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SetSchedule

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Washington
1 review
2 helpful votes
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The worst company I have ever used. This company is a scam. They will lure you in and then ghost you. DO NOT USE THEM NO MATTER WHAT THEY SAY!

Date of experience: October 11, 2023
California
1 review
0 helpful votes
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This Company DOES NOT live up to its word at all! As one reviewer already alluded to... I am Really surprised someone would be okay showing up every day to a company like this that lacks, integrity, follow through and commitment to their word. Sadly, I drank the coolaid! The two guys I spoke with Richard and Matt were smooth talkers. They blatantly lied on the phone when I told them I was skeptical about lead service systems like Zillow, Homevalues, com etc. They said Oh no we are not like that at all. My agent friend was on a speaker and heard exactly what they said. I was told that I could set up my own price range ( minimum price point) geographical area and that leads were pre-screened. Does *******@aol.com sound like a legitimate email to you... well its not! And the phone number was a fax#.
I had recently started mentoring a new agent and thought this would be a great way for them to build a database of people with "pre-screened" qualified buyers AS I WAS TOLD on the phone they would be. So far from the truth! My minimum requirement was $500k and above... the first set of leads I got was $100-$300K. Within a matter of days I wanted to cancel because I could tell, this program was a SCAM. These were not going to be qualified leads at all --instead SetSchedule model is more like throwing spaghetti against the wall and seeing what sticks! I called Richard, text, emailed and NO response. I'll got back was an automated email asking if I had set up my one one one call --- did that once, waste of time! I spent nearly $2,000 for this program - I'm not going down without a fight. Hope this helps someone else from getting burned!

Date of experience: October 5, 2021
SetSchedule T. SetSchedule Rep
over a year old

Hi Kimberly,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
Over a period of time, as you rate our opportunities, use our information and review our research center our technology becomes more finely attuned to your needs. In short, our opportunities get better. Our motto: Work the system. Our Users get the best results through consistent use over a long period of time. By building a pipeline of prospective customers be sure that you remain vigilant in follow through and follow up. By keeping the lines of communication open and constant you may be the agent they choose to help with their real estate transaction.
We checked your account and you currently have 83 leads remaining that you can use for the rest of your subscription year.
We transferred your concern to your Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home

Oregon
1 review
0 helpful votes
Follow Bess B.
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Please STAY AWAY from this company to avoid the horrible issues I and so many others are dealing with. Please read as many reveiws as possible! This business Cannot deliver what it sells refuses to make it right by the consumer, fails to communicate, sides steps the issues and has a serious lack of trasparency along with a failure to disclose. I paid a very large sum up front in order to recieve a large amount of leads for my team members. I expected to receive at least 360 leads a month and was promised that was easy, there were tons of leads in my area, and their partners had a conversion rate of 6%! (I know that last number was a pipe dream, but did expect the lead count as promised). I was promised 20 premium licenses, so my team could set three radar points each memeber for leads. We did not get that for the first five weeks. After 8 weeks we had a total of 36 leads. :( I asked for a credit to my account for the lost time and for the low leads. I was always put in touch with an Agent Success Consultant. BUT, the problem was not one they could solve. This move by SetSchedule was to kick the can down the road and side step the issue on hand, which was that the platform was unusable for the first five weeks, and the lead count was wildly off its mark for what I was sold. I finally was put in touch with Steve Vrieling, Director of Client Care. I thought I was going to see progress :) The end result is that amount of leads I was sold is still not happening (getting maybe 1/15 the amount), I have to purchase another lead source for my team so their business doesn't starve, Steve has stonewalled me, won't email back, refuses to credit my account the two months, and even said he reviewed my account and sees that it is performing. I am not sure what he is seeing on his end. The numbers are painfully obvious and low on mine, and there is no way around that all they did is have me sign up for the platform, do a training with Leo, VA from the Philipines, and then deliver nothing to us.

Date of experience: March 13, 2022
SetSchedule T. SetSchedule Rep
over a year old

Hi Bess,

We are sorry that your previous experience did not meet your expectations.

We’d like to discuss your experience in detail to see how we can improve our process. I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.

If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.

https://support.setschedule.com/support/home

Kentucky
2 reviews
0 helpful votes
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Set schedule is a rip off company charging your credit card without approval. DO NOT DO BUSINESS WITH THIS COMPANY.!
Their customer service is awful.

Date of experience: May 3, 2023
SetSchedule T. SetSchedule Rep
over a year old

Hi Becky,

We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.

Both Master Subscription Agreement and the member's docusigned invoice states that:

“You hereby authorize SetSchedule to charge the provided credit card for all Purchased Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at billing@setschedule.com. Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date). “

It’s important to us that our members are more than satisfied and we would like the opportunity to resolve this issue immediately, however, when we checked our system, we found multiple accounts associated with your review name. We would like to connect with you and get additional details so we can check how we can address your concern effectively. Please email us at support@setschedule.com so we can have one of our advocates assist you.

Membership agreement
https://www.setschedule.com/msa

Arizona
1 review
9 helpful votes
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SET SCHEDULE SCAM
August 6, 2019

THIS COMPANY IS THE BIGGEST SCAM ARTIST I GOT RIPPED OFF FOR $1800. 00 and not one lead! BE VERY AWARE! Company out of India. SCAM SCAM SCAM

Date of experience: August 6, 2019
SetSchedule T. SetSchedule Rep
over a year old

We are sorry that you feel you had a less than 5-star experience, Shawn. Please contact us at support@setschedule.com or 888-222-0011. We would love to talk more about your experience. You can also access the SetSchedule Help Center for any questions that you have about the app. https://support.setschedule.com/support/home

Overview

SetSchedule has a rating of 1.6 stars from 559 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SetSchedule most frequently mention real estate, customer service and credit card. SetSchedule ranks 16th among Scheduling sites.

service
256
value
250
shipping
100
returns
164
quality
230
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