website thubmnail of Greek Gear
How would you rate Greek Gear?
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District of Columbia
2 reviews
0 helpful votes
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Never again
June 11, 2018

Their sizing is inconsistent and they do not accept returns. I ordered two shirts in the same size. One fit perfectly the other was huge and was obviously unisex (which was not stated in the listing or I would have ordered a size down). When I emailed them to return it they stated I could order another one for 50% off. They will never see another dime of my money.

Date of experience: June 11, 2018
Joseph T. Greek Gear Rep
over a year old

For sure if the shirts were the exact same, they should be the same size - I am Just seeing this review. I want to apologize for the issues you were having. If it has not yet been resolved, can I ask that you call Betty our customer service manager at 618-539-9998. We are celebrating our 20th year online next year and I really want you to be happy.

Texas
1 review
2 helpful votes
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Terrible timing!
April 3, 2021

I ordered one sweater (stock colors, no upgrades,) on March 26th, they had not even processed my order until April 2nd, for a rush order that was supposed to arrive in 3 days! Customer service just sent me a FAQ link! Don't trust them.

Date of experience: April 3, 2021
Illinois
1 review
0 helpful votes
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Great Family Business!
January 13, 2019

Great Family business! Great Customer Service! I am a middle school teacher. I order lots of personalized t-shirts, stocking caps, banners, stickers, and school memorabilia to use for open houses, parent teacher conferences, school auctions, character education, etc... The employees are always so helpful and work hard to get our orders out as efficiently as possible. I love this place! I will never go anywhere else! #Greekgearrocks

Date of experience: January 13, 2019
North Carolina
1 review
7 helpful votes
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Poor Customer Service
February 3, 2020

I ordered a sorority jacket from them. When I received it I was very disappointed. Poor quality & the sorority emblem is so small I can barely see it and it doesn't fit. Not true to size. They do not accept returns. Gave me the option to buy another of the same jacket with 30% off. That's crazy. Have to cut my loses & move on. Thankful i only lost $70. Don't use this company.

Date of experience: February 3, 2020
Illinois
1 review
0 helpful votes
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Awesome to work with!
January 16, 2019

Greekgear.com and Express Design Group have been one of our GO-TO organizations for all of our athletic apparel, and specialty items. Joe and his staff work hard to provide us excellent service from design to delivery. We will continue to work with them on a regular basis and would recommend them to anyone who will listen.
-Belleville East HS Athletic Department

Date of experience: January 15, 2019
Louisiana
1 review
1 helpful vote
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Order in advance
August 29, 2017

Only order by phone so you know when the item will be shipped. Paid $20.00 for expedited shipping, but production took so long, it wasn't shipped until the day I contacted customer service. Of course this was the day after recruitment! I was told this was a coincidence and also told it was a learning experience for my daughter. WHAT GREAT CUSTOMER SERVICE! Products are good just order very early so you don't have the same "learning experience".

Date of experience: August 29, 2017
Delaware
1 review
2 helpful votes
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OES Sneaks
July 2, 2023

Not as vibrant in person as advertise the shoe is dark so the colors are not as bright as advertised in the picture

Date of experience: July 2, 2023
Pennsylvania
2 reviews
8 helpful votes
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RUN AWAY - DO NOT SHOP HERE!
December 8, 2021

Ordered a sorority sweatshirt for my daughter, size Medium. They charged me $9 shipping. Sweatshirt arrived and it would easily have fit a 300 lb MAN! I had to PAY to ship the garmet back! They would ONLY give me a store credit so i was FORCED to buy another garmet and then they charged me a THIRD time to ship the replacement garment! I reached out to customer service and escalated my dissatisfaction and they completely IGNORED me! HOW in the world are these guys still in business? RUN AWAY!

Date of experience: December 8, 2021
Missouri
1 review
1 helpful vote
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Best Around
January 14, 2019

This business has helped me professionally and personally with various orders. I have ordered T-shirts, polos, jackets, hats, and more and they are always done to the highest level. 100 satisfied with everything Inhave ordered. Best around.

Date of experience: January 14, 2019
Minnesota
1 review
1 helpful vote
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I ordered a shirt and it was way too small. Did not want a return but exchange and they said no returns on items Because they cannot resell. Its a greek website and the shirt is a greek shirt with only Sigma Nu letters. No school named, no personal additions. Why can this not be resold on a greek gear website. Terrible thing to do to a customer.

Date of experience: December 16, 2020
Georgia
1 review
5 helpful votes
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I communicated with Amber at Greekgear that I needed my item shipped to me on a certain date. I paid an enormously amount extra for the shipping only to not receive my item. I actually just checked the tracking on the item and it's not due to ship for another 2 days. I just wish these people were honest about shipping before I paid for the items. Secondly, there is no live customer support, you only receive one liners from someone behind the computer. Very disappointing to say the least!

Date of experience: October 3, 2020
Texas
1 review
6 helpful votes
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Nothing Has Gone Right
September 23, 2020

I ordered 3 products from this company for my daughter in celebration of her pledging a sorority on 8/22/20. It appeared the ship time was 7-10 days at the time I checked out, which seemed fair. I was notified on 8/27 that the color of shorts I ordered were on backorder until January so I had to choose another color. My daughter did not end up receiving 2 of the 3 items until 9/16 and the XL t-shirt appears to be a youth or toddlers shirt (image attached is their shirt next to another XL t-shirt she has. Also come to find out via the packing slip and no other form of communication, the shorts in the new color are on backorder until mid-November! Now I am challenged with reaching someone from this company. They do not respond to the "text only" number, or emails, or online. I am beyond disappointed! NEVER, I repeat NEVER order from this joke of a business!

Date of experience: September 23, 2020
Texas
1 review
0 helpful votes
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Too Small Shirt
June 30, 2020

I ordered an extra large shirt and the size I received appears to be an extra large for a child. I have reached out to the company to discuss this matter and return the shirt but no one has yet to contact me. They have lost a customer and I would definitely NOT order from this company again. Also, I find it odd that you can't leave a review on their site where you place orders.

Date of experience: June 30, 2020
North Carolina
1 review
2 helpful votes
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There's no phone number to reach them. They say that they will respond to emails in 24 hours and they don't. (I contacted them 3 days ago and haven't heard from them or been able to reach them). I also placed my order a week ago and it still hasn't shipped. I would not order from them again

Date of experience: March 27, 2021
Georgia
1 review
0 helpful votes
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Scam of a site
April 24, 2019

They are so un-legit it's crazy. I ordered two shirts and decals from them. Their site was acting wonky so I confirmed what I wanted. On my polo they wrote the fraternity name twice and said that's how I ordered it and refused to fix it. OK. Even if that were true (it's not) does not one person in their department not notice the frat name is written twice on the front of the shirt? And it wasn't cheap. Only saving grace is that I was getting one as a sample and ordering 16 more if it came out well. And customer service? Don't even get me started on that one. Scam artists.

Date of experience: April 24, 2019
Florida
1 review
4 helpful votes
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No pride in their work and no quality control. Ordered a hoody with customized greek letters that looked nothing like the website photo when it arrived. Letters improperly aligned and asymmetrical. The fabric of the sweatshirt is of cheap quality, pilling without wear. No resolution through customer service. Said I could order another one at a discount. Are they crazy! DO NOT ORDER FROM THIS COMPANY! Will dispute the charge through my credit card company.

Date of experience: November 28, 2020
Michigan
1 review
1 helpful vote
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Best of the Best
January 15, 2019

Ordered several items... different items, different times, different needs. All perfectly done, on-time, with great service. They even designed a logo for me that I still use today. It was a great experience, and so glad that it is a family business. 100% recommend them!

Kevin M.

Date of experience: January 14, 2019
Texas
1 review
0 helpful votes
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Worst Customer Service
October 7, 2018

The expedited fees are misleading. The item came incorrect and then when I called to have it rectified, they said it was my fault. I was told to go somewhere else to have it fixed. I have tried to resolve with the manager and she never contacted me back. Please save your money and go elsewhere. Never again!

Date of experience: October 7, 2018
Joseph T. Greek Gear Rep
over a year old

Howdy - Just seeing this review. I want to apologize for the issues you were having. If it has not yet been resolved, can I ask that you call Betty our customer service manager at 618-539-9998. We are celebrating our 20th year online next year and I really want you to be happy.

Illinois
1 review
0 helpful votes
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We have ordered several times from Greekgear.com. We have ordered large shipments of shirts for our crew, as well as last minute orders of shirts for our kids sports teams. Betty and Joe have gone above and beyond each time to make sure that our products are designed in a way that presents our business well, as well as looks great and that our crew like to wear and are comfortable. We appreciate your business and will order again!

Date of experience: January 12, 2019
Indiana
1 review
0 helpful votes
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This is the second and last time I ever order from this site! First of all, their timelines for delivery are a complete lie and when I emailed them ( because no one ever answers the phone) they are rude and ignorant! Secondly, the merchandise is very poorly made and expensive! The day I received my order, the actual pair of shorts, which look extremely cheap, has lettering from the sorority of my daughter and the letters literally peeled off the same day!

Date of experience: March 12, 2018

Overview

Greek Gear has a rating of 1.3 stars from 62 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Greek Gear most frequently mention customer service, poor quality and credit card. Greek Gear ranks 505th among Colleges And Universities sites.

service
19
value
18
shipping
19
returns
15
quality
17