I returned 3 items following Shein's return policy - photographed items to be returned, got proof of postage from evri. Shein are saying when they only received 1 out of the 3 items and asked me to send them a video of me packing the clothes in the package - really! They are refusing any refund even the 1 they say they received, no wonder they are so rich. Having read lots of customer service reviews and business reviews this company is unethical and scams customers, be advised do not use.

It is very disappointing to share my experience with SHEIN customer care. I placed an order including essential travel items 10 days before my travel date, and to ensure timely delivery, I had been following up for over a week. Despite calling more than five times, no one in customer care was able to assist me. My last interaction with an agent named Mr. Mohamed was extremely unpleasant—he was rude, arrogant, and disrespectful. Due to this lack of support, I had to extend my travel ticket three times, which cost me additional money. To make matters worse, my package did not arrive on the promised delivery date, and I received no effective help from customer care. This has been the worst service experience I have ever encountered.

I WILL NOT DO BUSINESS WITH YOUR COMPANY YOU HAVE NO CUSTOMER SERVICE WHATSOEVER.
TO THINK I NEED TO PAY A SERVICE TO GET INFORMATION AS SIMPLE AS AN INVOICE. THE CLOTHES I PURCHASED WILL BE GOING TO CHARITY
YOUR WEB SITE IS DISGUSTING TO USE, YOU SHOULD TAKE AN EXAMPLE FROM TEMU THEY LEAVE YOU FOR DEAD. EX CUSTOMER, CORALIE WESTERN On, Tue Sep 09 2025 20:35:34 GMT+1000 (Australian Eastern Standard Time), SHEIN <*******@news.shein.com> wrote:
---------- Original Message ---------- Time is ticking! Use it before it's gone! Unsubscribe | View in Browser SHOP NOW CURVE KIDS MEN HOME 20.00% OFF Minimum Spending: AU$0.01 Code: au205 Expired time: 2025-09-12 (UTC +8:00) FIND US ON APP You received this message because you've registered or accepted our invitation to receive emails from SHEIN, or you've made a purchase from SHEIN. com. Please Note: to stop receiving emails, click on the UNSUBSCRIBE button above/below, and do not directly reply to this email, as this email was generated automatically and thus your unsubscription request will not be processed. Please contact our customer service if you have any questions.
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WAITED ALL DAY 8/31/25 FOR OUT TO DELIVERY NOTIFICATION. SAYS DELIVERED@ 10:17PM ARE YOU SERIOUS?! SPEEDX TOOK MY PACKAGE. SHEIN KNOWS THIS IS PIECE OF TRASH COMPANY THAT IS PLAYING WITH PEOPLES TIME & MONEY. SHEIN IS STEALING MONEY KNOWING WE ARE NOT GETTING OUR MERCHANDISE. I AM CONTACTING MY FAMILY'S ATTORNEY. SPEEDX IS SCAMMING WITH SHEIN. I WILL NEVER SHOP SHEIN AGAIN!

First denied to pay my due refund, bloody useless company. Then in second order missing items they denied can't help
Me. Scammed my money. Useless customer service puppet. Scammer

My clothing take so long to arrive. My tracking says it is at my city's airport since August 19th, but it is August 24th now. The customer service don't seem to care, they reply nonchalantly saying it will be there on time. Totally disgraceful.

"I bought a trouser from Shein but I cancelled it immediately. For the past one week, I have been calling them regarding my refund, and they keep saying that they have initiated the payment refund. What kind of initiation is this that hasn't reflected in my account yet? They say it takes 7 days to reflect in the account, but I would call this a fraud because I still haven't received my refund

Title: Extremely Disappointed – Missing Items, No Refund, Poor Customer Service After leaving a public review about my Shein order, I finally received a response asking me to contact customer service—again. I did, only to be told once more that no further refunds would be issued. I'm missing over $200 worth of items from an order that totaled more than $350. Shein only refunded me $57 for two missing items and refused to take further responsibility. What's worse is that I had already contacted customer service multiple times before the review, and none of my concerns were taken seriously until I went public. Even then, nothing was resolved. The service was dismissive, and the resolution was unacceptable. Now I'm forced to dispute the charge with my bank, since Shein failed to deliver what I paid for. I'll also be leaving a review for Afterpay, because neither Shein nor Afterpay protected my purchase. Shoppers should be warned: if something goes wrong with your order, you'll be left to deal with it alone. This has been an extremely frustrating and disappointing experience. I will never order from Shein again and cannot recommend them to anyone. – Mavis Santiago

Purchased from this company for several years. Returns were easy that all changed. I've left comments under several of the really dubious new practices they have in place-but I did not see this one mentioned so to add to the list – when you see an item at a good price and you purchase it. It shows up in your orders as a refund later - no reason just you're not getting it. Here's your money back. This has happened time again with items I looking forward to receiving - so if it looks like the price is too good to be true- it is.
Also note the puppy game now rewards 10 times less for a purchase than it used to and you'll need 300,000 points minimum to complete the last %

I can't figure out how to return clothes that don't fit. I spent an hour trying to figure out how to return a couple of items and it becomes a loop where they continuously ask for the order number which has to be copied then you start all over again! The clothes look and feel cheap. Even writing a review they make it as hard as possible.

I recently made a purchase on Shein - I never received the item. Contacted Shein and they sent me a tracking number - the tracking number is for a different address. When I called the post office - not only is the tracking number for a different address but the post office said the item is only 8 ounces - which could not be my item - which was much larger. Shein refuses to give a refund. You cannot say you were not warned.

I ordered a few items from their website recently and was I decided on one of those items so didn't return it immediately. Shein have coupons that they allow you to use and when I returned all except one item they said that the coupon was no longer valid and took this amount off of my refund. Not only this but when I said I would therefore return all the items and have a full refund they refused point blank telling me that I wouldn't be issued with a full refund which I'm not sure is actually legal. I have therefore paid a lot more for a dress than a)it was advertised for and b) was unable to return it and receive back exactly the total of what I had originally paid for all items. People watch out as I didn't know this was happening and will never shop at Shein again!

Shein is a SCAMMER. I returned items and they didn't refund me. Upon so many efforts they told in bossy tone that they can't refund me do whatever I can. They useless customer service Tobie and Reyna puppets dragging this simple refund so they don't have to refund me. I got all the proofs which I submitted through emails. But when I asked for evidence why they can't refund. They unable to provide me any evidence and saying do whatever you want to do. Scammer a big scam to scamming people money. PEOPLE BEWARE OF SHEIN. They are scammers

I have been trying to get a refund on the items that I haven't received. SHEIN said I needed to reach out to the shipping company SpeedX. I have reached out to them and they keep saying my address is insufficient. It's not! I had other packages from SHEIN delivered to my house. I was supposed to receive my package on the 3rd. When I reached out to SpeedX the AI will say "we will look into this shortly" and then they never get back to me. I've been dealing with this for a week now! I will never use SHEIN again.

As a first time customer, they offered me a $200 free order if I ordered within 10 minutes. The timer started going so naturally I started ordering very fast. At the end of the order they charged my credit card company. I tried to stop them from delivering, but they delivered the junk anyway. You cannot get through to their customer service. All they have is a robot with robotic answers. Long story short I had to go through my credit card company and put in a complaint for a refund. Capital one Visa told me all they do is get complaints about this company every day. Don't do it!

I brought numerous items for the 1st time The items were worthless I should stay with the 99cents store only The clothes were to large and they requested that I send pictures over and over again Why would put the clothes on for them to refuse to return them UGH Don't buy anything from this company I have since spam them and tell my friends of about my first and last order from this company

Disappointed with Delivery and Pricing Practices
I've been avoiding leaving negative reviews in the past, but this level of manipulation and dishonest business strategy forced me to speak up. Customers deserve better. This is the fourth time my orders from SHEIN have been delivered very late. One of those orders was from a different account, and the other three were from my main account. As compensation, SHEIN gives you 500 points, which is basically the equivalent of a lollipop—just enough to lure you back in or trap you into another purchase. It doesn't truly make up for the repeated inconvenience or poor service. What's even more frustrating is the pricing system. After you receive those 500 points, you'll notice that the prices of products seem to increase—so the "reward" feels meaningless. I've even compared prices using a different (guest or new) account and noticed clear differences. As a Business Analyst, I understand how pricing algorithms work—and it's obvious SHEIN's system adjusts prices dynamically, especially as you're getting ready to check out. That's manipulative. All I'm saying is: don't blindly trust SHEIN. Their customer experience is disappointing, and their pricing practices feel dishonest. Order # GSU1U732Q001Q78
Order# GSU1U732Q001Q7R
Order# GSU*******N0001P9C

I spent a lot of time carefully selecting discounted items, but at checkout, the total jumped to nearly three times the original amount!
This company is deceptive and misleads customers — it feels like a scam!

I would have given no stars in the rating if I could, but that is not an option. I placed an order with Shein for $41.85 in Feb. 2025, I paid the additional $2 for their insurance. I never received my order. I requested proof of delivery confirmation and none was ever provided. I have contacted the company several times and requested a refund... I have not received a refund, no proof of delivery and I am very unhappy with their lack of good faith in standing behind their insurance and their customer satisfaction is rated zero by me. Beware of this company.