I ordered 20+ dresses to ensure that 1 fit great and was the correct color for my daughter's destination wedding on Nov2 2024. They were delivered Oct 11,2024. Couldn't even choose one until I got to the destination on Oct 31. Was going to return what I didn't choose for wedding. When I got home I found my dad in a coma. Had to take him off life support on Nov 10th. The funeral was Nov 16. I had to pay 100% of it myself. I needed the $ from my dresses I was going to return. I tried to return them a few days after the funeral and have been denied everytime I tried due to it being outside the time frame of 30days from delivery. So I was Apx 2 weeks outside the time frame. I didn't even know I only had 30 days. I thought for sure I had at least 60 days. Returning dresses wasn't on my mind until the day I tried to return them. They refuse to make an exception. It's ridiculous and unexceptionable that they will refuse my return. I will provide proof of wedding and death certificate if I have to. I need shein to let me return these. I try every week since Nov and keep getting denied.

If I could give zero stars, I would.
I have been a long time shopper at shein. Like long enough that i am considered a tier 3 VIP. And up until recently still supported them. For the first time I have had an issue with a shipment. There were missing items from my package. Contacting customer service was unhelpful. I was told I would be credited points to my account to repurchase the missing items. These items totalled about $70. The points i was credited were worth less than $1. Contacted customer service again. They told me to contact the shipping company. Which I have done. With no response.
Shein refuses to resolve the issue.
To top it off their products have went down in quality but huge price increase. They cap the coupons so you can only save a small amount now, where they used to be unlimited. The coupons also aren't nearly as high of a percent off as they used to be.

I can see why loyal customers are dropping off left right and center. Save your money. Shop elsewhere.

I would give 0 stars if I could because of the service I received which is so unsatisfactory. I ordered many items from Shein and contacted them because the packages stated as delivered but were never recieved. I contacted customer service and they keep giving me the same response even though I have provided the proof they were asking for. This has been ongoing for very long and I just want a refund to make it right. SHEIN has definitely lost me as a customer/consumer but I have images of proof of the chat as well where i am being told the same thing and it's frustrating me a lot! As well as that the times of the delivery I also have which make no sense to me at all! I just want my refund because I don't want to pay for something I never received this was before Christmas as well so I am frustrated that my items never even came. And customer service is not cooperating at all.

I purchased some items at SHEIN and received a notification 7 hours after the package was delivered. When I looked for it at my front door, not package. I looked at my camera and the package was delivered about 1:00pm on Dec 7,2024 and was stolen from my front door at 2:03pm. I was home and the delivered person did not rang the door bell or knock on the door. I emailed SHEIN and Maddy said I have to contact the delivery company, they cannot do anything about it. I did not hire the deliver company, SHEIN did and the delivery company said, they delivered the package. I also looked to see if they package was out for delivery and it did not say it was out for delivery and it will be delivered the week of Dec 9th. I asked Maddy to escalate this to a manager, she said no manager is available, this was going on for almost 3 weeks and not manager was available? THIS IS TERRIBLE CUSTOMER SERVICE. NOW I AM OUT $52.00 and did not receive my order.

Terrible customer service. If you don't find a robot answer, the message box won't allow you to describe the problem sufficiently. The answer you may get is meaningless. Customer service is unable to solve a problem; e.g. if SHEIN has doubled your order and you refuse to accept the duplicate order. Terribly time consuming - never again!
Order no GSHNFP07MOOMGRJ

I ordered Christmas gifts from shein at the starting of Nov. And my order said it'd be here the 5th of dec and here we are a few day before Christmas still nothing and they did this before also. They tell u it'll be here and then tell u that u can't return it this place is terrible.

I ordered home decorating items from Shein worth £360, but my experience has been absolutely terrible. The order arrived in a single box, which was suspiciously sealed with two different types of tape. Upon opening, I discovered that items worth around £25 were missing. I contacted Sheins customer service multiple times, but all I got was an unhelpful response claiming they "can't help me." To make matters worse, they completely stopped replying to my messages.

This level of service is unacceptable for a company handling such high-value orders. I feel ignored and cheated. I will never shop with Shane again and would strongly advise others to think twice before placing an order with them. Terrible service and zero accountability!

My packages were left in the lobby of my building then stolen! There several hundred apartments, it's free access for anyone to steal then you can't get in touch with anyone!

I am extremely disappointed with my experience on Shein service. I requested a refund for my recent purchase, but despite multiple follow-ups, my issue remains unresolved. It's been from october 14 th, and I still haven't received any communication or refund. Shein's associate courier service IMILE confirmed that they delivered the return item on the same day. And shein is not accepting that they received the courier. This courier servise also Shein's associate.
The customer service team has been unhelpful, providing vague responses and not addressing my concern properly. I provided all required documentation and followed their process, but the lack of response is frustrating and unprofessional.

I was charged $32 for buying $45 in clothes. I never had that issue when Shein started selling the products. Try to calculate the amount you are buying

If I could put 0 stars I would. Horrible customer service that does not value their customers. They sent me a damaged item and when I reached out to customer service they told me I needed to return it to them so they can make verifications and then they'll be able to refund me. Mind you the item is a 1$ cheap flower. I have never had any issues returning things that didn't fit me or I just didn't like but cmon all that for a 1$ item (that they sent to me damaged which is their fault!) thats cheap. It isn't even about the money it is about the principle you send a damaged item you fix the issue. Especially now that Canada Post is on strike they dont even take any packages and im not going to wait I dont know how long for a 1$ refund which I told them and they didn't seem to care they said the only way that I can get refund is if I send the item back. Even if I do send it back to them, then what? They'll probably throw it away so why make things more complicated.I would 100% understand if it was a pricey item and once again I never had any problems returning the items back if they didn't fit but this is ridiculous. I have ordered with them for years and the way they treat customers is disgusting and unacceptable. They don't even care about making their customers happy or finding a good solution. The customer service agent kept giving me answers that weren't even about my request and it felt like I was talking to a robot without any compassion. Anyways it is the last time I order from a cheap and disgusting company that doesn't value and treat their customers right.

I have been a loyal Shein customer for years and have never encountered issues with payments or delivery—until recently. My last experience was nothing short of a disaster.
For months, I've had trouble with their delivery partner Uni Uni. To resolve this, I specifically requested that future orders be sent via Canada Post, as customer service had previously assured me they could accommodate this request. However, for my last two orders—placed at the same time with separate order numbers—I reached out to ensure this was done, only to discover that both were sent via Uni Uni.
When I contacted customer service about this, I was met with excuses. They blamed the warehouse, even though I had sent a clear request. Then, they casually stated, "We will punish Uni Uni"—an unprofessional and completely inappropriate response.
The problems didn't stop there. When I received my orders, I wanted to return a few items. That's when I discovered a $26 shipping fee on one of the orders. I was told this could be due to a glitch, but instead of resolving the issue, I was asked to provide proof that I didn't select express shipping. Seriously? As a long-time customer, I expect better than being treated like this.
Adding insult to injury, I was told that the coupon I applied made my order ineligible for free shipping—even though the pre-discount total was $129.62, well above the threshold. I didn't notice this at the time because I was focused on requesting Canada Post for delivery. Yet, customer service implied it was my fault for not catching the error.
The final straw was their dismissive attitude and unprofessional language during our chat. I've never experienced such poor treatment from Shein before. I wasn't asking for free service; I simply wanted fairness and acknowledgment of the issue.
I'm done with Shein. Once I receive my refund for the returned items, I'll be deleting my account and app. To anyone considering shopping here: BEWARE. Their customer service has taken a nosedive, and their attitude towards loyal customers is Appalling

I never received my items speedex delivery service took my package, pretending to deliver it and shein will not reship or refund. Be careful where you shop never again.

Do not shop with shein! They delivered my package to the wrong address and wont give me a refund on it. That doesn't even make sense. They made the mistake. I've spent over 10,000$ dollars with them and I'm deleting this app now

I have been a Shein customer for many years.

Recently I made some orders and sent some stuff back.

Shein now refuses to arrange for reimbursement despite existing proof of shipment, just as they refuse to submit an investigation.

It is not even discussed, the customer service leaves something to be desired.

It doesn't work that way and I will do everything possible to get my money back and remain persistent!

If I do not receive my refund promptly, I will go to the lawyer.

How much would you like to pull your customers over the ear please?! Customer service no help! You have enough evidence and yet the employees lie and say it's not in storage?!

Please Shein shame on you!

Every time it says, as with other customers, it is not registered in stock! Why do you deal with your customers like that?! Do you really need to rip off customers?!

In addition, I would also like to point out the return policy on the website. Targeted to point 3

*We may withhold the refund until we have received the goods back or you have provided proof that you have sent back the goods, whichever occurs sooner. *

I have documented everything so that I can prove that I am entitled to the refund.

Ich habe ein Paket mit 4 Produkten zurückgeschickt und Shein hat mir das Geld teilweise zurückerstattet. Er hat mir nur 3 Produkte erstattet. Für das teuerste Produkt hat er mein Geld nicht zurückgegeben, ich bin mit Shein sehr unzufrieden. Er schickte mir eine Jacke, die drei Nummern größer war als die, die ich bestellt hatte. Sie forderten mich auf, das Produkt zurückzugeben. Ich schickte es zurück und er gab mein Geld nicht zurück. Ich bin auf einer Betrugsseite. Ich empfehle überhaupt nicht.

I ordered a pebble ice maker in silver and received a regular one in black. I contacted customer service and told them this and that they would need to pay for shipping as this was their fault, not mine. They said I would get my money back. I took the item to UPs and shipped it back on 8/29/24 to the address they indicated. It was delivered back to them and signed for on 8/31/24. I have inquired about both of my refunds and they are stating it hasn't been received and to check with the courier. I have proof and have given them the tracking number. What they are doing and allowing is not right! They are allowing a store to sell an item they are advertising under false pretenses. Other customers have bought this same item and the same thing happened to them. I think attorneys need to get involved at this point.

HORRIBLE customer service and liars. I ordered something and changed my mind within am hour or two. According to their website, orders can be canceled if they have not shipped. I had just placed the order and nothing had happened with it yet but they told me that they could not cancel the order. They told me several times and the responses seemed to be automatic replies that haven't even really read my message. I will never order from SHEIN again and I will be happy to share my experience with othersto save other people from experiencing the grief that I'm going through now.

When you do things for payment, they increase the prices more than what is in the basket. I'm so disappointed with you guys. Before you are correct and give us discount points etc but now 👎👎👎

Very frivolous. I returned a package to them and they did not give me my money back. Shame! I will never order from them again!