I ordered for a pair of shoes, a stylish leather bag and a necklace from the site, The products were sent to me in the shortest possible time. I was just astonished to get the products so soon. I fell in love with the products at the very first sight.The shoes were very charming to look at and very comfortable to put on.The bag was extremely stylish in design and soft and nice. After all the very cute and gorgeous necklace touched my heart. When I saw it, I understood it was made only for me.My heartfelt thanks to the associated persons.

The products shipped to me were not anything like the pictures and there was no return label. Their customer service is non-existent. Even PayPal wouldn't help. They shipped. It was junk. It was not like the pictures and they got away with it. I have seen good products from Shein. They don't provide return labels for orders that are bad. You are taking a big risk you will get junk if you order from Shein.

There is an opportunity for another company to copy what they are doing, provide only good products, returns on all products, and real customer service. Show pictures of the actual products. This bad service will catch up with them in time.

So I need a dress for a wedding, i found one on SheIn and i ordered it, together with other products. At the end, i received all the other products, but not the main dress - in its place i received some red lingerie. The dress was obviously also the most expensive item in my order. I contacted customer service and i got this as a response - After verifying your work order GSON*******110A swdress*******390,Burgundy-S,1;, we confirmed that there were no incorrect or missing items from your package.

So I would totally not recommend buying from them because they don t care if you get the right products or not and they are not willing to solve the issue

I can believe SHEIN prefer to lose a good customer then refund a three dollar item. I received my package missing items. Send a message to customer service about my item missing pictures proof and they did not want to do anything about it which I have years buying during the years few packages always something missing and I let it go. I don't do anything about it until this time I really needed the item and I decided to ask for it refund. Nope they did not want to do nothing about it and treated me like I stole, I'm not buying here no more

I ordered 5 dresses, I had to return 4 because the others did not fit. Dress were Good quality and I liked them. I filled and sent the return form this morning, I did NOT get a return label, they wrote (see picture) that they sent it. I could not contact them again because SHEIN doesn't have costumer service by phone, and have not answered my emails.I can't return merchandise without a return label. Need help

I bought a leather jacket and the material is horrible! It feels like a big sandwich bag and feels like one too, considering how shiny and thin it is. Last year my favorite leather jacket was from forever 21 so I expected it to be at least that quality but I was so wrong! It is very tight in the arms and fits on the shoulders very awkwardly. I am usually an extra small so there is no reason the small shouldn't have fit me. Definitely my most disappointing online shopping experience.

I put in my order last week, and qualified for express shipping. However, I only received part of my order. Based on tracking, the second half of the order has not yet left Singapore?! There is not even an expected delivery time frame for it. I've ordered from this website in the past, and shipment was pretty fast, what's is going on this time? Also, when I placed my order, I was not offered the option to add the return premium. There was not even an option at payment to select that when I was making the purchase last week. Am I now stuck with the $5.99 handling fee if I decided to return something?!

I ordered and received my items but they were too small so I returned for a credit. I got an email stating it was successful but it doesn't show up in my account on Sheins' website. I have tried their support and its a robot that won't get you to a person and doesn't answer any questions just links FAQ pages. Facebook Msgr response took an hour and said it would get me to a person but that's not true either. Also just said "we show your return went through" I tried ig Msgr, no response yet. No number is even available to call. The one I could find online doesnt ring, just a busy signal.

After reading all these reviews i am quite unsure how I feel about the shipping time and I am a bit worried. I ordered my clothes thinking it would come in about a week but it seems like it will take much longer. I am going to a festival and was hoping I could wear the clothes I orders from this website to it. I have received a shipping confirmation but never received a ups or fedex tracking number or an estimated delivery date.

I ordered 4 things by myself, and my sister ordered some other stuff at the same time. After ordering and paying for all my stuff, I find out 5 days later that the item I bought was sold out? I was told that I would get the money returned so that I could buy more stuff on the website, but that's not what I asked for. I think that it was very unprofessional and I should not have been able to buy it if it was sold out. Although this mishap happened, everything else went smoothly. 3/5...

I am totally surprised to see so many negative reviews here, as I've only had a truly great and satisfying experience with them. I didnt have any problems with the order at all. My items shipped within 2 weeks which was what I expected, and it was exactly as pictured. The quality was good too! After seeing all the reviews here, I felt I need to come here and write a positive review in order to balance out all the negativity here. Since I was really satisfied with them. I would totally buy from them again in the near future.

I discovered this site a few months ago and I've become a huge fan. Such a fab selection of products and at such great value and fast delivery. I don't have a huge income and had previously struggled to refresh my wardrobe. I would recommend this site to everyone. Customer service are always happy to help. Very happy customer.

It was my first time ordering from Sheinside or online because I prefer to try the item before I purchase it, but their clothes are really cute and affordable so I decided to give it a try. I'm not disappointed at all! Their shipping is very fast ( I placed the order on 30 jan, it was shipped on 11 feb and i received it today, 20feb) and the quality of the clothes is really good. I didn't have any problem with customer service either. I really recommend them and I'm sure I'll order from them again soon enough. And no, I'm not paid or anything for writing this review but i'm really pleased with this purchase.