They don't accept my dollar 130 value of items and they said they were on promotion! I DID NOT EVEN SEE THE SIGN THAT THEY WERE ON PROMOTION AND ARE NOR RETURNABLE!
I though that SHEIN is a big company but I am SO disappointed!

First time ordering. Everything was too big. Returned as instructed. Only refunded for one of 6 items. Theres no way to get to anyone about this. Its not worth it. 0 stars. I would not bother ever again. Absurd.

Utterly frustrating to deal with. Worst customer service and uneducated "fraud team". My order was shortly flagged by security for fraud check. They demanded screenshot of the transaction showing on my bank account. Sent. Rejected. Sent it again. Rejected again. Logged into my banking website to send screenshot from statement. Rejected. Sent screenshot from mobile app. Rejected. These foolish people don't even know what they are looking for and asking for. Eventually after 4 or t attempts. They said I failed the checks and cancelled my order. The refund was processed and I received less money back into my account than what I paid them. They are unhelpful and utterly useless. Heartless. I will never try shop here again.

My account has suddenly been suspended so I can no longer post reviews of received products. I'm completely confused. I haven't posted anything offensive or violated any policies. No one from the company will give me a straight answer on why this has happened! Btw,previously my reviews have been positive!

Purchased BUFZA*******524YG from Shein on 11 November 2023 order number BUFZA*******524YG. On the 5 December 2023, The courier guy called me and advised that he is outside my premises, I did tell him that I will call my helper and call him back, when I called him back, the courier guy advised that he had sorted out my parcel. I was under the impression that it handed to my helper and my helper had signed for my parcel, which was not the case. Upon arriving at the premises an hour after receiving the call from the courier guy. I had found that the parcel was thrown into the yard. The parcel that was thrown into the premises was badly damaged by dogs. The courier did not hand over the items to anyone, I am disgusted.

I have attached picture of how badly damaged some of the stuff I got, and due to the rain and also dogs pooh, I had to wash some of the garments and take out pics because it was badly messed. Some of the items was also not found.
According to the Consumer Rights Act, I am entitled to products of satisfactory quality and no one at my premises received the item. Since the delivered goods are not, you are in breach of contract. I am writing to request a replacement of all my items.

I have also sent the pictures this morning via WhatsApp and up until now, no one viewed the pics.
Kindly process my request by 15 December 2023, If you wish to discuss this matter further, you can contact me on *******456.
I look forward to hearing from you.

Scammers, liers, cheats and thieves. I used to swear by shein. Loved them. Decent clothes for good prices. Yes some are super cheap but I always thought what the harm I could return them. Well the harm is the lie about receiving all of your return and will only claim to receive part of it even though it all has the same tracking number. They claim they didn't receive back the most expensive item that it was still in transit but it literally had the same tracking number as the items they admitted to receiving and processed the return for, all of course for the cheap items but the one expensive item I had they still keep trying to say is still in transit even though they again they already admitted to receiving and processing the rest of the return in the same package. They also in one message would tell me they would process the return then in the very next say no we won't it hasn't been received, even after I could prove they received it. So if you do buy from them be willing to not bother with returns and just loosing money if clothes don't fit...

Refund Solicitation. THE BIGGEST RED FLAG OF FRAUD! A poorly written warning using false information and intimidation with a government agency logo! This fraud will be exposed on television. https://youtu.be/eqxJ8KuzjQo

I order from SHEIN a lot and I use to receive my items within no longer than 7 days. Now it's taking atleast a month or longer! I understand that SHEIN may have an extremely high order demand per other customers but that is all the more reason a better plan for shipping needs to be created and strongly enforced!

I ordered from Shein before they had a "US Site." At that time there were no "free returns" They said that, but you had to pay shipping to China to return anything which wasn't worth it, and way too much trouble. They gave "partial credits for a small fraction of what I spent. It made no sense. I ended up throwing almost everything away that I ordered from them. The fabrics were really strange and not at all what was represented. The cotton blend was scratchy and the colors were off. The salmon color was brown. The polyester was really thin and very wrinkly right out of the drier. So wrinkly! Mostly my experience with the customer service people in China was that they were strange and dishonest and did not care. Mostly NOTHING FIT. Nothing fit as represented. The fabric on dresses I ordered was thick and stiff and strange. It was very Chinese, like people trying to make a buck selling cheap stuff in America. This is a site that when I researched it has very questionable practices with workers etc. It was just an over all terrible experience in almost every way. I did keep a few things that were okay. But I would say...AVOID THIS COMPANY...They were not very straight with me.

So disappointed as these were going to be worn for a vacation, and to my daughter's college graduation. Ugh

My purchase at SHEIN was just conformed in my credit card, it is not in SHEIN orders, the, I cannot file a complain related to any order, or look for a refund to any order or to leave a feedback for the product, there is not a order for these shoes in SHEIN, but it shows in my credit card with a fake SHEIN phone number. I need to return this. Cannot find a help. BE AWARE

I ordered pants that are not true to size...the quality and material is very very cheap...none of the shoes fit...they are all too small...not true to size...can't get an answer from customer service about sending them back and its been over a week..

This company is all around horrible. There is no customer service to speak to or chat with. You have to pay more than the amount for the product to return it. They send you ripped and broken items. They offer no assistance when you have questions. This company needs to be shut down.

This store is a COMPLETE joke! They don't honor their price adjustment policy! I purchased MANY items and within a couple of days, the price was reduced significantly! I get a pop-up that the price isn't lower than when purchased? REALLY?! I brought this to customer service's attention who asked me to send them screenshots of my order and the current prices, which I did and it took me almost 15 minutes to do so! What do they tell me? I didn't meet the criteria? WTH?! The bottom line is that these scammers don't honor their policies...PERIOD!

So I'm a regular shein customer this time, they have been rubbish. I received rude customer service. So I was meant to receive my order on April 4th ( that was the last estimate day for shipment) didn't receive it then so immediately contacted SHEIN via the support section. They apologised. I told them if I do not receive it by this certain day it's no use to me as I'll be travelling and I won't be in to except it. Only my mother in law will be in and once she accepts it I will be doing a full return, including the final sales! As it's no longer needed and it's way out of the time frame, SHEIN was telling me I can't return the final sales. I said yes I will! Your delivery is way out of the time frame and balloons I need needed which for my husband birthday which has gone! So I will be returning EVERYTHING! They kept on going back and forth with me, even closing my ticket!rude! When it wasn't resolved! So i opened another one they passed me to the senior customer service stephen! He wasn't helpful and very cheeky! He said he doesn't understand English. So why employ staff to respond to English speaking customers if you do not understand English. Which is a lie anyway because he was typing very good English! Anyway he now said I should pay for a return because I'm returning the items for personal reasons! How the hell am I returning items for personal reasons. When my delivery was delivered out of the time frame! He tried to be cheeky with me and said I should keep the items if I do not want to pay for delivery. I'm definitely taking shein to small claims court because since the 4th of April I've been on this matter and it's been stressful and I've received rude customer service, most importantly from Stephen. Till this day I'm yet to receive a return QR code. One thing about me is I will definitely do not play when it comes to me spending money and receiving good customer service! This one I didn't, I will never buy from shein again! They have now closed my ticket twice! This is getting frustrating!

After purchasing one item to see the validity of the company, I was satisfied and therefore went full speed ahead and ordered several items. In the beginning, you get text emails encouraging returns that are free before 30 some days but try to return there is absolutely no communication even when you contactcustomer service. Then you see all the restrictions, the return items does not process what a mess pay more stay in America.

Once they take your money, they don't care if you received the order or not! I ordered for Eid and as per their website I should've received it before Eid, now Eid is over and I didn't receive my order yet! When I called SHEIN customer care to complain they asked me to keep calling the delivery company until they deliver my order! As if it's my responsibility! I'm never buying from them ever again!

Purchased blouse that had cuff button with no hole. Support just does shipping issues and every phone number is not valid.