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SGS Reviews Summary

The company exhibits a mixed reputation, with some customers praising the ease of use of its website and the competitive pricing of its products. However, a significant number of reviews highlight serious concerns regarding customer service, including prolonged delays in order fulfillment, difficulties with returns, and inadequate support following product issues. Many customers express frustration over the lack of responsiveness from the customer service team, leading to dissatisfaction with the overall purchasing experience. This pattern suggests a need for improvement in customer communication and after-sales support to enhance customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
54
value
55
shipping
54
quality
52

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GB
1 review
0 helpful votes
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Quality product
August 29, 2018

Excellent product, well packaged, and delivered next working day as specified.
Courier kept me informed as to what date and time product would be delivered..

Date of experience: August 29, 2018
GB
1 review
0 helpful votes
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Well Impressed
August 29, 2018

Questions answered quickly by return telephone call with a knowledgeable person.
Delivery fast with excellent packaging.
Compressor works perfectly.
Would have preferred wheels instead of feet on the compressor but I have made my own small trolley for ease of movement.

Date of experience: August 29, 2018
GB
1 review
0 helpful votes
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8 Drawer Chest
August 29, 2018

Lots of 8 drawer tool chests on the market but I liked the look of the company's presentation of itself and its products on their website. They are a British manufacturer, though it's not entirely clear whether their tool boxes are UK made, or imported and then SGS branded. If the former SGS should proudly say so!

Delivery was faultless. The product also. As other reviewers have said, it's not an item designed for day-in-day-out use by professionals but by DIY-ers. For this it is excellent and looks great in the garage. It does feature chrome-like trim on the drawer fronts. Looks nice but only time will tell if this corrodes - as these will often do.

Company and product recommended!

Date of experience: August 29, 2018
GB
1 review
0 helpful votes
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Thank you very much for your service. Delivery as promised bang on time. Description of goods was 100% accurate. No hesitation at all in passing on my recommendation.

Date of experience: August 28, 2018
GB
1 review
0 helpful votes
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Excellent service
August 28, 2018

Wow excellent service, very fast delivery, kept me updated regularly, will definitely use again A* amazing value for money

Date of experience: August 28, 2018
GB
1 review
0 helpful votes
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Brilliant service
August 27, 2018

Avery good company to deal with. Answer all queries very promptly. Fast, efficient delivery service. Had two jacks from this company and both have been of excellent quality.

Date of experience: August 27, 2018
GB
1 review
0 helpful votes
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Order a 3 ton jack from SGS Engineering, arrived on time and in good condition. I have used quite a few Jack's in my time and this is the best I have used, it gives me real confidence lifting and the larger wheels help move it over imperfections in the road, so I am not having to lower it again to get a good position to stop the jack from dragging the vehicle. Great all round jack.

Date of experience: August 27, 2018
GB
1 review
0 helpful votes
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Great service
August 26, 2018

Great item, exactly as described. Excellent communication and really fast delivery too. I have no hesitation in recommending SGS.

Date of experience: August 26, 2018
GB
1 review
0 helpful votes
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Sds petrol strimmer
August 26, 2018

A quality strimmer with great power and ease of use. Fast delivery i ordered and it was delivered the next day which was great seeing as I was trying to get my garden done before the rain. Previously used a strimmer for twice the price and this beats it hands down. The prices are hard to beat and will be back in the future for other items

Date of experience: August 26, 2018
NL
1 review
0 helpful votes
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Excellent customer service. Company went the extra mile to locate a purchase record and obtain a replacement part under warranty (even though it was almost 2 years ago.)
Communication and after sales service is First Class.
Highly recommended

Date of experience: August 26, 2018
GB
1 review
0 helpful votes
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Easy no hassle buying! Good quality products, I and many family and friends have bought from SGS and the quality never fades! Easy to navigate website, amazing guarantees offered, easy checkout and easy to source spare parts to keep machines maintained! Won't go anywhere else!

Date of experience: August 25, 2018
GB
1 review
0 helpful votes
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I ordered a compressor online and it arrived the next day. Very impressive service. I bought the 50L model. It's fairly compact, yet very powerful. More than enough for a keen DIYer. The basic tool kit (purchased separately), is just that, basic. The tools work well and seem sturdy enough, however, I think I will invest in a more heavy duty air line.
Overall I'm a very happy customer. Thanks.

Date of experience: August 25, 2018
GB
1 review
0 helpful votes
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A great company.
August 25, 2018

A great company to deal with, good reliable products at very reasonable prices and with free next day delivery.

Date of experience: August 25, 2018
GB
1 review
0 helpful votes
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I purchased a Ryobi spotlight direct from SGS - this was
Cheaper than buying it from SGS on eBay! Delivery was free and very fast
- it only took 2 days to arrive. SGS sent emails for every stage of the
Purchase, including one that specified a 1hr delivery slot (which was
Met). The item was brand-new and sealed, the packaging was
Professional so it arrived safely. The ordering and delivery experience
Was excellent and completely problem-free.
On the basis of this, I would recommend SGS wholeheartedly.

Date of experience: August 25, 2018
GB
1 review
0 helpful votes
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26° tool chest and roll cab
I ordered it Wednesday and it arrived Friday. It was well packaged and arrived in excellent condition. It was easy to assemble just a 10mm spanner required. It appears to be of a good quality with ample storage for my tools. I am just using it for home and DIY tools. It is a lot better than the 3 toolboxes I currently have and is a lot easier to find the right tool. It was at a good price point for this type of toolkit and should last years but has the comfort of the 10 year guarantee. All in all I am quite pleased so far.

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Date of experience: August 25, 2018
GB
1 review
0 helpful votes
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Gas struts
August 25, 2018

Bought these gas struts for my Citroen car as I was going camping and the old ones haven't worked since I bought the car. Fast delivery and great quality they are not cheap but why buy some cheap off EBay and find they don't work or don't last. These were great and easy to fit and works great. Would buy from this company again. Kind regards Steve.

Date of experience: August 24, 2018
GB
1 review
0 helpful votes
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I recently purchased a 72 inch tool cabinet and have got to say it was delivered in double quick time and the quality was fantastic also at a great price would definitely buy from them again.

Tony Rodgers

Date of experience: August 24, 2018
GB
1 review
0 helpful votes
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Great service
August 23, 2018

The service is first class and prompt delivery every time, i have used this company many times in the past and will continue to use them

Date of experience: August 23, 2018
GB
1 review
1 helpful vote
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Ordered a new compressor to replace an item I received from another company which was damaged on arrival and the hassle I had returning it... took 10days to arrive and 15 days to get it collected and a refund...

The SGS compressor was far superior quality... it was well packed for shipping and arrived within 24hrs of ordering it... wish I had seen this item before I ordered the previous one... 5 star service from a 5 star company... many thanks..

Date of experience: August 23, 2018
GB
1 review
1 helpful vote
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Thanks SGS
August 23, 2018

Absolute faultless buying experience with SGS Eng. Top marks for communication, customer service and value for money. Thanks Guys - a great big thumbs up!

Date of experience: August 23, 2018