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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
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Shein Reviews Summary
Shein has a rating of 1.7 stars from 4,965 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1931st among Women's Clothing sites.
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I ordered my items on July 10th and so far everything has been good i just need them by August 1st. I believe everything will come in time.
The customer service reps are very helpful and friendly just ordered my package and i need it by the 31st so hopefully i get it but so far excellent! :)
Still waiting for my order. Must be on a slow boat from China (I hope). I can't understand the tracking details other than its shipped. I'll have to really like it before I will order again.
I heard about this website through some Youtubers, obviously, they have been paid. This website is a scam, worst customer service ever! Now I can only pray to get my money back through Paypal. WORST!
Hi Annie,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the tracking number is 55510551XXXXX, you could check through the link https://www.dpex.com/.
It shows the package was delivered, have you received your package, are you satisfied with the items you received?
If you need any help, do not hesitate to contact us.
I returned an item because they sent me the wrong size. I never received a return of my money. Paypal did not help either. Maybe I can go to my bank and talk to them, I don't know. It was connected to my checking account. This is a terrible company!
Hi Harriet,
Thank you for ordering from our website.
As you mentioned you have returned the item (RBLO160624102), could you please provide us the tracking number of the returned package?
Because our warehouse has not received your returned package, we could not refund you, please kindly understand.
Waiting for your reply!
Had an awesome experience with these people. Thought I should write a review as people tend to just come here when they have complaints. I expected the order to take some time to get to me but it wasn't too long at all. The prices are excellent for the product you get (not super high quality materials but well put together, no weird stitching and they last). Communication was great - the messaged me to make sure I received my order. Will definitely be buying again!
Do not waste your time or money ordering from this company. I had to return three out of the four tops I had purchased due to them all being too short. Not only are they not refunding me for the three tops I returned; they are only refunding me for one, which happens to be the one I kept. I have been told by customer service that they haven't received the other tops, which is odd, as they were all returned in the same package.
Hi Jeanine,
Thank you for ordering from our website, we are so sorry for all the troubles.
We checked your order, we have refunded two tops to you.
And for the item (blouse150323050), it might still in quality check now, we will confirm with our warehouse, please kindly wait a few days.
Please do not worry, we will certainly help you to solve this problem.
If you have any other concern, do not hesitate to contact us.
I am a 5'0 and about 117 lbs, pretty athletic build from competing in bodybuilding bikini competitions and continue to lift to maintain my muscle and shape. I have breast implants (pretty average natural size) and ordered a small of the tye-dye body suit. I ALWAYS wear a small in everything, but this bodysuit could have been a medium to cover my breasts a bit more. Had a little too much side boob! Otherwise, quality was as expected, probably a step down from Forever 21, honestly. The other shirt I also ordered a small, off the shoulder black body suit and it was a bit snug. My advice is to order a medium, get the extra fabric to cover the lady parts. The worst part is, I can't return either item, and I am really unhappy because they don't fit as I assumed they would!
Hi Tiffany,
Thank you for taking the time to share your feedback, we are sorry to hear about your experience.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
And since we do not accept the return of the bodysuit, how about you keep these two items and we refund half of cost to you for compensation?
Waiting for your reply!
I had placed an order just at 1 month ago, 6 more days makes a month. And have yet to see any information on the item. I have emailed them twice and are telling me it is shipped and gives me a tracking number. The tracking number only tells me it is waiting to be shipped. Now when I go to try and long into my account they are telling me they have no record of me. Take your money else wear.
Hi Kia,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the tracking number is LW477197XXXXX, you could check through the link https://www.trackingmore.com/carriers.php?lang=en.
The package is in transit, and delayed at the customs for a few days.
We will contact the shipping company and urge them to accelerate the process, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
I never received my refund money back. They kept saying that please check your "wallet", and I did but all I see was " zero balance". They made all kinds of excuses not to refund your money. On one occasion, they said they never received our returned items or another time, they apologized us to be patient and again they said to check your wallet but there is no money at all.
All they are doing is, keep replying our email. Very dishonest people. Don't ORDER.
Hi Lin,
Thank you for ordering from our website.
We checked your account, we have received your returned package, and processed the refund to your SheIn wallet on June 30.
Did you have two accounts on our website? Because you have not logged in this account since May 29, did you checked the wrong account?
Please do not worry, we will certainly help you to solve the problem.
Waiting for your reply!
Trying to open a ticket to returns items but site wont let me also trying online chat but also this isn't possible, Have contacted them through email, no response, no surprise there. Awful customer service but I suppose this is how they make it impossible for you to return anything. Have never came across a worse return system in my life.
Hi Anne,
Thank you for ordering from our website, we are so sorry for all the troubles.
Please confirm with us which items you want to return, we could provide you a 4.5 euro return label to you.
After we received the returned package, we will deduct 4.5 euro from your refund.
If you do not want our return label, we could provide you our return address, what do you think? Please let us know.
Waiting for your reply!
I looked at their site and put things in my cart but never placed an order. They still charged my card and now I have to deal with getting a new card because of fraudulent charges. I don't recommend this site.
Hi Katie,
Thank you for choosing our website.
We checked your order, you have not paid for it yet.
If you credit card has been charged, please send us the photo of payment details.
We will certainly help you to solve this problem.
Waiting for your reply!
TODAYS EXCUSE FOR STILL NO REFUND AFTER 6 WEEKS!
Kyle (SHEIN)
Jul 11,16:20 CST
Hi,
The checking result has not come out yet, how about we refund you 60 percent of your order first?
Once we have figured it out, we will inform you the result without delay.
What's your idea?
Hi Margaret,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked with our logistic department, but there is still no reply from the shipping company.
How about we refund 60% of cost to you first?
Once we received the information from the shipping, we will refund the rest to you as soon as possible.
We will certainly help you to solve this problem.
Waiting for your reply!
I ordered for quite a huge amount and the customer service asked for verification of my payment details which is fine as the bank account and the delivery adress is on a different name. After verification they deducted the amount again! Since than (almost a week) I am trying to get the money back, but have to deal with a representative of the customer service who constantly replies in German even if I raised my ticket in English (with such a German as if she was using Google Translate) and simply replies unrelevant details like I should wait for delivery for the money to be transferred back instead of taking care of the payment.
Honestly, this is quite simple: payment deducted twice, transfer back the second one!
Dear Julia,
Thank you for shopping at SheIn.com.
We are so sorry for that.
Since we didn't find two payments of your order in our system, could you please send us the payment detail of your order so that we can check for you? You may take a screenshot for each payment record. If it's the case, we would refund you.
I bought 7 items and I tried to review because it is really cheap looking of the matearial and the color is different from the picture display! Shein denied my review! And I tried to review possitive comments then they approved!
Hi Lourna,
Thank you for ordering from our website, we are so sorry for letting you down.
We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
And about your product reviews, we only approve the reviews about our products, please kindly understand.
If you have any other concern, do not hesitate to contact us.
After waiting two weeks received some strange dress; looking like a bad copy of that one on the pick. Has diffrent style and colors. When asked CS why got info about returning label. My question is why i have to pay for something I didn't ordered and wait long time to receive money back? It will be full return?
Hi Joanna,
Thank you for ordering from our website
We are so sorry that the item you received are not the same as the the picture on our website.
And we would like to provide you a free return label to return it back, please see the return label in the attachment.
Please print it, paste on the package and returned it at the post office
After we received the package, we will issue you the full refund.
Waiting for your reply!
I need to pay extra shipping fee to courier when I receive he goods.
And need to use several days to argue with customer service in order to get back US $2. Xx
So angry! The worst experience of online shopping
Hi Chris,
Thank you for ordering from our website, we are so sorry for all the troubles.
We checked your account, our customer service has already processed HKD 20 refund to your SheIn wallet, please log in your account on our website and check your wallet.
You could use the money in your wallet to reorder on our website or withdraw deposit to your Paypal account at any time you want.
Normally, the shipping company won't charge anything for delivery, but in Hongkong, when delivery to a remote place, they charge extra fee.
Please do not worry, we will solve this problem in the near future.
If you have any other concern, do not hesitate to contact us.
I placed an order on july 22nd and received my item on july 3rd. I was a bit iffy while placing my order, but it eventually came in great shape and i love my shirt! Shein has great dupes for cheap prices. I will likely order from shein again :)
My items took over 2 weeks to arrive at my house, even with expedited shipping. I was able to contact a customer service rep and ship half of the items, but the other half took over a month to arrive. The sizing and fabric was terrible, plus half the items didn't fit me even thought I meticulously took at matched all of my measurements. There were many loose strings on my clothing and I was very disappointed in my purchase. Do NOT be fooled by the trendy pictures, because I guarantee that a cotton blend adult medium dress will not come as it seems.
Hi Eva,
Thank you for ordering from our website, we are so sorry for letting you down.
Normally, it takes us 3-7 business days to process the order and another 4-7 business days for expedited shipping.
Because the item (RDRE170515205) is one of our best sales products, it takes more time for processing, we are so sorry for keeping you waiting.
We know that our measurement is not good enough and still might cause trouble to our customers, but we’re doing everything we can to work on that, we would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.
Please confirm with us which items did not fit, we will certainly help you return and refund.
Waiting for your reply!
Not only is the returns process the most complicated I have ever come across for an on-line clothes retailer you also have to pay the return postage - in my case from UK to Belgium! Very misleading not to state this on the website.
Hi Debra,
Thank you for ordering from our website, we are so sorry for all the troubles.
Please kindly note we do not pay for the return shipping charge except for the quality issue, for more details, please check our return policy.
After we received your returned package, we will refund you as soon as possible.
If you have any other concern, do not hesitate to contact us.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Penny,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order, please kindly understand.
We checked your order, the tracking number is LW533364XXXX, you could check through the link https://www.trackingmore.com/carriers.php?lang=en.
The package is delayed at the customs, we will urge the shipping company to accelerate the process, please kindly wait a few days.
If you need any help, do not hesitate to contact us.