Clyde M.

Amazon has really changed over the years. Used to be, you could pick up the phone and call them to take care of any issues. Now, they are matrix driven (ever notice your dashboard?) and whatever data goes into the matrix is what they go by. We have been sellers for just under 20 years. Just a week or so ago we got a policy violation through the dashboard for selling a used book as a new one. We have never done that and we never will! The violation was very vague and when we asked for details to take care of it no information was given. We were told to file an appeal. An appeal? I don't remember going before a judge/jury... we didn't. We were told it could result in account deactivation. We appealed 4 times and each appeal was declined. Then, just a day or two ago we got a violation for a banned book. We haven't had that book for a couple years (Amazon had it at the same time!). The human element is gone. All they look at are the stats. By the way, we never received one customer feedback for selling a bad/used book. Our customer reviews are 100% for close to the last year. And yet we are supposedly guilty. Part of the appeal is to check off on a list of what you think (yes, what you think) you did wrong. With no actual complaint or purchaser feedback how do you do that? We did it four times and each time it wasn't the correct one. Finally, my wife checked every possible crime (I used the word crime on purpose. That is how they will treat you). That really did it. They quit responding to us at all. Customer service will not help, I have had a chat with them and sent several messages. They have the attitude that you work for/belong to them. Amazon, you will soon be deactivated by us! Good riddance. For what it is worth I did file a complaint with the BBB. Maybe a real person will contact me for that.