I ordered a pebble ice maker in silver and received a regular one in black. I contacted customer service and told them this and that they would need to pay for shipping as this was their fault, not mine. They said I would get my money back. I took the item to UPs and shipped it back on 8/29/24 to the address they indicated. It was delivered back to them and signed for on 8/31/24. I have inquired about both of my refunds and they are stating it hasn't been received and to check with the courier. I have proof and have given them the tracking number. What they are doing and allowing is not right! They are allowing a store to sell an item they are advertising under false pretenses. Other customers have bought this same item and the same thing happened to them. I think attorneys need to get involved at this point.

HORRIBLE customer service and liars. I ordered something and changed my mind within am hour or two. According to their website, orders can be canceled if they have not shipped. I had just placed the order and nothing had happened with it yet but they told me that they could not cancel the order. They told me several times and the responses seemed to be automatic replies that haven't even really read my message. I will never order from SHEIN again and I will be happy to share my experience with othersto save other people from experiencing the grief that I'm going through now.

When you do things for payment, they increase the prices more than what is in the basket. I'm so disappointed with you guys. Before you are correct and give us discount points etc but now 👎👎👎

Very frivolous. I returned a package to them and they did not give me my money back. Shame! I will never order from them again!

I have been a customer for years. Never had a problem with packages until recently. My biggest order. Over $100 worth of stuff. They decided to use a new carrier for my stuff and not the usual USPS. Some bs called SPEED X. They posted bogus updates on my package saying undeliverable, then delivered but guess what I got no package. Long story short Shein decided to favor this carrier and are not giving me a refund or credit for stuff I never received. My stuff basically stolen. Doesn't matter if your a customer for over 5 years. I never had issues and the minute I raise one they shut me down quickly. I'm shocked to be treated this way. Worst part u cant talk to anyone, you have to send stupid messages and wait for a response. I even contacted the SPEED X, they have yet to contact me, dead silence...makes me wonder, is there a scam going on under the table and stealing money from customers knowingly...never would I have thought Shein would treat a customer this way. But guess what, never again, I will not spend another dollar. Whoever has my things, I hope karma hits you very very hard.

BE CAREFUL PURCHASING FROM THE SHEIN COMPANY!
I ordered an item for £135.95 and returned it straight away. I received a letter from them saying that they would return the money within 24 hours, I waited 10 days, but they did not return the money. I filed a case, then the messages started saying that I have closed the case, then the money will be sent. I didn't get the money. This is a lesson for the rest of my life and I wish Shein's company no more customers because they have no respect for them or themselves. This company has been deleted for life.

SHEIN IS A SCAM! DO NOT TRUST!
They sell products, take your money, but then they don't send the products to you. I was a loyal Shein user, placing orders every week and spending a lot of money there. You would think that after I reported a missing product they would apologize and provide compensation. WRONG. They dismissed my claim, telling me that I was lying and that the product was, in fact, sent to me. I'm here to tell you that it was NOT sent to me, and I have a feeling that they oversell their products and when they run out, they simply don't send it to you and then claim that they did. IT IS A SCAM, DO NOT ORDER FROM SHEIN.

Guys stay away from SHEIN company. Big Fraud.
I bought few items and size was not ok so when I returned within time frame they lied and did not refund my money, also took items. Customer service is pathetic. I wish they close the business in canada atleast.

After 4 years of buying off of SHEIN I've decided to fully Cut ties with the. Their products used to be very affordable and you can get a lot for a reasonable amount of money but now everything is just so much more expensive and their coupons do not work plus the shipping is very high considering all their stuff is made cheaply and poorly, and China. Their stuff has never been good quality, but over the years it's gone downhill and now it's just pure garbage, especially with all the harmful chemicals that are past the illegal right to put into products and all their stuff. It's very devastating and they've lost a really good customer I spent a lot of money in the past unfortunately Them and now I will no longer support them or give them money. I also got into their games which is supposed to help you win and earn some free gifts but they never give you the free gifts and they make you play over and over again, you get very close to receiving the gift and they don't even give it to you so frustrating you guys are shameful shameful fraud! Plus, I've become more of an elegant lady and elegant ladies do not buy from Sheen Fashion Nova and absolutely not from Temu. We buy from high end independent sellers that are based in New York Paris Italy and the UK. Not from companys like yours who have all the products manufactured, real dirt, cheap and places like China Who pay people over there pennies and sweatshops in child labour places and then charge a normal amount over here in the western countries with horrible toxic cheaply made products.

They sent half of my items. Have not refunded the money. No phone number to contact. Do NOT trust this company! There's no way of getting your money back. This place is a scam. The clothes that arrived look very cheap and thin.

Never again will I order Shein crap... I ordered 3 tops in May.received them but all 3 were bigger than I thought so I returned them hoping for Shein to send me a smaller size... nothing since May and no refund of $50. Just glad it was a small $$ amount cos crapy customer service is useless and they pretend to do something but won't. Stealing $50 is pathetic. It's August and still nothing from May... unbelievable

SHEIN and its employees do not have any kind of respect towards their customers. They don't have any problem by taking your money but if their service is deficient and you are required to contact customer service, that's when all hell breaks loose. If you must contact cs, you will encounter with employees that don't understand you, employees that are careless on regards of your necessities and overall people more interested in making you feel inappropriate instead of helping you out. They offer benefits for achieving a vip status for spending your money in this website, but when you need to use those benefits they will give you the run around. My problem is with a large order I had placed. Because they keep items all around the world in different warehouses, don't feel shy to think that they mind splitting your order. And they don't care if by doing this they exposed you to spent more money in your purchase. They'd split my order and one single item was sent in a different package than the rest. This package had to be delivered to DORAL, Florida and during the pass weekend it was very close to that area. It was in Miami. On Monday everything changed because the package had been sent to Fresno, California. When I contacted their customer service reps no one seemed to understand my predicament. And here I am, a week later, paying additional taxes for waiting for that package to be send to my country. They are completely careless of your situation! And as for today, the package has not been delivered. I used to purchase items from this website at least once a week and my situation fell on deaf ears. If you request a supervisor they tell you right away that there ain't any available at the moment but if you use "uncivilized" language soon enough you will get someone telling you how awful of a person you are. Don't waste your money or your time in this website.

They are cheap but you will never receive your merchandise. I ordered a product on August 1st 2024 and 10 days after not receiving my package I called UNI UNI delivery. They said the warehouse was notified to ship the merchandise. I still do not have what I paid for. If you want to waste time and you money you can purchase from this vendor.

1st they make me waited for almost a week. Then yesterday one courier from Imile message me order will be delivered I call he said he is in Abu hail now again I receive call feom courier from I mile and he is in wrong location. Fyi! Courier sultan tailor is very rude he even shouted on me

Product from SHEIN is nice only that the problem is the courier. Imile service is very worst

Do not buy from SHEIN! I purchased multiple items(yukata dressing) from SHEIN and most of them were missing accessories such as fans and belts. I opened a case to let them know what were missing and uploaded requested pictures and videos. Instead of investigating into the matter, they shut the case and marked it as "resolved". This is a company which has no regards for its clients and it seriously lacks professionalism. I am not sure if I would ever receive missing items.

Be very cautious with ordering from this company. I ordered almost $600 in clothes for my daughters back to school and the logistics company FedEx that they used delivered my package to a Amazon warehouse which I should have had USPS not FedEx bananas I chose standard delivery not express. After reaching out to FedEx to try and find my package I got no where and was told they only refund the merchant and that the merchant would have to file a claim so after being directed back to SHEIN I open a ticket. SHEIN refused to help me and continuously redirected me back to FedEx ignoring my request to file a claim. I have still not gotten my money back nor my package found and it's been a week.

Lack of Flexibility for Loyal Customers
I've been a loyal Shein customer for a long time. Recently, due to a health issue, I couldn't return an item on time (exceptional circumstances). Despite explaining my situation (and requesting a chance to exchange the items size at least.) my request was denied, and the escalation was never raised. My ticket was closed and marked 'COMPLETED'. I feel ignored and will never use this shop again.

I understand return policies, but exceptional cases should be handled with empathy. Disappointed with the lack of flexibility.

I love SHEIN, but recently I've an experience where a package I ordered was not delivered. I contacted customer service and really and truly it was sort of difficult to communicate with them. However, after getting past the communication issues, they informed me that they would give me a full refund on what I ordered. I was very happy about this because I thought that I had just lost my money and my items. They informed me that I would have to wait a certain time for the refund to show up on my card. To my pleasant surprise, the 'refund' showed up on my card by the very next day, but, did you know that they refund you for each individual item as opposed to the total amount you spent? Regardless, the 'refunds' were coming in, so I was happy. The problem is that I didn't receive all the refunds on my credit card, however, SHEIN's website was showing that the refunds were processed on their end. I contacted SHEIN who informed me to contact my bank and I did but the bank said that I must contact SHEIN because they (the bank) have nothing to do with the refunds. I contacted SHEIN again and they're just telling me the same thing - "According to the refund department, the refunds in question have been processed, different banks have different processing times, blah blah blah." And here I am, almost a month later, no package, a partial refund and the customer service reps seem to be ignoring me now.

SHEIN YOU HAVE THE WORST CUSTOMER SERVICE YOU GUYS ARE TURNING INTO A FRAUD! You lost my €115 parcel and claim it was delivered. Instead of helping your customers, you act like you don't care about their hard-earned money going to waste!