business logo of Shein

Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the Business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Reviews Summary

Shein has a rating of 1.8 stars from 4,926 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.

service
1,611
value
1,505
shipping
1,596
returns
1,197
quality
1,430
This company responds to reviews on average within 8 days
Canada
1 review
1 helpful vote
Follow Koko K.
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Clothes are super cute and affordable, reading these reviews I am worried I won't get my order before school starts on September 1st or at least sometime during that week. 3 weeks should be plenty of time.

Date of experience: August 11, 2016
Alabama
1 review
0 helpful votes
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Refund
April 7, 2022

Daughter spent 61$ on website never received items unable to spend wallet been try for three weeks to get her refund this site doesn't even have a customer service number different excuses every phone call

Date of experience: April 7, 2022
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Canada
1 review
1 helpful vote
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SheIn always has great clothes at pretty affordable prices (some things can be expensive), and as a Canadian shopper, the shipping is relatively quickly and they provide compensation for customs. Would highly recommend!

Date of experience: July 10, 2016
India
4 reviews
15 helpful votes
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I purchased a Black White Long Sleeve Striped T-Shirt from sheinside.com
I got the delivery as mentioned, delivery and product was fine.
I've gotten compliments on how stylish this dress looks.
Support service is very good.
Planning to buy a few more for gifting later to my cousins.

Date of experience: October 17, 2014
Germany
1 review
5 helpful votes
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After entering the payment details, they said payment error, but the payment has already left my bank account! And there is no way of getting in touch with them!. They can only open a ticket for you, when you have bought something! Extremely poor service! I will be scared to buy anything online again!

Date of experience: November 29, 2016
JUDY G. Shein Rep
over a year old

Dear Somaya,

Thank you for ordering from our website, and we are so sorry for all the troubles.

We checked your order, it shows that you have already paid for your order, and we will ship the package to you as soon as possible.

And you can submit a ticket on your account if you need any help, it is easy and convenient to contact customer service this way, they'll get back to you within 24 hours.

If you have any other concern, do not hesitate to contact us.

Arizona
1 review
5 helpful votes
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I ordered some items last 04/04 and 'til now, it just keeps on saying that my orders are still processing. For a first time online buyer, this experience is ugh! I don't think I'll be buying from this site again. :(( (

Date of experience: April 14, 2016
JUDY G. Shein Rep
over a year old

Hi Hyacinth,

Please don’t worry, your order was already packed and handed over to USPS on April 8th, you can track it with the following tracking number and site:

LS758677409CN
https://www.usps.com/ or http://www.ems.com.cn/english.html

The package will hopefully arrive in your country soon and the tracking info would update then. You can contact the post office with the tracking number if you need if in a hurry.

We will also contact the courier to see if theres anything they can do to speed up the process, hope you will receive the order very soon!

Italy
1 review
2 helpful votes
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Amazing site
January 18, 2018

I bought clothes and shoes on this site several times. Excellent quality for the low price, I love things that sell, hard to find usually in stores. Fast and effective deliveries, almost always free shipments.

Date of experience: January 17, 2018
Florida
1 review
0 helpful votes
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Order placed 4/30. Got a shipping notification on 5/6, and have not received any other information regarding shipping/delivery or my package. Will never buy from this website again. Currently disputing with the help of paypal. Will see how it resolves and if I get a refund.

Date of experience: June 29, 2020
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Washington
5 reviews
2 helpful votes
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Having purchased several times, the quality of most items are very low. Almost all fabric is cheap synthetic. Some are sewn improperly. Many are extremely thin and too small for the average American even when following their specific item guidelines. In every order, I've had to return at least two or three items. I will not anymore. Too much of a hassle.

Date of experience: August 26, 2021
molly m. Shein Rep
over a year old

Our goal is to provide customers with cost-effective products, and we are doing everything possible to achieve that goal. We will gradually improve the quality control, hope to bring you a better experience.

Texas
1 review
1 helpful vote
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Awful return policy
September 5, 2020

Bought several items, quality is decent for the price but their return policy states that accessories such as belts are not eligible for returns so buyer beware. Now we're stuck with belts that don't fit and no avenue for resolution since their customer service refused to make a one time exception. Definitely won't be buying again.

Date of experience: September 5, 2020
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Canada
1 review
1 helpful vote
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Total sh*te!
March 13, 2023

6 items. Ugly! Horrible fitting, weird shaping, odd sized, horrible cheap material, super thin sweaters. All smelled like chemicals.
Then they wanted each item returned in its original bag. But only bar codes on the bags. Check ur first email they sent for descriptions and bar codes. Jerks. They want u to fail and not return this absolute CRAP! DO NOT BUY FROM SHEIN!

Date of experience: March 13, 2023
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

South Africa
1 review
1 helpful vote
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You need use a different courier companying because you have already lost me as client as they don't care about us as your clients and honestly made my first experience the worst one ever thought there'll be many more ones to come but I doubt.

Bad bad communication and rude consultant.

Date of experience: November 10, 2023
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Singapore
1 review
3 helpful votes
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Do they appoint trustworthy delivery partner? How irresponsible is it, to leave things so openly instead of using their brain to try put it in less obvious place, eg under flower rack, etc? It's a No Brainer!

Date of experience: January 13, 2023
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

AE
1 review
0 helpful votes
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This truly is a great business!

Guaranteed value and good quality for your money, good customer support service and quick shipments. My girlfriend had absolutely no problems with her order. (She's making me write this whole thing but don't tell her that!)

The item appears to be exactly as described on the website and she looks gorgeous in it, so I'm just as happy as she is!
Pretty sure we'll be ordering from here again in the future. (Hopefully not too much though!)

Well done, SheInside!

Date of experience: September 30, 2014
Hawaii
1 review
0 helpful votes
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DONT TRUST
December 8, 2022

Shein is not to be trusted! I made 2 orders TWICE & none of it arrived. That $#*! is very annoying: they basically stole my money without receiving what i had order. I tried refunding & didn't get NOTHING back.
So much for having shein as a hype. Literal bull$#*!!

Date of experience: December 8, 2022
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you!

Canada
1 review
6 helpful votes
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Product was not what looked like in picture, very very hard to locate on internet to request refund. Phone number for customer service is not connected. Finally went thru PayPal and made complaint. Received a partial payment as they adjusted price of product. Withheld $1.99. No it is not a lot but principle of situation. I jumped thru every hoop to insure a refund. They have over 2000 reviews. If everyone of them were deducted 1.99 that is…almost 4000. 00 they kept. Will NEVER deal with this company again

Date of experience: October 28, 2021
molly m. Shein Rep
over a year old

Hello, Sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://sourl.cn/AVmS3g
We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Bangladesh
2 reviews
0 helpful votes
Follow Nel P.
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I like SheInside. They're a very good place to look for alternative and unique fashion. I really love their selection of dresses and designs, but they have awesome
Accessories too!

When i opened the package i thought immediately this is going back but then tried it on and was pleasantly surprised.

Staff here are normally very friendly! I absolutely love this store and its employee! Simply said, if i didn't like this store there is no way i'd come back. But i am a faithful and regular shopper! I can always count on SheInside to keep me looking amazing with the latest trends and at an affordable price.

I've ordered from Sheinside and times the orders went smoothly, without any harassment in shipping or ordering. The site is pretty fun to look through!

I will shop here again in the future.

Date of experience: April 29, 2015
District of Columbia
1 review
1 helpful vote
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My son ordered a jacket for his Mom on 12/16. The tracking update via FedEx is that the label has been printed. No other updates. We thought it was sketchy, but took a shot to the jacket she wanted. Should have known better. Probably out the cash too...
If this gets to him before Christmas, I will change my review.

Date of experience: December 21, 2015
molly m. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Spain
1 review
7 helpful votes
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Since purchasing, I have read various negative reviews about Shein and one fairly old newspaper article calling it a 'scam', which I do not agree with based on my own recent order. Yes, the order takes a while to arrive and, hence, this retailer doesn't fit the bill if you urgently need a garment for the coming weekend. Yes, returns are not straightforward and cost money. However, the clothes are cheap as chips, the quality of the items I bought is more than acceptable, and my only main grumble was that some leggings were described as "cotton" when they are - in fact - made of a synthetic fabric. And I was able to track the progress of the order online, no probs. Shein is clearly a good place to buy staple items at low cost but to be avoided if you want to buy bundles of clothes to try at home, because you cannot make your mind up, and then send them back! I will definitely order again.

Date of experience: April 19, 2017
Kentucky
2 reviews
10 helpful votes
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Sham!
September 19, 2017

My daughter spent her birthday money buying clothes from this site. They were all too small and the material was cheap. The seams in one outfit didn't even match up. They will not take returns for the products she bought. So, now my 14 year old daughter has no birthday money and poorly made clothes that she cannot even wear!
We will not be ordering from them again and would suggest you don't either. We went by their size chart and NOTHING fit!
This company is a rip off!
They also conveniently do not include a packing list with your shipment.
Lesson learned.

Date of experience: September 16, 2017
molly m. Shein Rep
over a year old

Hi Ruth,

Thank you for ordering from our website, we are so sorry that your recent experience with our website was not a positive one.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.
Please confirm with us which items you want to return, we will certainly help you return and refund.

Sincerely,
SheIn Customer Service