SetSchedule

This is one of the most sophisticated methods I've seen that separates realtors from their money. This outfit is a total fraud. And after a couple of months the phone numbers have all changed. Can not get in touch with anyone

"I spoke to a team regarding a test run to determine if their service was a good fit for me. They insisted that I pay, so I provided my card details over the phone for payment processing. Unfortunately, I didn't like the service and decided to take the loss.

However, I later found out that my card was charged without my approval or consent, and I didn't receive any email notification regarding the charges. I double-checked my login on their website and found that there was no card on file. I have tried calling and emailing them, but no one has been responding.

I hope this message helps the next person."

I want to share my experience with SetSchedule, a lead generation company for realtors based in California, as I believe it's crucial for others to be aware of the potential pitfalls. I initially signed up with them, lured by the promise of qualified leads. Unfortunately, what I received were nothing but recycled, outdated leads that were essentially worthless. I wasted a whole year trying to work with these leads, and despite my better judgment, I gave them a second chance when they reached out to me. This time was even worse.
The leads never answered the phone, and I never received any live calls, which had been promised. The customer service was horrendous; they rarely responded to my inquiries, and when they did, it took weeks to hear back. I wasn't alone in my frustrations—there are constant complaints from other agents as well. In fact, the Better Business Bureau shows that SetSchedule has accumulated over 300 complaints in the last three years, with 92 of those in just the past year.
Based on my experience, I strongly advise anyone considering their services to stay away. SetSchedule feels like a huge scam, and I wouldn't want anyone else to go through the same disappointment and wasted investment that I did. If you're a realtor looking for reliable leads, I recommend exploring other options to avoid the struggles I faced with this company.

I signed up in May 2023... Leads are the worst. Tried to cancel in May 2024 but missed the deadline and ended up having to pay yet another year of sub par leads. I then let them know I want to cancel when time is up... and guess what... the leads though sub par were turned off and my account receives nothing. I am still paying for it until May 2025 so this is truly a scam. When I look at the acct, the referral radar and the crm startes it is in developmental purposes only? If you are thinking about signing up for SetSchedule do yourself a huge favor... DON'T. Save your $$

If I could give a negative star rating, I would definitely do that. I was contacted to get real estate "verified leads" in my area and on a referral basis. About 6 months in, I totally gave up on this platform because the number of verified leads were almost non existent and not in my desired area. The non verified leads were bogus. Not one of the referrals I received were even looking for real estate help in any way. They also auto renewed without my permission and have a "so sorry for you" attitude about removing the charge and canceling my account even though I have followed the instructions online to be removed and it will not go through. Whatever you do, don't fall for their promises. Let my story be a cautionary tale. I loss the initial $2000, but I will not allow them to automatically steal another $2000. I'm considering a class action lawsuit for anyone who has been in a similar situation with this company.

Worst company to do business with in the real estate industry.
I purchased their lies and paid for the $1,7760 plan and worked the all the leads very hard. 90 plus precent of the leads were not valid, bad phone numbers, Bad email addresses, if you were able to talk to the person they either didn't know anything about looking for a home or they purchased a home 4 months ago. So there are all bad leads.

I wish I saw this before I purchased! Really really really OLD leads! One of these supposed "leads" was 7 years old. Most of mine was 3-4 years old. The "Connect Now" service is supposed to connect you with a real person on the end...what a JOKE! I had 10-15 opportunities and I was NEVER able to connect. My account was suspended for counting down the days to the end my membership within the feed and complaining. Support is next to non-existent. Complete waste of time and money!

0 Stars -- Lets just skip lead quality (total crap) and go straight to the issue. I canceled the "membership" and setschedule auto renewed me (after I had already canceled) saying that I didnt cancel... and charging my card I think it was something like 3,000 or more. I've asked multiple times to be removed from the leads being sent to me via phone text. When you try and cancel the membership they wont allow for it. On my phone they send the verification code to cancel (after several prompt attempts to keep you around) but it ALWAYS says that the code is INVALID. When you go online to cancel the cancel button doesnt work... The "close out button" works and the "change my mind works just fine" but not the "Cancel my subscription" button as they have adjusted their site so that you cant cancel. This company is a total scam.

I paid for a full year of leads of which I was promised 100 leads in a year for $ 1776. I did not receive any leads from them and then they had the guts to invoice my credit card for another year. I took it it to the Better Business Bureau but got no where. They set me up for a scheduled phone call about 3 weeks out. When they finally called me to discuss the money they owed me, the person was calling to set up my account? I told them I definitely would chalk this up as a very bad experience that cost me $ 3552.

Do not sign up for Set Schedule. You cannot cancel and they take your money and do not deliver. Do not give them your credit card. The leads are bogus. So called buyers wanting ocean front in Hawaii or good neighborhoods for $150K. The transfer hot lead calls do not exist. You answer the phone and they hang up. The interface with the app took a month to get working and then it is all nonsense. Daily emails are a nuisance and provide nothing. Need I say more they are a negative one star. Do not give them your hard earned money. I had to cancel my credit card and report them to my credit card company for trying to charge my credit card for another year. The only positive is you can connect with other agents in other states and might get a referral partner. We are all in the same boat. Bogus leads no results.

I just sat through 5 minutes of the initial setschedule pitch. I asked some bigger picture questions of how leads move from Zillow to SetSchedule and SetSchedule to me. The salesperson told me he didn't feel comfortable saying other than "by email", it "wasn't relevant" and I was asking questions "above my paygrade". It seems the sales pitch is: the only thing you need to know from SetSchedule is 1. Sign up, 2. Pay up, and 3. No refunds. Anything else is irrelevant or for someone higher up the food chain to know.

The leads are horrible despite what the marketing rep presented. I tried to dispute the autorenewal with no success -so now stuck with another year of sucky leads. I cannot get customer service to call me back to talk about any options.
Terrible company with horrible customer service.

I paid nearly $1800 for "LEADS" that were to be live transfers and good quality. After 7 months I have not received 1 live lead. The so called LEADS I have received have no idea they are interested in real estate in my area. The data SS is using is old and out of date and they lie. I have tried to get a refund. I tried to get help and actually had the CS Rep not call and not be available and NOT follow up on a SET APPT. Once you are a member there are comments and complaints inside the chat from members. Does the CEO offer to fix anything or refund money. NO- Just says he knows there are problems. Calling these leads is actually detrimental to your reputation as they know they are not viable in any way. Run run run away from this company and spend your money differently.

Setschedule provides the absolute worst leads out there. Bad numbers or people who are looking in other markets not anywhere near where I'm located. Additionally I'm guessing the recycle the leads/contact info as numerous people have messaged me back threatening legal action if they're not taken off the contact list.
In addition to that this service actually wants a referral fee IF you're able to get a deal and close a transaction... on top of paying for their terrible system. Don't waste your money!

Big promises, and terrible product. I specifically said I could work leads in a specific zip code. They only send leads outside of my area and with unrealistic budget. When you complain, they basically say, "got cha!" Just light $1650 on fire if you want to use them.

So far, I have taken 8-9 leads. (Now, they claim they are "verified".) 2 not only answer as a different sex than the name (1st red flag), but they don't know the person I asked for. All the others, either don't answer or answer and tell me they have already gotten tons of calls and already working with an agent. This service has a really expensive up front fee on top of paying 20% if you close and I don't think I am ever going to get one. I got a discount of about half and why I did it, but so far that is not helping! There is no main number to call with them and my sales guy said a service rep would call to work with me and absolutely no calls. In fact, the sales rep has stopped responding to my questions.

Many of the leads have felony records which could lead to agent safety issues, especially for female agents.

Lots of hang ups and no responses. Out of 120 leads, NOTHING. They will not issue a refund. Do NOT waste your money.

Was told I would receive 100 referrals in a year. It's been almost 6 months. Received 2! Neither wanted to even talk to me. One would not respond t all, the other said they were interested a month ago, but not now (I responded within minutes of receiving the lead). Spent $1400, what a waste. I am one unhappy REALTOR!

Overpromised and underdelivered. I joined over 6 months ago. I have not received the first lead. I have spoken to and complained to three different representatives to no avail. I'm also licensed in two states but I cannot see leads but in the one state. I've also spoken to three different reps about this and it still has not been corrected.