SGSReviews 1,412

Ordered a toolbox says 3 was in stock so purchased all 3 then only to be told a week later that they haven't got stock! They did have stock of a similar toolbox which they could have sent me but refused to help! Customer service skills are terrible! A lot of attitude from Jade Louise Stewart! Not the first time I have had bad customer service from them either after I purchased a torch from them that went missing in the post they refused to send me another one out until they had settled a claim with the courier company! Which took over 3 weeks to receive!

Generally not a helpful company. I ordered something after 4 o'clock on a Friday and I was told that it wouldn't be delivered until the following week. I therefore tried to cancel my order ant 0800 Monday and unfortunately had been dispatched. I tried all day to find out the best way of doing this, whether to refuse delivery or whether to wait for it to be delivered and return. All I want to know is how much it would cost to do this Customer service not good.
All day and could not even tell me how much of a cost return. I even wanted to order a 100 L air compressor to replace the 50 L one I had ordered so it's not like I was returning and not purchasing something else. I will never ever buy anything again from this company

Read before purchasing anything from SGS. They will NOT issue a refund, if you look at their returns information site you will not find the process on how to return your goods. They mention a 60 day return policy but will find any way of getting out of it. I purchased and tested a Milwaukee tyre inflator that didn't meet my requirements however as I had opened it the item did not qualify for returns. All the packaging is intact, there's not a mark on the item and is in re-saleable condition so what's the issue? The after sales customer service is absolutely terrible and lacks any experience. I've been in the trade for over 16 years and never had to deal with such a terrible company. Extremely disappointed and will not be doing business again. Go elsewhere pay a little more and get proper customer service.

Placed the order of gas struts in November 21,2022, until now the item is not yet receive and there is no tracking update since November 29 to date. Poor service. Upset first time customer.

Just the worst customer service ever, they block your phone number, sold faulty goods
AVOID, AVOID, AVOID!

Shockingly bad customer care. After sales service is non existent. You will wait for 30 mins+ on the phone then get cut off. I sent a strut back for repair and heard nothing for over 2 weeks. Repeated phone calls just pass you around the business then you get cut off. There is no manager to speak to. I have lost many hours of work trying to get my strut back. Its a 3rd world country service. Sales people of course are very quick to act. I will never use them again.

Worst customer service, never answer the customer service line, but call the sales team and answer straight away. Product did not work, and raised a dispute, was told they would send the replacement part. Nothing. Called back same thing, will send the replacement part. Nothing. Now when I try calling no answer on the customer service line. When I called the sales line was told someone would email me. Nothing. They are happy to take your money but won't help if their products are faulty. Don't waste your time or money!

Ordered jack and axle stands no tracking number provided 35 mins to get through on the phone was told she would get tracking details and email me back in 10 mins
No email 30 mins back on phone to be told order had not been sent waited in all day for nothing
Would not recommend unless youve got lots of time to waste

Not best pleased with this company I ordered from the website and they haven't provided with the tools I wanted I've called them and they are not responding would not recommend anyone to use this company

I had made an order of thousands of pounds worth of stuff just for them to delay me over 3 weeks and then send me a cheap bag, completely irrelevant to my order. I have proof they have done this and they are flat out refusing to rectify the situation so I will be reporting to trading standards. Unless you want to lose your money I recommend everyone avoids these cowboys!

Do not use the joke of a company. Item bought 15 days ago for next day delivery. Still waiting. Do not plan anything for the rest of your day if you want to call them because it took 54 minutes for someone to answer. No tracking number provided and fobbed off with a couple of excuses about courier. Offered to collect and told they do not do that. Now waiting on a refund. Absolute scam of a company

We purchased a compressor from SGS and after its arrival ordered the correct oil for the unit.
After filling to level it ran for approximately an hour before sizing.
At this point we contacted SGS who gave us the run around, blocking two phone numbers to their customer service department and repeatedly hanging up on us. We then decided to make the 100 mile trip to return the item and was told we could not get a refund as it would have to go to their warranty department, in house. After three days we heard back that we hadn't used any oil in the unit and that the repair would be down to us. A reply was then sent regarding the photos they attached, including one of them with oil in the sight for the compressor but this fact was ignored.

Absolute mess of a company, avoid at all costs. They just want your money then avoid all liabilities.

Going bankrupt and avoiding communications in any form. Unbelievable service and company...

I ordered a Milwaukee pack out system from SGS Engineering - it arrived next day delivery so far so good, un packed the units and noticed that one section was damaged. I got straight on email to SGS to advise
of the fault - they offered £5 discount to keep a damaged item cost £240 which was insulting so I declined and requested a replacement. I was asked to provide photographic evidence of the damage - which I did by return. I was then told to pack the item up and print the shipping label and send a photo to SGS. All completed, at my own expense. I was told by email from SGS that a courier (DHL) would collect the faulty item and deliver the replacement. I took a day off work and no DHL delivery or collection. Following multiple emails I contacted customer services - a long wait time. So called sales and was transferred directly though! I was told by the agent that the item was not ready for delivery today as previously advised and that replacement was still in their warehouse!
It does state on the website that orders are despatched next day, same does not apply to replacement items. I have been told it will be "some time next week", I will not be buying from SGS and will use a credible retailer that provides customer service.

I purchased some struts for my car from their website and when they came they didn't fit. The website didn't make it clear that there were a number of different options for the car, but SGS refused to pay for the return postage, even though they would have access to cheap business rates, so it cost me almost as much as the struts cost to send them back. My advice is to buy from the dealer instead as it'll work out cheaper if there's a problem.

Sell goods which they don't have in stock. Don't tell the truth about the current situation in respect of the goods. Promise next day delivery but obviously cannot undertake.
The CEO Wyatt does not respond to emails so it is no wonder that the Customer Server ice is so woeful.
Impossible to speak to a Manager as the Customer Service makes them unavailable. Look at the negative ratings before buying.

Purchased a 5 in 1 multi tool (https://www.sgs-engineering.com/gpm501-52cc-five-in-one-multi-tool) in August, The product stopped working in under 2 hours from removing the unit from the box and is still non functional in my garage in October. The company only bother to reply with a standard email telling you how to start the engine which doesn't solve the problem and to say the products they sell products similar quality to Stihl what a joke then they don't reply to any communication at all. This case is now with the credit card company as you get nowhere contacting this company. This companies' customer service is possibly one of the worst I have had the misfortune to deal with. I would have rated them at 0 stars, but it wasn't available. If you want a product that doesn't work and customer service that is shocking, then buy from this company but I would avoid at all costs and find a supplier that offers better service and better quality products.

Horrible experience! Asked for discount as I was purchasing bigger number of tools. After receiving the quote and sending a full payment straight away, a week later was told that they can't even fulfill my order. However, asked for a refund for the items that weren't available and now 2 weeks later still nothing. All we get is apologies apologies and more apologies. Asked for proof of refund, and again noting! Not only that but when they delivered the items that were supposed be in stock, we still have items we did not receive. Asked the question few times, but they were always finding way to avoid answering with nonsense emails.

Had to send them to debt collectors. Yet, these guys still owe me £2085. 84