Samsung

This is the first time I have ever written a review but I could not let this go. I purchased a Samsung Washing Machine in November of 2015. The washer is not draining so I called Samsung regarding having repair under the warranty. I was informer that the warranty was not from the date purchased but THE DATE MANUFACTURED. I had to email the company a copy of the original receipt for them to review. If they except it they will cover it. This can take up to 3 business day to go over and then they will let me know. So here I sit with a washing machine full of water for the next I don't know how many days. Since when does a year warranty mean from the time it manufactured and not the time of purchase. MAKE SURE WHEN YOU PURCHASE AN APPLIANCE OR ANYTHING FROM SAMSUNG YOU CHECK INTO THIS.

Bought Note 8 online from Samsung Direct. Go to FedEx to pick up. Open the box immediately (on site) and the phone is not in the box. Instantly report this to the FedEx agent who just took my signature. She says that there is nothing that she can do and tells me to call an 800 number. I call the police and have them come to the site to file a report.

I get home and call Samsung. Samsung tells me that it is not their problem and that I should file a claim with FedEx. I tell them that it is their problem because my agreement was with them and they chose FedEx. The tell me that they will open an investigation that will take 1-2 months.

A week has now gone by and I have not even heard from Samsung. Every time a call and ask to speak with a supervisor I get left on hold forever. I told them I was disputing the charge with AMEX and they threatened me with further delaying their investigation if I did this. (I did anyway)

Samsung Direct could care less about you once they get their money. Do not order from them. They are thieves.

Samsung TV and audio accessories are generally excellent, but the subwoofer of my HW-R450 sound bar stopped working. Two sessions over 1 1/2 hours had techs calling for user booklet installation steps over and over and then had "higher level" send me an email. "Firmware" site should be accessed for download to flash drive and fed into the soundbar port. Download would show no text at all and therefore not the tab to get the "firmware," but only invitations again and again to give model number and click for the download. I went to Samsung's separate customer comment site and advised (a) if the unit is still supported, fix the "firmware" site to operate, or (b) if the unit is not supported, remove the access steps from the site so people will not be led to a dead end. A retail chain store tech advised that the subwoofer cannot be serviced at all. Perhaps not enough days since my customer comment site complaint to know if Samsung will respond or not. Thus, be aware that a soundbar could have limited life and could have failure of one or another function and that even Samsung's user service agents may have limited awareness.

The Samsung service center in Richmond BC is absolutely brilliant. I purchased a Samsung Tab S a couple of months back and a few weeks ago I dropped it, my stupid. The screen had a few cracks in it. I went to the service center in Richmond, knowing that the warranty would not be in effect as the cracked screen would not be covered. When I arrive I explained what had happened, the clerk asked if I had the purchase receipt, which I did have. She then told me that Samsung offered a complimentary one time fix and that if internal damage was found then there would be a small payment. I was told to leave it for one hour thirty minutes and if I did not hear within that time limit I could return and pick up the tablet. After an hour and half I drove back, was told the tablet was in final testing and it would be a few minutes. The tablet had been restored, the customer service center had even put on a screen protector for me. Everyone that I came in contact with at the service center was professional and certainly accommodating. This is not my first Samsung product and it will not be my last. When I receive service like this from a huge company link Samsung, I become a very loyal future customer. Five stars to Samsung.

Been a long time customer with all my tvs, appliances and phones just recently started having issues with the black screen on my zfold3 which wS still covered under the one year manufacturer warranty I took it to Best Buy and had them look at it said it would take a month to get parts so I called Samsung directly and they told me to mail the phone in and I would have to be without my phone for at least two weeks I told them they were crazy just kept giving me the runaround for an hour on the phone with resolution. That was the last Samsung thing I buy time to switch to an iPhone.

We purchased a Samsung dishwasher (recommended by salesman... big mistake) 2 years ago. Did a much worse job cleaning dishes then my old cheap model of 25 years. After approximately 18 months the pump drain went and had other issues. It was going to a cost close to $400 for the repair. We found out that Samsung had many issues with this new model and immediately discontinued the model. After many calls and never a return call, Samsung took no responsibility. Since this dishwasher did such a terrible job cleaning dishes, we decided it was not worth the $$$ for the repair and we threw the unit out and took a $600+ loss.

For all the wrong reasons, we decided to purchase another Samsung product 6 months ago.

We purchased a Samsung washing machine. 2 months after we purchased the wash machine, there was a recall and Samsung was either going to replace the machine, or give credit towards a new unit. Since they were giving $100+ more if you purchased a Samsung instead of a competitive model, we again made the wrong decision by going with Samsung. After a long wait for our check to arrive, we we were shorted $137 short (of course we had to shell out the money first) of the amount. After many more phone calls and no return phone calls when promised, should we just give up and take the loss!

BTW, we are having other issues with the replacement Samsung wash machine!

Please do yourself a favor and don't buy anything Samsung... buy USA!

I own several Samsung products and I'm pleased with their quality and performance. Their customer support is also responsive and helpful when needed

The Samsung Z Flip phone is a piece of trash that has a factory defect that happens to the screen. I spoke to NINE people at Samsung. There is no certified Samsung repair place anywhere near me. My only option was to send them the phone And they would "determine if it could be replaced or fixed" and that would take two weeks or more. Who can go without a phone for two weeks? One person from Samsung told me to drive four hours to NYC and four hours home to have it repaired. Another said he'd sell me a different model for 536$ even though the phone I want fixed is under warranty still and is only 8 months old. I was hung up on three times, I couldn't understand what most of the employees were saying, and I've spent ten hours on the phone total trying to fix this problem and there's still a no solution. Don't buy a Z flip - for that matter, don't buy anything from Samsung. Apple would have overnighted a new phone and paid the postage for me to ship back the defective one. Clearly Samsung needs the money this piece of trash phone is worth more than I do.

I purchased a Samsung Z fold from Amazon on 3 Dec'22, the fold & unfold has developed a defect, plus the edges are discoloring. I took it to Samsung service center only to be told that it is an overseas product not covered under warranty & also out of warranty.
Furthermore, I had to visit the service center twice to fight with Samsung India ineffective customer care which was a wastage of time, money, energy & last but not the least the inconvenience it is causing in daily work.
Please explain:
How a product bought in India has overseas warranty?
The phone box says" mfg in Aug 22 SEP 22" then how is it out of warranty. If imported & marketed by Samsung India, why is it not covered under warranty in India.
Amazon site also says 1-year warranty.
It appears Samsung & Amazon are in it together. They both think Indian customers can be fleeced & fooled by selling out of warranty, poor quality products sourced from anywhere.
Samsung is answerable & liable for correction of this mistake & expected to apologize publicly for all the customers harassed & being harassed by selling fraudulent products.

I bought a Galaxy S8 two months ago. It took them about three weeks to send it to me and when it arrived at my address, I was out of town and couldn't receive it, so FedEx just returned the item to the shipper before I can do anything about it.

I called Samsung the very same day and asked if I can still receive the item or receive a refund as a store credit so that I can purchase the same item again, while they are receiving the previous one. They told me that it is not an option and I should wait for their warehouse to receive the item, then I will receive my refund in 3 to 5 business days.

They received back the item exactly one month ago and I have contacted them several times in the past month to check the situation (I was the one reminding them, more than a week after they received the item, that they have received it back! They had no idea!)

I have just been told that probably our financial department is unaware of the fact that we have received the item. So we have notified them now and it will take 7 to 14 business days from now for you to receive your refund! No apologies or compensation what so ever! (Not that I would do any other business with them if they have offered me a discount or anything but at least it would look like they are really sorry)

I have paid them the full price of the item 2 months ago without receiving it and right now I am not even hopeful that they will issue my refund in the next month!

Never go near any Samsung device!

Samsung I want to thanks for RUINS me and my family Christmas I bought a kitchen package and used the self clean oven last night following the instructions the stove get so incredibly high and unable to stop or touch I have to turn off the brakes. When turn on today I have an error C31as you may know Oven DOESN'T WORK as result I WASN'T able to cook my Christmas eve Dinner and have to cancel 25 family and friends guest

ANGER FRUSTRATED DISSATISFIED DISAPPOINTMENT

I WILL TRY TO GET MY MONEY BACK

THIS RANGE IS DANGEROUS AND UNRELIABLE I DON'T WANT IT IN MY HOUSE

HAVE To give 1 start in order to post

This is a negative review of Samsung made by me the customer. I purchased a stove in OCT. 2O21. It had steam clean on it for oven. I used the steam clean on the unit and discovered after a 20 min. Clean cycle, the paint had come off bottom of oven revealing gouges. Called Samsung and they sent repairman out who told me due to stove being electric it was unrepairable. I could paint gouges myself with high temp paint but could never use the steam clean again, same thing would happen. I was told Samsung has a cosmetic clause in their warranty and will not cover cosmetic damages such as gouges. I am 60 years old and I know I didn't put gouges in stove. Gouges appeared after steam clean. There was powdery paint all over bottom of oven. Been dealng with this situation several months, finally they sent same repairman out to determine same thing, not repairable but not covered under warranty due to cosmetic clause. So from first hand experience Samsung did not stand behind their warranty. They conveniently write in no coverage from cosmetic damage. Sounds to me that it was written in for a reason. With a malfunction of the steam cleaner on the stove, it produced the cosmetic damage. Apparently unit got hot enough to clean the paint right off cracking and gouging oven bottom. Will never buy Samsung again. See pics.
Sincerely,
Rae Ann McGhee

Bought two pairs of buds for Christmas and it's a good thing I opened one up off of a whim and discovered they are faulty and instead of sending a replacement like good companies do, I have to jump through hoops to get a brand new of expensive headsets repaired in order to maybe recieve a replacement. Do yourself a favor buy from Best Buy or somewhere else. How would folks no they aren't working until AFTER CHRISTMAS. I'm starting to really dislike Samsung products.