I've ordered fraternity items in the past for my husband that fit fine and were nice, no problem. However, I ordered slide shoes for Father's Day that I gave him that day but had ordered weeks before. I ordered his size from the site, but the shoe did not fit. I could not return the shoes because: 1. They don't do returns for custom made items (which all items are) 2. Nothing received more than 7 days prior can't be returned 3. The product has to defective and then you forfeit 25% of your money.
I will look for another Greek gear company with a better return policy.