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The company exhibits a mixed reputation, with some customers praising the ease of use of its website and the competitive pricing of its products. However, a significant number of reviews highlight serious concerns regarding customer service, including prolonged delays in order fulfillment, difficulties with returns, and inadequate support following product issues. Many customers express frustration over the lack of responsiveness from the customer service team, leading to dissatisfaction with the overall purchasing experience. This pattern suggests a need for improvement in customer communication and after-sales support to enhance customer satisfaction and loyalty.
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The goods were well packed good communications throughout the process absolutely no problems at all.
I bought two 52cc petrol strimmers last year and they performed brilliantly, however this summer one machine developed a fault.
When I contacted Laura at SGS, she and the crew worked v. hard to get to the root of the problem and really went the extra mile. Thank you :)
Ordered and arrived the next day easy site to use item arrived the jack came in its own case it all seems well made the jack looks well made so pleased with the purchase I would definitely use them again
This is the first time I have used this site and it was very easy and efficient to use. The product was good value. The next day delivery was in good time and the Delivery driver was very helpful and pleasant. Will definitely use them again
Received my order yesterday, brilliant delivery, all packed very well, all bolts together easy and although I have
Not yet used it, it looks like an extremely good well made product, for a very good price, well done.
I've just made my second purchase through SGS engineering and they have once more exceeded my expectations.
Renovating my garage I decided that I had been tools spread between too randomly organised took boxes. So, I decided not needed a mechanic's cabinet. Searching the high street and well known retailers I found they were either flimsy and cheap or horendously expensive.
I should have tried SGS first! It only do they offer one of the cheapest cabinets I could for be but the specifications were better than some costing triple the price.
Ordered one morning it was here the next working day. Well packaged it arrived in perfect condition. Assembly was simple and SGS even provide a video on their website to help, if you get stuck.
8 strudel drawers with ball bearing runners. Detachable tool box on top and proper heavy duty castors. For less than a hundred quid delivered. One hundred!
Well done SGS, I'm a very happy customer.
Very well made Gas Struts that fitted perfectly and have cured my sagging tailgate. The website was easy to use and the delivery time was excellent.
After the gas struts on our caravan roof light, (Heki) failed, we looked for replacements. The original items were £45 EACH. The replacements from SGS were half that price and are of a much better quality than the originals, far more substantial.
Delivery was also very fast. They were sent Royal mail 48 hour.
Sgs = quality. Second time buying it's a name you can trust and next day delivery.
UK mail 10/10 excellent service.
Excellent product, comptetively priced, delivered very quickly - great addition to the workshop, thouroghly recommend these guys.
100% perfect item really fast post, great service from sgs engineering would and will recommend, quality products
Excellent Service. Ordering the Tool Cabinet was easy and with such a prompt delivery you cannot fault this company.
I have found this firm to be very professional in the way they treated me as a customer. Their prices are very competetive and they sell quality tools. It is good to know when mail ordering that the tool will be with you very quickly.
Excellent product and clear instructions making it easy to assemble, quick delivery with no fuss and great tracking info.
Very good quality excellent service, if you have a query they will give you advice on the best options to go for A+.
Ordered Milwaukee drill and battery, this was very quickly dispatched and the contact from their couriers was excellent, plenty of texts to tell me exact delivery time. Would certainly use again and recommend to all.
They quickly found alternative Struts to fit my Truckman top, and delivered next day, excellent supplier
Ordered a jack via there Ebay store and I must say everything was perfect, the level of service you received is second to none and many businesses should take note on how it should be done, 10 out of 10 from me will defiantly be using them again.
Ordered a Milwaukee planer I think at 3pm and was delivered by 12pm next day and the price was about, £40 cheaper than most retailers online. Super quick service and a great price, will use again thanks
Answer: Because they supply good quality products at competitive prices. They are also knowledgeable about the products and service they offer.
Answer: ? Just had a fantastic consumer experience from sgs?
Answer: Cannot be the same company my experience was positive from start to finish
Answer: It says 'Made in China' on the metal plaque on the air receiver tank, so I assume it all comes from there - but it is still a good unit.