website thubmnail of Seatsnet
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GB
1 review
3 helpful votes
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DO NOT PURCHASE
June 9, 2021

I will do everything in my power to get this website removed and for them to stop trading. They are money grabbing thieves who take peoples money when they cannot purchase tickets due to a WORLDWIDE pandemic! Do not buy from them!

Date of experience: June 9, 2021
Netherlands
1 review
2 helpful votes
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Worthless
July 25, 2024

It is not a SCAM, but everything else is wrong with Seatsnet's working method.
Bought 2 Coldplay tickets. During the purchase I even received a call because the tickets were in the shopping cart but had not yet been paid for. I would receive them digitally 3 days before the concert. Didn't receive anything the evening before the start. I was assured via WhatsApp that I would receive them no later than the morning of the concert. However, during the night I received an email that they could not meet their obligations and the purchase was canceled. But don't worry, I could simply order new cards with the money that was put in the wallet. Because I had already booked a hotel in Düsseldorf, I decided to do so. 5 hours before the start of the concert I received another email that the seller could not deliver the tickets. In short: a lot of stress, no concert and money spent on the hotel.
No SCAM because I did get the money refunded. The system is not working. At Seatsnet you are completely dependent on the whims of the seller.
Think twice before buying tickets here. It's worthless.

Date of experience: July 25, 2024
GB
1 review
0 helpful votes
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A Real Scam
November 14, 2022

We have paid £455 2 tickets to go to Liverpool Anfield stadium.
Seats sold as CAT 1 GOLD and in fact seated in Upper stand U5.
It was for a birthday gift and feel really ashamed. It was 2 seasons members supporter seats.

Date of experience: November 14, 2022
Spain
1 review
0 helpful votes
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Tickets never arrived. I rang the UK a number three times and they never answered so I left a message for them to call back and they never did. We needed to cancel the credit card which is a pain. Not sure if the website is a scam or the sellers just take advantage and scam. If the latter, the company clearly does not care. I would avoid them and not take the risk.

Date of experience: July 10, 2023
AE
1 review
0 helpful votes
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Horrible website
December 12, 2022

I bought 6 tickets from them the delivery was very late I received the tickets 6 hours before the event. I purchased category 1 seats they gave me all of them category 2 and 3. Absolutely disgusting service

Date of experience: December 12, 2022
GB
1 review
7 helpful votes
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No tickets - lost £1400 - no one answers the phone
February 16, 2022

Booked tickets for the Man Utd v Brighton game. Paid £1400 for 6 international suite tickets… on the day of the match I called and called as my tickets weren't uploaded. Som one from their team messaged me on WhatsApp to say they were looking into it then proceeded to ignore me all through the day and no tickets were uploaded. To make things worse, no one answers the phone and I'm £1400 down!

Date of experience: February 16, 2022
France
1 review
0 helpful votes
Follow Angelo Z.
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I bought a category 1 ticket for Roland Garros and received a category 2 (which would be 50% cheaper than what I paid). And I only received it on the day of the event, having purchased it a month before. Of the two tickets received, one of them was invalid at the event entrance. I lost a lot of money buying tickts with seatsnet.com
I sent many e-mails to seatsnet.com reporting this situation and I received only silence. I am waiting any kind of solution. There is no way to contact them, instead of e-mail.

Date of experience: June 6, 2024
GB
1 review
0 helpful votes
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Awful. Do not use
August 12, 2023

They took my money. I flew 5 people to London. It cost me 4K plus the tickets. They failed to deliver. Despite giving a 100pc written guarantee. Then they go totally silent. I hope i get my money back. I'll update you. 1 is too much for these people

Date of experience: August 12, 2023
Spain
1 review
0 helpful votes
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Scammers
December 29, 2023

Scammers! They assure you 100% that you will have the tickets and they even tell you 1 hour before the event and then they don't send them to you and you are left without tickets and without money! They are scammers.

Date of experience: December 29, 2023
Bulgaria
1 review
0 helpful votes
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Questions to season
June 9, 2024

I would like to ask you to give me information about my order (*******), the order was made on the 20th of April and you received the money on the 24th of April but I haven't received a confirmation. When should I expect to receive the tickets and if there is a problem with my order to let me know?I am writing you here because you were not answering to my massages in your site I hope you see it and give me information.

Date of experience: June 9, 2024
Slovakia
1 review
0 helpful votes
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Tickets Champions League
March 28, 2023

I bought tickets for the PSG-Bayern match worth €1400 in November 2022. The tickets were to be delivered electronically by 8:00 p.m. the day before the match. We traveled to Paris the day before the match, admittedly in vain, because the tickets were not delivered and Seatsnet has not refunded the money until today (March 28,2023). Pay close attention to this site-company! Is it a scam site?

Date of experience: March 28, 2023
AE
1 review
0 helpful votes
Follow Farid K.
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Utterly disappointed
April 11, 2024

I was reassured on several occasions that I'd get a paticular section I had initially requested, as I have a special needs child. Once I made the payment, the support vanished and I was allocated a section no where near what I had requested (and was reassured id get). Don't think I'll be using these guys again.

Date of experience: April 11, 2024
Romania
1 review
0 helpful votes
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NO TICKETS YET
April 9, 2023

We bought tickets for the AC MILAN VS NAPOLI UCL match 12.04.2023. We didn,t recive them yet and the event is in a few days. My e-mail is *******@yahoo.com. Please send the tickets and contact me ASAP!

Date of experience: April 9, 2023
Sweden
1 review
0 helpful votes
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Scam!
January 3, 2023

This website is a total scam. We haven't recieved the tickets for the arsenal - newcastle game for tonight. We have tried to call them and message them but no answer. This is a scam! Do not buy tickets from here!

Date of experience: January 3, 2023
Belgium
1 review
19 helpful votes
Follow Tommy R.
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Not human
February 29, 2020

If I can have my hands on one of these organization... I WILL KILL THEM... I booked hotel, flight, taxi and tickets for real vs city and then on the day of the game they cancel my tickets. My boy of 13 was totally broken... months waiting for the game and then this. NEVER EVER AGAIN!
Only criminals can do that!

Date of experience: February 29, 2020
Finland
1 review
2 helpful votes
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No tickets, no info
October 25, 2023

We bought 5 tickets to the game PSG-AC Milan. Tickets never arrived vie e-mail. First line connection by asking names for the attendants was send but tickets never arrived. We tried to contact seatsnet via multiple way but nothing happened snd no one aswered. Horrible firm! Don't ever use this!

Date of experience: October 25, 2023
Belarus
1 review
1 helpful vote
Follow Andrey L.
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SCAM!
September 4, 2023

Scammers!
Not only did they not send me a ticket.
When I sold the ticket, I couldn't withdraw the money from my personal account. Because there is simply no button for withdrawal.
Listen, I resold the ticket and I can't withdraw money from my personal cabinet because there is no withdrawal button. I wrote 10 times to support-ignore, they promised to check something in the accounting department.
This is all a scam, NEVER contact this site.

Date of experience: September 4, 2023
France
1 review
0 helpful votes
Follow Julien E.
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The tickets have to be sent at our hotel in 1week. They've never asked the adress and there is no room on the website to enter it.
Trying to call them since 3 days and it is impossible. I tried on phone, email, messenger. No answer and after reading all comments I think I was scammed. Do you guys have some advice to reach them? On WhatsApp for example? Thank you for your help.

Date of experience: April 2, 2023
Switzerland
1 review
3 helpful votes
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Never again!
June 29, 2023

We bought tickets for a PSG match in Paris, VIP for EUR 200 per ticket. What we received shortly before the match were the worst tickets in the stadium: behind a wall, far up. Definitively not worth EUR 200. My son who had been looking forward to this match hardly saw across the wall. We could not sit straigth because no leg room. I never received an answer by seatsnet upon my complaint.

Date of experience: June 29, 2023
GB
1 review
1 helpful vote
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Complete scam
August 1, 2024

Bought tickets for Fulham vs Liverpool. Got to ground and were fake. Emailed seatsnet but radio silence. Complete cowboys and avoid

Date of experience: August 1, 2024

Overview

Seatsnet has a rating of 1.1 stars from 197 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Seatsnet most frequently mention customer service, credit card and complete scam. Seatsnet ranks 342nd among Tickets sites.

service
130
value
128
shipping
119
returns
115
quality
116