Amazon Seller Central

I have been paying for Amazon Seller Central for over two months. I competed all the set up, pricing, images, keywords, everything. My product never showed up on Amazon. No results from any keywords or even my brand name. Amazon suggested I pay for FBA (fulfillment by amazon) - I don't need this and they take a significant amount of revenue share in addition to all the other fees. Shipped my product, met their requirements, inventory showed as "arrived" and "available" by Amazon. No search results for my product - nothing. Now they suggest I place ads for more fees - then I should magically appear on Amazon - just like I was promised with FBA. No customer service, no Help menus resulting in anything related to this topic and not getting anywhere when I finally connect with anyone by email. They offer sales options and next steps to a better life in Amazon but no product appearance.

TOTAL WASTE OF TIME AND CASH.

Worse they have thousands of dollar of my product with no clear path on how to get it back.

I read the Amazon seller policies and thought that I would receive a payment on the 8th of September. (I sold my first book on the 17th of August) Well when the 8th rolled around and I didn't receive payment, I called to sort things out. Well I was informed that I was wrong and that I would receive payment on the fourteenth. That's fine, I was in the wrong. Well the fourteenth rolled around and still no payment. So I called on the fourteenth and the lady reassured me that I would have my money pending in my bank account by the end of the day. The end of the day came and there were zero pending deposits in my bank account. So I give them yet another call, well after being on the phone for 45 minutes I was told that I would have to wait an additional 14 days! Absolutely ridiculous. I was told several times that it was policy to wait and while that my be so, I was told TWICE, by two different people that I would have my money on the fourteenth. If I go to a store and an two different employees tell me the price of a T. V is $12 and then when I check out and the T. V is $50 then the company has the responsibility to lower the price. Same concept. I am completely disappointed in this business.

I sold an expensive baccarat art glass on Amazon in the original case after the buyer paid and I got ready to ship Amazon only allowed $6.00 for shipping an item that cost $19.00 to ship. I refunded the buyer and explained that I couldn't lose that much money on shipping. After I refunded the buyer Amazon told me that I owe money for shipping charges, after calling to Asia and Philippines I finally got an answer the representative helped me to get my refund for the shipping charges. Afterward, I received an email from Amazon stating that I owed $4.49 for administrative fees. I wrote back and explained that I didn't ship anything and I refunded the buyer all of his money. Amazon is stating that they have to charge me an Administration fee because they had to do some work. Now, this is Bernie Madoff scam. Charging Administrative fees for what? Yes, we know why you are charging this fee because you didn't get the overcharge commission of the seller fee so you just have to rip earnest people off for any reason. Now people say that Amazon is the best thing out there, but I say to Amazon to watch your steps because you are only as good as the people that shop on your website and remember I am not only a seller I am a customer and so far you are not doing well at all from this end. By the way, Amazon has a third party scam if you want your money within one day, the third party charges you 2% or more just to receive your money in one day. I feel this is just another company that will go belly up in a matter of a few years with most of the CEO and staff heading off to wear black stripes.

Ever since I made my Seller Central account I have been unable to access my account. I have sent over a dozen messages to seller support however, each time I am told that my computer is the issue or that the email I am using is not associated with a seller account, when I have verified that it is an issue from Amazon's side and I am 100% sure that the email I gave them is the one associated with my seller account. I am extremely disappointed, and do not know how not even one person from seller support has even attempted to help me fix my account. I even asked them to terminate my account which they refused to do! Meanwhile, my account is being charged when I cannot even access it! Not to mention, each time they give me a non-sense answer, they mark my case as resolved so I must start all over and send another help request. I am so desperate to fix this issue that I even email Jeff Bezos and contacted every source I can. On top of this, the amazon support line is not accepting calls right now due to Covid 19. This is ridiculous and I feel sorry for anyone who's sole source of income is selling on amazon, because if this happened to them they would be screwed. If I could I would give them 0 stars. Never have I received such bad service.

DO NOT SELL ON AMAZON, they hold all your money on account level reserve they take money from you little by little change up your payouts dates things dont add up they are scam artists ive never had these problems with a merchant in my life, customer service cant do anything to help you except create cases that never get answered, absolutely the worst experience of my life, i would rate 0 stars, the fact that they hold your money for a month is ridiculous, when your buying products with your own money and fulfilling your orders yourself they have no right to hold your money. Ive had over thousands of dollars stolen from me from there "system" do not waste your time with these people, take your business to a different merchant. My disbursements have changed multiple times it first started off as 600 for a couple small items and brought down to 400 i was promised my money in 3-5 days multiple times its been over 2 weeks, and it seems like they just release your money little by little in increments, anyone who does business knows time is money and the longer they hold your money the less you can make, they promise to release your fund every 2 weeks, but will then hold it all on account level reserve for another 2 weeks, and release less then 10% at a time by the time you get your money bills and life eats it up you have no room to grow or progress, big scam.

I tried setting up an individual account. During sign up I emailed Amazon to notify them that the website was not allowing me to sign up for an individual account. They stated in the email response (immediately-because it benefits the company) that I should continue to sign up for the professional seller account and they would reimburse me for my account charges. All I have to do is downgrade and ask them once downgraded.
If they tell you this, DO NOT SIGN UP OR GIVE THEM CREDIT CARD INFORMATION!
This is a scam.
Once you sign up, they deactivate your account, charge your credit card and because your account is deactivated, you cannot downgrade, so they cannot refund your money. (Great way for them to keep making money I guess.)
I called and managed to reach a person to talk to (after many emails to *******@amazon.ca going unanswered, I gave up on emailing because since they can't gain anything from answering this email as promptly as the last one, they don't answer right away- or at all so far).
Lady on the phone ( *******072) concluded she could not reactivate my account and kept stating "Rest assured they will answer you-there must be a lot of people having issues with their accounts..." So maybe fixing the problems might help?
She cannot reactivate my account, and theres NO ONE to call at Amazon that can reactivate on their system.
Just don't waste your time. It's not worth it. They have great marketing to draw you in and think its a good idea, but no service after that.

Was ment to be paid on the 8th June! Said my card was invailed! It was not! Contacted them and they said the payment would now go out on the 22nd June! Asked for the payment team to contact me and was told they would within 24hrs! They didnt! Contacted again and was told AGAIN the payment team would contact me within another 24hr! They never did! Asked to talk to a manager and was told I would be contacted within 24hr! You guessed it! They never! Now Im told for no reason the oayment will go out on the 24th June and then will go into my account 5 days later! What a joke! DO NOT USE!

An absolute nightmare is the only way I can discribe this company. I closed my seller account in early 2014 only to receive an email over a year later to claim I owed amazon £1.02p on the account. They insisted my account was not closed and could not be closed until I paid them the £1.02p. They sent emails from noreply email addresses. I explained to them in my Emails written on their website that any balance was cleared in 2014 and that no money was owing to them. Evidence of this was that I could not access the closed seller account! I shall never sell on amazon ever again. They were not bright when my seller account was open. They're a nightmare when it's closed! They will need to explain should they go to court why it took them well over a year to request £1.02p and why an account which according to them is not closed, cannot be accessed. They would also not talk to me over the phone unless I gave them my credit card number which I refused to do!. They claimed this was their policy for identifying people. But this is not true because when I have called them before they did not ask for this information. Be aware!

Amazon experience has been horrible from the start. We manufacture our own products under our own name, We have a trademark on our name, Amazon suspended by account because another retailer whom Amazon wouldnt give us the information to claims to be the owner of our company and claimed fruad against us so they wouldnt have any competition so amazon suspended our account for nearly 6 months while the useless seller support evaulated the information slowly, mean while you bet they still charged me $39.99 a month if I wanted to keep my account active while it was suspended. Finally got that cleared up, Had tons of problems with them over 2 years, One day we came in and all our items were no longer active, For 2 months tried to find out why, I got tons of random answers from Amazon staff guessing and pulling at straws, Its now been about a year since they suspended my account, To this day with out a clear reason, I had no A to Z claims in the last year of selling, Had one negative feedback out of over 1000 feedback, Selling metrics all in the green. Amazon seller support is a joke, they cant help with anything over the phone leaving me to email another department of amazon in which they answer back about once every 2 weeks with a generic copy and pasted response. Selling on Amazon will leave you with less profits, and more headaches. Funny thing, Found that Amazon is now selling my products direct, Tried calling and asking where they are getting my products from, not to mention they are selling them at a discount, Devaluing our brand and our products.

I am a registered seller on Amazon under the name Shriyansh Creations. I have put a removal order from Amazon FBA on 4th Nov 2021 with a removal id (*******UEH). It was supposed to deliver to my Kolkata address but still today I have not received my inventory. On calling Amazon seller central, they gave me details of the courier & tracking ID. My questions
1) I have send my inventory to Amazon & it's Amazon's responsibility to send it back to my address on account of removal order.
2) How can they be so irresponsible that after sending the courier they are not bothered about checking whether the seller has received the inventory or not. This is breach of trust.
3) Why the hell I have to track with the courier company to get my inventory back. This is not my responsibility.
4) Still I don't know where is my inventory. It's more than a month & Amazon is not bothered.
5) If I loose my inventory, who is responsible for my loss?
With much hope I have started as a seller in Amazon but today I can definitely say it is the worst decision I have taken as I have lost everything. Still I don't know if I will ever get my inventory whose value is more than " abc". I can't mention the value. I am totally fed up. My business, my everything is on the verge of closure because of AMAZON.

Worst manager hired by amzon Mr kawal Desai who doesn't have manageral skill at all, how to speak with seller,. He is behaving like king abv than Amazon, very errogant, rude behaving with seller like some aliens arrived to despetch Thier stuff in FBA. All his associates are ilitriat like kawal Desai. Our inventory he forcefully rejected for no reason and treated us very inhuman way.we feel cheated after all huge amount invested in FBA inventory. All staff including security all are disgusting, not speaking politilty with seller, lengthy process, not a single staff provided for helping us for unloading boxes as I requested than to no help after telling tham that I had operated through surgery last year in spine surgery. Still no help provided to us. all are standing like zindalash, bad experience heppand no to go for FBA. Amazon poor management at BOM3 Kawal desai so called manager. Kawal desai and his all team seems big frude team, poor cheep quality staff.

They need to get trained before responding to customers, its 1 out of 10 you connected to a person who can understand your issue and solve it

They let you pay and dont activate the account. This company is so bad no contact possible they only want your money!

One star is to much!

I signed up for a FBA account a month ago. Absolute NIGHTMARE. Amazon charged my Bank Account $39.99. I have been trying to resolve this for One Month. I can't set up the account because it keeps asking for another $39.99 which I already paid. I have contacted the BBB Consumer Affairs plus I have disputed the charges with my bank. Amazon Central has no record of me being charged YET when I call Amazon Customer Service they have a record. First I was told I could get a refund. Then my account is in review and they keep stating they did not charge my debit card. Bottom Line if you are thinking about sending merchandise to this company. Don't They can't even balance a check book. I am thankful that they screwed up early in this process. What would happen if I had thousands of dollars in inventory in one of there warehouse's There response to all my emails where the same Basically GO F YOURSELF. The last email I received they told me I am not entitled to a refund this is after being told you can get a refund up to 90 days Do not use the program. BOTTOM LINE If you are thinking about working with this company DON"T You will regret it