After reading some of the reviews I really didn't expect to see my order of four items any time soon! Pleasantly surprised, they emailed me when the order shipped out, and it arrived in Australia about 9 days later. Padded pink parka great, white 'trenchcoat' actually cream and not at all trench coat like (but I still like it). Blue boyfriend jacket more like turquoise, but nice fit, and double breasted rosy pink long jacket, unable to get arms into! Don't think I'll bother trying to return as customer service seems a nightmare. Still think I got a good deal.

Ok, fellow shoppers. Stay far, far away from this company. Order took six weeks to arrive, arrived with absolutely no tags or paperwork. The size was much smaller than listed on the site. I sent an email to request a return address and have never heard back. And after reading the posts here, I don't expect to!

Take a look at the language in the positive reviews on here. You will notice very quickly that they're not written by native English speakers. Lines like "all my friends make good comment on the dress". Clearly the company is placing these positive reviews to counter the reviews from their actual, unhappy customers.

Buyer beware on this one!

When I made my first purchase, I was a little nervous. I had bad experiences with wish and a few other online stores. Cheap material, clothes that didn't come close to fitting even if I went by the measurements.
That is not the case with SHEIN at all. Every single item has fit me perfectly and has been of either decent or really good quality, which is amazing, especially for the prices. I've now ordered at least 10 different times and haven't felt the need to return anything. I am always careful to read descriptions and reviews however. I will definitely continue to shop on this site.

Just received my clothing.
I have just wasted over $100 on these poor quality, poorly made, not true to size and damaged.
Please don't waste your money.
I hope the op shop can sell them as that's where they are going.
Not happy.

I found some very nice deals here when shopping for my desirable product and service. I've already received several compliments. I am happy to save on shipping by purchasing a couple of pieces at once.

Tonight "Shein" notified me that they received my return of 2 items (of the wrong size). For some reason they list the dress as being the correct size ordered & the label clearly reads "L" & I ordered medium. Because their "customer service" is so outstanding they noted at the bottom of the page:
"Please do not reply to this email that was sent automatically by system. For any questions, please contact our customer service for help. (They don't give an email or phone for this information.) They also list a refund amount of USD 11.05! I have no clue how they arrived at that figure. Both items cost more than that. The bottom line remains POOR! They are difficult, liars & cheats. Their rights to sell products in this country should be investigated & then I'm sure suspended. If you value your time, quality of products, customer service & your sanity please don't bother with these people! There are too make good companies out there to choose from!

Who ever gives this site a five star rating must be used to inferior products. I ordered a sweater and it's cheap flannel. The large doesn't even fit my daughter who wears size 4. Site says "stocked in US" but ships from China. Just watched a documentary on the textile industry and labor in foreign countries, the harsh working conditions of people (mostly women) who make on average of $2.00/day pumping out this cheap clothing. Many large American or European stores such as Old Navy & H&M exploit workers for the manufacture of cheap throw away clothes. I'm hoping people quit buying from places like yours.

Honestly I dont even know where to begin with the clusterf*ck of an experience that I've had with Shein. Missing orders, no communication, evasive agents when trying to resolve, being told I'll be getting refunded only to find that they never actually did the refund, not using quality or reliable couriers for their deliveries... unreal

I have to start by saying that people need to give companies a fair chance by realising that those dealing with your orders are human beings.

I love this website! It has a clean and crisp interface, where everything is accessible at a glance. No over-complex menus, cumbersome navigation or functionality that's out of reach. From a shopping website stand point, SheInside nails the look!

It seems like there's always a sale on -- because there is so much variety on the 'site that you're spoilt for choice! What's even better is the fact that (unlike some big name-brands) all this stock is available in the sizes you want. I can't think of anything I hate more than browsing on-sale stock and seeing it out of stock!

Bought some shirts, bottoms and accessories from them and everything went smooth! Email alerts regarding my order, dispatch times and delivery confirmation. What more can you ask for?

5 Stars from me, any day! :)

Let me start by their quality is not even worth 99 cents. Things are made so cheap that it makes Forever 21 a premium brand. Size fits like a kids clothing. Then the return never gets refunded. I ended up disputing in order to get the return money back.

Although Shein got back to me when I complained, I'm still confused about the returns system. I was told not to bother sending over 100 worth of products back because the postage would cost so much. I would be better off to buy more as they were giving me a 40% reduction (that code doesn't work!). They said "To save your time and return shipping fee, we can give you a 40% off coupon code using toward your future order, then you do not need to return back us". I really don't get this business at all. The ticket system is confusing and I think I just have to suck it up and realise I've been done. The clothes are so badly designed and so ill-fitting, I needed help to get them off. They will end up going to a charity shop or something. I'm so annoyed. If something looks too good to be true, it probably is...