SetSchedule

Hi Jerry,

We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.

However, both Master Subscription Agreement and your docusigned invoice states that Cancellations must be received thirty (30) days PRIOR to termination of the Membership term which is on February 1,2021.

"You hereby authorize SetSchedule to charge the provided credit card for all Purchased Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at billing@setschedule.com. Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date)."

Regarding the leads, SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners). https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-

I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible to teach you the best practices, maximizing your membership and different ways in using the app. If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home

Hi, Lori f.
Thank you for bringing this to our attention! If you are unsatisfied with a lead that you have purchased, you can get a refund via the app. Just login to the app and under the support icon you can select “I’m unsatisfied with a referral” for a full refund. A link to a video going over the process is below. Please feel to reach out at support@setschedule.com or 888-222-0011 if you need any further help!
https://www.setschedule.com/profblog/how-to-get-a-refund/

Hi Sara,

We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our members. So, we hope you will give us an opportunity to discuss this further with you.

I reviewed your account and confirmed that you still have 9 appointments, 50 leads and 200 targeted records left in your bucket.

In case you are unsatisfied with any of the opportunities, you can always get a refund or a replacement for those through the app. To do that, just click on the support icon located in the top right of the opportunity and select that you were unsatisfied with the referral. From there, you can decide if you would like a refund or a replacement. I have included a video link below that walks you through the process.
https://www.setschedule.com/profblog/how-to-get-a-refund/

I have transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.

If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.

https://support.setschedule.com/support/home

Hi Michael,

We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.

We reviewed your account and invoice you signed last June 17,2020. Both Master Subscription Agreement and your docusigned invoice states that Cancellations must be received thirty (30) days prior to termination of the Membership term.

“You hereby authorize SetSchedule to charge the provided credit card for all Purchased Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at billing@setschedule.com. Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date). “

I sent your concern to your Agent Success Consultant with SetSchedule and I will check back at the end of the day to make sure you were contacted with a resolution.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.

https://support.setschedule.com/support/home

It’s important to us that our members are more than satisfied and we would like the opportunity to resolve this issue immediately.

I see that your Agent Success Consultant already addressed your concern regarding these leads and our management took action on getting these leads removed from our database.

The package you availed still has 42 leads remaining until October of this year. We can appreciate your disappointment that this lead didn't work out for you, but the good news is we have lots more leads you can work through to find your next transaction.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step of how to do things within the app.

https://support.setschedule.com/support/home

Hi Roman,

We value your business and regret that you were dissatisfied.

We would love to recommend you go to the SetSchedule YouTube channel ( YouTube.com/setschedule) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here https://support.setschedule.com/support/solutions/33000136982.