SGS

Read before purchasing anything from SGS. They will NOT issue a refund, if you look at their returns information site you will not find the process on how to return your goods. They mention a 60 day return policy but will find any way of getting out of it. I purchased and tested a Milwaukee tyre inflator that didn't meet my requirements however as I had opened it the item did not qualify for returns. All the packaging is intact, there's not a mark on the item and is in re-saleable condition so what's the issue? The after sales customer service is absolutely terrible and lacks any experience. I've been in the trade for over 16 years and never had to deal with such a terrible company. Extremely disappointed and will not be doing business again. Go elsewhere pay a little more and get proper customer service.

I had made an order of thousands of pounds worth of stuff just for them to delay me over 3 weeks and then send me a cheap bag, completely irrelevant to my order. I have proof they have done this and they are flat out refusing to rectify the situation so I will be reporting to trading standards. Unless you want to lose your money I recommend everyone avoids these cowboys!

Shockingly bad customer care. After sales service is non existent. You will wait for 30 mins+ on the phone then get cut off. I sent a strut back for repair and heard nothing for over 2 weeks. Repeated phone calls just pass you around the business then you get cut off. There is no manager to speak to. I have lost many hours of work trying to get my strut back. Its a 3rd world country service. Sales people of course are very quick to act. I will never use them again.

Sell goods which they don't have in stock. Don't tell the truth about the current situation in respect of the goods. Promise next day delivery but obviously cannot undertake.
The CEO Wyatt does not respond to emails so it is no wonder that the Customer Server ice is so woeful.
Impossible to speak to a Manager as the Customer Service makes them unavailable. Look at the negative ratings before buying.

We purchased a compressor from SGS and after its arrival ordered the correct oil for the unit.
After filling to level it ran for approximately an hour before sizing.
At this point we contacted SGS who gave us the run around, blocking two phone numbers to their customer service department and repeatedly hanging up on us. We then decided to make the 100 mile trip to return the item and was told we could not get a refund as it would have to go to their warranty department, in house. After three days we heard back that we hadn't used any oil in the unit and that the repair would be down to us. A reply was then sent regarding the photos they attached, including one of them with oil in the sight for the compressor but this fact was ignored.

Absolute mess of a company, avoid at all costs. They just want your money then avoid all liabilities.

72" Stainless Steel Tool Box
I bought this to go in my study as a toolbox/ desk extension. It is fabulous. The build is good quality and very sturdy. The wooden top means it looks beautiful in my study and will be great for jewellery work. Delivery was prompt and customer services were extremely helpful when I phoned to double check that delivery would happen that day. They went out of their way to assure me by phoning the pallet company.

Landed on SGS intending to buy gas struts ended up ordering a 3 Ton Trolley Jack for another job. Ordered mid afternoon and arrived by 9:30 the following morning! The jack itself is well engineered and build very solidly. Jacking is simply an easy and lowering very smooth. All in all very please with quality of engineering and the service. On that basis would definitely order more from SGS and will be back for the gas struts I was originally looking for..

If I could give six stars I would. Ordering was easy, delivery was free and on time and the driver was very helpful. The packaging was a work of art; every piece carefully thought out with a view to unpacking these very heavy cabinets easily while providing fantastic protection during transit. VERY impressive. The actual cabinets are excellent. I bought two for my wife to use back to back as a large mobile workstation for large paintings. Everything screams quality. The materials used, the design, the wheels, the draw action, the solid wooden top - everything was above expectations. VERY VERY happy with these tools chests and I will be buying more for my work workshop.

Top rating for SGS. Compressor delivered next day as advertised. The oil level on the compressor on setting up was well above the level advised so a couple of emails to SGS sorted situation. Replies received within a few hours or next day at the latest.

Although not a quiet machine the noise level is not excessive. This one is reasonably stable in use, not jumping around like a demented washing machine as my "old" compressor did.