The ticket was purchased online and everything was spelled correctly. I contacted the airline because I had to change the ticket to a one-way, which would cost $50. The airline was all ready to make the change, but could not do it because the name on the ticket was misspelled. The airline told me to contact CheapOAir directly (although, oddly, their system said the ticket was purchased through Travel Long). The airline said after the name was changed, CheapO should be able to make the switch to one-way. The airline also said that I would probably be told I would have to pay a $200 change fee; if so, I should ask for a supervisor. I called Cheap O Air immediately after. The first person I spoke to said he could not help me and transferred me. The second person said he could do the name change, put me on hold (no hold music), and then the call disconnected after nearly 15 minutes. The third person (new phone call) I spoke with told me the change would be $200. I politely asked for a supervisor. I was told that "names do not matter on domestic flights" and he would not transfer me until "I changed my attitude." He also said I "did not understand the travel industry" and if I wanted to call the airline on my other line and conference him in, he would explain to the airline how things worked! I finally got him to transfer me - or so I thought. After a hold of nearly 20 minutes (with music this time), what sounded like the same agent returned. He did not give a name or an apology. He told me the one-way ticket cost less than the round-trip, so the airline would be happy to rebook me for a $50 fee; however, the total cost would be $95. I asked why it was more and he could not explain it. He also said they could not do the change right now, but I could pay for it now, and they would take care of it in 3-4 hours after the name change showed on both the ticket and itinerary (I guess names do matter!). I told him to forget it and I would work directly with the airline. In total, I was on the phone with them over an hour to fix their typo, and I still have to call the airline to get the one-way ticket issued. I will never use CheapOAir again!