SearsReviews 495

Recently I was given a totally inappropriate gift at my wedding shower. I have not been in a Sears Store for many years and hope to never be there again. I took my item to the return Customer Service (joke) I was informed that even though I had the tags receipt and had not even opened the package, they would not give me cash. I was Forced to join the Sears "team". They wanted my email. I declined. They wanted my phone number. I declined. Finally I got a gift card. I passed it off to a friend. Personally I don't think my email address or phone number is any of their business

I ordered and paid for 6 pairs of school uniform pants (we've bought these same pants in person from Sears for years). I wanted them shipped to me, but the only option was Ship to Store. I tried to pick up the order 24 hours after I received the "pickup now" email, but the order wasn't ready. The store employee said his store didn't stock that brand and he didn't know why it was showing as available online. He gave me 6 pairs of a different brand of cargo pants - no double knee - no adjustable waist - not comparable in any way. He said he had to give me something to return the order in-store. But during the return, the manager said the pants I had ordered - and paid for - were not available; the best he could do was a refund. Then he said he couldn't even do the refund because I had used PayPal online. I contacted online customer service and was told that the they "do not have an online return option." They told me to go to another store and try again. After more than an hour at another store, I ended up with the correct brand, but the wrong color. When I contacted online customer service, I was told that they could not ship the right ones because they did not have the correct item to ship. They could not explain why they charged me for items they apparently do not have. They also could not explain why it took 4 contacts and nearly 3 hours to find out they charged me for something they do not have. I will never use Ship to Store again. BTW, the 2 stars are because the manager at the store in Long Beach went out of his way to try and fix the online store's mistake. Otherwise, this would have been one star all the way.

I had a couple of issues with Sears last month during the holidays. In truth, I bought quite a few things from them and most of those transactions went through without a hitch, a couple did not. I try to be understanding, it is a busy time of year (for all of us!). But my review is based on the fact that consistently, on at least four occasions when I've waited through the many minutes of holds and transfers and disconnected calls, I reach a real customer service agent who seems understanding and promises to fix my issue and then does nothing. Nothing is more frustrating than to be promised something only to get nothing. I'd almost rather just hear "too bad, I am not going to help you". I wouldn't be happy but at least I'd know what I was getting. Sears, train your reps to stop lying to us before you lose what few customers you have left!

I ordered an Appliance package online, for home delivery. Sears stated delivery would commence on Jan 21,2016. Denver, Co into the Front Range Mountains
Delivery date came and went. I was finally called and informed that the driver was unable to come up the hill because of sow and ice. I had just accepted delivery of 1100 sqft of drywall, delivered on a flatbed truck with a crane attached! But Sears delivery could not make it up the hill and next delivery date available was not until 7 days later! I informed the driver and dispatch to please call us when they get to the hill next time, so I could meet them there and pick up the items myself. Jan. 27 came and went and no delivery! I received a call again, stating the delivery woman could not make it up the hill and returned. Next delivery will not be for another 7 days later! Construction delays are costing me thousands of dollars per week. When I asked for a supervisor, they offered me a $50 discount. I have yet to get my appliances. Update** It was never successfully resolved and I cancelled the order completely.