Package was stolen while I was at work. Numerous occasions I have emailed them expressing my frustration about this and asking for replacement or refund and won't do either. They are crooks stole my money like the theft that stole the package. I have closed my account and will never shop with them again. Also placed an order on Sezzle for them n they took my money n no record of order so what am I paying for. This company should be shut down

If I could give zero stars, I would. My experience with Shein been an absolute nightmare, and I urge everyone to stay far away from this unreliable company! They Took My Money & Refused to Help
I placed an order worth £200, expecting a smooth and professional service. Not only did they fail to deliver half my items, but they also refused to take responsibility for their mistake! The tracking claimed my package was delivered, yet I never received it. When I reached out for help, I was met with robotic, unhelpful responses that blamed me instead of solving the issue. Scam-Level Service – They Will Not Support You!
Rather than assisting me, customer service kept demanding proof that was impossible to provide. Instead of investigating properly, they threw the burden back onto me, acting as though losing a package was somehow my fault! No compensation, no effort to replace my items—just endless scripted replies that lead nowhere. If you ever have an issue, don't expect them to care! I PAID EXTRA for Fast Delivery – What a Joke!
To make matters worse, I paid extra for quicker shipping, thinking I'd receive my items before my holiday. Instead, the delivery was delayed and completely pointless, meaning I wasted money on a useless service. Why offer express shipping if you can't guarantee reliability?! Save Yourself the Headache – Buy Elsewhere!
This was my first order, and it will certainly be my last. I've never experienced such disrespectful customer service and complete incompetence from an online retailer. If you want reliability, accountability, and professionalism, shop somewhere else—because this company won't help you when things go wrong!

Goods more expensive at checkout. Very confusing vouchers and discounts designed to confuse and deceive. Clothing is all polyester! A hideous synthetic fabric like wearing plastic. Sizes all differ. Look good on models. In reality, not great.

I ordered an item 3 times now and each time it asked for payment verification by uploading a screenshot of bank transactions. I uploaded the transaction multiple times and every single time it failed, I lost my coupons, and I am skeptical of whether the company has the authentic brand that they claimed they were selling. Customer service is non-existent and if you have issues, they will drop you like a hat. I recommend making tangible purchases from other ecommerce websites if you want to ensure a quality experience and authentic items with quality. Edit: Re-ordered, stuck in a loop, and issue not resolved even after the company comment below. I have tried the customer service multiple times now and the customer service has not been helpful AT ALL. The boilerplate response from the company below is more about damage control than actually a helpful solution. Seriously, Shein, get your act together and actually be helpful.

Buying from Shein is a gamble, so do not pay Shein anything you are not prepared to lose! In my case, Shein kept BOTH the product I had returned, AND the money I had paid for it. After I placed the original order, Shein advised by email that delivery would be delayed. Therefore I obtained a replacement from another source, and I immediately tried to cancel the order with Shein. They advised it was too late to cancel the order becaused the order had already been "processed." Not shipped, mind you, but "processed." It was shipped four days later. Unfortunately, the carrier misrouted the package and during its approximately twelve extra stops it sustained substantial damage to its packaging. The item was finally delivered when I was not at home. I took photos of the damaged packaging, however I found no damage to the product. I repaired the packaging and obtained return authorization. Approximately one week after the proof of delivery showed the return had been delivered, I contacted Shein because I had not received credit for the return. I was advised the return had "failed" the return inspection. Photos were provided which included red arrows pointing to faint scratches on the product that otherwise might not be noticed. It should be noted the product is a stand used as a tool to repair bicycles, and cosmetic beauty is not an important characteristic of the product. I replied including photos of the damaged outer packaging, and advised that returned product and skimpy interior packaging was identical to what I had received. The reply from Shein gushed with apologies and best wishes, but declined to issue credit. So Shein now has both the product and my money.

Absolutely awful company. Very poor quality products, items delivered with missing items, and appalling customer service. Do not buy anything from Shein.

It was the worst shopping experience!
I have ordered flare pants in the correct size and a couple of size larger, just in case they run small.
Both sizes are practically the same length... EXTREMELY SHORT!
I haven't ordered in size Petite either.
AND IN ADDITION THERE IS NO CUSTOMER SERVICE TO SOLVE AN ISSUE.
WASTED MY MONEY!

8 had a few dresses and over shirts I was ordering the dressed were 4.00 n something. The over shirts were 1.00 n something each I was buying 3 or 4 dresses and 2 or 3 over shirts. I had them in the cart going 2 pay and after a a 10.00 coupon it came to 41.00 and something how the hell does that's work? Ridiculous!

I recently discovered unauthorized debits on my account from Shein, which I never authorized. It was 5 transactions. This company withdrew money without my consent. I had to contact my bank to dispute the charges and block further transactions. This experience has been frustrating and time-consuming. I strongly advise others to check their statements carefully and avoid dealing with this company. If you've had a similar experience, report them to the appropriate consumer protection agencies.
Very frustrating and disappointed!

Been trying for 2 months to get in touch with SHEIN contact support finally got in touch with someone today and the refuse to help me cause the time exceeded the limit wouldn't refund me or give me what I ordered I'm not happy my neighbors wouldn't take my package never had a problem before but never shopping on here again

I heard 2 customer representatives talking in jollibee. One was bragging about how she handled customers, letting them wait and wait. She also ends the chat when it's taking too long. Kasi kailangan nya makaquota. One of them blaming SHEIN for their poor quality. "Nakakainis ang daming returns. Puro damage" The other replied "Ang pangit pa ng tela at ng tahi kaya ang daming reklamo"

SHEIN customer agents should keep every conversations confidential. They are so MARITES. A breach of confidentiality. Agents can't share conversations to anyone. More so naming someone. Remember, coffee shops, restaurants, convenience stores are not confession booths. BTW, I can't remember the exact date this customer agent named & defamed a customer. It was between December 9-14

I made my purchase and it was supposed to have been delivered on March 3rd 2025 through fedex and somehow fedex couldn't deliver my package due to an incorrect address, but clearly my address is shown and is correct. Still here I am March 4th 2025 no package.

I will never order from shein! They delivered my pack to the incorrect address and when i reach out the next day they told me there wasn't anything they can do. A month in half later and they dont want to resend or refund my money the package was 600.00. Everyone writes the same message (copied and pasted) and dont care to help. The customer service is horrible. The reply at 4 am and when you reply you have to wait 24hr for them to send you the same message. They dont care to assist. This is the email i have received since 1/13. They dont even have supervisors. This is insane!

A copy of the email below.

2025-02-20 14:17:56GMT+0800
Good day!

We can no longer proceed because the relevant team has confirmed that it was delivered satisfactorily.
Please feel free to include any additional questions in your response. You may be sure that every problem will be addressed promptly.

Best Regards

SHEIN Customer Service

I've been speaking to customer services for over a week now and they refuse to help. My parcel has gone missing, it's not the first time but I didn't pursue things the first time it happened.

They say they need proof. I've sent them several screenshots and copies of emails from the logistics company, as asked, but they still won't help.

I'm very disappointed with their customer service. I've been a loyal customer for a few years now.

STAY AWAY! It seems great at first but then they start messing with your account. Don't let you use points you rightfully earned, cancel orders on you, don't allow returns like they say and activate/deactivate your account whenever they want. Absolutely horrible!

They do not have any way to reach them! I was charged for an order I did NOT place and was never send an order number so there was not way to return $300 worth of clothes I DON'T WANT! I've emailed them and opened disputes with PayPal AND sent 20 emails to Shein. They only send a generic response stating "they're sorry I had a bad experience with them." This is so crazy.

DO NOT ORDER FROM SHEIN ANYMORE AFTER JAN 2025. Your Order will be sent and not delivered unless you pay customs and tariffs fees. They are stating this is TRUMP's doing- it may be but not the issue. They also say they will reimburse 50% of fees.if you hound them. However, if you fully paid you order and shipping or even free shipping with large orders, no additional fees should be needed. Their customer service is not helpful at all and would do nothing. Once it is shipped you are screwed! They are just ripping you off now! Beware!

I think the quality of many of Sheins products are great for the price. I have issue with the "free gifts", I truly believe it's a scam. I was supposedly 0.01 away from "earning" my 5 free gifts yesterday after placing a large order, all I had to do was invite one friend to receive my 5 "free " gifts. I invited 2 friends both of which ordered something and still today I am still playing that puppy game to win the supposed 5 free gifts. And the closer you get to winning to lower the points they give you for winning any particular step within the game. I feel like a greyhound race dog chasing the fake rabbit around the track, I don't think I'll ever catch it. And it's a dang shame because I will get to the point that I won't even do business with them anymore, I don't like to be scammed,especially when I'm spending money with a company. I had honestly hoped SHEIN would be better than Temu but it seems to use the same scam tactics.Do better SHEIN!

How can anyone even shop on the site when it just keeps popping up these stupid "spin to save" or "pick your prize" then it has you pick 10 items then they want you to share. Reminds me of temu. I get so frustrated that I don't buy anything and I've shopped on the site several times. Get it together temu...I mean, shein 🙄