David D.

Same company as Office Chairs at Work. Check all review sites. Same address. Two names to hide their horrible reputation. All chairs are used. They aren't clear about that. So they're all in different conditions, not close to new. So, they may or may not have what inventory they describe or show on their website. Ordered a chair with black fabric and a "Titanium base", shown as metal in the pictures. The fabric was gray, the base was beat-up, poorly spray painted, black plastic. Asked them to send the correct chair, they literally told me no. Seriously. I don't think they had what they showed on the site. They said "LOL. WE'RE NOT SENDING YOU ANYTHING". I was told to shop elsewhere. Pretty shocking. Problem is I don't dare return it. I don't know if I'll get a refund. They have a 35% restocking fee. So I'll keep this chair I didn't order and cut my losses. Learn from me. Don't shop here.

No zero star option? My chair took just under a month to receive. A month! To be fair, they do say 14 business days to process. So that's almost 3 weeks to put a chair in a box and slap a label on it. ‍ That aside, I'd have been happy had I received what I ordered. For a chair with the "titanium base" that was obviously metal in pictures they sent black plastic that had been shoddily painted. The fabric color was wrong too. The "customer care team" literally said "LOL, We're not sending you anything" when I asked them to send the correct chair. Its little unbelievable. Crazy part is I don't dare send this
Wrong chair back. Read their policies. They have a 35% restocking fee to impose when they want and and other users have said they will not refund part of your purchase because of credit card fees, etc. So this could potentially cost me over a hundred dollars for doing nothing wrong, for returning something I didn't order. So I'm keeping this inferior chair that I didn't want that cost me almost $350. Please learn from my mistakes. Shop elsewhere. I know you're reading these reviews officechair@work. Do the right thing; 1) Admit you sent the wrong chair and 2) Promise you'll send the correct chair if I reorder. I won't hold my breath.