Seatsnet

I ordered concert tickets from Seatsnet. The seller did not supply the tickets, so they were not delivered to me. Which is annoying, but fair enough, I understand that this part is something that Seatsnet does not have full control over and I would never blame, rate Seatsnet badly or criticize Seatsnet for rouge sellers that don't hold up their part of the deal. What Seatsnet have full control over, and they guarantee on their website, is that they will refund you if tickets are not delivered. And they not done this either. I got an email from Seatsnet the same day as the concert should have been, where they acknowledged their responsibility. The day after they wrote in a WhatsApp message that the refund would normally be processed within 15 to 30 days. We're now day 35, and counting, with no refund or other communication from Seatsnet. That is plain and simple disgraceful and fraudulent behaviour.

Scammers. I bought a Real Madrid ticket and then I read the seatsnet reviews and tried to cancel it. They didn't allow. Then they told me I had to resell it. I did it. And the ticket got sold. They told me that they would only send my money after the game was over. Alright. I've waited. And guess what? Nothing. Never saw my money. Luckily I was already in contact with VISA and exposed everything since the very beginning. They checked that seatsnet are - in fact - scammers and cancelled the transaction and refund my money. Stay away from seatsnet! There are a lot of good resellers companies over the internet that I had good experience. Seatsnet? NEVER again. They will steal your money.

They made us fly to Belgium told us we would "100% receive our tickets as guaranteed. Paid for a hotel and flights and transport. A few hours before the event we were informed that that we couldn't get our tickets. 1 week later and I'm still not refunded. Was promised I would get my tickets "100% as guaranteed" i am looking to sue them for my tickets hotel costs flight costs and transport costs of anyone has any idea how to go about it please let me know. That was bang out of order by them

Seatsnet guarantee is meaningless. They do compete on ticket price, but only go with them if you are willing to take a huge chance on not getting any tickets.

I purchased 'affordable' tickets for the Germany Switzerland game from them because the tickets were cheaper than on viagogo. A day before the game I receive an email from them that they can't provide tickets. At this point I was already in Germany and I have paid for travel and hotels. I had to buy significantly more expensive last minute tickets than if I have used viagogo.

AVIOD AT ALL COSTS! My husband spent over £2,000 on Taylor Swift tickets in February 24 on what he thought was good seats, only to receive the tickets 24 hours before the show and we were given the worst seats in Wembley! Seats were at the back of the stage and had a face value of £45?!? I tried reaching out and explained these were no where near equivalent to the seats we booked. Every time we got a standard response referring us to their terms and conditions… how can a side stage view be in comparison with rear seated tickets?! Complete scammers, ZERO CUSTOMER SERVICE. Please avoid, it's not worth the risk.

I need -100 review because they stole my money. I bought the ticket for portugal-georgia in germany 4 months ago and i didn t receive the ticket and they dont answer the phone or emails. They stole my money

I bought 2 concert tickets and tried to contact customer service via mail, phone live chat and whatsapp. Got no reply at all even giving my order number *******. It is now 2 days before the concert and the 2 front field paper tickets still did not arrive nor did any instruction as to when and how the tickets might be delivered (if at all). I usually avoid using sites like seatsnet but decided to give it a try to once again see my favorite rock band together with my daughter. Never ever again, i do not recomend this site at all and encourage everone not to use it!

The concert tickets that I bought one month ago never have been informed that they never supplied them to me.
After days and days tracking them, on the day of concert they have been so 'kind' to reply me that they don't have our tickets but will do the best to refund us.
Firstly, they never informed us
Secondly, they never replied for days and days Thirdly, they replied finally on the last day when we couldnt do much more, couse we already have bought plane tickets, paid hotels so we had to buy another ticket 4 times more expensive...and I a very bad position.
For me, this is a pure scram scene.

We purchased tickets for the Coldplay concert in Vienna on August 24th. We selected seats in section DK, row 5, facing the stage, which were explicitly described as having an unrestricted view. We were assured that we would receive our tickets two days before the concert. However, after multiple requests and complaints, we only received them just a few hours before the event.

To our shock, the seats provided were in Sector A, block P, row 12 — as far as possible on the right side of the stage. These were the worst possible seats, with almost no view of the performance; we were mostly looking at the backstage area. Without the screen, we would have seen nothing at all.

When we raised our concerns with Seatnet, they claimed these seats were "comparable" to what we had booked and referred us to their terms and conditions. This response was dismissive and showed no regard for the significant downgrade from what was promised.

Bottom line: Do not trust Seatnet with your ticket purchases. They failed to deliver what was promised and did not care about our complaints. I strongly advise against using this company. They are untrustworthy and unreliable.

My son bought 3 tickets for the Chelsea v Aston Villa game this evening and only one of them was available as 2 other people had already gone through the turnstiles to sit in our so called seats. We arrived 45 minutes before kick off and I am sure that there would have been more people arriving to sit in these seats that they had sold goodness knows how many times. I have called them to no avail and sent messages with no response - don't part with your money even though you get an email with a bar code for your seat - everything looks great until you get to the turnstile and find that the ticket has already been used - a joke of a company. I have notified the CFC fraud ticket department and they will also be taking action.

After buying tickets for Eubank, been boxing and it being cancelled they never issued a refund, i have spent hours upon hours trying to get through to someone with no success. Awful service.

I will be leaving reviews everywhere unless i hear back

I booked two tickets for Coldplay last September 2022 and have not received anything. It's tomorrow! This is awful service I have spent hours on the phone to try and contact you but to no avail. I am terribly disappointed with your service. I do hope they come through or I will be complaining big time.

We purchased 4 tickets for the Roland Garros event scheduled for 03.06.2024. Unfortunately, we never received the tickets.

Despite multiple attempts to contact your customer support, we received no response. Adding to our frustration, we received a link to supposedly download the tickets 4 hours after the event had already started. To make matters worse, this link was non-functional.

We travel from Portugal to Paris just to see the game.

This experience has been deeply disappointing and has caused significant inconvenience. It is unacceptable to treat customers this way, and it appears to be a clear case of fraudulent activity.

I demand a full refund for the tickets and immediate action to resolve this matter. If I do not receive a satisfactory response, I will have no choice but to escalate this issue to consumer protection authorities and share my experience on various review platforms.

Bought 2 tickets for Wales v England at Twickenham in the middle tier next to our debenture seats. When our tickets arrived they were in the lower tier at the complete opposite side of the ground at the very back. Their excuse was "You have been issued tickets similar that match your original booking". In our case these tickets were nowhere near similar. This site is a complete scam - watch the small print. They can basically sell you whatever tickets they feel like and not what you actually buy or in our case not even close..

I bought World Cup Qatar tickets since July 2022 and didn't got them until the moment I write this review. World Cup starts in few days and they don't response me on phone, WhatsApp and mail. This is the biggest scam web side ever see! I don't know now how I get my money back and where I sue them. If anyone know a good lawyer contact me please. **************

How a company like this is allowed to operate in the UK or indeed anywhere globally is beyond me
It is a total scam. I find myself £1250 down without being delivered what I purchased.
I will be using all legal powers to remove them from being a legitimate business

Never ever buy ticks on this site... you wont get them! They totally ignore everything... robbery!
They guarantee that tickets will be delivered but there is nothing to follow it up!

Never ever buy something!

We have bought tickets for Olivia Rodrigo tonight in Amsterdam with order number *******. They haven't arrived and we got a text saying they will be sent. Concert is in 3 hours. Shall we drive to Amsterdam or just accept that we were scammed? Our kids are devastated...