Returned a dress as way too small paid $20.28 AUD received $9.28 refund! Supposedly first return free of charge and dress never worn in perfect condition!
Will never purchase from this store again.

Don't order from Shein! I ordered about 6 items and received only one, cant talk to anyone there is no way to let them know that I haven't gotten my complete order...still waiting after 2 months.

Hi guys, This is my third experiences with them, personally i really impressed with their services given. From my "Purple Long Sleeve Floral Print Dress" and now my latest order "Gold Irregular Cuff Bracelet" what can i say is, They are REAL LEADER IN ONLINE FASHIONABLE CLOTHING.

They ship like what they says, they deliver like what they promised :) My dress, shoe and bracelet safely arrived in front of my door step. They do provided good packaging. So if you need a good and trustworthy fashion online shopping, try sheinside:)

TIPS: I recommend you to see/ask their customer service before placing an order. Any question related will be answered nicely. Their customer service was really great and they help me resolved the issue real fast.

They really provide a wide range of latest fashion with very good prices :)

I bought two dresses a year ago and got a call last week, from the fraud dept, that my debit card had been hacked! Be careful ordering from this company! Buyer beware!

Okay - about the shipping, PAY ATTENTION. READ. On every listing they show the shipping options, and they clearly state that the free shipping option takes around 25 days to be delivered after their 5-7 day processing time. And yeah, it's free, so that's understandable. I paid an extra seven dollars and my order arrived in under two weeks. If you're going to cut corners to save a couple bucks on shipping, then of COURSE it's going to take a long time. It's free and coming from across the globe!

As for the quality, I've never had a problem with SheInside. I've purchased seven items from their website and I've always been pretty satisfies. I feel that half of these reviews are just coming from people who don't read the listing and are surprised when something is made from nylon or polyester.

They also have very responsive customer service. I wanted to change my shipping option after purchasing an item, and their online help chat had the issue fixed in less than three minutes.

My only beef is the lack of sizing beyond a 35" bust size. It's pretty hard to find someone that's "Plus sized" since it's a Chinese company.

Overall I have ordered from them twice, shame on me. The first time my package didn't come for THREE MONTHS! Customer service made me feel as though it was completely my fault too. They don't even give you the waybill number. Most items shipped come with a terrible smell, and don't match the color chosen either.

A year later I don't know what I was thinking but I ordered clothes again, god help me. Not only were most on the small side, pretty sure one of the items was given to me in the wrong size, but I went to wear what I thought was a beautiful skirt... And it was frayed... Like beyond repair. It's complete garbage, terrible quality and I wasted my money on crap that I didn't even get to wear. The kicker? So when it says you use a code for say 35% off. Make sure the items have no discount already because if they are on sale, each item can only have 35% in total. Meanwhile there is NO disclaimer about that anywhere. Usually it's a code that applies to the entire order, not selective discounts.
Overall their customer service is $#*!. As a foreign English teacher who taught in Korea, I had 5 year old students who presented themselves better and spoke better English than these representatives.
I will never order from them again, and God help anyone who will. You may as well be handing over your money for free because you'll receive crap clothing. If you receive your package at all!

I ordered 4 items (3 dresses and 1 shirt). I received an opened package that clearly showed a stamp from my local post office that said "received unsealed". There was only 1 dress inside and no receipt, no paperwork AT ALL. The package had obviously been cut open and then the post office taped it closed and delivered it to me anyway. I had to go through PayPal in order to get a response from these people. I will NEVER BUY ANYTHING FROM THEM AGAIN AND I RECOMMEND THAT NO ONE ELSE DOES EITHER! VERY DISAPPOINTED! They have now FINALLY offered to refund the money back for the items I clearly did not receive after a month of haggling with them! I am just going to wait for PayPal to give resolution because I do not trust this company for anything anymore!

SheIn will charge your card and not ship or give you any information about an order that you did NOT place. The worst customer service I've ever delt with! No management to get issues resolved! Never should anyone be ripped off by a so called million dollars garage sale quality product. Do send any money over sea"s, THEY WILL NOT RESOLVE ANY ISSUES YOU HAVE!

I placed an order on November 30th reached out to shein after realizing my oackage status was never updating. They told me its on the way will arrive by DECEMBER 18th. I kept asking them to provide me with what they were seeing because usps mail label was just created. They didnt have item yet. As of Dec 22nd item still not moving. Shein is now asking do i want a refund or they can create a new label. Shein lies about shipping items when not shipped and have ruined my childs Christmas and all they wanna offer me is 50 points. No offer me some over night shipping