business logo of Shein

Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
Write a Review

About the Business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

Shein has a rating of 1.8 stars from 4,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.

This company responds to reviews on average within 8 days
Florida
1 review
1 helpful vote
Follow Cody S.
Unfollow Cody S.
Send Message
Share Review
Report Review

I purchased the black cross halter backless dress that was on sale (link below) for my girlfriend recently and was weary because I was new to this site, but I have to say I am impressed. Layout was easy to use, which is good because I do most of my shopping on line.

I liked that under the products there are pictures of customers wearing the items, so I had a better idea of what it would like. Other sites just have models, and it can be an unrealistic picture. With SheInside I actually had an idea of what my girlfriend would look like with that dress. Checkout was like most sites, but I enjoyed being able to buy shipping insurance for only $0.99! Also getting points for each purchase was a plus. After I ordered the dress, it arrived in a couple of weeks.

It was exactly as advertised. The dress looked great on her, and the fabric felt really well made. I was amazed because it wasn't expensive. The sizing was good too; some places we've shopped clothes don't fit right, but SheInside has really great stuff. I know where I'm shopping for her from now on. 5/5

http://www.sheinside.com/Black-Cross-Halter-Backless-Sexy-Dress-p-*******-cat-1727.html

Date of experience: February 9, 2015
Ireland
1 review
2 helpful votes
Follow Shelly K.
Unfollow Shelly K.
Send Message
Share Review
Report Review

Still waiting
December 14, 2015

I ordered two dresses 2 weeks ago and have tracked the order and it's saying it's still in China, really worried I won't get them in time for Christmas, I have emailed shein three times and haven't gotten any response back and I'm very disappointed with this

Date of experience: December 11, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for all the worries we have brought you.
We have checked your order, and found that your package has been shipped on Nov 29th. Due to Black friday and some other events before, it caused a little delay of your package, but we did not do it on purpose. Please accept our unreserved apologies.
We noticed that your package has been left China and it is in transit now. Sometimes we may not be able to able to get the detailed tracking information until it has been arrived at your country. Hope you can kindly understand. Sorry that we could not reply to you in time because of the weekend and time difference. But all the employees of SheIn cherish you, we never neglect your problems. Once our colleagues see your emails, they will reply to you in time. Hope you can trust us.

If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Your sincerely.

Australia
1 review
2 helpful votes
Follow Wendy M.
Unfollow Wendy M.
Send Message
Share Review
Report Review

You have deducted $137.39 AUD from my bank, now my order does not show on your site and not refunded to my account. Receipt number is 0718 6476 8010 1723

Please refund the money

Date of experience: October 9, 2014
JUDY G. Shein Rep
over a year old

Hello,
We are really sorry for any inconvenience we have brought you and the late order.

Could you please give us your order number so that we can check your items?
Please contact us, we will help you out.

Please feel free to contact us with this email: dispute@sheinside.com
Have a great day

Texas
2 reviews
5 helpful votes
Follow Jordan P.
Unfollow Jordan P.
Send Message
Share Review
Report Review

Americans! This chinese run shack of a business is utterly NASTY AND DISGUSTING! It is a china based company and many Americans are complaining of their products! DO NOT BUY FROM SHEIN OR TEMU THEY ARE OWNED AND OPERATED IN CHINA! READ THE REVIEWS! POORLY MADE/ REUSED / NO REFUNDS/ MISSING SHIPMENTS/ RESELLING WORN DIRTY GARMENTS! IMO THEY SELL GARBAGE! I will NEVER buy from them!

Date of experience: May 26, 2023
India
1 review
0 helpful votes
Follow Amy G.
Unfollow Amy G.
Send Message
Share Review
Report Review

I have tried many online e-commerce websites but no one have come close to SheInside. Yes, even Amazon. I then realized that companies like Amazon can never compete with niche concentrated businesses like SheInside because of the way they provide experience to their consumers.
On SheInside, you have a mindset of only shopping for clothes and nothing else. You can never buy books on SheInside. While on Amazon, you are just scouring everywhere and happen to stumble on something really great, and that's where the problem lies.
I did my Christmas clothes shopping on SheInside and I literally saved 3x more compared to what I did on Amazon previous year. And not only just savings, the whole experience was mind blowing and felt like I'm in the future. There were some issues, like I received the wrong sized skirt (hence the 4 stars), but the replacement process was super easy and I received another size in just 48 hours along with a discount coupon for my next purchase as an apology. What is better than that?

Date of experience: December 18, 2014
Australia
1 review
1 helpful vote
Follow Violet C.
Unfollow Violet C.
Send Message
Share Review
Report Review

Questionable
May 30, 2015

I spoke to a person prior to ordering and I asked if my items will be shipped out within 24 hours of ordering (the items that had the specification). They told me yes. To reiterate this I asked so the items that do not have the "shipped out within 24 hrs tag" will be shipped in a different parcel at a later date - they also said yes. Which was what I had been heavily reliant on because all the items that were supposed to be shipped within 24 hours were the ones I needed because I'm leaving to go overseas in a week and a half! I chose express shipping aswell and my items are still being "processed" for shipping. "Items shipped in 24 hrs" turned out to be not shipped 7 business days later. C'mon guys. If I had known and you were honest about processing times - I would have still ordered but not the things I needed urgently. Please fix this ASAP

Also now that I have waited the full 7 working days wait time for the order to be shipped - I seriously hope all the items will be arriving together

Date of experience: May 27, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

First thank you for trusting us and choosing our company.
Sorry for the late reply and keeping you waiting.
Generally speaking, we can ship these items marked with "ships in 24hrs" within 24hrs as we promised, and then ship other items to you later. Maybe after you placed an order, you did not contact our customer service again, so in order to save your time and bring you no more inconvenience, we decided to ship all of your items in one package. We sincerely apologize for our inappropriate behavior. Hope you can forgive us and accept our apology.
We have checked for you, and found that your items have been stocked well, and we are ready to arrange the shipment for you. Sheinside cherishes its customers, and giving you the best online shopping experience is our honor. We promise that we will do better in the future. Hope you can trust us and give us one more chance again.

If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you for your support.
Best wishes.

Seychelles
1 review
4 helpful votes
Follow Aisha R.
Unfollow Aisha R.
Send Message
Share Review
Report Review

The truth is one cannot help but fall in love with the clothes on She-in. It's wow especially for girls on a low budget. However, you should come prepare and bring along a mountain of patience. Why?
(Bitter Part)

1. The processing is not 3-7 days it is more than that. Like even more than 2 weeks especially if you buying a lot. I ordered on the 22 of May 2017 and it only shipped on the 2nd of June 2017.
2. the customer service is alright but they will each tell you different things and it will make you so frustrated.
3. my shipment was separated into two different packages because some items was out of stock. I have only receive one by DHL and they have ship the other one by standard shipping =(.

However, once your item is shipped (if chosen expedited) it will take only 4 days and that's alright. You will then be happy with your clothes that you will forget about all the $#*! you went through. The quality of the clothes is alright.

So overall if ordering a lot of items have the patience to wait for the so call "processing time " its crazy but the clothes is nice. #bittersweet

Date of experience: June 11, 2017
molly m. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Florida
2 reviews
0 helpful votes
Follow Paul A.
Unfollow Paul A.
Send Message
Share Review
Report Review

I made a recent purchase from Sheinside.com and my overall my experience was wonderful. The order I placed was for a Black Long Sleeve V Neck Hollow Lace Dress for my girlfriend. The hat with this one made it perfect for the party we were planning to attend. The site was very easy to navigate, and the selection of products was absolutely great. At first glance, we considered ordering several other items as well, since there are a nice variety of accessories. My girlfriend spent several hours looking through all the products before finally deciding on a dress she liked. It was very easy for her to pick the appropriate size, and proceed with the purchase. The product arrived in a very timely manner and my girlfriend is very pleased with the design and quality. She enjoys it very much. This dress looks stunning in day or night lighting and compliments her figure great. What makes this dress so special is its ability to easily accessorize and still remain sexy in the process. Anyone should count themselves lucky to have found this gem. If I could recommend just one thing on from this site... this would be it! Our first experience went very smooth; we have now decided to get a few of the other items they offer. Overall we both agree the product quality, efficient navigation of the site, and prompt delivery were exceptional. The prices are also very good for such quality items. I would recommend this site and the products they offer to anyone.

Date of experience: January 23, 2015
Wisconsin
1 review
0 helpful votes
Follow Jayden D.
Unfollow Jayden D.
Send Message
Share Review
Report Review

Mad.
April 25, 2023

This order i placed made me highly upset and disappointed.
I placed my order around a week and a half ago now, while i paid for the best and faster shipping i could, which was supposedly 4 Day shipping.
Here i am a week and a half later, 11:00 at night, staying up so i can wait for my package that will now be delivered at 3:55 am.
I normally would go to sleep, but in my area things often get stolen, and i live in a locked building meaning no one can get in, so my package will just be left outside all night for someone to take if i do not sleep.
Highly upset with this experience and honestly any experience ive had with Shein, I had to be reminded by family that this happens often when i place orders. It will come later then the shipping i paid for, It will show up in the middle of the night, And my tracker doesn't even work with it. My package is telling me its in Tennessee which isnt true because i called my local Fedex and was told it was on its way there and would be delivered tonight.
Sorry for the long read, but im highly upset with any experience ive had with Shein.

Date of experience: April 25, 2023
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Florida
2 reviews
7 helpful votes
Follow Karen C.
Unfollow Karen C.
Send Message
Share Review
Report Review

December 29th order
March 17, 2023

I still have not received my order and there isno one to email or contact except for an automated return that says be patient. Ridiculous. Almost 3 months and I should be patient?

Date of experience: March 17, 2023
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Canada
1 review
0 helpful votes
Follow Jaime R.
Unfollow Jaime R.
Send Message
Share Review
Report Review

I ordered the Green Long Sleeve Slim Lace Dress for a special occasion. A friend had previously told me about Sheinside as she had bought a couple sweaters at a great price from their site. The clothes looked good quality from what I could tell, so I decided to order my green lace dress just to see. First of all, the price simply cannot be beat. Under $22 for a fancy dress is unheard of in my opinion. The shipping was super fast (ordered on the 14th, at my house 3 days later if I remember correctly... This was shipped to the USA by the way). When I actually received my dress, I was surprised at the quality considering the price. It looked good online, but there's only so much you can expect from a $22 dress. The fabric used was great, and it was very flattering on. There were no problems with the packaging or dress at all when I received it. No problems for me with Sheinside, and I would most definitely recommend to anyone. I'm looking forward to making more purchases from Sheinside, because the prices cannot be beat anywhere else.

Date of experience: December 18, 2014
Pennsylvania
1 review
4 helpful votes
Follow Yasmeen M.
Unfollow Yasmeen M.
Send Message
Share Review
Report Review

SCAM
December 30, 2015

Where the hell is my order? Every time i go to track my order it says only the label was created. And its been a week now. Don't order nothing from this website

Date of experience: December 27, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for the late reply.
Due to weekend and time difference before, we sincerely apologize for the delay of our reply.
We have checked for you, and found that your package really has been shipped on Dec 24th already. Because the logistics company needs time to update the information, sometimes we may not be able to get the detailed tracking information until it has been arrived at your country. Also due to Christmas, it may caused a little delay of updating the information. Hope you can kindly understand.
You are our valuable customers, it is not only our duty but also our honor to offer you the best online shopping experience. We will do anything that we can to meet your requirements.

If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards

California
2 reviews
1 helpful vote
Follow kendall g.
Unfollow kendall g.
Send Message
Share Review
Report Review

Great Buy
January 1, 2016

Sheinside always has trendy and simple clothes that become essentials to my closet! I loved my new shorts as i can pair them with anything! I will continue to shop at this website!"

Date of experience: December 29, 2015
Pennsylvania
1 review
0 helpful votes
Follow Scott G.
Unfollow Scott G.
Send Message
Share Review
Report Review

When I tried to speak with a representative the order was cancelled without speaking with me. The receiver of this purchase will be very disappointed because I used a service that wasn't reputable.

Date of experience: February 22, 2022
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Wisconsin
1 review
0 helpful votes
Follow Elise H.
Unfollow Elise H.
Send Message
Share Review
Report Review

Don't go there.
June 28, 2023

Apparently they pay workers extremely bad, and they copy other sewer's things. I never shopped here, I never will. Just shop at Walmart. I'm not saying this is actually true, I heard it.

Date of experience: June 28, 2023
Oklahoma
1 review
2 helpful votes
Follow April X.
Unfollow April X.
Send Message
Share Review
Report Review

Everything was okay, I made the mistake of ordering a few "one size" crop tops- which on me were not really cropped- If you are small (I am 5'6" 115 lbs 31 241/2 32) I would recommend staying away from one size shirts unless you want to go for the baggy semi-cropped look- I got 2 skater skirts as well with really cute prints 1 in the "one size" and the other medium. One was pretty nice and I have gotten great compliments on it the other is REALLY flimsy but the print is adorable both fit great. I also got the deer print dress and it was flimsy as well, I just wear a slip dress under it and it looks cute. Over all not super impressed, i spent about $90 U.S. on 7 items and can actually wear about 5 of those items so all in all I'm up in the air. The only thing that helped me get through their customer service was the live chat. It went a lot better when I went to google translator and spoke to the rep in Chinese. You just have to do it late at night around midnight U.S. central time. I say i may or may not order from them again, just depends on if i see soething i have to have or not- good luck all it's 50/50 for me

Date of experience: October 5, 2014
molly m. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Canada
5 reviews
5 helpful votes
Follow Merlin D.
Unfollow Merlin D.
Send Message
Share Review
Report Review

Nice material and quality but the fit is a little strange. It's nothing major but be aware the sizes may come different than what you would expect. Other than that, very nice products.

Date of experience: June 15, 2017
New York
1 review
0 helpful votes
Follow Berty M.
Unfollow Berty M.
Send Message
Share Review
Report Review

Shop the latest trends for less, that is my motto and this is what SheIn is all about. Also their shipping has improved a lot, and they have the best Customer Service team.

Date of experience: June 12, 2016
India
1 review
0 helpful votes
Follow Mah V.
Unfollow Mah V.
Send Message
Share Review
Report Review

I have been ordering from SheInside.com for several months now. In fact, on some occasions I have even gifted few items to my nieces and sisters and they have all loved the stuff. Recently I bought a short black dress, a few pullover tops and a few accessories (a clutch bag and a scarf).

Thanks to the the clearance sale and Halloween sale, I ended up buying more than I had intended to, though I do wish they had a more extensive selection of scarves and clutches.

Shipping: The package came on time and the clothes were packed in a professional manner so as to keep everything safe and clean. The dresses were same as described on the website and thankfully they fitted me perfectly so I didn't have to go through the hassle of return/exchange.

I would highly recommend SheInside.com to anyone who buys online and is looking for a smooth and hassle free experience. There are several discounts all over the site and then there are many ways to save more money like 20% off for first time buyers or 50% off for referring the site to friends. So anyone who is on the fence about it can use these discounts to make sure you pay less.

Date of experience: October 9, 2014
Spain
1 review
4 helpful votes
Follow Lucia C.
Unfollow Lucia C.
Send Message
Share Review
Report Review

Great
August 25, 2020

I love Shein. The clothes are beautiful and they have a great variety of sizes. They also have many categories; shoes, accessories, home... It's great.

Date of experience: August 25, 2020