Buyer returns essentially have to be made at all costs and the seller never wins. A return can be made while after 30 day policy and if the seller refuses the return, then the buyer lodges a-to-z complaint. Amazon will take the buyers side no matter what. Even though they have proof of 30 day, they have proof the product is used, the product is not brooken, the customer changes his story multiple times, customer sends images of themselves using the product incorrectly, and that the customer sends Amazon messages that contradict other "truths" he previously mentioned. Customer also leaves a review about how bad the product is but even fails to use the correct product name in the bad review...customer called us cheats and multiple terrible things and Amazon still approved the buyers claim taking the sellers deposit and giving the POS customer all his money back.

Then once the a-to-z complaint is lodged it effects the sellers ODR rate. There are no first time offender warnings or slaps on the wrist. If the ODR rate is above one percent the seller account gets deactivated. Any small business on Amazon that makes less that 100,000 a month will be deactived by these rules... so Amazon says they are helping small businesses...are they? No they give hope and then execute the small businesses. There platform is only made for large companies to succeed, making themselves larger.

Small business also draw attention of big business on Amazon. The big busesses see your product, locate it for cheaper, then duplicate your listing selling at a lower price. This ends small business sales and again just helps big companies get bigger.

Amazon is not worth supporting as a brand, a busseness, and as an employeer.

Yes, they help rural communities get products at affordable rates. Yes, they provide supper $#*!ty low paying jobs. Yes,they supply affordable shipping to those who can't leave their homes. Yes, they help your government do these services that the govererment was brought in to provide the solutions for. Amazon is the wild west with little protection to the small sellers.small sellers be warned. This platform leads to a greater distance of the rich getting richer and the poor getting poorer.

It seems more like a platform where sellers get walked all over and abused in an effort to make a little money. Where the buyer always wins and can abuse the system greatly. There is no protection for the seller on Amazon only a little hope for a little money. Its not worth it. One technique clitch and you get to deal with some underpaid worker in India who passes you along or with luck you get a friendly amaerican who basically says they are "very sorry for what you are going through but we can't help", or my fav " please resend us verification" on something you have already sent them several times. Also if you fail to talk in a support case log for 24 hours they close you out of the caseload making you start over. Say goodbye to your weekends as a seller/administrator. Selling on Amazon is best described as continously jumping through hoops on repeat while at greater costs to the seller.

My experience has obviously been terrible with Amazon. I'm sure I'm not alone. Read some reviews on Amazon...oh wait.Amazon has there own platform that controls their own reviews so that you can't even leave a Google review to warn others. Then, like me, you are left righting a review on a website like this, that is drowning below a bunch of Amazon Ads that you had to flip thru before finding the one website that cares and wants your honest opinion.

As a seller, Amazon did me wrong. Washed up and in the dust. Everything is out of my hands and the giant is towering over us. Maybe if more people speak up, less people can be placed through this experience and better solutions can be found verses small business wasting their time on Amazon.

Last time I left a review I was still fighting with Amazon over their irregularities in posting products. Two of my products got listed and there were 3 that did not. Yet, all of the products I was trying to get listed go under the same category "Grocery & Gourmet Foods".

I was still waiting for a reply on their listing approvals once again after I switched back to Fulfilled By Merchant, just to keep my selling price down a bit. I was tired of waiting, so I found a direct contact email to a human being (Partner Contact Email form), so I submitted a complaint about their delays and that it was BS to delay me from selling because of what they considered technical errors. I requested a refund and I was willing to close my account altogether. I received an email later that day saying my refund is denied because I used some of their online Selling Tools and Benefits, yet none of these tools got any of my products online to sell in the first place!

It had been 10 days since I heard from anyone about the products I wanted to list. Finally, I felt I was getting somewhere, they had approved 2 of my products out of five.

So, they approved my first 2 products, Jam and Jelly Candy, and said no to my other smaller crates of Jelly Candy (same product, just smaller package) and the Fruit Syrup I was trying to list. They were listed for maybe 4 days, and received nothing - no inquiries, no messages, and no information on the traffic these Sponsored ADs were getting. Now, after a few days of listings, I tried to modify my listings a bit, and then suddenly I had a message pop up saying my account and listings have been deactivated due to inactivity on my account. WHAT, I said to myself, like really, WTF?

When I was going through the reactivation phase, suddenly, they wanted all my sign up information again, and have to be revalidated on the legitimacy of me, and my company! They want my driver's license, business license, and corporate ID again. Will it ever end?

I hope some of this information helps people decide whether or not, to become a seller on Amazon. With the BS-Crap I am Still going through, I would not recommend becoming a seller on Amazon, at least until you have ALL your ducks in a row with their requirements and legal jargon they use to drag their asses on and provide "0" customer service to help you sell!

Apparently, you can't get mad at them or they will take it personally and make life even harder on you if you want to sell on their Network, which they Know, is the consumer's online marketplace and the largest currently on the Internet!

I've been a seller since about 2016. Never been de-activated till now for inactivity. Yet in 2020 made 0 sales and was not de-activated. Demanding re-verification with Government photo ID. I refuse to comply with this because of security risks and the risk of identity theft.

There is no reason for Amazon to request Government issued photo ID to verify who you are and I will explain why. I have my tax info on my account that has my legal entity that has been verified. It has my legal name and physical address. I also have a credit card on file that has my legal name and physical address. I had a business bank account registered which had my doing business as name.

I have no problem submitting my business licence which I did submit but that is not good enough for them. They still demand the Government issued photo ID. The last call I had with Seller Support I explained that the legal name, doing business as name, and the physical address on the business licence match the information on my account as per the tax information, credit card, bank acct., etc. They refuse to acknowledge that and demand Government isssued photo ID. I told them they may want it but they don't need it and that I refuse to submit such information to them.

So there was no recourse for me but to close my account. Didn't make much on there anyways but I am very angry at how I was treated and them trying to get something that I feel they are not legally entitled to have.

Not only that but they are not honest either about a lot of things. After having a bad phone call with a seller agent I believe my cell number and landline number was blacklisted. After this agent when I tried to get a callback it would state there was an internal error. I tried my husband's cell phone number to request a callback and lo and behold I got a callback.

I questioned the last agent I talked to and asked if they blacklisted numbers. The agent stated that they do not. I said then why does my cell phone and landline not work when requesting a callback but when I use my husband's cell phone it does. If the numbers are not blacklisted then how come they don't go through. The agent lied and/or doesn't know. How pathetic.

Actually, this whole thing is pathetic. I would suggest that anyone else getting the runaround close their account. There really is no choice since you will not get things resolved unless you bow down to them and jump through their hoops.

I suggest deleting all information you can on your account including your products and listings. If you delete your products and listings then the item page will go to a dog page. Delete your bank account information. Only have one credit card on the account. Have one that you are willing to replace if Amazon keeps charging you the Professional Selling Fees even though you have closed your account. If you get charged for any fees after closing your account for the next billing cycle then do a chargeback or else cancel your card and get a new number.

I would also recommend downgrading your account to Individual Seller before closing your account.

And also save all your orders and fees via pdf's so you have that information for next year's income tax return. You will have no access to any of this information when your account is closed.

I am extremely upset by all of this and if I would have known this was going to happen then I would have never opened up an Amazon Selling Account in the first place. I resent that I paid the monthly fees for years only to be treated worse than one of their dog pages in the end.

Totally disgusting and unethical.

It's been 2 months of pure hell dealing with Amazon. I had to send in my license (front and back), a bank statement showing full account numbers, and they sent a postcard to confirm my address. Ok fine but then I had to go through a video identity verification call where they made me hold each of the documents next to my face and move them around to show they were real. Kinda weird but whatever. It was approved. I go to list my first product and get denied because my identity is no longer verified. They ask me to resubmit all those documents again because they are somehow not legible now. Ok fine, I send them in. It was approved again. I go to list my first product and again, the same issue. I finally get a rep that understands I have already done this and tells me "actually your deposit account needs to be added" I had already added a deposit account (you have to do that upon creating your account) but I follow the steps provided and add a second one then try to add my first product and AGAIN another issue. This time it says "you need to be approved for this category" (even though I had already been approved for an GTIN exemption in this category because they are homemade products and do not have UPC number). I open another case and they tell me I need to submit pictures of my product and packaging from all angles that include my name, address, email and phone number. WTF?! I take pictures, send them in and they tell me not good enough, resend pictures that are legible. OMG at this point I'm about to pull my hair out. Looking at the pictures of people already selling these products and how horrible they are yet they are approved and looking at my photos which nice, staged and in good lighting. I send them again because it's Amazon so what can you do? Well after all of that, I get a message today saying that I am denied to sell in this category. Unreal... how on earth could they come to that decision? Especially when you look at the low quality sellers already on Amazon. What a joke. I don't understand how a company of this size has such horrible seller customer service. It took me literally 5 minutes to send in docs and get approved on Etsy and ebay. Guess I'll just have to stick with them and open up my own website.

I'm a web designer as well and the backend of amazon seller central is just ridiculous. Its so outdated, clunky and super confusing. Like someone else said, they don't even have a basic html editor to add your description. It's just plain text editor. I'm very disappointed given how great the buying side of Amazon is and amazed they have any sellers at all with the experience I had.

I'm not saying that every other platform is perfect but Amazon's marketplace is extremely saturated with 99% Chinese sellers undercutting you with their low price and crappy products, you won't make money. Customers on Amazon *mostly* just look at low prices and won't care if your product is well-branded or reliable. If they see your price is higher, they will not buy.

I was fooled into thinking my new brand would actually do well on Amazon but I'm being destroyed by competitors left and right breaking rules yet still manage to continue selling. Chinese sellers here are cut-throat. They hijack listings, use improper main images, harass buyers (I've experienced this) and they're basically Amazon's backbone. At the end, all they do is reopen a store under a different alias and use a different non-sense address like "23iuiududi334ddjd Shenzhen Guangzhou" and continue selling and scamming. A reputable honest seller from USA (or whichever country your Amazon store is in), won't make money unless you have at least 10 profitable products.

SELLER SUPPORT IS AWFUL
Seller support are foreigners who probably never used Amazon their entire life. It took me over 6 months to successful create an Amazon seller account and to have permission to list my products for sale. They would ask for the same documentations over and over again. I cannot stress this enough: they will ask for the same things OVER and OVER AGAIN. It takes at least 5-8 times of submitting the same documentations before they finally help you or approve you which takes weeks.

NO ACCESS TO SELLER FORUMS IN OTHER COUNTRIES
You cannot access to see any possible help or solution from Amazon Seller Forums in other countries. Completely absurd because many other sellers from other countries may be experiencing the same issue and seeing what they could've potentially done to resolve the issue may help you.

PRODUCT APPROVAL IS AWFUL
Amazon's rules are really restrictive and confusing. It turns out you have to be approved for "some" categories and you never really know which ones until you finally put a downpayment for your products, put up a listing and then Amazon hits you with "you weren't approved to sell XYZ". Keep in mind, this is already after you get the "you need approval to sell in this category". You don't know it happens until it's too late. Their help pages are extremely confusing and all over the places. If you make one single mistake, then Seller Support or even sellers on Amazon Seller Forums would be so rude and say "you need to review the Seller University if you have issues". Gee thanks.

HIGH FEES
I'm completely ok with the fulfillment fees since shipping certain products might be pricy however, Amazon also charges you a "referral fee" which is the usual percentage for selling on their platform. This fee along with the fulfillment fees and storage fees, creates an extremely expensive venture. If you aren't fulfilled by Amazon, it's very difficult to be a merchant/third-party seller.

SELLERS ARE PENALIZED FOR RETURNS
Even if you want to provide excellent customer service and encourage customers to return items if they aren't satisfied, Amazon penalizes you for this. If you have an 8% or more return rate, Amazon will close your listing, and ask you what steps you will take to improve your product. Even if you want your customers to return if they aren't satisfied, even if the customer made up a return reason, even if a customer complained 6 months later–all this is the seller's fault.

SELLER CHARGED FOR RETURNS
Amazon doesn't cover the return fee for customer returns. Any customer can use "defective" or "doesn't work" as a return reason even if the product is completely fine. Amazon takes your fees from the initial sale then also forces you to refund the customer in full, which means the seller eats the return fees too. The product will be returned to the warehouse where the workers don't get paid enough to care to inspect your returned item, so they charge sellers to dispose of it.

AMAZON CAN TRY TO COMPETE WITH YOU
If you're selling a high-rated item, such as storage ottomans, Amazon will create their own product to compete with you. Many sellers had to send their inventory freight-forwarded to their own 3PL before sending to Amazon because Amazon would look to see where the products are coming from and its manufacturer. Amazon then contacts the supplier to make orders and steal your product.

OVERRUN BY CHINESE SELLERS
Amazon's money is made and not put into your country's economy. The money goes back to China where 99% of the sellers are. Chinese sellers will undercut you with their products, hijack your listing, steal your images, or even report you falsely for stealing/copyright infringement. All these issue take weeks and months for Amazon Seller Support to resolve.

SELLER CENTRAL IS OVERWHELMING AND CONFUSING
Awful layout, awful rules, often bugs and errors happen for no reason. Getting approval from Amazon whether it's your brand name, trademark or product takes forever to resolve.

*MOST* (NOT ALL) BUYERS ON AMAZON ARE CHEAP PEOPLE
These people would literally buy something for $7 with expectations of quality, make a return with a fake reason for free returns, then get their full refund and write a negative review. They would complain about "cheap Chinese made junk", yet they're the same people who wouldn't pay more for better products. I stress this *******% – Amazon buyers are NOT your brand's real customers. This is because 99% of Chinese sellers have no true customer following, and this is where Amazon shoppers just buy once and move onto the next and blast negative reviews everywhere.

THEY DAMAGE OR THROW OUT INVENTORY WITHOUT NOTICE
Amazon marked 80% of my inventory as unfulfillable for no reason and they didn't tell me they were disposing of my inventory. This should've been notified via email immediately for an explanation, instead they opened a case log for it that had no notification on it and had someone "to investigate" which resulted to no solution at the end. I ended up losing a portion of my items due to their own claims and restrictions that were never brought to light upfront.

My cosmetic formulas were made in labs comparable to brands on Sephora, and I was charging several dollars less than the leading brands. Yet, I made very few sales, had high ACOS, and several negative reviews that destroyed my brand because Chinese competitors were able to sell their crappy version of cosmetics for less than $10 per piece.

Overall, I was completely infuriated, stressed out and irritated by everything from Amazon. I shipped them 1000 units of my product and only managed to sell around 200 of them in the last two months because of the oversaturated market. Amazon products are literally disposable stuff from China that barely lasts a few months or so. Even if you have an amazing quality product, your listing could get closed from unreasonable customer returns or you would lose sales from negative reviews. I highly recommend sellers to sell on other platforms like Shopify, Etsy, eBay, Walmart, etc. Pitch to local stores too. Amazon became a monopoly of junk and there's little to no money to be made there. Customer support for both buyer and seller also dropped in quality significantly the past years.

There are many glitches and bugs on the website.

I am having several issues with Amazon business.
First, to create an account, they would ask me for the same documents over and over.

Finally, I manage to complete the registration as a seller---it took some days---and then, when I try to sell something, I get an error screen:
¨We are sorry!
Error processing your request. We will fix this as soon as possible. We apologize for any inconvenience.

Try again later.
Back to your seller account. ¨

And, if I press on any link on that page, errors again.

I didn´t expect Amazon.de to be so unprofessional.

DOWNGRADING ACCOUNT DOES NOT WORK
I have downgraded the account from ´professional´ to ´individual´ and I still got charged.
There is not even an email sent when you do this process.
Contacting customer support didn´t help.
I could not even get my money back for Amazon´s errors.

AUTHORIZATION FROM THE BRAND OWNERS
In order to sell ANYTHING on Amazon, you need an authorization from the brand owner.
Okay, so far this is understandable and fair.
But the issue is that it's not requested in advance when you list an item and they may remove the item afterwards.
You also need an authorization TO SELL ONLY ONE PIECE, EVEN SECOND HANDS, which seems ridiculous to me.

IMPOSSIBLE TO ADD NEW PRODUCTS TO THE CATALOG
I wanted to add my own products to the Amazon catalog, but it does not work.
I wasted a lot of time to add all the information, and finally the process blocked.

BULK SHIPPING TO AMAZON WAREHOUSES NOT WORKING
Again, I spend a lot of time on organizing items to send to Amazon for FBA. Just at the end of the process I get a notification that tells me: "it's not possible".

CUSTOMER SERVICE
It's really difficult to get in contact with the customer service. They are also not so competent or friendly.
In the forums you may not get good advice, and you can't even access forums from other Amazon countries than the one you subscribed.

-BOTTOM LINE-
Being an Amazon seller could have been a great thing for me, the platform has plenty of resources and infinite customers. However, if they don't make it simpler for new sellers to get going its all wasted time.
It's quite misleading to have on the Amazon website the text: 'have one, sell it on Amazon' under all the Amazon products. This texts makes you think that you can sell whatever, but it's not so.
Moreover, selling second hands is good for the environment and attracts more customers, so everybody should be allowed to sell second hands, even without authorization, at least for a few pieces.
I wrote this review with great sorrow and I hope to update it soon with better news.

I have been a seller on amazon in the handmade section for over 5 years, almost 5 1/2. I haven't personally been as badly treated by amazon as others, but I can verify that there is no seller support there. It is in name only, with copy and paste replies that don't address the issues. Different people give you different, conflicting answers as well. It has taken until very recently to actually find out how to use key words from the horse's mouth, so to speak. They don't even appear to read the case you have opened most of the time, and certainly don't comprehend it, and nothing that amazon breaks that had been working before is ever fixed, despite many complaints from sellers. I gave up long ago on trying to get anything fixed or resolved. Amazon have made it increasingly difficult to communicate with them as well.

Another thing is that it's as though amazon staff want to look busy so they mess with the product listings. For example, there used to be an ample sized area to write the title of your product so you could see and access the whole thing easily. Some idiot several years ago decided to change this to a tiny slot that has to be accessed by scrolling from side to side to read and make any necessary corrections, which greatly increased the amount of time this takes. No amount of complaints would make them change this back.

I personally had, with no notification or reason whatsoever, some of my listings marked 'incomplete' after they'd been listed for awhile. They were complete and nothing was wrong with them, but this meant that they disappeared from amazon and were stuck in a sort of limbo. I had hundreds of listings on amazon and didn't go back to look at earlier ones without reason, so this meant that this had happened years before I found out. I have no doubt that one of their robots did this.

It has taken amazon almost 6 years to decide to add bullet points to handmade listings. In my listings, I wrote my descriptions on different lines to try to make them as close to bullet points as possible, but their system ran all of my words together. I don't plan to go back and rewrite all of my hundreds of listings. In fact, I am for all intents and purposes through with amazon. I set out to close my account last year, but I couldn't just click on close account. There was so much I had to do first that I just left it until I have the will and energy to do all of that. I reckon that if someone wants to buy something that is already there, fine, but I haven't been adding anything else for some time and don't plan to. They have been waiving the monthly professional selling fee for handmade sellers indefinitely, but I still have to pay 15% fees when I sell something. I think they would lose their handmade section, or most of it, overnight if they charged the monthly fee as well. I haven"t found amazon a good place to sell handmade items and wouldn't recommend it. However, I have not experienced any scammer buyers of my handmade items. It's the sellers that have been the scammers, or attempted scammers. I didn't let them get away with it.

When you make a sale, amazon send an email, usually, including a thank you for selling on amazon. However, I have never felt in the least bit valued by amazon as a seller during the entire time I have been there. Giving a seller a lip service thank you and the rest of the time acting like the sellers don't matter doesn't cut it. What really made me want to leave for good was their latest dictatorial move of, without the sellers' permission, publishing sellers' names and addresses, including personal, what should be private, ones on amazon for all and sundry to see, not just someone who has bought something from the seller. Having been tantamount to and worse than stalked, I don't appreciate amazon making that easy. Amazon are dictators, there is never any discussion, if you don't like it, leave or put up with it.

Ive been in business for 12 years. We have raving reviews on Google, Yelp, SureCrit, Facebook. We setup an account on Amazon and from the start have difficulty adding product. Our goal was to be live before holiday sales period. We had a month to do this. Their support is subpar and youre basically left with their questions and answers forums. After many many frustrating evenings and back and forths and paying for an FBA fullfillment deal we get a person on the other line that is basically helpless because Amazon ties his hands too. Hes relying on their support. All in all, we miss the holiday sales. In fact we didnt have product up till dec 27th.
I accepted this crap and kept the account open and we did begin selling. They I realize Amazon is taking a larger profit on our product then we are. After shipping Im lucky to take a 9% profit and Amazon takes a 12.5% profit. Im told there is nothing we can do about this. Amazon decides what they want to charge. To add to the mess, I suddenly get an email from Amazon stating they per doing a performance review and need a bunch of credential information and that I can continue to sell product, but will not get paid till the review is completed. No problem, I sent it immediately knowing we had just received a payment run and have about to 2 weeks to clear this before Amazons next payment disbursement. Wells that come and gone, ive sold thousands in additional products and paid my vendors and shipped them. I have 0 bad reviews. In fact I have 0 complaints from buyers. Yet Amazon holds my funds for over 2 weeks but allows me to continue to sell and then they hold my money making their income statement look healthy for their investors. I cant find anyone to talk to. My FBA rep is a POS. He doesnt even reply to me. Lets my calls go to VM and doesnt call back. I use the contact us link with the urgent button and get through to a sympathetic person who also has her hands tied and all she can do is email support for me. So she does. 2hrs later I get an email back saying support cant do anything and its out of their hands. WTF. Its out of everyones hands. They advise I contact seller-performance. So I did, I can only sent them an online submission to which over 24hrs later still heard nothing. Ive been forced to cancel all my listings as Im out of money so Amazon can grow their income statement. Let me be clear: I have 0 complaints. My account health is safe. This all happened becuase Amazon decided to perform a review. Likely a check and balances check. Nothing abnormal except they arent responding and are withholding $ Thousands of my money. Thousands.

Hi Amazon management team / Jeff,

As a small and fledgling business, we thought we could work with Amazon to accelerate our business, which promotes environmental products all made from Bamboo. This was the culmination of months of research and investment and it was only then that our nightmare with Amazon started.

First nightmare:

An advertisement from the Amazon seller website caught our attention as Amazon was encouraging people to use the Fulfilment Centre more, as you know it offers free of charge transportation for new sellers for the first 200 units when using the preferred courier. We signed up to this and sent over 125 units to the Fulfilment Centre. We called Amazon Seller Support to confirm that, they didn't provide any detail apart from saying you will get your transportation fee back in 8 weeks' time after sending your products to Amazon seller centre. We asked do we need to go through any formal process to get that approved. People in Amazon Fulfilment Centre said you don't need to. We used Amazon's business partner UPS to deliver our products to Amazon Fulfilment Centre in the mid of December 2019.

After sending our products via UPS (who charge more than other courier companies) our products were delivered to the Fulfilment Centre. However this is when all the problems began. Firstly, our products quantities were incorrectly counted by the Fulfilment Centre. We packed our products based on specific guidance offered by Seller Support. When the items arrived at the Fulfilment Centre, Amazon opened all of our products boxes and counted each individual item separately saying that your packaging doesn't comply with Amazon rules. We had to explain via email as there is no way of talking directly to them. While we were waiting for the correction, Seller Centre told us to unlist three of our products. They finally figured their mistake for two products after a month. And we managed to list two of products. But the Fulfilment Centre took longer to figure other three products which we couldn't list them until almost at the end of February 2020.

Second nightmare:

After the Fulfilment Centre finally figured out the quantities for the remaining three products, we couldn't list these products. The system required us to get approval before being able to list. But these three products are the same as the other two just with different quantities in each box. We called the Seller Support center many, many times to ask for reasons. They didn't know and then they escalated the problem. The seller center promised someone will get in touch with us as they have put the case as priority. But no one contacted us. We called a couple of days ago and finally someone from the Seller Support team said the products have been categorized in a grocery category which is incorrect. They changed for us. And then we managed to list these three products. After we finally found out that the issue had been resolved (albeit we need to re-list the items) we are being asked to pay for storage fee of £440 during the period when we were unable to sell anything. We were not advised that our items could be removed from the warehouse to avoid these charges.

Third nightmare:

We feel we have been given inconsistent and incorrect information by Amazon which has led to these problems. During a call with the seller center on 9th February 2020 an Amazon worker agreed none of this was our fault, but there was nothing he could do (we have recorded the conversation) with regards to the storage charges and advised us to pay up and suck it up. We escalated the issue with Amazon via the Seller Support center and marked as URGENT. Today is the 1st March 2020, we have not heard anything so far. No one called, and no solution other than automated emails from Amazon system.

Fourth nightmare:

18 boxes have been damaged either by UPS during the transit or by the Fulfilment Centre. Amazon emailed us to urge us to remove these unfulfillable items for our own costs. We can't carry on with Amazon any longer, we just wanted to get all our products back. We called Amazon Seller Support and escalate to the supervisor; she can't figure out how to do the bulk removal as the weblink is not available. After a 60 minute phone call, the supervisor Fiddhi said she will escalate the issue (ref: *******912) as an urgent case, someone will get in touch with us within 4 hours. That was 29th February 2020 18:00pm UK time. No one has got in touch since.

After all these nightmares with Amazon, we don't think we can afford to pay Amazon any more unfair charges and be treated like idiots. My husband and I are both suffer from depression caused by Amazon. We want our products to be sent back to us with no further hassle.

We cannot sustain this anymore, we are done. This is the most unprofessional service we've ever received from any organizations in the world. Amazon Seller Support does treat us like nobody, they really cannot be more ignorance about our pain. We were Amazon customers, but we won't be buying from Amazon anymore. As a multi-billion-dollar business, your internal processes are designed to serve yourselves, but they can actually destroy small business like us. We will be avoiding Amazon for the rest of our lives. And the messages will be shared amount family, friends and the public.

Our account email: *******@thelittlegreenorca.co.uk

Name: The Little Green Orca Limited

Yours sincerely

The Little Green Orca

I have had non-stop issues with amazon seller ever since I started selling in November 2018. Ill try and summarize all the issues

NOTE ** All my products and items were sent to Amazon FBA in Canada

1) I listed several products at once, and almost immediately found myself competing with Amazon.ca (which is amazon themselves selling goods). Every time I reduced my price, a bot would compete with my price and obtain the lowest price, even if it meant losing profits, they would still go lower. What I found most odd was I was selling outdated diamond tipped blades for a saw, very high-quality products that no one sells in both USA or CA market, yet within 1 week of listing my product, Amazon.ca started selling those exact same items for much cheaper. I still haven't figured out how this is logically possible.

2) The seller support is completely useless, and I am convinced I am speaking with a robot 90% of the time.

3) you not only pay amazon a fee for the sale of your item, but if that customer does not want the product anymore, they will provide the customer with a refund (total amount taken from your account) + a return fee for the shipping. (don't forget the storage and monthly subscription fees you need to pay). In the end you are making little to no profits.

4) If you don't agree with a decision made by amazon support and want to speak to someone higher up, say a supervisor or manager, you will be ignored, continuously.

5) If you complain too much or piss someone off in amazon seller support, they will go and change your settings. In my case, someone in support went and set my sellers account into "vacation mode" which made all my listings inactive because I complained about an issue, I was having with support themselves. I wasn't selling anything for a whole week and called to ask why, and eventually found out someone changed my settings.

6) If someone returns an item that's damaged or in my case, not even the right item, even if you co-operate with amazon, send them pictures of the item and packaging they will not reimburse you for it. In a sense they are encouraging customers that buy off their site to engage in criminal behavior with no consequences. I have lost out on hundreds of dollars each month because customers are swapping old products for new. One of the items came back banged up and damaged, and amazon said their policy does not provide reimbursements for damaged goods. HOW DOES THAT MAKE SENSE? It was new when it was sent out, and came back damaged, even the packaging looked outdated.

7) Amazon lost a high value item of mine in their warehouse and refused to reimburse the amount to me. They asked for proof of purchase, invoice, pictures, receipts and said they don't accept commercial invoices. Eventually they reimbursed the amount after I made threats to take them to small claims court and file a police report, however, it was much less than what I had the item listed at. The item was listed for $175, and they reimbursed me $137.

8) In order to find out if you can sell a product on amazon sellers is to conduct a product research prior to buying the product and selling it. I did this on ALL my products prior to sending the product into amazon FBA, keep in mind you have to pay for the shipping of the items to amazon FBA, once there the FBA team looks at the item and places the item into their inventory as active, Amazon randomly decides certain items during the xmass holiday need approval prior to selling and demands pictures, invoices and receipts. When asked why they need approval, they claim they want to make sure their customers are getting the best quality products. Even after providing all this info they will deny you and give you the option of either removing the item and having it shipped back to you or keep it there and pay storage fees. Their whole process is backwards, this should have been pointed out to the sellers prior to sending the item out. It seems like they purposely have loop holes and faults in their policy and processes to create more revenue for themselves.

Summary: In the end the only winner is... you guessed it, AMAZON!. The seller is losing out to price wars with amazon themselves, losing out on faulty return policies, losing out because amazon is unorganized and behave like thugs. Even if you are logically correct, amazon is right, and you are wrong. Overall, I am disgusted by the way I was treated and by the way they treat sellers. What's most disturbing is their policy protecting customers and punishing sellers. They are encouraging customers to steal, lie, cheat and engage in criminal behaviour. What made me eventually terminate my sellers account is the fact that someone out there, it could be amazon themselves, could theoretically buy ALL my items, and the value would be close to $8,000, swap them out for fake knock-offs, and return them back and get a full refund. Not only would I lose out on $8,000 in product, but I would also have to pay an additional fee for the return of the item from the customer to amazon FBA. AND AFTER THAT, if amazon deems the product is no longer in "new" condition, I would have to create a removal order to have all the items shipped back to me, again paying more fees for the shipping back.

Shame on you Amazon, cowards, all of you.