Renee B.

The test was on December 19,2020 in Cypress, California; results were expected in 5-7 days because of a backlog and the upcoming holidays. Today is January 20,2021 - NO RESULTS. Amanda, the manager in charge of complaints, emailed on January 11 -- after we had left 4 messages -- and said she found the test and would have the "results department" email them. If she can email that the results were found, how come she cannot just email the results? How can we trust the test to be accurate when apparently sending an email takes 10 days? They may have test appointments available, but if your experience is like mine, wait a day or two and get tested somewhere else.

I ordered a 12 pack of StaSafe Santizer. I received an autoconfirmation of the sale and PayPal charge; my PayPal account was charged that day. The email said shipping information would be sent out separately. I have not heard from the company in nearly 2 weeks, so I used the Contact Us form on the website. I received no response - not even an automated one - so I called the number listed on the email. When I said I had placed an order, the man who answered began insulting me telling me I should never call back and should f**k off. I have filed a complaint with PayPal and am waiting for a refund.

The ticket was purchased online and everything was spelled correctly. I contacted the airline because I had to change the ticket to a one-way, which would cost $50. The airline was all ready to make the change, but could not do it because the name on the ticket was misspelled. The airline told me to contact CheapOAir directly (although, oddly, their system said the ticket was purchased through Travel Long). The airline said after the name was changed, CheapO should be able to make the switch to one-way. The airline also said that I would probably be told I would have to pay a $200 change fee; if so, I should ask for a supervisor. I called Cheap O Air immediately after. The first person I spoke to said he could not help me and transferred me. The second person said he could do the name change, put me on hold (no hold music), and then the call disconnected after nearly 15 minutes. The third person (new phone call) I spoke with told me the change would be $200. I politely asked for a supervisor. I was told that "names do not matter on domestic flights" and he would not transfer me until "I changed my attitude." He also said I "did not understand the travel industry" and if I wanted to call the airline on my other line and conference him in, he would explain to the airline how things worked! I finally got him to transfer me - or so I thought. After a hold of nearly 20 minutes (with music this time), what sounded like the same agent returned. He did not give a name or an apology. He told me the one-way ticket cost less than the round-trip, so the airline would be happy to rebook me for a $50 fee; however, the total cost would be $95. I asked why it was more and he could not explain it. He also said they could not do the change right now, but I could pay for it now, and they would take care of it in 3-4 hours after the name change showed on both the ticket and itinerary (I guess names do matter!). I told him to forget it and I would work directly with the airline. In total, I was on the phone with them over an hour to fix their typo, and I still have to call the airline to get the one-way ticket issued. I will never use CheapOAir again!

This site is fantastic. I put in my zip code and got choices for smog places. I picked a AAA-rated business and got a smog check in less than 30 minutes for less than 30 dollars. Less than minute to save $30? Awesome!

I ordered and paid for 6 pairs of school uniform pants (we've bought these same pants in person from Sears for years). I wanted them shipped to me, but the only option was Ship to Store. I tried to pick up the order 24 hours after I received the "pickup now" email, but the order wasn't ready. The store employee said his store didn't stock that brand and he didn't know why it was showing as available online. He gave me 6 pairs of a different brand of cargo pants - no double knee - no adjustable waist - not comparable in any way. He said he had to give me something to return the order in-store. But during the return, the manager said the pants I had ordered - and paid for - were not available; the best he could do was a refund. Then he said he couldn't even do the refund because I had used PayPal online. I contacted online customer service and was told that the they "do not have an online return option." They told me to go to another store and try again. After more than an hour at another store, I ended up with the correct brand, but the wrong color. When I contacted online customer service, I was told that they could not ship the right ones because they did not have the correct item to ship. They could not explain why they charged me for items they apparently do not have. They also could not explain why it took 4 contacts and nearly 3 hours to find out they charged me for something they do not have. I will never use Ship to Store again. BTW, the 2 stars are because the manager at the store in Long Beach went out of his way to try and fix the online store's mistake. Otherwise, this would have been one star all the way.