business logo of Shein

SheinReviews 4,965

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Shein Reviews Summary

Shein has a rating of 1.7 stars from 4,965 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1931st among Women's Clothing sites.

service
1,646
value
1,536
shipping
1,628
returns
1,227
quality
1,455
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Maryland
5 reviews
1 helpful vote
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I found this website ordering something for my granddaughter. The prices were fantastic. The great selection of styles is fresh and new. I was surprised at the quality of the merchandise and have received many compliments on items I've ordered. You have to be careful of the sizing as some items run small. Check the measurements carefully.

Date of experience: June 19, 2017
New York
1 review
2 helpful votes
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Great experience
June 21, 2017

I was weary from some of the online reviews but I ordered on June 5 & I was not expecting anything until July because the reviews say it takes a while & they quite clearly put their processing time & shipping time on their site. I received my order today 6/19 and I love all the items. I am traditionally an XS and I ordered all smalls & they all fit perfectly. Very economical - cute items. Happy

Date of experience: June 19, 2017
Maryland
1 review
6 helpful votes
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I ordered my bikini from here 5/30/17 and it is 6/18/17 still not here. They have emailed me that the delays were due to the upgrades they had to their warehouse. Eventually they sent another email saying it was going to be delayed again and gave me the option of canceling the order for full refund or continue to proceed. I chose the option to cancel my order and couple days later they told my item shipped. I guess i'll wait for my product to come in, but I would definitely not recommend shopping here unless you want your items a month later.

Shein attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 18, 2017
molly m. Shein Rep
over a year old

I Alexis,

Thank you for choosing our website.
Normally, it only takes us 3-7 business days to process the order.
But the item (swimwear170523314) is one of our best sales products, it takes more time for processing, we are so sorry for keeping you waiting.
Now the package has already been picked up by the shipping company.
Once the shipping company provide us the tracking number, we will inform you by email.

If you have any other concern, do not hesitate to contact us.

Washington
3 reviews
31 helpful votes
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Not bad
June 20, 2017

My first order has arrived 9 days after I've placed my order. I was really surprised (it was much earlier than stated on the site).
Read reviews and site guidelines before your order.

Date of experience: June 18, 2017
Connecticut
1 review
2 helpful votes
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It's good
June 19, 2017

To everybody complaining about the shipping and quality,
I have ordered quite a few times from Shein and I am fairly satisfied. They give us free shipping, what do you people expect from that? Nobody's gonna ship your items the next day for free, have patience for what you don't pay for. Also, look at the reviews carefully before purchasing, so that you won't regret anything. Be smart shoppers. -_-

Date of experience: June 16, 2017
District of Columbia
1 review
6 helpful votes
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Ordered a jumpsuit over a week ago. Received a shipping confirmation email with instructions to track my package. I was told to login. I didn't remember my password, so I clicked the "forgot password" and it said they sent a link to my email to change my password. Never got an email. Now I can't event track it. Ordered it for a friends birthday on June 21st, haven't heard from them yet. If I knew id take months, i would have ordered months ago.

Date of experience: June 15, 2017
molly m. Shein Rep
over a year old

Hi Jon,

Thank you for ordering from our website.
We checked your order, the tracking number is 9274890980536704XXXX, you could check through the link http://www.fedex.com/us/.
The scheduled delivery date is June 16, you will receive it soon.

Did you find your password now? If not, please try to click the button 24 hours later.
If you still could not receive the email, please contact us, we will certainly help you to solve this problem.

Waiting for your reply!

Canada
5 reviews
5 helpful votes
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Nice material and quality but the fit is a little strange. It's nothing major but be aware the sizes may come different than what you would expect. Other than that, very nice products.

Date of experience: June 15, 2017
Texas
1 review
6 helpful votes
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I placed my order on 6/2/17 and it never came. I asked Shein and they said it has been shipped out. If I click the tracking it shows "label created and information sent to the Fedex" for three days now. I had to call Fedex to find out the location for my package, but they said they don't have it because the seller has not shipped out yet. SheIn is LYING! WATCH OUT GUYS. I have to go shopping for my vacation coming up this weekend.

Date of experience: June 14, 2017
molly m. Shein Rep
over a year old

Dear Angela,

Thank you for shopping at SheIn.com.
Please don't worry because the second parcel of your order was shipped out on June 11th. The parcel hasn't arrived at US sorting center. That's why the logistic information was not updated. You may try later to get the scheduled delivery date. Here is the tracking link: http://www.fedex.com/us/.
As for the first parcel, the logistic information shows it was delivered on June 13th. You have received it, right?
Hope you receive the second parcel soon.

Pennsylvania
1 review
8 helpful votes
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Feeling Scammed...
June 16, 2017

I ordered a pair of yoga leggings and was so excited to receive them! They looked so beautiful and comfy! I placed my order on 6/5/17 and it's now 6/14/17. I never received any e-mails containing an order number or even a confirmation. I looked through my bank account, seeing if there had been a payment made to Shein. I was hoping that maybe this was my own mistake and I hadn't really ordered the leggings. But nope, right in my account is a listed payment of $10 to Shein.com. Here are the leggings I ordered: http://us.shein.com/Grey-Marled-Knit-Topstitch-Stirrup-Leggings-p-*******-cat-1871.html

I never received a confirmation e-mail or anything. I checked my Shein account too, and there is nothing listed in my orders either! But I made a payment for this leggings, and my bank records show this.

Date of experience: June 14, 2017
molly m. Shein Rep
over a year old

Hi Emily,

Thank you for ordering from our website.
Please send us your correct order number, so that we could check the status of your order, and help you to solve the problem.

Waiting for your reply!

GB
1 review
7 helpful votes
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I have just spent most of an hour trying to return an item. Instructions do not correspond with what I see on the page, no 'return button' and no way of contacting this $#*! company to ask, how to get rid of this inferior garment of poor quality. Do yourself a favour and avoid getting involved with these people!

Shein attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 14, 2017
molly m. Shein Rep
over a year old

Hi Kirsten,

Thank you for choosing our website.
We are so sorry that you are not satisfied with the item (tee161118101).
Since this item is only $9, if you return it back, the shipping will cost more, we suggested to refund $4.5 for compensation, and you agreed.

If you have any other concern, do not hesitate to contact us.

Florida
1 review
8 helpful votes
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It is a scam
June 16, 2017

Don not buy! When you check out they say pay 1.99 for free returns and then they mail you your items in different packager at different dates. When you try to return them then they charge you $ 5.99 if you have to mail in a second package. WTF! What the hell does free returns mean?

Date of experience: June 14, 2017
molly m. Shein Rep
over a year old

Hi Aisha,

Thank you for ordering from our website.
Normally, we ship the items in one package to our customers, but part of your items are not available in our US warehouse, therefore we ship the items in different packages to you.
According to our return policy, if you have paid $1.99 insurance, only the first return is free, please kindly understand.
And you have 60 days for return after you made the order.

Apologize again for all the troubles, if you have any other concern, do not hesitate to contact us.

Mexico
1 review
0 helpful votes
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I ordered over $250.00 usd and the delivery was very fast. I'm very happy with the service, the quality was very good just a little detail they sent me the wrong size of a pair of pants.

Date of experience: June 13, 2017
Indiana
1 review
3 helpful votes
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I read the reviews before ordering and some said it was great so I ordered from Shein I will say I got my clothes 4 days later so that wasn't an issue, but I got my clothes and they looked like they were children sized, I got a jacket and it was stitched as an extra small on one arm and a small on the other. I guess I shouldn't expect that much out of the quality because they are made from sweat shops. I hope I get my money back though!

Date of experience: June 13, 2017
molly m. Shein Rep
over a year old

Hi Kailey,

Thank you for sharing your feedback. We're so sorry to hear about your experience.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
Please return the unfitness items back to us.

If you have any other concern, do not hesitate to contact us.

Nebraska
1 review
3 helpful votes
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2 weeks after receiving the email saying that my order shipped my package was still not here and after tracking it, it said it was being returned to sender. This has happened with other users as well and I suspect they never had my package at all. The customer service reps kept saying different things, that they would refund me, that my package was still being delivered. My address was correct on my order and I said I still wanted my package but they would not send it. Do not order from this site!

Date of experience: June 13, 2017
molly m. Shein Rep
over a year old

Hi Lauren,

Thank you for ordering from our website.
We are so sorry that the package is returned back to us.
Our customer service has already processed the refund to your SheIn Wallet.
Please log in your account on our website and check your Wallet.
You could use the money in your wallet to reorder on our website or withdraw deposit to the credit card at any time you want.
If you still want the package, please make a new order with the money in your wallet.

If you need any help, do not hesitate to contact us.

California
1 review
1 helpful vote
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I ordered a shirt May 11th and it's the 13th of June also the tracking info hasn't changed since the 25th of May and no emails / notifications on when or where my order is! THIS WEBSITE HAS BAD SERVICE ALL AROUND

Shein attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 13, 2017
molly m. Shein Rep
over a year old

Hi Shanice,

Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the tracking number is 92748909805366012XXXX, you could check through the link http://www.fedex.com/us/.
Please pick up your package at the local post office.
If you still could not find it, we will certainly refund you.

Waiting for your reply!

Turkiye
1 review
4 helpful votes
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ı ordered from this site 37 days ago and it arrived today this site is fraud my other products arrived but a dress didnt arrive its MİSSİNG on the top of it my order is over 50 bucks but ı paid 15 bucks for shipping Very disappointed they stole my money and time I will never shop again from SHEIN I wanted to warn you because nobody deserves this I hope they ship that dress again or refund because ı paid for it (i paid for shipping insurance)

Date of experience: June 13, 2017
molly m. Shein Rep
over a year old

Hi Emma,

Thank you for ordering from our website, we are so sorry for all the troubles.
Please confirm with us which item you have not received, we will certainly refund you.
And the shipping is free, did the shipping company charge you $15? It might be the customs fee, please send us the photo of receipt, we could refund half of cost to you for compensation.

Waiting for your reply!

Florida
1 review
2 helpful votes
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At first I was on the fence about buying things from offline, especially from a place that not in the US, but so far, I never had a problem with them. My stuff always come when expected, sometimes even early, and it's always what I paid for.

Date of experience: June 13, 2017
Texas
1 review
1 helpful vote
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Good site
June 15, 2017

Everything I've ordered from this site has come in looking great. Before you order something just check the size charts and other reviews so you know what you're buying! Thats my only tip. Its good its just slow service

Date of experience: June 12, 2017
AE
1 review
1 helpful vote
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THE ORDER HAS BEEN REVOKED & CANCELED JUST BECAUSE ONE PIECE IS NOT AVAILABLE! AND NO REFUND OR EMAIL REPLY FROM THE SUPPORT! Support should reply & give money back as the cancelation was done without my knowledge.

Date of experience: June 12, 2017
molly m. Shein Rep
over a year old

Hi Aisha,

Thank you for choosing our website.
We checked your account, you have made a COD (cash on delivery) order on June 4.
The item (pants170503702) is in short supply, our customer contacted you to cancel it or change to another item, but you have not replied.
According to our policy, if the COD order has not been shipped out within one week, it will be cancelled.
Please kindly note it is a cash on delivery service, you have not paid for it yet.

Apologize for all the troubles, feel free to make a new order at any time you want.

Greece
1 review
2 helpful votes
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First time ordering and everything went great. Delivery time was 20 days standard delivery (I live in Greece) and actually earlier than what I expected because of all these bad reviews. I'm pleaced with all the items I orded, quality, sizing and price. I will definitely order again from this site.

Date of experience: June 12, 2017