I've ordered from Shein many times and have been satisfied with many of my purchases. The key to this site is to know your measurements! Some times I wear an extra small in items and sometimes I wear an extra large! It's all about reading the size chart and choosing the correct size for your measurements. Another key is to read what the item is made of and then there will be no surprises. I think those people that give Shein a bad review just don't take the time to do those 2 important things and then are disappointed when an item doesn't meet their expectations! I've also returned a good number of items and have had no issues- follow their directions with regard to returning and the money is refunded promptly. Overall, I give Shein 5 stars!

My first order from SheIn was a bit of a challenge because I didn't know how funky the sizes can be and I didn't know about returns. Now, 7 orders later, I have it all figured out.
First, ya'll need to know your measurements. Don't assume a Medium is a Medium, look at the measurements they provide you! I'm normally a Medium but have found myself ordering Large or Extra Large on some items and they fit perfectly.

Second, GET THE RETURN INSURANCE! Its $1.99 and its SO EASY. I will order a bunch of items, get the insurance, and easily return the items I don't like or don't fit. After you confirm the delivery, the "return items" link will appear *if you got the insurance*. Then you select the items you wish to return and they email you a shipping label. On one order the link didn't appear, so I submitted a ticket and told them which items I didn't like... bam, shipping label showed up in my email.

If ya'll will simmer down, use a little common sense, and be patient... you will LOVE shopping with SheIn. Cute stuff for great prices!

Placed an order once and after waiting about 1 month for my order, found out it hadnt been shipped due to inventory. I cancelled and requested my money back, so they gave me "500 Shein points" to make up for it. I tried giving it a shot again and turns out the points weren't able to be redeemed because I had to "confirm my order".....the one that was cancelled! Good luck trying to get anything. If you do, plan to get it in a year....don't depend on a short term delivery. It's worh paying more and ordering from a site like Lulus.....they definitely give a better experience.

My issue with SheIn, thus far, has been their Return Process. It is the most convoluted return I've ever attempted with an online purchase. Making it more frustrating, I am not allowed to speak with anyone by phone for return questions--instead, the customer is required to submit "tickets" with questions. Then, the customer must wait for Shein to respond by email in a day or 2 or however long it takes, and if the question is not answered or resolved, then it's back to square one: submit another ticket with another question. Meanwhile, the return window is shrinking. My specific issue: To return items from an order, the customer must find their order online and choose the "confirm delivery" option. After that is done, a Return button is supposed to display. It is not displaying on my end, therefore I cannot even request a return for any of the nearly 20 items that I ordered. I am out over $300, and am beyond frustrated as I write this.

Great site and products. They offer amazing prices for good quality products. They are always up-to-date with current fashion. Their customer service will always help if you have any issues.

I love everything i have ordered (and I have ordered a lot!). A few times the delivery was postponed but shein gave me bonus points for the delay! I always have items on my waitlist, so it works out great! The quality of the clothes I've received have been very nice. Two things I ordered were a bit too small for me but were well received as gifts to a friend and my daughter. I just reordered the item in the next size up. My favorite way to find outfits is to explore on the style gallery. You can really get a clear idea of how items will look from people who have previously purchased, as well as, different ways the same item can be styled!

I've ordered twice from this site and received the items (not fast by any means), however on my third order to the same delivery address, the package has been lost. The status of FedEx smart post hasn't updated since 6/14 (it's last update showing that it departed a facility that's 20 mins from me!), so I reached out to FedEx. They said since it hadn't been updated in 10 days that it's probably lost. I copy and pasted my online chat with FedEx into my ticket and have not received a response about the status of my refund in days. I will not be taking another chance on this company.