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Sendle Reviews Summary
Sendle's reputation is marred by significant customer dissatisfaction, primarily due to unreliable service and poor communication. Many users report frequent delays in pickups and deliveries, lost parcels, and a lack of accountability from customer support, which often relies on generic responses. While some customers appreciate the cost-effectiveness and ease of use of the platform, these benefits are overshadowed by the stress and frustration associated with service failures. Overall, the feedback indicates a pressing need for improved operational reliability and customer service responsiveness to restore trust and satisfaction among users.
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First time I used sendle I received an email with an estimated time during the day of pick up which they then picked up. Excellent service
This time, no email and no pick up on the allocated day.
For practically the same price as Aus Post I don't even have to leave my house. Sendle picks up from your door and delivers to theirs. Always a good turnaround time too
Thank you for sharing your amazing feedback - we really appreciate it! Happy Sendling! :)
Everything they say they will do they do. And they keep you posted about it.
Thank you for sharing your amazing feedback - we really appreciate it! Happy Sendling! :)
Cant ask for better service from making the online booking to pick up at the senders door to delivery to my door.
All a very fast and efficient process.
Great and speedy response. Called for an extension of promo, and was accorded a provisional allowance, that I much appreciated.
If you live outside a major city shipping options get very limited. Having Sendle means I am not driving to a depot to ship my packages, and I pay far less than Canada Post rates. My customers are very happy with the speed of the service, and I am happy with the software and price.
Generally speaking the service is good. Our main concern is drivers coming at any hour of the day - sometimes 10am when we are not ready for the days collection and sometimes noon or afterwards. There needs to be consistent time we can work towards and noon is best suited to our business. Aramex parcels are unpredictable with drivers not collecting for days until we call or email them.
Hey Organic Instinct! Thank you so much for your feedback It is much appreciated! At the moment, We can't specify an exact pickup time yet. We know that this would be helpful, and we're looking into it.
In the meantime, we suggest that you add specific pick-up instructions to your order so that the driver will be aware of this. Although this is not a guarantee since it will depend on the pick-up volume and unforeseen delays in our driver's route, we will try our best to fulfill this for you.
You can get in touch with us through chat on our website should you need further assistance, Team: https://support.sendle.com/hc/en-au
We look forward to hearing from you.
As always, my package was delivered quickly, easily and at a great price.
Easy to book - collected from front door - delivered quickly!
Our packages are picked up in time and arrive safely.
Easy and pretty fast for overseas delivery. Will use again.
Pick up from door, delivered quicker than competitor at a cheaper rate. Highly recommend
Sent parcel from Sydney to south coast.
Picked up on time and delivered faster than I expected.
We're happy to hear about your great experience, Paul! We appreciate you sharing this here. :) Til the next parcel!
Thanks again for another successful delivery :) Very Happy
Thanks as well, Matt! We're happy to hear that all went well. :)
I have always been happy with Sendle their service is excellent their pick and drop-off are always on time.
I wouldn't send any parcel with anyone else and their prices are the best.
We appreciate your feedback, Freida! Glad to hear that our service works well for you. Til the next one! :)
The title of this review says it all. Prepare, enter measurements and weight, see the prices, choose and print. BAM! Done!
Woohoo, so happy to hear this Roger! Thanks for leaving a feedback on your experience :)
Very satisfied.
Easy to use service...
here is a picture of a horse.
50 fking characters?
We booked four pickups from the same address all going to the same place. Issue #1 I guess is why can't this be four parcels on the one consignment - but alas, it is four separate consignments. Instructions to the driver clearly said that the office was behind the garage. Two attempts to collect are marked futile. No attempt to ring in order to clarify the instructions. We have revised the instructions to advise the driver to ring when he arrives, not attempt to collect from the house and to go the office behind the garage. Hopefully he gets it right this time.
Hi Rick! Thanks for raising this with us. Really sorry to hear your parcels were not picked up successfully. Your updated pickup instructions have been forwarded to our pickup partner for their reference and action.
We will monitor the progress and follow through as necessary until your parcels are successfully picked up.
Please note that parcel pickups can occur anytime between 8AM and 6PM on weekdays (public holidays excluded). Kindly ensure that the parcels are ready for collection as normal - packaged, labeled, and available as per pickup instructions.
Please rest assured that we'll do our best to get your parcels moving.
I have never found a single thing to complain about your service. Always professional and prompt.
Thanks for your feedback, Janice. We're happy to hear about this. :)
Simple easy and good value. Items always get there in good shap and within a good timeframe.
Thanks a lot for this feedback, Judy - it’s appreciated! Happy Sendling!
From the business
Sendle is building the most efficient and delightful delivery solution on the planet to make shipping simple, reliable and affordable for millions of small businesses in Australia, the U.S. and Canada, and their customers.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Trevor! Thank you so much for your feedback. I'm glad to know that your first Sendle pick-up went smoothly and I truly apologize that on your latest order, the pick-up had been delayed.
As much as we would love for every order to be collected on time, just like your first order, I'm afraid that our drivers face uncontrollable factors that may cause these delays. Nevertheless, Sendle has a Pickup Guarantee [https://support.sendle.com/hc/en-au/articles/360001585231] which covers these situations. It basically means: we have a dedicated team who organise/reschedule for the driver to pick up the parcel on the next business day.
There's nothing more you need to do except to ensure that the parcel is ready for collection as normal - packaged, labeled, and available as per the pickup instructions.
We look forward to a smoother on-time pick-up on your next orders with us, Trevor!