After purchasing one item to see the validity of the company, I was satisfied and therefore went full speed ahead and ordered several items. In the beginning, you get text emails encouraging returns that are free before 30 some days but try to return there is absolutely no communication even when you contactcustomer service. Then you see all the restrictions, the return items does not process what a mess pay more stay in America.

Once they take your money, they don't care if you received the order or not! I ordered for Eid and as per their website I should've received it before Eid, now Eid is over and I didn't receive my order yet! When I called SHEIN customer care to complain they asked me to keep calling the delivery company until they deliver my order! As if it's my responsibility! I'm never buying from them ever again!

Purchased blouse that had cuff button with no hole. Support just does shipping issues and every phone number is not valid.

They offered Free returns on first order, but if you have several items in order you are returning you have to pay $7.99 EACH! What a total scam!

For my orders worth over $500, when I shipped back for refund, I included everything in the order and you included in the same return label according
To the customer rep "T3-Chesca-PH"'s instructions. They marked some "arrived at warehosue"
And some "not arrived in warehouse" when I included everything in the same package and
Canada post says its the same weight as per their receipt? This is like 5th time shein has
Blatantly lied about not receiving some items in the same package. I need proof you didn't
Receive them since I'm sending proof

I always been a loyal customer to Shein, my poor mother bought me a gift card for the holidays. I purchased some clothing and used my Gift card, I returned the merchandise for different reasons. Was waiting to be credited to my wallet for the return, Shein claim they don't credit money from gift card" What a way of steeling money from customers. I was so surprise. Do not get anyone gift card if you don't want to loose your money. I will not buy anything else from them.

BEWARE of giving this website any credit card information! Although I "never made a purchase", they have attempted to charge my CC four different amounts causing my CC company to shut down that card. They will NOT reply to any questions or offer any resolutions to problems that they cause.

Well, let me start by saying that I initially ordered a few pieces and was pleasantly surprised that they actually looked like the photos online. Then came the 2nd order. Not only did some of the items not look like the pictures online, but when I sent them back for a refund, I only got a few dollars! I did not get the 80 some dollars which I spent on the order. You can't reach anyone for help online nor on the phone. This is a buyer beware site for sure! As long as you are happy with the merch you are ok, but if you need a refund you will be left out in the cold!

Never have I bought such poor quality items, and had ZERO CUSTOMER SERVICE! Insult to injury, they expect me to pay shipping to return all unfit for purpose items (Only 1st item returned is free return shipping), how dare they take my money & THEN charge people a fortune (amount at THEIR DISCRETION) to return defective, worthless product. Words cannot describe the low level of quality at Shein, and if you want to spend your hard-earned money just to be disappointed, you will have found your nirvana for that! Read all the reviews from all over the world (BUT NOT ON THEIR SITE, THEY REFUSE TO PUBLISH HONEST, PROOF OF PURCHASE REVIEWS WITH PHOTOGRAPHS) and laugh at us fools whose money they've taken and make it impossible to return due to broken AI system.

They should only be allowed to operate in the same country and region as where the goods are manufactured because we expect far superior quality than their NOT FIT FOR PURPOSE items! My wigs are going in the bin, they are NOTHING like the photos and the quality isn't even fit for a single costume party, let alone daily wear for those with medical issues.

Self-respecting Governments should protect their citizens by stepping up and banning Shein, not least because they provide ZERO PERSON TO PERSON CUSTOMER SERVICE, just a malfunctioning bot that keeps shutting down or saying, "I'll try harder". NOTE: SHEIN REFUSE TO PUBLISH ANY NEGATIVE REVIEWS ON THEIR SITE, ESPECIALLY WITH PHOTOS PROVING QUALITY ISSUES.

I received an email from SHEIN that my package was delivered March 24,2024. I emailed them and went to their website to let them know that I have not received any package nor sign anything. I have been trying to reach out to customer service but no one can contact to except the bot service that is useless. It's a really horrible and frustrating experience to reach out for someone to help me to find out where my package is!

I have been a loyal customer for years, and they suddenly started scamming me. They don't allow live chat anymore, and there is no way to get refund. I tried ticket repeatedly and just get the same bot messages that refuse to help or else they just close the ticket with no help. I am going to have to do chargeback and never shop here again. They will also be reported to the FTC. Very disappointing that customer service is suddenly non-existent after I was sent an entire order of wrong sizes.

I have bought from shien a few times. I understand it takes longer to relieve because it's a cheap site. But my last order I placed was over 200.00 I waited 19 days. Still no order so I reached out to customer service. She proceeds to tell me yes there's something wrong with your order. It's been sitting in Chicago for over 2 weeks. So I just had her refund me. Didn't even get my stuff and I was only refunded 96.00 I'm so annoyed and will never ever shop here again. Don't waste your time.

Very rude and unresponsive I have spent hundreds of dollars with them and they were unwilling to fix a $2 issue I had with a non receipt of an item.

Shein is a fraudulent company and all agents lie and scam customers. They end chats and delete messages. I ordered 6 days ago and was asked to provide a screenshot of my bank statement where I paid. I done so and received no info or updates for 4 days until I contacted customer care who told me it was an issue on their end and they would resubmit the order. The next day I got another email asking for a screenshot of my bank details. I did not feel comfortable doing so as I had already sent a clear image. I spoke with customer care who apologised and told me the risk department had confirmed the order and it would be dispatched that evening. I received a message the next day saying my order was cancelled. I wrote to customer care again who said they could refund the money in my wallet I would have it in a couple of hours I told them I did not want a refund they said they would get the oder confirmed closed the chat and deleted messages. I went back into chat to another agent who again lied and said they would cancel the refund and submit my order. Said they done this then said the order was cancelled while we were speaking even tho it was an hour before. I spoke with many people who have never needed to send a phot of bank details to anyone for proof of payment. Shein took my money if though they say thought it was high risk. They now want me to wait another 6 days for a refund for clothes I ordered for vacation. I have bought from them a number of times so not sure why all of a sudden I need to send my bank details but I will never purchase from such a fraudulent company again. Be careful what details you use to buy from shein I feel they are scamming people's bank details

I bought a jacket from Shein but it was inferior quality and too small, despite XL being my normal size, so - after a week's nightmare of repeatedly ignored requests for a refund - I managed to get it approved, or so they said, and sent the item back but then they changed their mind and sent me yet another jacket exactly the same product and size, it's been going on for weeks and still I haven't been refunded. Avoid like the plague!

I ordered about 17 items most were for this upcoming Easter. This order included my grand daughters Easter dress and shoes. They kept pushing the delivery date back until now it's been almost a month. They stated that as a courtesy they would provide a refund but I would still receive my order. Now when I check the website the items are not there. States they've been refunded. What about my baby's Easter dress and the other 17 items? This is a shipping nightmare!

Clothes are cheap price BECAUSE they ARE cheap quality. Also, too much controversy around Shein and its unethical policies. I do not support child/forced labor and to be quite frank, it's not hard to believe when you see the dynamics of the company. Will not buy again.

Blouses too big and of poor quality. I asked for a size change. And they were asking me for different information and after days they told me that too many days have passed that they cannot change it