Allan M.

I purchased taillights for my mustang. The item had a 5 star review with a picture and a nice detailed description of the item. When I received my item I noticed the taillight was warped where the two halfs meet and lots of glue around the area where they meet, I installed the taillights just to find they don't sit flush with the body and are very sunken in. I Contacted support and was told there is nothing they can do about it. I placed a review on steeda regarding my experience and they never posted my review on their website.

I have had non-stop issues with amazon seller ever since I started selling in November 2018. Ill try and summarize all the issues

NOTE ** All my products and items were sent to Amazon FBA in Canada

1) I listed several products at once, and almost immediately found myself competing with Amazon.ca (which is amazon themselves selling goods). Every time I reduced my price, a bot would compete with my price and obtain the lowest price, even if it meant losing profits, they would still go lower. What I found most odd was I was selling outdated diamond tipped blades for a saw, very high-quality products that no one sells in both USA or CA market, yet within 1 week of listing my product, Amazon.ca started selling those exact same items for much cheaper. I still haven't figured out how this is logically possible.

2) The seller support is completely useless, and I am convinced I am speaking with a robot 90% of the time.

3) you not only pay amazon a fee for the sale of your item, but if that customer does not want the product anymore, they will provide the customer with a refund (total amount taken from your account) + a return fee for the shipping. (don't forget the storage and monthly subscription fees you need to pay). In the end you are making little to no profits.

4) If you don't agree with a decision made by amazon support and want to speak to someone higher up, say a supervisor or manager, you will be ignored, continuously.

5) If you complain too much or piss someone off in amazon seller support, they will go and change your settings. In my case, someone in support went and set my sellers account into "vacation mode" which made all my listings inactive because I complained about an issue, I was having with support themselves. I wasn't selling anything for a whole week and called to ask why, and eventually found out someone changed my settings.

6) If someone returns an item that's damaged or in my case, not even the right item, even if you co-operate with amazon, send them pictures of the item and packaging they will not reimburse you for it. In a sense they are encouraging customers that buy off their site to engage in criminal behavior with no consequences. I have lost out on hundreds of dollars each month because customers are swapping old products for new. One of the items came back banged up and damaged, and amazon said their policy does not provide reimbursements for damaged goods. HOW DOES THAT MAKE SENSE? It was new when it was sent out, and came back damaged, even the packaging looked outdated.

7) Amazon lost a high value item of mine in their warehouse and refused to reimburse the amount to me. They asked for proof of purchase, invoice, pictures, receipts and said they don't accept commercial invoices. Eventually they reimbursed the amount after I made threats to take them to small claims court and file a police report, however, it was much less than what I had the item listed at. The item was listed for $175, and they reimbursed me $137.

8) In order to find out if you can sell a product on amazon sellers is to conduct a product research prior to buying the product and selling it. I did this on ALL my products prior to sending the product into amazon FBA, keep in mind you have to pay for the shipping of the items to amazon FBA, once there the FBA team looks at the item and places the item into their inventory as active, Amazon randomly decides certain items during the xmass holiday need approval prior to selling and demands pictures, invoices and receipts. When asked why they need approval, they claim they want to make sure their customers are getting the best quality products. Even after providing all this info they will deny you and give you the option of either removing the item and having it shipped back to you or keep it there and pay storage fees. Their whole process is backwards, this should have been pointed out to the sellers prior to sending the item out. It seems like they purposely have loop holes and faults in their policy and processes to create more revenue for themselves.

Summary: In the end the only winner is... you guessed it, AMAZON!. The seller is losing out to price wars with amazon themselves, losing out on faulty return policies, losing out because amazon is unorganized and behave like thugs. Even if you are logically correct, amazon is right, and you are wrong. Overall, I am disgusted by the way I was treated and by the way they treat sellers. What's most disturbing is their policy protecting customers and punishing sellers. They are encouraging customers to steal, lie, cheat and engage in criminal behaviour. What made me eventually terminate my sellers account is the fact that someone out there, it could be amazon themselves, could theoretically buy ALL my items, and the value would be close to $8,000, swap them out for fake knock-offs, and return them back and get a full refund. Not only would I lose out on $8,000 in product, but I would also have to pay an additional fee for the return of the item from the customer to amazon FBA. AND AFTER THAT, if amazon deems the product is no longer in "new" condition, I would have to create a removal order to have all the items shipped back to me, again paying more fees for the shipping back.

Shame on you Amazon, cowards, all of you.