business logo of Shein

Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
Write a Review

About the Business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

Shein has a rating of 1.8 stars from 4,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.

This company responds to reviews on average within 8 days
California
20 reviews
53 helpful votes
Follow Mwam I.
Unfollow Mwam I.
Send Message
Share Review
Report Review

I think the quality and price point of this site is a nice in-between and step up from total clearance and budget sites. It has an interesting range of styles you don't find at lower price points. However, still suffers from execution of design. What you get is about 90% what you see on the website 90% of the time. Maybe 80%. If that's good enough for you for the price, give it a try. I do like the designs.

Date of experience: June 10, 2017
Bangladesh
1 review
2 helpful votes
Follow Arkansas l.
Unfollow Arkansas l.
Send Message
Share Review
Report Review

It was my first time with them but felt like i am there old customer they care or treat customer so nicely and i brought a dress first i thought it will cross my budget by looking at the dress and its quality but when i heard the price i was like OMG how is it even possible to provide this type of quality dress on this low rate. Ya i had great positive experience and will use them again.

Date of experience: October 20, 2015
North Carolina
1 review
0 helpful votes
Follow Niya T.
Unfollow Niya T.
Send Message
Share Review
Report Review

I have been trying to get you guys to ship my order for a week now and I haven't gotten a response from anyone stating that they can cancel the item that's holding up the order and ship the order off. The reason for me selecting the express shipping was so that I can receive my items in an orderly fashion. I am frustrated at this point and am thinking about cancelling my order. I've read a number of reviews about there poor shipping and decided to still give them a chance. I am hoping to have these items by August 6th. I spent 200$ on items that I thought I would have for vacation and it's just so frustrating with no responses or shipment details. Why is my order still processing? I am asking that they cancel my item holding up the process and send everything out.

Date of experience: July 27, 2016
JUDY G. Shein Rep
over a year old

Hi dear,

Thank you for ordering from our website. We’re truly sorry for keeping you waiting.

Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but if the items you ordered are in great demand, thus it took longer for our suppliers to get it ready, we apologize for the delay.
Now, your items have been prepared well. We will ship out them within 2 business days.

Apologies again for all the trouble. Hope you will receive the order soon!

New York
1 review
4 helpful votes
Follow Carolynn A.
Unfollow Carolynn A.
Send Message
Share Review
Report Review

I ordered 2 shirts from Shein about 3 weeks ago. After placing my order I decided to check out the reviews, they weren't too great and I immediately started to worry. That changed today when I received my order. The shirts were individually packaged in a nice slide lock bag and the quality of the t-shirts was really good, they were soft and the print was not that cheap screen print feel. The blue shirt with the flowers was cut a little short, I would get the next size up next time, but the oversized white shirt was perfect, I'm an xs and I ordered xs. I will definitely order from here again.

Date of experience: July 6, 2020
Virginia
1 review
0 helpful votes
Follow Joann H.
Unfollow Joann H.
Send Message
Share Review
Report Review

I received my coat last week; at first I was surprised by the golden thread in the texture (that is not visible in the product photos) yet now I like that; can be dressed up with a cute clutch and a light dress for going out on autumn nights or can be dressed down with leggings and combat boots.

Date of experience: December 26, 2014
Arizona
1 review
3 helpful votes
Follow Christine S.
Unfollow Christine S.
Send Message
Share Review
Report Review

Ordered a dress against my better judgement. Too low cost to be true.
I received the dress 7 weeks later. Looks nothing like the photo.
Not true to size. Size medium, looks like an X-large, and hangs like a tent.
One sleeve has a button missing.
I am not even going to return it. I will never ever order from that company again.
Learned my lesson.

Date of experience: September 18, 2017
molly m. Shein Rep
over a year old

Hi Christine,

Thank you for ordering from our website, we apologize that you have had a dissatisfying experience with your order.
We would be happy to assist you in exchanging or returning any items that you feel are unfit.
We have a strict quality assurance before items are packed and shipped, if your items came with a defect or were of bad quality, or you feel as if they look different from the pictures on our website, we will make sure that we resolve the issue. Please send us a few pictures of the items that you have received, we will review and confirm a free return for you so that you may receive a refund immediately.

Waiting for your reply!

Sincerely,
SheIn Customer Service

Philippines
1 review
1 helpful vote
Follow Victoria L.
Unfollow Victoria L.
Send Message
Share Review
Report Review

I absolutely love the selection of clothes, but what really gets me is the affordability of the stuff there. It's a great site where you could put together an amazing look and look like a million dollars after. The dress and the pair of boots I ordered were amazing and good quality, plus it was delivered on time. So overall I was happy with the service!

Date of experience: January 19, 2016
North Carolina
1 review
0 helpful votes
Follow Anette L.
Unfollow Anette L.
Send Message
Share Review
Report Review

Waiting...
May 28, 2017

All though I have not received my order yet, and paid extra for expedited shipping, I've received an email confirming that my order has been shipped, but it did not provide a UPS tracking number which makes me wonder if indeed it has been shipped. I wish I would have done my research prior to purchasing my item. I just thought about it after I read an article on scammers and Shein was listed. I hope it's not true and I really hope my order is on the way and expedited.

Date of experience: May 26, 2017
JUDY G. Shein Rep
over a year old

Hi Anette,

Thank you for ordering from our website.
We checked your order, the package has been shipped out on May 26.
The tracking number is 927489098053670XXXX, you could check through the link http://www.fedex.com/us/.
Now the package is on the way from our warehouse to Fedex US center, after it arrives, the shipping company will update the tracking information and provide the scheduled delivery date, please kindly wait a few days.

If you need any help, do not hesitate to contact us.

New York
2 reviews
1 helpful vote
Follow a s.
Unfollow a s.
Send Message
Share Review
Report Review

Not well
August 17, 2016

I placed an order for two pairs of shoes on August 4th and waited days for my order to be shipped before finally deciding to contact them. Days had passed and my orders still stated "processing". When contacted, customer service assured me that my items had been shipped and were on there way. Five days later i received an email stating that my item is out of stock. This is ridiculous as there were more than one of this item available when ordered and customer service had assured me that my items were shipped, on top of that I waited days for processing. Not a good experience.

Date of experience: August 17, 2016
JUDY G. Shein Rep
over a year old

Hi dear,

Thank you for ordering from our website. We are truly sorry for letting you down.

We apologize if our customer service told you that misleading information. Please provide us with the ticket number so that we can confirm with our colleagues and avoid happening such a mistake again. The item you ordered happened in great demand, so it was quickly out of stock. We are sorry that we didn’t inform you of this as soon as possible.

We have refunded to your wallet (the money of your wallet can be used for shopping on our website and can also be withdraw to your credit card). The process of withdrawing the money usually takes 15-20 business days. Hope you can kindly understand it.

Apologies again for all the trouble. You can contact us if any problem.

Florida
1 review
0 helpful votes
Follow Ace S.
Unfollow Ace S.
Send Message
Share Review
Report Review

Terrible
August 8, 2020

I ordered a package two months ago and it never arrived. I tried contacting Shein about the issue numerous times but they never reached back to me. Each time I tried speaking to the "live" customer service which is just a robot with automated responses, they told me that packages were delayed by 13-17 days and did not acknowledge the fact that I have been waiting over 60 days to receive my package. I spent more than 60 dollars on an order and have yet to receive a refund! A terrible, terrible experience and I do not recommend to anyone.

Date of experience: August 8, 2020
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Minnesota
2 reviews
1 helpful vote
Follow Rosa P.
Unfollow Rosa P.
Send Message
Share Review
Report Review

DHL
December 18, 2023

This company would be so much better if it had a better company to ship its products. It's so ridiculous that I ordered my things early and yet they still didn't arrive in time for my trip. What a waste of freaking money. This company is trash because of DHL shipping.

Date of experience: December 18, 2023
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Jamaica
1 review
0 helpful votes
Follow Shakema W.
Unfollow Shakema W.
Send Message
Share Review
Report Review

Thanks to Shein
October 7, 2023

I just want to express my gratitude to Shein for the amazing services they provide!
Everything fits just right!
Look how stunning I look!
It's my first time shopping and I'm loving it!
Shein I will shop with u always!

Date of experience: May 13, 2023
Tennessee
2 reviews
0 helpful votes
Follow misty b.
Unfollow misty b.
Send Message
Share Review
Report Review

The stuff is cheap, that's a fact and you get what you pay for. The jewelry breaks very easily. The silverware is a bit sharp, the cheap clothing isn't always hemmed or finished to high standards. I have gotten some things that look amazing on me and that you can't find anywhere else. They have some very unusual clothing that I often get compliments on. They take about three weeks to arrive, which isn't too bad. Unlike other sites like this, as long as you go by the measurements that they list, the clothes fit. Also read the reviews, they help a lot. They have a live chat and sometimes you can get a real person, however that person is sometimes rude. They do send out replacements for missing things and accept returns. ( I never bother with returns as it's so cheap and so far) It's a legitimate site, and it's safe to use.

Date of experience: December 28, 2022
Connecticut
1 review
0 helpful votes
Follow Julie C.
Unfollow Julie C.
Send Message
Share Review
Report Review

Terrible!
February 17, 2021

I ordered from this website earlier this week. I used express shipping to ensure that I would receive this order in time for the start of my vacation this Friday. It has been several days now and every time I check my order it still says processing! Even the shipping date has been moving back to later dates. I am very disappointed because I love the clothes and cheaper prices but the shipping is taking much longer than expected.

Date of experience: July 19, 2016
California
2 reviews
1 helpful vote
Follow kate w.
Unfollow kate w.
Send Message
Share Review
Report Review

Hi I just received a jacket from this store and i found it awesome. Its really meant for me. I can't believe that I have got so stylish jacket online. The price is very less as compared to others. I will recommend it to everyone.

Date of experience: September 30, 2014
Canada
1 review
0 helpful votes
Follow diane f.
Unfollow diane f.
Send Message
Share Review
Report Review

WOW!
October 7, 2023

I order 6 top about a week ago, I wasn't sure what to expect considering the low cost of these items, I had them delivered, and to my surprise they were all gorgeous, they all fit perfectly and the quality was beautiful. This will be my new go to for clothing!

Date of experience: April 17, 2023
GB
1 review
4 helpful votes
Follow Romee R.
Unfollow Romee R.
Send Message
Share Review
Report Review

Ordered and sent over half the stuff back but apparently nearly three weeks later they claim they never received the return and I need to send a proof. Having read loads of those return issues with Shein I believe I will never get my money back and they are just a scam! Horrible to steal from people and not caring at all. I order all the time online and return from others retailers but never had a return issue or they haven't received it especially retailers who are sitting abroad like Cos. They always received returns. Interesting that only Shein seem not to get the returns. Stay away from them!

Date of experience: July 30, 2017
molly m. Shein Rep
over a year old

Hi Romee,

Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, our system shows we have not received your package yet.
Could you please send us the photo of return receipt? So that we could track your package and refund you in time.

Waiting for your reply!

New York
1 review
0 helpful votes
Follow larissa a.
Unfollow larissa a.
Send Message
Share Review
Report Review

Poor shipping
January 15, 2023

My package said it was delivered but came home and the package was no where to be found. We are at a rv park and it wasnt at the door like it said or at the office im pissed off because i have never had an issue like this before.‍

Date of experience: January 15, 2023
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

New Jersey
1 review
0 helpful votes
Follow andrew f.
Unfollow andrew f.
Send Message
Share Review
Report Review

Very sketchy
December 10, 2023

This place is very sketchy and the website glitches allot. When you have several items in cart it seems the disappear from time to time. I do not feel comfortable buying anything from the payment process they have I feel as if the site could easy get hacked.

Date of experience: December 10, 2023
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Bangladesh
1 review
0 helpful votes
Follow Katrina W.
Unfollow Katrina W.
Send Message
Share Review
Report Review

Necessary Clothing is the second place I went shopping for my niece. They really have some unbelievable deals and my niece liked the styles I picked out. My only skepticism is the quality of the fabric. I think it may be a bit like Zara in the sense that you can find lovely looking trendy tops but they only last for one season before they fall apart. But I guess that is the price you pay for a deal. Really great.

Date of experience: December 17, 2014