Love this site. Beauty Insider gives you great deals and free products, also free shipping over $50 and 3 free samples!
My go-to products are always out of stock:< I love the freebies whenever I order but the shipping is always late
The Sephora concealer is very good for under the eye but to conceal the brow it's flaky not sure is it's the product it's self or just my skin
Their new website is buggy and their customer service (online and over the phone) is bad the majority of the time. They seem very poorly trained.
I wish i could buy all the pretty stuffs here. Lol. I love the brands, oh my! Such a good quality and brands.
There stores are outstanding they greet when you walk in they do everything they can to make you happy before you leave!
You can buy everything Sephora sells elsewhere. They tout "free samples" yet do not deliver. Buy elsewhere they deliver on "bonus" offers.
Love the makeup and the store is lovely the worker are very nice. I like the eyeshadow and lipstick they have.
I have ordered from Sephora many times. Everything arrives quickly and packaged well. Never had any issues :)
This level specifically can b improved a wee bit, but now that they hav revamped the rewards program I will be able to experience more hopefully
Good customer services, free samples, fast delivery, full support of experts made this site higher than others
Good selection of products. Nice freebies from Ultimate Rewards membership.
Prefer online ordering to store shopping.
In love sephora, when they don't have what you want at the store its usually online and with fast shipping.
Worst customer service at Sephora.com. They are probably the most unprofessional business I have ever had the misfortune of having to deal with. When a supervisor was unable to resolve my issue, I asked for her name in reference to the call, the 'supervisor' at Sephora.com replied "I already gave you my name at the beginning of the call", she then refused to give me an address to make a complaint to, refused to give me her supervisor's name, and then said that she was hanging up on me (and proceeded to hang up). When I phoned back to speak with another supervisor, my account clearly had notes attached to it, and I was left on hold for 20 minutes and then refused service. Now - you might think that I had been extremely angry during the first call, or maybe I did something to provoke this type of treatment. But, in reality, I just wanted to resolve my issue (concerning gift cards), and when one person couldn't take care of it, I politely asked to speak to someone higher up, as is everyone's right as a consumer.
I had been a long time customer and a "VIB" (a marketing attempt to create consumer loyalty). Once I am refunded the amount of my gift cards, I will definitely take my business elsewhere, and will let my friends know about this as well. I recommend Nordstrom - their customer service team is always professional, and they would never treat their customers in this manner.
They never resolved my matter, and I have now written a complaint to the BETTER BUSINESS BUREAU. I suggest this as a resolution for any other disgruntled customers of Sephora / Sephora.com.
Shame on you Sephora.com customer service management. You are an integral link to customers at Sephora.com, and your actions convey nothing more than a sham of a business.
Excellent customer service. Very fast shipping. And the products are perfect. Favorite site... love shopping here.
Overview
Sephora has a rating of 2.6 stars from 555 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Sephora most frequently mention customer service, gift card and next day. Sephora ranks 706th among Cosmetics sites.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members