Seating MindReviews 448

Ordered a chair on 12/18 I followed up first of January and they said it was shipping out. Now it is almost February and no chair. The communication has been non existent. Finally they told me it was back ordered. I cancelled the order 10 days ago and still haven't received a refund. Very bad experience!

I wish I had looked at reviews prior to placing my order. Like others have said after order is placed the company did not send out a shipment notification. I reached out to the company asking if I would have the chair before Christmas. I was told they understood and the chair would ship with urgency. A week later no shipment notification. When I inquired again I was told it would ship at the end of the month. I requested that the order be cancelled which they agreed to do. I ended up having to file a dispute with PayPal (payment method) to get my refund. They take your money, never send the item and you have to file a dispute to get your money back. They sit on your money until they are forced to refund it by your payment method.

I never got an order invoice - and so after looking online I decided to cancel. 11/21/24 cancellation. They just replied consider it cancelled - money back to credit card within 7-9 business days. I filed with credit card company after that time passed. They told me to call company. You can't reach a human being.

Just through email - now in december - they say that they can't stop the order now - it's being shipped. Over a week later - it's being shipped and then they file with credit card company that sale is complete and that i never cancelled order (even though my email from them clearly states that I did).

They just force a sale upon you. DO NOT GIVE THEM YOUR CREDIT CARD NUMBER. They know how to play the shipping / delay game and don't provide all the details required by the cc company to get your money back. So you could end up with a box of rocks - no one is on your side. They are not reputable by any means.

Better Business Bureau rating is F. Never seen that before.

Great looking website - they must take in a bunch of chumps like me...

Buyer BEWARE! I ordered a chair in mid October 2024. Never received it. My ETA on delivery was delayed multipile times, then I became suspicious. I cancelled order, no refund was issued. I have tried calling company, sending emails, there is no response.

I wish I could give them a worse rating. They falsely advertised a chair I purchased as new, unused, over purchased stock from a company during covid. The chair they sent was heavily used, the armrest looked as if a dog had chewed on it for a year. The base had freshly painted silver spray paint that rubbed off on my hands and clothes. The upgraded casters I paid extra for, were completely missing. I immediately reached out to the company to let them know I needed to reject the delivery (which they wouldn't answer their phones), so had to email. I received an email reply 3 days later asking if i'd just keep the chair for a discount. I told them no, that I it wasn't the chair advertised and needed to be returned for a full refund. It took them almost 2 weeks before they sent me a return label, for which they are charging me to have UPS pick it up from my location. These guys are a loser company — stay clear of them! My next stop is BBB.

This company has continuously told me that my order placed in January 2024 will ship out "next week" or 'soon' etc. The customer service rep refuses to send me to his manager after multiple requests and has yet to offer a discount for their delays. We paid $8 for chairs we haven't received yet and no one answers when you call customer service.

I purchased a Herman Miller Chair from Seating Mind. The chair arrived with a defective lumbar support. I notified the company and they offered to send a replacement part which I would have to install myself. I am a 72 year old woman without the ability to do that. I chose to return the chair and they are charging me a 20% restocking fee to restock a defective chair. Do not do business with this company.

Your ranking of 4+ Stars on this site is inaccurate and false. You show 12 negative revies in 2023 and you still rank them from their very first one.

I gave them a 1 star only because there are none lower. These guys are pure scammers, con men. Tell your family, tell your friends NOT to go anywhere near these guys. I placed an order over 3 months ago, they double charged my bank, refunded only one charge, and have refused to pay me back the rest of the money they took from me.

SCAM - DO NOT ORDER ANYTHING FROM SEATINGMIND.COM

I don't understand why this company has as high of a rating on here as they do since everywhere else they are low. If I could leave no stars I would. If I could leave negative stars I would. This is the worst company in the longline of bad companies. First of all do yourself a favor and google them. Every website has them with 1 star. Every review you find tells a horror story of dealing with them. If you look them up on Better Business Bureau, you'll find that they have had their certificate revoked.

I bought one of their chairs in July. Received it end of July and within a month it broke. The cylinder and the seating frame. When I reached out to them they wanted proof, so I gave them proof then instead of replacing the entire chair, they sent me parts expecting me to fix it myself. One of the parts I even had to fight for because at first they weren't going to help me with everything. It was only when I reminded them of their 12 yr warranty that they reversed their decision and sent me the parts I needed. When the parts came I didn't expect the fixing process would be as difficult as it was but it was so difficult that they sent me a video that poorly walks you through fixing the chair and surprises you with tools that are a must have in order to fix the chair. So I had to buy tools I never intended to buy just to fix this chair. Then while fixing the chair and following the directions of the video they sent me, the new cylinder broke.

Now they refuse to replace my cylinder and are telling me I can buy a new one. Again their warranty is for 12 yrs and this is covered under that and yet they refuse to honor it. It has been several months now of me fighting them to honor their warranty but they refuse.

Lenna the customer rep is one of the worst humans you will ever deal with. She cares nothing about helping you or even treating you like a customer. All she cares about is getting more money from you. These are horrible people that literally belong behind bars. DO NOT BUY ANYTHING FROM THEM.

DO NOT BUY FROM THIS COMPANY - the chair I received was dirty and broken. Customer service is hiding behind email and will not handle the problem but just wants to deny. Will be reporting this company to AG and BBB

The cylinder on my chair is defective. I'll set the chair at the desired height and within 30 minutes the chair has sunk to the lowest setting. Seatingmind will not let me return the chair without a thirty minute video showing the sinking. Terrible customer service. Very disappointed. When paying $600 for a chair, you expect it not to have functional defects and now the burden of proof is on me? Go elsewhere!

Unfortunately, this company will send you a disgustingly dirty, VERY used chair. Then they will give you a hard time for trying to return it, despite their satisfaction guaranteed. Then, after they receive your return, they won't refund the money, and they ignore any attempts to contact them about it. DO NOT BUY FROM HERE.

My wife purchased a chair through seatingmind.com on December 1 2022 for $347.99 as a Christmas Gift. The chair did not fit our desk and we returned it under their return policy within the timeframe they had designated. They received the returned chair on January 12. We had not received the refund by Jan 22 and inquired and they indicated that the refund was processed "but still pending" and we should check again in 14 days. On April 22 we had still not received the refund and contacted them again. They indicated "it seems the refund did not go through the first time I issued it" and "it should come through in 3-4 business days". I reached out again on April 30 when it still hadn't been received. I also asked for someone to call me and tried calling them but only got a recorded message telling me to contact them by e-mail. This time they asked for our PayPal address. On May 11 we still had not received the refund either to our credit card or PayPal and I reached out again. This time no reply at all. Better Business Bureau indicates for Seating Mind that "As of 2/10/22, this business's Certificate of Formation or Authorization has been revoked by the New Jersey State Treasurer." Reviews on the BBB site give it a rating of 1.8 out of 5. We are extremely disappointed with this business.

I ordered 2 Herman Miller Chars NEW…
I ordered 2 Herman Miller Chars NEW over a week ago. So far, the order hasn't even been processed. I have to go back and forth from CA to AZ. I sent them an e-mail that if they can't deliver it to Porter Ranch by the end of this week, I won't be here; thus, please send it to Sedona. I got some stupid form letter stating it takes them 14 -20 business days to do anything. I told them to cancel the order if they cannot fulfill it, either in a timeframe for CA or AZ. To cancel it. No answer the meantime, I have already paid. This is the form answer that I'm sure everyone gets.

Dear customer

We are still processing your order.

Please note: The current free shipping processing and delivery lead time on chair orders is

14-20 business days to ship from order date.

We need time to process each order as we ship chairs nearly fully assembled with all customizations and upgraded features installed.

Please reach out to their e-mail if your order has not arrived after 20 business days.

Please let us know if we could assist you with anything else.

Thank you
Lenna
Customers support
Seatingmind.com

I received a chair with the wheels COVERED in oil. When I asked customer service for help they stopped responding to me. Not a quality company who stands behind their product. Attached are the oils stains left on my carpet striaight out of the box.

I ordered 10 chairs for my office and one of the chairs was faulty on arrival. I called and e mailed and finally they told me to send a video which they did not respond to. I called and e mailed repeatedly with no response. I would not order from them ever again.