They do not have any way to reach them! I was charged for an order I did NOT place and was never send an order number so there was not way to return $300 worth of clothes I DON'T WANT! I've emailed them and opened disputes with PayPal AND sent 20 emails to Shein. They only send a generic response stating "they're sorry I had a bad experience with them." This is so crazy.

I would give 0 stars if I could because of the service I received which is so unsatisfactory. I ordered many items from Shein and contacted them because the packages stated as delivered but were never recieved. I contacted customer service and they keep giving me the same response even though I have provided the proof they were asking for. This has been ongoing for very long and I just want a refund to make it right. SHEIN has definitely lost me as a customer/consumer but I have images of proof of the chat as well where i am being told the same thing and it's frustrating me a lot! As well as that the times of the delivery I also have which make no sense to me at all! I just want my refund because I don't want to pay for something I never received this was before Christmas as well so I am frustrated that my items never even came. And customer service is not cooperating at all.

My packages were left in the lobby of my building then stolen! There several hundred apartments, it's free access for anyone to steal then you can't get in touch with anyone!

BE CAREFUL PURCHASING FROM THE SHEIN COMPANY!
I ordered an item for £135.95 and returned it straight away. I received a letter from them saying that they would return the money within 24 hours, I waited 10 days, but they did not return the money. I filed a case, then the messages started saying that I have closed the case, then the money will be sent. I didn't get the money. This is a lesson for the rest of my life and I wish Shein's company no more customers because they have no respect for them or themselves. This company has been deleted for life.

Very frivolous. I returned a package to them and they did not give me my money back. Shame! I will never order from them again!

I absolutely love SHEIN! It is one of my favorite places to shop on a budget and find really cute pieces for every season. However, due to their low prices, sometimes the quality of the items aren't the best and the sizing can be off at times so it's super important to check your measurements before placing an order. I've found that at times the clothes fit awkwardly due to their cheap material. Another issue, is that some pieces are see- through and you have to be extremely cautious of what you wear underneath. Most of the time, I am in love with my purchases and they exceed my expectations, especially for their great prices! I did a youtube video on some clothes that I purchased for the summer season and I was super happy with my purchase.

I love shopping at Shein, I have only ever had to return one item to them before due to it being a bit small. I have ordered numerous items from them including shoes, clothes, fashion jewelry and hair accessories and I have never had any issues with the website. Delivery's and refunds have always been processed quickly as well considering they are not based in England and come from quite a distance away.

Their clothes are such good quality for the price also and always fit amazingly. I have spent hundreds on Shein now and refuse to shop anywhere else. I love their app also, it shows previous buyers reviews under each item which helps you make a better decision on it before buying. You can earn points to take money off orders too by checking in each day, buying stuff and reviewing products you buy. I like that they do coupons and discounts every so often too.

Love love love Shein!

Shein is a great way to shop for low use items... t-shirts etc... but buyer beware when you want something a little more stylish. Example: I bought a fedora hat for $10. Please see photos! After trying to fix it realized it was also made wrong on top of shipped wrong... shop cautiously

When you do things for payment, they increase the prices more than what is in the basket. I'm so disappointed with you guys. Before you are correct and give us discount points etc but now 👎👎👎

Guys stay away from SHEIN company. Big Fraud.
I bought few items and size was not ok so when I returned within time frame they lied and did not refund my money, also took items. Customer service is pathetic. I wish they close the business in canada atleast.

SHEIN IS A SCAM! DO NOT TRUST!
They sell products, take your money, but then they don't send the products to you. I was a loyal Shein user, placing orders every week and spending a lot of money there. You would think that after I reported a missing product they would apologize and provide compensation. WRONG. They dismissed my claim, telling me that I was lying and that the product was, in fact, sent to me. I'm here to tell you that it was NOT sent to me, and I have a feeling that they oversell their products and when they run out, they simply don't send it to you and then claim that they did. IT IS A SCAM, DO NOT ORDER FROM SHEIN.

Terrible customer service. If you don't find a robot answer, the message box won't allow you to describe the problem sufficiently. The answer you may get is meaningless. Customer service is unable to solve a problem; e.g. if SHEIN has doubled your order and you refuse to accept the duplicate order. Terribly time consuming - never again!
Order no GSHNFP07MOOMGRJ

I was charged $32 for buying $45 in clothes. I never had that issue when Shein started selling the products. Try to calculate the amount you are buying

They sent half of my items. Have not refunded the money. No phone number to contact. Do NOT trust this company! There's no way of getting your money back. This place is a scam. The clothes that arrived look very cheap and thin.

I heard 2 customer representatives talking in jollibee. One was bragging about how she handled customers, letting them wait and wait. She also ends the chat when it's taking too long. Kasi kailangan nya makaquota. One of them blaming SHEIN for their poor quality. "Nakakainis ang daming returns. Puro damage" The other replied "Ang pangit pa ng tela at ng tahi kaya ang daming reklamo"

SHEIN customer agents should keep every conversations confidential. They are so MARITES. A breach of confidentiality. Agents can't share conversations to anyone. More so naming someone. Remember, coffee shops, restaurants, convenience stores are not confession booths. BTW, I can't remember the exact date this customer agent named & defamed a customer. It was between December 9-14

They are cheap but you will never receive your merchandise. I ordered a product on August 1st 2024 and 10 days after not receiving my package I called UNI UNI delivery. They said the warehouse was notified to ship the merchandise. I still do not have what I paid for. If you want to waste time and you money you can purchase from this vendor.

I never received my items speedex delivery service took my package, pretending to deliver it and shein will not reship or refund. Be careful where you shop never again.

Never again will I order Shein crap... I ordered 3 tops in May.received them but all 3 were bigger than I thought so I returned them hoping for Shein to send me a smaller size... nothing since May and no refund of $50. Just glad it was a small $$ amount cos crapy customer service is useless and they pretend to do something but won't. Stealing $50 is pathetic. It's August and still nothing from May... unbelievable

Ich habe ein Paket mit 4 Produkten zurückgeschickt und Shein hat mir das Geld teilweise zurückerstattet. Er hat mir nur 3 Produkte erstattet. Für das teuerste Produkt hat er mein Geld nicht zurückgegeben, ich bin mit Shein sehr unzufrieden. Er schickte mir eine Jacke, die drei Nummern größer war als die, die ich bestellt hatte. Sie forderten mich auf, das Produkt zurückzugeben. Ich schickte es zurück und er gab mein Geld nicht zurück. Ich bin auf einer Betrugsseite. Ich empfehle überhaupt nicht.

I ordered home decorating items from Shein worth £360, but my experience has been absolutely terrible. The order arrived in a single box, which was suspiciously sealed with two different types of tape. Upon opening, I discovered that items worth around £25 were missing. I contacted Sheins customer service multiple times, but all I got was an unhelpful response claiming they "can't help me." To make matters worse, they completely stopped replying to my messages.

This level of service is unacceptable for a company handling such high-value orders. I feel ignored and cheated. I will never shop with Shane again and would strongly advise others to think twice before placing an order with them. Terrible service and zero accountability!