So disappointed as these were going to be worn for a vacation, and to my daughter's college graduation. Ugh

My purchase at SHEIN was just conformed in my credit card, it is not in SHEIN orders, the, I cannot file a complain related to any order, or look for a refund to any order or to leave a feedback for the product, there is not a order for these shoes in SHEIN, but it shows in my credit card with a fake SHEIN phone number. I need to return this. Cannot find a help. BE AWARE

I ordered pants that are not true to size...the quality and material is very very cheap...none of the shoes fit...they are all too small...not true to size...can't get an answer from customer service about sending them back and its been over a week..

This company is all around horrible. There is no customer service to speak to or chat with. You have to pay more than the amount for the product to return it. They send you ripped and broken items. They offer no assistance when you have questions. This company needs to be shut down.

This store is a COMPLETE joke! They don't honor their price adjustment policy! I purchased MANY items and within a couple of days, the price was reduced significantly! I get a pop-up that the price isn't lower than when purchased? REALLY?! I brought this to customer service's attention who asked me to send them screenshots of my order and the current prices, which I did and it took me almost 15 minutes to do so! What do they tell me? I didn't meet the criteria? WTH?! The bottom line is that these scammers don't honor their policies...PERIOD!

So I'm a regular shein customer this time, they have been rubbish. I received rude customer service. So I was meant to receive my order on April 4th ( that was the last estimate day for shipment) didn't receive it then so immediately contacted SHEIN via the support section. They apologised. I told them if I do not receive it by this certain day it's no use to me as I'll be travelling and I won't be in to except it. Only my mother in law will be in and once she accepts it I will be doing a full return, including the final sales! As it's no longer needed and it's way out of the time frame, SHEIN was telling me I can't return the final sales. I said yes I will! Your delivery is way out of the time frame and balloons I need needed which for my husband birthday which has gone! So I will be returning EVERYTHING! They kept on going back and forth with me, even closing my ticket!rude! When it wasn't resolved! So i opened another one they passed me to the senior customer service stephen! He wasn't helpful and very cheeky! He said he doesn't understand English. So why employ staff to respond to English speaking customers if you do not understand English. Which is a lie anyway because he was typing very good English! Anyway he now said I should pay for a return because I'm returning the items for personal reasons! How the hell am I returning items for personal reasons. When my delivery was delivered out of the time frame! He tried to be cheeky with me and said I should keep the items if I do not want to pay for delivery. I'm definitely taking shein to small claims court because since the 4th of April I've been on this matter and it's been stressful and I've received rude customer service, most importantly from Stephen. Till this day I'm yet to receive a return QR code. One thing about me is I will definitely do not play when it comes to me spending money and receiving good customer service! This one I didn't, I will never buy from shein again! They have now closed my ticket twice! This is getting frustrating!

After purchasing one item to see the validity of the company, I was satisfied and therefore went full speed ahead and ordered several items. In the beginning, you get text emails encouraging returns that are free before 30 some days but try to return there is absolutely no communication even when you contactcustomer service. Then you see all the restrictions, the return items does not process what a mess pay more stay in America.

Once they take your money, they don't care if you received the order or not! I ordered for Eid and as per their website I should've received it before Eid, now Eid is over and I didn't receive my order yet! When I called SHEIN customer care to complain they asked me to keep calling the delivery company until they deliver my order! As if it's my responsibility! I'm never buying from them ever again!

Purchased blouse that had cuff button with no hole. Support just does shipping issues and every phone number is not valid.

They offered Free returns on first order, but if you have several items in order you are returning you have to pay $7.99 EACH! What a total scam!

For my orders worth over $500, when I shipped back for refund, I included everything in the order and you included in the same return label according
To the customer rep "T3-Chesca-PH"'s instructions. They marked some "arrived at warehosue"
And some "not arrived in warehouse" when I included everything in the same package and
Canada post says its the same weight as per their receipt? This is like 5th time shein has
Blatantly lied about not receiving some items in the same package. I need proof you didn't
Receive them since I'm sending proof

I always been a loyal customer to Shein, my poor mother bought me a gift card for the holidays. I purchased some clothing and used my Gift card, I returned the merchandise for different reasons. Was waiting to be credited to my wallet for the return, Shein claim they don't credit money from gift card" What a way of steeling money from customers. I was so surprise. Do not get anyone gift card if you don't want to loose your money. I will not buy anything else from them.

BEWARE of giving this website any credit card information! Although I "never made a purchase", they have attempted to charge my CC four different amounts causing my CC company to shut down that card. They will NOT reply to any questions or offer any resolutions to problems that they cause.

Well, let me start by saying that I initially ordered a few pieces and was pleasantly surprised that they actually looked like the photos online. Then came the 2nd order. Not only did some of the items not look like the pictures online, but when I sent them back for a refund, I only got a few dollars! I did not get the 80 some dollars which I spent on the order. You can't reach anyone for help online nor on the phone. This is a buyer beware site for sure! As long as you are happy with the merch you are ok, but if you need a refund you will be left out in the cold!

Never have I bought such poor quality items, and had ZERO CUSTOMER SERVICE! Insult to injury, they expect me to pay shipping to return all unfit for purpose items (Only 1st item returned is free return shipping), how dare they take my money & THEN charge people a fortune (amount at THEIR DISCRETION) to return defective, worthless product. Words cannot describe the low level of quality at Shein, and if you want to spend your hard-earned money just to be disappointed, you will have found your nirvana for that! Read all the reviews from all over the world (BUT NOT ON THEIR SITE, THEY REFUSE TO PUBLISH HONEST, PROOF OF PURCHASE REVIEWS WITH PHOTOGRAPHS) and laugh at us fools whose money they've taken and make it impossible to return due to broken AI system.

They should only be allowed to operate in the same country and region as where the goods are manufactured because we expect far superior quality than their NOT FIT FOR PURPOSE items! My wigs are going in the bin, they are NOTHING like the photos and the quality isn't even fit for a single costume party, let alone daily wear for those with medical issues.

Self-respecting Governments should protect their citizens by stepping up and banning Shein, not least because they provide ZERO PERSON TO PERSON CUSTOMER SERVICE, just a malfunctioning bot that keeps shutting down or saying, "I'll try harder". NOTE: SHEIN REFUSE TO PUBLISH ANY NEGATIVE REVIEWS ON THEIR SITE, ESPECIALLY WITH PHOTOS PROVING QUALITY ISSUES.

I received an email from SHEIN that my package was delivered March 24,2024. I emailed them and went to their website to let them know that I have not received any package nor sign anything. I have been trying to reach out to customer service but no one can contact to except the bot service that is useless. It's a really horrible and frustrating experience to reach out for someone to help me to find out where my package is!

I have been a loyal customer for years, and they suddenly started scamming me. They don't allow live chat anymore, and there is no way to get refund. I tried ticket repeatedly and just get the same bot messages that refuse to help or else they just close the ticket with no help. I am going to have to do chargeback and never shop here again. They will also be reported to the FTC. Very disappointing that customer service is suddenly non-existent after I was sent an entire order of wrong sizes.

I have bought from shien a few times. I understand it takes longer to relieve because it's a cheap site. But my last order I placed was over 200.00 I waited 19 days. Still no order so I reached out to customer service. She proceeds to tell me yes there's something wrong with your order. It's been sitting in Chicago for over 2 weeks. So I just had her refund me. Didn't even get my stuff and I was only refunded 96.00 I'm so annoyed and will never ever shop here again. Don't waste your time.

Very rude and unresponsive I have spent hundreds of dollars with them and they were unwilling to fix a $2 issue I had with a non receipt of an item.