Sephora

LOVE Sephora online! Love the help i get when I go into the store. They really know what is great for my skin. Thank you!

I was at the Sephora Alderwood location inside JC Penney on black friday. One of the employees was looking at me and my 2 other friends that were with me like we were stealing. I felt really uncountrouble. Then I grabbed a Q-Tip from where the cleaning supplies usually are. It was a square container and I grabbed 1 q-tip and put it back. The employee walked to me and asked me If i was going to buy it. My response was no because it was 1 q-tip then she grabbed the whole container and accused me of not being able to sell it again thanks to me. I wasn't sure if it was for sale. After that she walked to the register and throw on the garbage can the q-tips. I few minutes later i walked to her to tell her she shouldn't be treating her customers like that. Then she ignore me and said ok ok. I'm really upset at this whole senerio because I always shop at Sephora and did not like the way she treated me and didn't even apologize. After this whole situation I Will never shop at Sephora again. I think employees should be train more on how to interact with customers. And learn how to not bring personal problems into work. Cause clearly that employee looked like she was upset at something.

Why you think that your product is better than others, for example? And by the way, your customer service is not good. Your marketing is awful, guys.

I was in the Hampton VA location to return a powered makeup(bareminerals)that was too dark for my face. I was assisted first with a young African American lady which was pleasant. When not finding anymore of the specific powder I wanted, the associate asked another lady Kristin (light green hair) the vibe I felt from this lady when she was answering the other associates question about the specific makeup I wanted was like " oh well we don't have it" in stead of giving me other options she kept stocking her shelves. I kept looking for something else I could exchange it for, Abby a very kind bubbly young lady helped me in depth until I found what I wanted. She gave me her full and undivided attention. Upon checking out the African american lady that help me before checked me out. I asked her a question about the price during the exchange and Kristin who was checking someone out beside her, cut her off to inform me that " since we can't prove what you paid without a receipt the item will be at its lowest price. This lady was very snoody with everything she said to me, and on top of that I wasn't even talking to her at ALL. She made me feel like I was a liar when discussing the price. When asking for this lady's name the young lady that was checking me out would not give it to me. She said " I cant do that because she is helping me out" she insisted I ask her, so i did. I highly recommend that Kristin is re-trained on the basics of good customer service and how to put together responses to any situation instead of blurting them out not thinking how it sounds when she says it. My family shops here at Sephora and I'm sure they would be highly upset to hear about this considering they gave me a gift card to shop at this place. Never again will I be back.

I ordered a gift card from them, they took my money out of my account and did not send the card! I think they are scammers!

My mum bought the advertised midnight serum and says it's very god. The effect is noticeable and she is happy about that.

Briogeo is fantastic. I tied it first when I saw it at my friend's place. Then, I decided to buy it. I'm satisfied and impressed.