I have been a seller on Amazon for 20 years and their seller help is terrible. You create a case and provide all the detail and they respond with some boiler plate on an entirely different issue. Their associates do not read or understand what the seller is requesting that they need seller help. I have had at least 12 cases and everyone of them was ever resolved through their case review. I have about had it with them and believe it is time to close down my storefront and say good bye to the hassle of dealing with Amazon.
Dear Paul, Thank you for your valued feedback! We truly appreciate your continued trust in Jake. He is dedicated to providing excellent service, and we're grateful for your acknowledgment. We look forward to assisting you in the future.