business logo of SGS

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate SGS?
grey star
grey star
grey star
grey star
grey star

SGS Reviews Summary

The company exhibits a mixed reputation, with some customers praising the ease of use of its website and the competitive pricing of its products. However, a significant number of reviews highlight serious concerns regarding customer service, including prolonged delays in order fulfillment, difficulties with returns, and inadequate support following product issues. Many customers express frustration over the lack of responsiveness from the customer service team, leading to dissatisfaction with the overall purchasing experience. This pattern suggests a need for improvement in customer communication and after-sales support to enhance customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
54
value
55
shipping
54
quality
52

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Sean K.
Unfollow Sean K.
Send Message
Share Review
Report Review

Amazing
August 22, 2018

Box arrived safely and securely and Draws work smoothly would recommend top quality box up there with the top names

Date of experience: August 22, 2018
GB
1 review
0 helpful votes
Follow James H.
Unfollow James H.
Send Message
Share Review
Report Review

Excellent Service
August 22, 2018

Ordered Boot Struts for my car. I was recommended this company by the car club I am a member of. Dispatch for the parts I ordered was very fast and when they arrived was well packaged, I cannot fault the service I received. Excellent stuff I would recommend them to others.

Date of experience: August 22, 2018
GB
1 review
0 helpful votes
Follow Bill L.
Unfollow Bill L.
Send Message
Share Review
Report Review

Gas Strut selection
August 22, 2018

Straightforward website leading to accurate pinpointing of correct gas strut for my motorhome. I am sure others would find the same.

Date of experience: August 22, 2018
GB
1 review
0 helpful votes
Follow Pam G.
Unfollow Pam G.
Send Message
Share Review
Report Review

Excellent service
August 22, 2018

From start to finish, they provide excellent service and fast despatch and delivery, can certainly recommend this company

Date of experience: August 22, 2018
Austria
1 review
0 helpful votes
Follow Emerson C.
Unfollow Emerson C.
Send Message
Share Review
Report Review

I had a plastic cowling on a compressor that was damaged during transit. I bought the item a year ago but had not unboxed it yet.

SGS replaced it immediately no questions asked. This is why i keep buying their products, great quality, and excellent service!

Date of experience: August 21, 2018
GB
1 review
0 helpful votes
Follow Kathy A.
Unfollow Kathy A.
Send Message
Share Review
Report Review

Another happy cu
August 20, 2018

The only internet site that gave us enough information to order with confidence, and then the goods arrived the next day and we're delivered free. Thank you.

Date of experience: August 20, 2018
GB
1 review
0 helpful votes
Follow Michael P.
Unfollow Michael P.
Send Message
Share Review
Report Review

I have just bought a 1/2 inch Milwaukee impact gun arrived quickly as in next day as advertised. Everything was as expected and worked perfectly I will be using them again as price and speed of delivery was great thanks

Date of experience: August 20, 2018
GB
1 review
0 helpful votes
Follow Anthony O.
Unfollow Anthony O.
Send Message
Share Review
Report Review

Kitchen cabinet struts
August 20, 2018

Items arrived next day as promised i had a problem with fitting so contacted customer service for advice they were very helpful and supportive will use again if needed

Date of experience: August 20, 2018
GB
1 review
0 helpful votes
Follow Julian K.
Unfollow Julian K.
Send Message
Share Review
Report Review

Very happy with the way this company sorted out a part that had broken on my chainsaw they supplied me with.
The delivery of the goods from them (compressor, strimmer and chainsaw) has been first class too. All goods work as they should and price is excellent.

Date of experience: August 20, 2018
GB
1 review
0 helpful votes
Follow George M.
Unfollow George M.
Send Message
Share Review
Report Review

Excellent
August 20, 2018

Easy to use site with prompt delivery, item was as stated and in perfect condition no damage during transit.
Had a querey about accessorieswhich was answered quickly would recommend.

Date of experience: August 19, 2018
GB
1 review
0 helpful votes
Follow Peter H.
Unfollow Peter H.
Send Message
Share Review
Report Review

PGH220 Generator
August 18, 2018

Excellent service, delivery was done on the day they promised. The unit has a good quality look and really easy to start. For the cost this is a good valve get you out of trouble Generator. With two years warranty! You can not go too wrong

Date of experience: August 18, 2018
GB
2 reviews
0 helpful votes
Follow Joanna K.
Unfollow Joanna K.
Send Message
Share Review
Report Review

My strut arrived on time & the customer service I received was fantastic. It was easy to fit and I will definitely be using this company again

Date of experience: August 17, 2018
GB
1 review
0 helpful votes
Follow Mark c.
Unfollow Mark c.
Send Message
Share Review
Report Review

Good service
August 18, 2018

Had a few items some large like 6 ft tool box' always on time. Very reliable. Goods as advertised and reasonable prices. I would say one of the best places to use.

Date of experience: August 17, 2018
GB
1 review
0 helpful votes
Follow Pete W.
Unfollow Pete W.
Send Message
Share Review
Report Review

Power tools
August 18, 2018

Great prices got recommended to sgs by a friend, good items and fast delivery, didn't realise the wide range of stock they hold, if your looking for something and can't find it try sgs

Date of experience: August 17, 2018
GB
1 review
0 helpful votes
Follow ian F.
Unfollow ian F.
Send Message
Share Review
Report Review

Excellent Product
August 18, 2018

17 drawer tool chest - Good value and excellent service. Well recommended.
Note that pallet delivery resulted in 48hr del not 24hr.

Date of experience: August 17, 2018
Indiana
1 review
0 helpful votes
Follow Ian R.
Unfollow Ian R.
Send Message
Share Review
Report Review

3 Ton Trolley Jack
August 18, 2018

Although UK Mails delivery service was questionable 3 days late delivering.
SGS where very pleasant to deal with & I find the product work well. I would recommend a purchase from this company

Date of experience: August 17, 2018
GB
1 review
0 helpful votes
Follow Lauren c.
Unfollow Lauren c.
Send Message
Share Review
Report Review

Excellent
August 18, 2018

Brilliant product, price and service. Very happy and perfect for what I needed, next day delivery for free is fab too!

Date of experience: August 17, 2018
GB
1 review
0 helpful votes
Follow Jane R.
Unfollow Jane R.
Send Message
Share Review
Report Review

Excellent service
August 18, 2018

I ordered a petrol strummer on Tuesday and it arrived on Wednesday. Fabulous price and great service. Can not fault.

Date of experience: August 16, 2018
GB
1 review
0 helpful votes
Follow Craig B.
Unfollow Craig B.
Send Message
Share Review
Report Review

From start to finish, easy, efficient and a pleasure to do business with. I have used SGS before and will do so again!

Date of experience: August 16, 2018
GB
1 review
0 helpful votes
Follow Derek H.
Unfollow Derek H.
Send Message
Share Review
Report Review

Excellent service
August 16, 2018

Low profile trolley jack.
Good price, very prompt delivery time, well packaged, good product, just what I needed.

Date of experience: August 16, 2018