Greek Gear

Yes, they put the wrong pattern and told me because custom orders are nonrefundable, I was stuck with it. (But could get 30% off next time, ha!) Additionally the quality is quite poor. Lesson learned, unfortunately.

I purchased a blanket and paid the 2-day Super Ship option for $25. I wanted the blanket in 5 days and figured I would get it in time. I learned 4 days later, that Greek Gear doesn't know if it shipped and would not be able to find out for 2 weeks. Whatever supplier they work with has the order but apparently does not offer updates. There is no information during checkout that it may take 2 weeks to ship. What good is 2-day ship when the order isn't picked/packed/shipped for 2 weeks. Customer service did respond quickly, but basically told me to wait another 9 days until they receive an update from their supplier.

I ordered a mystery box for a friend who just joined a fraternity. I added a note that was to be included with the package when shipped. Item was received with no note, no packing slip, nothing in the box but the items... which were the wrong color. When I contacted customer service, they told me all sales were final and to have a good day. Why this company is still in business is beyond me. BUYER BEWARE!

Ordered a Kappa Robe for a gift. The quality of the robe was horrible. Came in a generic package with the Kappa symbol on it. First time ever receiving something of this poor quality from this site, I'm extremely disappointed to find out that I'm stuck with a cheaply made robe that I refuse to give my friend as gift. Because they don't accept returns no matter the circumstance.

I ordered 2 items from this company. There was a mix up with the shipping address at first and after several email communications over a period of 2 months, the address was corrected and they told me the items had shipped to the corrected address. It has been another 3 months and only one of the two items was delivered to me. I had reached out to them several times during the past 3 months requesting a refund and they refused, saying that the items were on the way. This last time I requested a refund of the item that was never delivered, they told me that because the address was incorrect at the beginning of the order process, that they would not give me a refund. This is unacceptable, especially since the address was corrected and I received one of the items! Very frustrating.

As others have mentioned, if your item is defective, too big, or not as pictured, you return the item at your own expense and then they still do not refund the entire purchase price. I paid $30 for a tshirt that came with print that was so faint you couldn't see it on the color tshirt they offered. I sent it back at my own expense and then was refunded a seemingly random amount of $21. After this transaction I will absolutely not purchase from them until they change their return policy to include free returns and/or full credit for price paid.

The quality of this website is incredibly cheap, and the products advertised on the site don't match the quality you receive. They advertise embroidered items, and when you click the items on the site you find that you have to pay additional for the embroidering. They also remove any negative reviews from their website so that product ratings remain high. Only dealing with them because I have a gift card and was forced to, but please save your money.

I ordered 2 jerseys. The material is see through. The coloring of the letters on the back of the men's jersey is different from the color around the neck & sleeves. So tacky, it was a gift but I'm embarrassed to give it. Was offered a 25% discount on my next order, as if I want to willingly waste money on products of poor quality. I attempted to leave a review on their page, TWICE, and it's been deleted. I will NOT be recommending.

I ordered a picture frame with my fraternity coat of arms, name and chapter from Greek gear.com and I thought it was a great addition for my office. When it arrived, it had the fraternity name, my chapter name and the coat of arms for a sorority! I took pictures and emailed it to the company and received a canned response, no sincere apology and no discount or rush on a new order. It's taking longer to get a new one than it did initially. Keep your money in your pocket and don't bother with them.

I ordered a product from Greek Gear thru Amazon back in April and it product never came. It was scheduled to come and when I reached out to them they stated that it was lost and that they would send another one out. That one never came either. You can only send messages to communicate and they seem to be computer generated responses as I have gotten the same responses each time. On both occasions there was a USPS generated tracking number but the product was never in USPS possession as I contacted USPS. It is sad because I really wanted the product but not going to wait for months so I had to cancel and go elsewhere which only took 5 days and was received. ** Stay Away! **

The necklace had stamped not engraved lettering that made it look cheap. It took 3 emails to get permission to return it & they required tracking, which increased the postage from $1.20 to $9.85. USPS attempted delivery on one day & it couldn't be delivered. The tracking system showed no further info. The store provided the following responses: the refund had been made, that I never requested a return, that a return had not been authorized & that the item had not been veiled by them. Now they're sticking with that they've not received it. Poor quality jewelry, a store credit only return & inconsistent (unbelievable) responses.

I would not recommend doing business with this company. They remove any negative reviews from there sight. And they will drag out the return process. They sell items that are not as pictured and quality is sub par.

I order lots of different products from Greekgear and have never been disappointed. The clothing is awesome. The stainless steel tumblers are my favorite and everyone loves them! A pleasure to work with.

I've ordered fraternity items in the past for my husband that fit fine and were nice, no problem. However, I ordered slide shoes for Father's Day that I gave him that day but had ordered weeks before. I ordered his size from the site, but the shoe did not fit. I could not return the shoes because: 1. They don't do returns for custom made items (which all items are) 2. Nothing received more than 7 days prior can't be returned 3. The product has to defective and then you forfeit 25% of your money.
I will look for another Greek gear company with a better return policy.

Received a sweatshirt that is faded with an iron on insignia. Paid express shipping, and didn't receive the item for a week! There is no customer service, as we tried to return the item after the holidays with no return call &/or email. DO NOT BUY FROM THIS SITE!

This company is not legit. It is not an official greek gear company. The products are cheap. Furthermore, shipping personalized products take over 30 days, the communication from start to finish with the customer service reps have been extremely disappointing.

After all of the disappointment in not receiving my personalized gift from a thoughtful family member, I finally received it but the personalization was wrong. I would not recommend this company.

I ordered one item for 39.94 on 12/26/20. There was a double charge on my credit card. When I brought to the attention of customer service I was told to take it up with my bank although they only found one order in my name, address and email. I did not authorize the second charge but they do not take responsibility for the error. I even sent a screen shot of my bank statement showing double charge. They say it's my fault.