Amazon Seller Central

My experience has been similar to the other reviews written. First of all, if a customer has any complaint about your product, Amazon will pull your money out of your account and give them a full refund. Ebay is much better as they at least consider both sides and try to make a fair decision. Second, the seller support is useless. I received negative feedback and it lowered my score to under 90%! Hardly anyone posts feedback on Amazon, so when you received one bad review, it impacts your rating. Here is the thing about this feedback: the seller was furious because I had shipped their product using signature confirmation. Well, I actually didn't know this was happening. As it turned out, there was a glitch in Amazon's shipping settings and it was automatically defaulting to this. I never used signature confirmation. I pay for shipping and at $5, I won't make much of a profit! Amazon will not remove this feedback. They keep saying that the seller did not recieve the item by the expect date. Well geniuses, as I KEEP SAYING, that is because of the signature confirmation which was a known error at Amazon! I actually had to wait a couple of days to ship my orders until the problem was fixed (it wasn't possible to ship without the signature confirmation). The feedback does not accurately reflect how I conduct business, but Amazon doesn't care. You would think they would care a little more since they take 15% of my business. I wish more people would buy off of ebay. You can find the same products there for lower prices. I wish this review would negatively impact Amazon they way that the review I received has impacted me. However, it still feels good to write this.

Very Very poor response from the help team, they just make us roam around from link to link, but could never give us a proper response
Even after closing my seller account a subscription fee was being charged from me for altogether different market place which had no connection with my account (I was working with US and JAPAN charged me with a fee of Rs. /-(INR) which had no explanation, and when I contacted the help line, they told me that "AMAZON.COM" cant handle the support for Japan market place so I better contact them for my query, and FUNNILY the Amazon JP can't even identify me as a user let alone seller, and it just denies even identifying me as a user
If I don't even have access to a seller account at the Japan market place, they who gave them the right to credit money form my BANK ACCOUNT?
Seriously fed up with their irresponsible behavior. While looking at their steps as to how to sell at amazon, they make it look as if it is a cake walk, but in to be precise, I would like to use as word such trap. Like Amazon just credits money from my bank account when and where they need and I have a no say in this (maybe it would be understood if my sellers account was active, but even after closing my account i have to go through all this crap and mental tension not to mention my time waste).
And above all, I don't even get a response regarding my money refund.
Really terrible experience
Wouldn't recommend anyone for this

Cannot do anything as a seller on Amazon Seller without encountering a bug. Customer support team is absolute trash. I can't get anything done.

I signed up with Amazon to sell my product as my self-employed income took a dive during the pandemic and I wanted a second income stream. There began a nightmarish journey that would end up costing me thousands. I'm not kidding. I understood that sales would take time to grow. Fine. I planned on having to support my business with my own money until it could pay for itself with growing sales. Great. I knew that I would have to spend money on advertising on Amazon to get sales. OK. What I didn't plan for was Amazon's TERRIBLE systems which no one at Amazon Seller Support seems able to manage properly or fix, and their absolutely apathetic customer "support". Basically some technical glitch meant that my product images would not display properly. Either some of my images were missing from my listing, or they were inexplicably appearing in the wrong order, despite them having been put in the correct order when I uploaded them in my own account. I tried for WEEKS to get Amazon to fix the issue, and I got the same response every single time: "We have actioned the changes you requested. Please allow 48 hours for these changes to take effect." But nothing ever changed, the images were still missing or in the wrong order, and NO ONE would bother to look into the issue or even read what I was saying to them. I also ended up with a load of stranded inventory, whereby many of my product units somehow ended up unsellable, and I have been waiting months for them to be returned, to the point where I suspect Amazon has no idea where they are. In the end, I pulled my product from Amazon and had my product returned to me (at great expense) and gave up, as trying to get them to admit to or resolve an issue on their side is like smashing your head against a brick wall. The trouble with Amazon is that they do not feel obliged either to help you or to explain themselves when something goes wrong on their end, so as a seller you will always be the loser.

If i have a choice i will give amazon less than 1 star for how they treat sellers.
Extremely high fee for selling as well as charges.The seller support customer servises very little english(they source cheap labour from abroad) and you will be wasting your time to trying to explain the support you need or you wont understand what they say. They struck of your listing with our evidence if your competitor make a case against you to get to get you out of your way. Frudulant customers claim they have not received item when tracking shows it been delivered. Amazon refund them from your account even if you have a proof its been sent. They suspend your account if system suspect pricing error, and any other silly reasons, your account wont reactive for more that 5 days more. Some of customer service not even trained well and they dont know what support to give you. I cant go on.It is money making scheme, where they collect extremly high selling fee from each item you sell, but the service they provide is nothing you would expect for the fees you pay. I can go on. But i have had enough from them and their disappointing customer servise.in process of closing the account and i expect nothing but to be draged around for longer as i read in the reviews here. I wish i read the reviews befor i sign up. Those of you who are reading this, take this in inconsideration befor you do so.

Their support is that bad. My only hope is to end my life. Tell my wife and kids i love them but I have lost all hope in humanity.

I am a seller on Amazon for 2 years, I racked it up all the earnings from Amazon, and I realized that my income is even less than a regular job due to so many scams refunds or abusing on the return policy, I sold Brand new sealed Canon ink and Philips shaver via FBA and end up customer return with a empty ink cartridge and a used Philips shaver with lots of hair inside, which Amazon approved them for refund (Total loss on me), after that I changed to sell on FBM with a 20% restocking chargers if return, then there is another problems comes out, new buyers still want to return so I took off 20% restocking chargers then everyone left a negative feedback for charging them 20%, after that Amazon warn me on my account health, although I call Amazon for help and explain to them but they don't care, they told me to work with customers! So I should work with customer to steal my ink and free test on the shaver then offer them refund or partial refund? To be a Seller on Amazon, it is totally unfair, unless you want to participate the crime with buyer, this is what Amazon wants to see, and now I am changing my strategy, I buy things and Ink from amazon after used I returned it, I have free ink to use every month regardless of how much of the price or 20% restocking chargers, I am still winning or maybe is free, all of my friends are also doing the same as we are the buyer that Amazon care the most. This is truly working strategy as being tested for 3 months

As a private Amazon seller, I had a buyer say they didn't receive my order. Per tracking information provided to the buyer and Amazon, it proved the order was delivered to the buyer by USPS. Amazon ruled in favor of the buyer regardless of the USPS tracking record proving delivery. As a result, I've lost my item shipped, the shipping costs and the cost to get it to the post office the day after the order was placed. Amazon said I had no way of proving the order was delivered! USPS tracking information isn't proof of delivery? I was a long time Amazon seller with perfect five star ratings and Amazon chose to support the buyer and negate thousands of dollars in commissions they made off of me in the past. I will no longer sell on Amazon as their tracking information is totally useless for sellers, as Amazon will not honor the USPS tracking information proving delivery. Amazon also has no way to prevent fraudulent sellers from listing on Amazon and selling products they don't carry in stock, scamming buyers into purchasing items they will never receive. These fraudulent sellers interfered with my legitimate items I was selling, driving potential sales to fraudulent sellers. I've reported these instances to the Amazon seller performance email site, but they (fraudulent sellers) keep popping back under different seller names. Amazon Seller Central is in total disarray in trying to address these issues. Sellers, be aware if you sell something on Amazon, as all a buyer has to do is place a claim against you after the delivery window has passed and you will lose everything no matter your providing proof of delivery!

To fix a problem with a failed seller site registration, Amazon suggested I use a different e-mail I.D. and phone number (presumably leaving the broken registration attempt on the system where it has been for more than a year). My e-mail addresses and both my cell phone numbers are now locked out of registration by Amazon. I cannot use a different cell phone number - this is a business and I cannot afford to change it to accommodate Amazon's flawed software and registration processing (and their lack of support). This is probably the 6th or 7th time I have tried to get this fixed.

Originally, I tried to create a new seller site registration and got 95% finished but I moved to another state before I could receive the address verification letter. I cannot travel back 1400 miles to my old address to get the verification e-mail, and I cannot work with the new people that live there.

I have tried several times to explain this and keep getting routed by somebody to https://www.amazon.com/hz/contact-us which does not help my situation at all. The chat bots do not know what to do with this and will send me on a wild goose chase to the wrong or broken links (authors, for example) and then I finally end up going back to that same website.

When I try to connect with my attempted registration and log in, it sends ANOTHER mail verification letter to my old address. I have asked them to CANCEL MY ORIGINAL REGISTRATION so I can get out of this catch-22 loop, or at least connect me with somebody who will stay with me until this is solved and I can start selling my book. I have been trying to get this cleared up for over a year. I am so tired of getting e-mails saying that Amazon is concerned and will fix the problem and provide help. Jan Peter Wolf on behalf of Susan Gibbons-Wolf, Author.
See less

There is no seller support or protection with Amazon Seller Central. None what-so-ever. One very common example:

A customer lodges a Return Request stating "no longer needed" - to which Amazon 'Auto-Refunds' them; no questions asked. The Customer never actually returns the item, however (on the same day) they make a follow-up "Replacement Required" claim - a blatantly obvious contradiction to their "no longer needed" refund for an ostensible return. Amazon does not give you any option about this. You either replace the item, or face severe penalties. Amazon does not provide you any means to sufficiently contact them and report this abusive practice. You scour google for the correct link to their 'Seller protection section' which is named something vague and unhelpful (and to be honest, isn't really intended to help your exact case). The page is deliberately convoluted and confusing. You finally manage to file some account of the event, and you never hear a response. That's the end. Then it happens over again.

Another example: A customer wrongfully files an A-to-Z claim (without ever contacting the seller to resolve the issue), citing that the item did not arrive when you have tracking to prove it did. Amazon takes this and marks it against your account, threatening your security. Amazon automatically refunds the customer. If you try to reach the customer to clarify any of this, the customer blocks your messages, or asks Amazon to make you stop contacting them. If you file a complaint with Amazon, they ignore it. You lose stock, you lose money, and that's the end of it. Rinse and repeat.

Amazon turns a big profit - there's no denying that. We know about Bezos's massive income surge during the terrible crisis of COVID-19. We know about the warehouse employers being denied basic human rights (for example, being able to stay home during a deadly tornado, leading to a number of injuries and deaths). We know about their joke approach to workplace mental health with the AmaZen (a closet you sit in). So in this way, the record disgrace of Amazon Seller Central won't be surprising.

Creating many cases and calling many times and the reps still do NOT know what we talk about. Dumbest folks and stupid internal inefficiency

We are an International Prime Seller Fulfilled company that is selling on Amazon US. We had a return request and were in the process of arranging the return for the item when Amazon automated refund service refunded the customer ahead of us. Now the buyer has changed his email address and all the emails are bouncing back leading us to have no way of reaching him to complete the return. After dozens of calls we asked point blank to Agent 6 is there a way to contact the buyer and were told flat no. When we filed a SAFET claim we were told that we authorized the refund and as such no SAFET claim is available. Which is absolutely false. We appealed the decision and then the next day our status changed to "Claim withdrawn by Reseller", Ridiculous! We did no such thing. After pressing the issue with Agent 8, who by the way had a dog barking in the background while we were talking to him, were informed after the so called cancellation of the Claim was actually done by Amazon and not us. Then why tell us we withdrew? He then told us that we now have passed the deadline for filling the claim. Amazing!. Agent 8 felt obligated to dig deeper and get back to us. Now his report has arrived and we have been cited policy. According to him we had a return address that was international and the policy of "Refund without return" had been initiated by Amazon automatically without any regard for our effort for us arranging for the pickup.
As far as we are concerned Amazon created this situation where the motivation for the buyer to return the item was removed by issuing a refund without wating for our return process to complete. In our view Amazon is complicit in fraud as the buyer has the refund and item. BEWARE!

I remember making a seller account many many years ago. Everything is more expensive now. A fee on the price of the item on top of a fee for just using the site. 2 cuts, double dipping. They get to do it and the government doesn't allow double dipping on public service work.

Then, I sold 1 item on Amazon, and they only gave me the next 3 or less days to mail off my book. For someone who works the weekday, that's tough.
Then, my media mail didn't send all the way to the person and the person complained, wouldn't take any compromise with what I offered to do, and just submitted a AZ complaint right away (less than 1 hour later) which I had to comply by or really never use amazon again. And if the lost media mail USPS lost was found? It would be sent right to the bastard who filed the complaint. A $100 dollar book and the refund. He buys the book, keeps $100 and gets a free $100 book. And Amazon keeps the $3-4 cut from me for just using the site, and it costs me a $100 book and $3-4 dollars. How is that fair?

I have proof of mail, and there is no waiting period for the issue to be resolved. That's bull$#*!.

Since the media mail is now under investigation, if found, I rerouted the package to come back to me at the cost of $25, not $12! And people have said it has a 50% success rate. I don't want the bastard customer in question to get the return and keep the product too, so this is my only recourse.

If the product successfully returns to sender, I still lose out on $25+3. Why do I even bother to use the site?

You know, my mother would like to bring her already existing small business to Amazon, but I'm going to dissuade her. Not as punishment to Amazon, but because I'm afraid we are going to lose money. As punishment to Amazon, I'll spread the word on how bad Amazon is on the seller side, on the buyer's side, and for the workers, and it's not slander cause it is true.