Greek Gear

I ordered an AKA Life Member (supposedly metal) car tag. What I received was not what was pictured on the website. I specifically order the tag because it would show my registration decal. What I received was totally different and very flimsy. I thought it was plastic and had to go back to the website to see the description. I will be sending it back but was informed that I would incur a 25% restocking fee and would have to pay to send it back. For what?! You sent me a tag that was not made correctly AND it bends very easily, so it can't be "metal". I will never order from this company again! I only wished I had read the reviews before I placed an order. Looking at the other reviews it seems others have had the same experience. I'm trying to figure out why they are still in business which such poor customer service. To top it off I have pictures to prove my claim which will not upload due to pixel size. I've tried to adjust them with no luck.

We ordered three items for a Christmas present for our son. All three items were sent to us in one package. Two items were the correct size. The third item was supposed to be a size adult large but they sent a youth large. Obviously our 6 foot tall son would never fit into this. When I emailed the company to exchange for a correction in size because it was their mistake, they said the item could not be returned because it was "custom" due to the Greek letters on the item (boxer shorts). They offered a 33% discount if we ordered another pair. WHAT? I told them it was their mistake and they should make it right, but they ended the email conversation and never responded back. So now we are stuck with a pair of boxer shorts made for a 10 year old sized boy. DO NOT ORDER FROM THIS COMPANY! YOU WILL REGRET IT!

I ordered a gift for my cousin and I thought I was getting a nice embroidered sweatshirt. What I got was some crappy screen print in a color that wasn't as pictured online. The gold color is so shimmery and girly he would never wear it and its so tacky looking I wouldnt either. One wash and those letters are coming off. When I brought it up to customer service, they couldn't do much. No returns, no refunds. Now I'm down $40 and have nothing I can give him as a present. Customer service offered me 20% off my next purchase which didn't mean much as they had a 15% off sale going on at the time and I already don't trust this company. To recap - cheap products (not as pictured) and crappy service. You'd be better off ordering from Etsy or going to a local shop.
DON'T WASTE YOUR TIME OR MONEY

The worst shopping experience of my life.
Decided to cut loose after 1 month and 30 emails. Told them to keep my $45 credit.
STAY AWAY.

Find a different site to order from. My order was not correct $19 for two decals which were the incorrect sizes ordered and then I'm not even going to receive what I ordered. DO BETTER GREEKGEAR.

It's a fraud company ordered for Thermal printer received a body lotion no response from them how Facebook is allowing such fellows to put Ads

WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH.
The lettering was inconsistent between different products, resulting in one product looking perfect and one being incorrect. I have been calling/emailing for SIX months in hopes of a refund or correction and cannot get a response from Betty Adamson (Customer Service Manager, supposedly). I get the same routine scripted response from live chat referring me to her. I hugely regret placing a large sorority order with this company just to be treated so poorly.

I wish I had checked the BBB first! They currently have 8 open complaints and 4 open cases filed against them for the same kind of thing! Do NOT spend your money here! The website is misleading and the customer service is terrible! I've been trying to get an issue resolved for 4 days now and a manager will not return my call. She's "still on a lunch break." I designed my own greek paddle as a gift using their online tool. The picture leading to the tool showed a paddle in full color. The tool itself showed my paddle and graphics in full color. I did an online chat with one of their associates who said I could ask for a proof (in the comments at purchase) of my item before production. I did that. I did not receive a proof AND my item arrived with NO color at all! When I called to ask about it, they said I would receive a call back to discuss the matter. I got an email showing the fine print on one of their many pages that said that particular paddle did not have color available. Regardless, everything including their design tool showed it in full color and I didn't get the proof I requested. As I type this, no one has called me back to try to resolve the matter. Deceitful company that I would expect will not be open much longer!

I've had to order from them a couple times. My first order they sent me completely the wrong thing, I'm talking the wrong fraternity's letters even. I paid for rush service and 2 day shipping (this was over $50 extra) and they sent me the replacement articles standard shipping. It took a week for them to ship the replacement even. Customer service was rude and didn't listen. They told me to email them pictures, which i did. It took them 3 business days to answer. I paid for rush service. I've never worn what they finally sent me, I got it almost 2 months after the event that happened 2 and a half weeks after my order was placed. Yep, that's right, 3months to get me my correct items.

Next I ordered a graduation stole. On the website it says $29.95 but that's not for the stole that's pictured. That's for something else that's brown apparently. To get it like the picture is an extra $10. Then to get it sometime in the next month is another $16, then to have shipping be less then 2 weeks it's another $20.2 day flat rate FedEx envelopes are standard $6. That means they make an additional $14 on shipping, just taxing you. My order was just $80 for something the site says is $29.95. Just stay away.

Very disappointed in the $75 sweatshirt I purchased for my son. I chose all of the upgrades and even added the additional $15 for the supposedly higher quality Champion sweatshirt. This is an extremely cheap sweatshirt. Cheaper than what you'd find at Walmart. Heck Wallyworld has better clothing than this! I cringe at the thought of the regular sweatshirts they are offering at $45. I customized my order by choosing a plaid print background (additional $) and then embroidered the Greek lettering of his fraternity (additional $).

The Greek lettering was perfect. My biggest complaint is the cheap quality of the sweatshirt material. For $75 I expected it to be nice. Champion brand has different levels of quality, this is one of the lowest they offer at the high upgraded price. Greekgear Needs Higher quality clothing. Also my order took 3 weeks to process and ship. That was a bit long however I wouldn't have mentioned it if they had used higher quality clothing. Very disappointed. I certainly won't order from them again. Next time I will check other people's reviews first before I flush money for nothing.

ORDERED SEVERAL ITEMS FOR MY DAUGHTER ON DECEMBER 18,2019 AND THEY CHARGED MY CREDIT CARD AND NEVER DELIVERED THE ITEMS. THEY CLOSED FOR 2 WEEKS AND WHEN I CALLED TO CANCEL THEY REFUSED TELLING ME THAT THEY WOULD CHARGE ME A RESTOCKING FEE! I SAID IF YOU HAVE THE MERCHANDISE COMPLETED THEN SEND IT AND THEY REFUSED TELLING ME THAT THEY WOULD SEND IT ON JANUARY 6TH. THEY ARE LIARS AND THEY TAKE YOUR MONEY AND REFUSE TO SEND YOU THE MERCHANDISE

I ordered a sorority shirt back in March. Never recieved it and they won't answer my email. Shirt been in Missouri for over a month. I live in NC