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Claim Your BusinessSGS has a rating of 4.78 stars from 1,414 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SGS most frequently mention next day, fast delivery, and excellent service. SGS ranks 1st among Tools sites.
72" Stainless Steel Tool Box I bought this to go in my study as a toolbox/ desk extension. It is fabulous. The build is good quality and very sturdy. The wooden top means it looks beautiful in my study and will be great for jewellery work. Delivery was prompt and customer services were extremely helpful when I phoned to double check that delivery would happen that day. They went out of their way to assure me by phoning the pallet company.
Shockingly bad customer care. After sales service is non existent. You will wait for 30 mins+ on the phone then get cut off. I sent a strut back for repair and heard nothing for over 2 weeks. Repeated phone calls just pass you around the business then you get cut off. There is no manager to speak to. I have lost many hours of work trying to get my strut back. Its a 3rd world country service. Sales people of course are very quick to act. I will never use them again.
Bought it online in November. Parcel was alright outside no any damage and I put the box on storage for 2 months. Open the box and I did find some damages on main air pipes so I couldn't use it! I've got 1 week now after 2 emails and 2 phone calls...I haven't got a clue what's gonna be.no any answers or any idea what I'll have to do!
Tip for consumers:
I am in the middle of ...I don't know! I bought a scrap instead of good product! And they didn't answer to any requests!
Products used:
50 l compressor
Shockingly bad customer care. After sales service is non existent. You will wait for 30 mins+ on the phone then get cut off. I sent a strut back for repair and heard nothing for over 2 weeks. Repeated phone calls just pass you around the business then you get cut off. There is no manager to speak to. I have lost many hours of work trying to get my strut back. Its a 3rd world country service. Sales people of course are very quick to act. I will never use them again.
Read before purchasing anything from SGS. They will NOT issue a refund, if you look at their returns information site you will not find the process on how to return your goods. They mention a 60 day return policy but will find any way of getting out of it. I purchased and tested a Milwaukee tyre inflator that didn't meet my requirements however as I had opened it the item did not qualify for returns. All the packaging is intact, there's not a mark on the item and is in re-saleable condition so what's the issue? The after sales customer service is absolutely terrible and lacks any experience. I've been in the trade for over 16 years and never had to deal with such a terrible company. Extremely disappointed and will not be doing business again. Go elsewhere pay a little more and get proper customer service.
Ordered a toolbox says 3 was in stock so purchased all 3 then only to be told a week later that they haven't got stock! They did have stock of a similar toolbox which they could have sent me but refused to help! Customer service skills are terrible! A lot of attitude from Jade Louise Stewart! Not the first time I have had bad customer service from them either after I purchased a torch from them that went missing in the post they refused to send me another one out until they had settled a claim with the courier company! Which took over 3 weeks to receive!
Do not use the joke of a company. Item bought 15 days ago for next day delivery. Still waiting. Do not plan anything for the rest of your day if you want to call them because it took 54 minutes for someone to answer. No tracking number provided and fobbed off with a couple of excuses about courier. Offered to collect and told they do not do that. Now waiting on a refund. Absolute scam of a company
Tip for consumers:
Do not buy
Products used:
Milwaukee Tool boxes
Generally not a helpful company. I ordered something after 4 o'clock on a Friday and I was told that it wouldn't be delivered until the following week. I therefore tried to cancel my order ant 0800 Monday and unfortunately had been dispatched. I tried all day to find out the best way of doing this, whether to refuse delivery or whether to wait for it to be delivered and return. All I want to know is how much it would cost to do this Customer service not good.
All day and could not even tell me how much of a cost return. I even wanted to order a 100 L air compressor to replace the 50 L one I had ordered so it's not like I was returning and not purchasing something else. I will never ever buy anything again from this company
We purchased a compressor from SGS and after its arrival ordered the correct oil for the unit.
After filling to level it ran for approximately an hour before sizing.
At this point we contacted SGS who gave us the run around, blocking two phone numbers to their customer service department and repeatedly hanging up on us. We then decided to make the 100 mile trip to return the item and was told we could not get a refund as it would have to go to their warranty department, in house. After three days we heard back that we hadn't used any oil in the unit and that the repair would be down to us. A reply was then sent regarding the photos they attached, including one of them with oil in the sight for the compressor but this fact was ignored.
Absolute mess of a company, avoid at all costs. They just want your money then avoid all liabilities.
Tip for consumers:
Shop Elsewhere
Products used:
Air Compressor, Petrol Driven
I purchased some struts for my car from their website and when they came they didn't fit. The website didn't make it clear that there were a number of different options for the car, but SGS refused to pay for the return postage, even though they would have access to cheap business rates, so it cost me almost as much as the struts cost to send them back. My advice is to buy from the dealer instead as it'll work out cheaper if there's a problem.
Tip for consumers:
Go to your main dealer instead
Products used:
None
On purchasing a gas strutt only to find it didn't fit. I returned and SGS have said they will not refund as there was a minuscule scratch on it. The strut had only been taken out of the packaging to see if it was fit for purpose and then packed away again. I don't see how I scratched it. They supplied a photograph and was clearly a very small scratch. This company was easy to take my money but not very forthcoming to give it back. BEWARE!
My order was quick and efficient. I was kept up to date with all order and delivery information. Great quality products and fab customer service.
Sell goods which they don't have in stock. Don't tell the truth about the current situation in respect of the goods. Promise next day delivery but obviously cannot undertake.
The CEO Wyatt does not respond to emails so it is no wonder that the Customer Server ice is so woeful.
Impossible to speak to a Manager as the Customer Service makes them unavailable. Look at the negative ratings before buying.
Placed the order of gas struts in November 21,2022, until now the item is not yet receive and there is no tracking update since November 29 to date. Poor service. Upset first time customer.
I had made an order of thousands of pounds worth of stuff just for them to delay me over 3 weeks and then send me a cheap bag, completely irrelevant to my order. I have proof they have done this and they are flat out refusing to rectify the situation so I will be reporting to trading standards. Unless you want to lose your money I recommend everyone avoids these cowboys!
Tip for consumers:
Avoid!!!
Website is very slow I keep refreshing every 5 mins but that is what makes the experience not so good for me
I placed an order for £1000s stuff still nothing 7 days later called up 5 times they just put u on to a dead nunber worst place ever avoid
Just the worst customer service ever, they block your phone number, sold faulty goods
AVOID, AVOID, AVOID!
Tip for consumers:
Avoid
Products used:
Compressor
My strimmer didn't start at all. Only after receiving additional starting instructions (not the first time this has happened then) did it eventually start only to use a tank of fuel in 10 mins and then refuse to start thereafter, hot or cold.
SGS were reluctant to admit a fault but eventually had it back for investigation but after keeping it for 2 weeks sent it back in the same condition.
I then had a saga to obtain a refund which took a lot of chasing and contacting my credit card company. Overall the experience lasted over 6 weeks and is not one I intend to repeat!
I would definitely recommend this company and will be buying from them in the future. Very quick delivery and efficient service.
Worst customer service, never answer the customer service line, but call the sales team and answer straight away. Product did not work, and raised a dispute, was told they would send the replacement part. Nothing. Called back same thing, will send the replacement part. Nothing. Now when I try calling no answer on the customer service line. When I called the sales line was told someone would email me. Nothing. They are happy to take your money but won't help if their products are faulty. Don't waste your time or money!
Products used:
Nothing as it did not work
Best online price, quickest delivery, well packed, great wee 50 ltr compressor, easy to move around and
Good for general use.
Return ******* - you have now had my return for over 6 weeks and yet I'm disappointed as you have still not refunded me. I've spend alot of time on trying to get this resolved.
I have told you on numerous occasions what the parcel looks like, sent proof of return, photos and answered your repeated questions over and over again. You have made promises to escalate to management and contact me and you constantly fail. This is most disappointing and not acceptable.
I look forward to hearing from you and receiving a full refund for goods we have returned and you appear to have lost.
Tip for consumers:
AVOID
Products used:
Impact Wrench
Very good products, fast delivery and a pleasure to deal with. It far exceeded my expectations. I'm sure we will do business in the future and I am happy to recommend this company to my friends and associates.
Very happy, fast, efficient, great choice
The compressor works as expected the same the spray gun
No nonsense
Philippe
3 tonne jack used less than 20 times can't pick up 5kg, customer service not interested just constant lies saying my jack was getting collected by the courier in 3 days never heard anything back on that one! Worst company to deal with, well over 4 weeks no result just lies! Cheap Chinese crap Halfords £30 jacks are better! Avoid at all costs do not waste your hard earned money
Tip for consumers:
Awful scammers stay clear
Products used:
Thank god only the jack
Normally really good, used them a couple of times this time however was shocking. The jack & Axle stand combo i had ordered and paid for was not available so i was offered an alternative, brilliant so far, on looking the alternative was for the Jack only at £16.67 + vat extra, checking on the website adding the jack and then the axle stands on their own, (Same jack as the offered alternative and same axle stands) would only cost me only cost me £20.39 extra, i phoned up to speak to SGS with person dealing with my case, would was a said to get the axle stand and jack combo would be £40 (roughly), i questioned this and was quickly sent to a different team, who also confirmed £40 extra for what i was after, after explaining the price on my screen he confirmed i was correct. It was cheaper to do singularly. If i had trusted them and said yes i would be considerably out of pocket, on asking because i'd been messed about paid out twice (refund takes up to 7 days to go back in) and potentially ripped off £20, for a set of rubber axle stand protectors to be thrown in for my inconvenience i was told this was not possible. £5.99 set of rubber protectors for customer satisfaction i think would have been well worth it. The morale is don't trust always check for yourself.
Tip for consumers:
Check all options for prices bundles are not always cheaper
Gas Struts for Domestic, Leisure and specialist applications. Boot and tailgate struts for cars. SPX Power Team distributor and service centre for bottle jacks, hydraulic press, cylinders and pumps.
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