I ordered Christmas gifts from shein at the starting of Nov. And my order said it'd be here the 5th of dec and here we are a few day before Christmas still nothing and they did this before also. They tell u it'll be here and then tell u that u can't return it this place is terrible.

I ordered home decorating items from Shein worth £360, but my experience has been absolutely terrible. The order arrived in a single box, which was suspiciously sealed with two different types of tape. Upon opening, I discovered that items worth around £25 were missing. I contacted Sheins customer service multiple times, but all I got was an unhelpful response claiming they "can't help me." To make matters worse, they completely stopped replying to my messages.

This level of service is unacceptable for a company handling such high-value orders. I feel ignored and cheated. I will never shop with Shane again and would strongly advise others to think twice before placing an order with them. Terrible service and zero accountability!

My packages were left in the lobby of my building then stolen! There several hundred apartments, it's free access for anyone to steal then you can't get in touch with anyone!

I am extremely disappointed with my experience on Shein service. I requested a refund for my recent purchase, but despite multiple follow-ups, my issue remains unresolved. It's been from october 14 th, and I still haven't received any communication or refund. Shein's associate courier service IMILE confirmed that they delivered the return item on the same day. And shein is not accepting that they received the courier. This courier servise also Shein's associate.
The customer service team has been unhelpful, providing vague responses and not addressing my concern properly. I provided all required documentation and followed their process, but the lack of response is frustrating and unprofessional.

I was charged $32 for buying $45 in clothes. I never had that issue when Shein started selling the products. Try to calculate the amount you are buying

If I could put 0 stars I would. Horrible customer service that does not value their customers. They sent me a damaged item and when I reached out to customer service they told me I needed to return it to them so they can make verifications and then they'll be able to refund me. Mind you the item is a 1$ cheap flower. I have never had any issues returning things that didn't fit me or I just didn't like but cmon all that for a 1$ item (that they sent to me damaged which is their fault!) thats cheap. It isn't even about the money it is about the principle you send a damaged item you fix the issue. Especially now that Canada Post is on strike they dont even take any packages and im not going to wait I dont know how long for a 1$ refund which I told them and they didn't seem to care they said the only way that I can get refund is if I send the item back. Even if I do send it back to them, then what? They'll probably throw it away so why make things more complicated.I would 100% understand if it was a pricey item and once again I never had any problems returning the items back if they didn't fit but this is ridiculous. I have ordered with them for years and the way they treat customers is disgusting and unacceptable. They don't even care about making their customers happy or finding a good solution. The customer service agent kept giving me answers that weren't even about my request and it felt like I was talking to a robot without any compassion. Anyways it is the last time I order from a cheap and disgusting company that doesn't value and treat their customers right.

I have been a loyal Shein customer for years and have never encountered issues with payments or delivery—until recently. My last experience was nothing short of a disaster.
For months, I've had trouble with their delivery partner Uni Uni. To resolve this, I specifically requested that future orders be sent via Canada Post, as customer service had previously assured me they could accommodate this request. However, for my last two orders—placed at the same time with separate order numbers—I reached out to ensure this was done, only to discover that both were sent via Uni Uni.
When I contacted customer service about this, I was met with excuses. They blamed the warehouse, even though I had sent a clear request. Then, they casually stated, "We will punish Uni Uni"—an unprofessional and completely inappropriate response.
The problems didn't stop there. When I received my orders, I wanted to return a few items. That's when I discovered a $26 shipping fee on one of the orders. I was told this could be due to a glitch, but instead of resolving the issue, I was asked to provide proof that I didn't select express shipping. Seriously? As a long-time customer, I expect better than being treated like this.
Adding insult to injury, I was told that the coupon I applied made my order ineligible for free shipping—even though the pre-discount total was $129.62, well above the threshold. I didn't notice this at the time because I was focused on requesting Canada Post for delivery. Yet, customer service implied it was my fault for not catching the error.
The final straw was their dismissive attitude and unprofessional language during our chat. I've never experienced such poor treatment from Shein before. I wasn't asking for free service; I simply wanted fairness and acknowledgment of the issue.
I'm done with Shein. Once I receive my refund for the returned items, I'll be deleting my account and app. To anyone considering shopping here: BEWARE. Their customer service has taken a nosedive, and their attitude towards loyal customers is Appalling

I never received my items speedex delivery service took my package, pretending to deliver it and shein will not reship or refund. Be careful where you shop never again.

Do not shop with shein! They delivered my package to the wrong address and wont give me a refund on it. That doesn't even make sense. They made the mistake. I've spent over 10,000$ dollars with them and I'm deleting this app now

I have been a Shein customer for many years.

Recently I made some orders and sent some stuff back.

Shein now refuses to arrange for reimbursement despite existing proof of shipment, just as they refuse to submit an investigation.

It is not even discussed, the customer service leaves something to be desired.

It doesn't work that way and I will do everything possible to get my money back and remain persistent!

If I do not receive my refund promptly, I will go to the lawyer.

How much would you like to pull your customers over the ear please?! Customer service no help! You have enough evidence and yet the employees lie and say it's not in storage?!

Please Shein shame on you!

Every time it says, as with other customers, it is not registered in stock! Why do you deal with your customers like that?! Do you really need to rip off customers?!

In addition, I would also like to point out the return policy on the website. Targeted to point 3

*We may withhold the refund until we have received the goods back or you have provided proof that you have sent back the goods, whichever occurs sooner. *

I have documented everything so that I can prove that I am entitled to the refund.

Ich habe ein Paket mit 4 Produkten zurückgeschickt und Shein hat mir das Geld teilweise zurückerstattet. Er hat mir nur 3 Produkte erstattet. Für das teuerste Produkt hat er mein Geld nicht zurückgegeben, ich bin mit Shein sehr unzufrieden. Er schickte mir eine Jacke, die drei Nummern größer war als die, die ich bestellt hatte. Sie forderten mich auf, das Produkt zurückzugeben. Ich schickte es zurück und er gab mein Geld nicht zurück. Ich bin auf einer Betrugsseite. Ich empfehle überhaupt nicht.

I ordered a pebble ice maker in silver and received a regular one in black. I contacted customer service and told them this and that they would need to pay for shipping as this was their fault, not mine. They said I would get my money back. I took the item to UPs and shipped it back on 8/29/24 to the address they indicated. It was delivered back to them and signed for on 8/31/24. I have inquired about both of my refunds and they are stating it hasn't been received and to check with the courier. I have proof and have given them the tracking number. What they are doing and allowing is not right! They are allowing a store to sell an item they are advertising under false pretenses. Other customers have bought this same item and the same thing happened to them. I think attorneys need to get involved at this point.

HORRIBLE customer service and liars. I ordered something and changed my mind within am hour or two. According to their website, orders can be canceled if they have not shipped. I had just placed the order and nothing had happened with it yet but they told me that they could not cancel the order. They told me several times and the responses seemed to be automatic replies that haven't even really read my message. I will never order from SHEIN again and I will be happy to share my experience with othersto save other people from experiencing the grief that I'm going through now.

When you do things for payment, they increase the prices more than what is in the basket. I'm so disappointed with you guys. Before you are correct and give us discount points etc but now 👎👎👎

Very frivolous. I returned a package to them and they did not give me my money back. Shame! I will never order from them again!

I have been a customer for years. Never had a problem with packages until recently. My biggest order. Over $100 worth of stuff. They decided to use a new carrier for my stuff and not the usual USPS. Some bs called SPEED X. They posted bogus updates on my package saying undeliverable, then delivered but guess what I got no package. Long story short Shein decided to favor this carrier and are not giving me a refund or credit for stuff I never received. My stuff basically stolen. Doesn't matter if your a customer for over 5 years. I never had issues and the minute I raise one they shut me down quickly. I'm shocked to be treated this way. Worst part u cant talk to anyone, you have to send stupid messages and wait for a response. I even contacted the SPEED X, they have yet to contact me, dead silence...makes me wonder, is there a scam going on under the table and stealing money from customers knowingly...never would I have thought Shein would treat a customer this way. But guess what, never again, I will not spend another dollar. Whoever has my things, I hope karma hits you very very hard.

BE CAREFUL PURCHASING FROM THE SHEIN COMPANY!
I ordered an item for £135.95 and returned it straight away. I received a letter from them saying that they would return the money within 24 hours, I waited 10 days, but they did not return the money. I filed a case, then the messages started saying that I have closed the case, then the money will be sent. I didn't get the money. This is a lesson for the rest of my life and I wish Shein's company no more customers because they have no respect for them or themselves. This company has been deleted for life.

Guys stay away from SHEIN company. Big Fraud.
I bought few items and size was not ok so when I returned within time frame they lied and did not refund my money, also took items. Customer service is pathetic. I wish they close the business in canada atleast.

After 4 years of buying off of SHEIN I've decided to fully Cut ties with the. Their products used to be very affordable and you can get a lot for a reasonable amount of money but now everything is just so much more expensive and their coupons do not work plus the shipping is very high considering all their stuff is made cheaply and poorly, and China. Their stuff has never been good quality, but over the years it's gone downhill and now it's just pure garbage, especially with all the harmful chemicals that are past the illegal right to put into products and all their stuff. It's very devastating and they've lost a really good customer I spent a lot of money in the past unfortunately Them and now I will no longer support them or give them money. I also got into their games which is supposed to help you win and earn some free gifts but they never give you the free gifts and they make you play over and over again, you get very close to receiving the gift and they don't even give it to you so frustrating you guys are shameful shameful fraud! Plus, I've become more of an elegant lady and elegant ladies do not buy from Sheen Fashion Nova and absolutely not from Temu. We buy from high end independent sellers that are based in New York Paris Italy and the UK. Not from companys like yours who have all the products manufactured, real dirt, cheap and places like China Who pay people over there pennies and sweatshops in child labour places and then charge a normal amount over here in the western countries with horrible toxic cheaply made products.