Samsung

I just spoke with a customer support associate regarding my Samsung top load washer... aka "Lemon." I
Purchased this washer in 11/13. New, along with the dryer. Within the first 2.5 years the washer became unusable, as the inside tub would shake violently, and not finish the cycle. I was alerted to a Samsung recall, which involved tub issues, including "potentially exploding washers." Samsung sent a Repair Tech to service my washer, which seemed to take care of the problem. Fast forward to the past two weeks... and the same exact tub issues have reappeared. Regardless of load size or spin setting, the inside tub shakes violently when beginning the spin cycle, and I cannot complete the cycle. I have followed all of the instructions provided by Samsung, and I have repeatedly re-arranged the items being washed in order to balance the load. This does not resolve the problem. I have been informed nothing can be done, as the manufacturer warranty has expired, regardless of the fact there was a product recall, and the same recall is in effect now. Samsung will gladly schedule service for my washer, as long as I know they will not offer any form of compensation. I understand warranties, but I also expect a Samsung washing machine to last more than 5-6 years, especially when they have a recall in effect for potentially "exploding washers." I have purchased my last Samsung product of any kind. Buyer beware is evidently very true. Model #WA456DRHDSY/AA

https://www.youtube.com/watch?v=Ofx5JLN9ZEs

I purchased a z-flip5 during the pre-sale promotion. They sent it via FedEx, but FedEd returned it to them. Instead of contacting me, they cancelled the order. I spoke with support, and they couldn't match the pre-sale promotion at the time, but advised they could do a price match once I took delivery. I was unable to choose to pick it up at a retailer, so their rep input the details and sent a link to the cart for me to pay. Well, she changed it from a t-mobile to unlocked, and changed from a 512GB to 256GB (I didn't notice). When I tried to get the price match, they advised they couldn't price match because the carrier and the storage were different. So they expect me to pay almost $200 more for a phone with 1/2 the memory.

I have been dealing with the Samsung "customer relations team" for over a month now! They have been a nightmare to deal with. We bought a beautiful french door refrigerator that has not even lasted 5 years! When the Samsung refrigerator went out in mid JULY of 2017, it was a full week and three mechanics later that our refrigerator was deemed irreparable by a service center they sent us to. Then the responsibility became mine to get them the information about the condition of the refrigerator. They kept opening and closing what they call "tickets" and no one in the entire customer service center was ever on the same page. If i went through my story once, I went through it 100 TIMES! Every one transferred me to someone else. Once I finally started to get somewhere and get some answers and was promised an "accommodation" for the refrigerator that, per their request, I was not allowed to get rid of, they were going to send out more technicians that could get the documents they needed to show that my refrigerator was not reparable. I get a phone call yesterday, and the guy says... "mam you are not eligible for any other services or refunds from Samsung, we are going to close all you open tickets." I absolutely lost it. This was probably the 100th rep I had spoken to and he was even more clueless than the rest. I pitched a big enough fit that they are going to review my case again, but I'm sure it will get me no where! Beyond irritated and will never use Samsung again! Here's to another 2 months of clueless reps, and hour and a half long phone calls.

Absolute joke of a company! Ordered an £550 pound oven which was delivered and sat untouched until we could source a kitchen fitter which was delayed because of covid. Opened the box to find the glass door smashed. Spent over 4 hours trying to contact for a replacement or repair, was told I'd need to pay £290 for repair. Complained via email and was told I'd receive a call to resolve. Before I had chance to take my phone from my pocket to answer it the call was terminated at the other end. I received a text saying i would receive another phone call within 30 minutes. After 36 minutes I received another text saying I'd missed a call despite having no missed call. 1 hour later received another text saying I'd missed a call, again with no missed call. Called the helpline and spent another 45 minutes on the phone to someone who kept putting me on hold whilst speaking to them and without warning. The lady didn't understand English and after 45 minutes and her still not having established even my address i gave up. Customer service is non-existent, will be ensuring everyone I know and more, avoids Samsung in the future.

I have been using Samsung Galaxy S8 for a year now and I am pretty impressed by its power lasting quality. What I am really grateful about is their excessive storage and camera quality, JUST WHAT I NEEDED! Actually, my best friend gifted me on my birthday he bought it from telemart Pakistan. I thanks Samsung for great smartphone and telemart Pakistan for the best quality product.

Our dishwasher stopped working after 1.5 years of usage. My husband (a plumber) discovered that it was the circuit board that was broken. The fine print said that the circuit board was under a 5-year warranty. We called Samsung and asked for a replacement part. They wouldn't send one unless we had a local tech come out to assess the problem. I told them that that wasn't necessary as my husband is a plumber and already figured out the problem. They said to hire a tech anyways and Samsung would cover the trip fee, labor + parts reimbursement. Tech came and verified the issue, we got replacement parts delivered + my husband installed them and we have a working dishwasher again. However, when I called Samsung to get reimbursed for our invoice, they told me that they could not reimburse me for anything. Now we are out $500+. We should have ordered the replacement part ourselves (via Amazon) and not gone through Samsung's Customer Service department whatsoever. Disappointed + frustrated with the inconsistencies + broken promises that Samsung Customer Service has given me. We will not be ordering anymore Samsung products in the future.

The insurance for two phones. I was accidentally fell into the pool trying to get around two puppies. I was fully clothed with everything in my pockets. It was supposed to be waterproof as I was in for a few seconds.

It didn't work and I called up to have it replaced and not someone else phone refurbished. Needless to say I was sent someone else phone that wouldn't hold a charge more than 90 SECONDS. I CALLED AND WAS TURN THAT ONE IN BEFORE THEY TOOK THEIR SWEET $#*! TIME to send me another REFURBISHED PHONE. I cancelled all their predecessors... MCI, SPRINT etc. SPRINT WOULD NOT LET ME DO ANYTHING UNTIL I COULD REMEMBER A DECADES OLD PASSWORD. Stop the MONOPOLIES and ant- trust Don' buy SAMSUNG. Each time it cost me a huge deductible.

It started with the Samsung refrigerator we purchased. After 13 months (1 month outside the warranty period) the interior light failed - not just the globe - the power to the globe. Gave up and installed two $15 movement activated battery lights from Bunnings. Then there was the LCD TV. Looked great in Harvey Normal's store, but DEAD ON ARRIVAL at our home. Fortunately Harvey allowed us to change it for a Sony LCD - beautiful picture and zero problems with Sony. Then the biggest purchasing error of my life. A Samsung Galaxy Note 5 on contract after 5 iPhones. Just because you could write on the screen with a special mini pen. Whaddamistakatomaika! Fingerprint recognition worked intermittently at best. Would not work with slightest piece of grime on finger. Screen needed 3 pokes to respond, and half a stroke to go some place you didn't need. And as for Android - no wonder Google is the one of the richest companies in the world. Forced to read/dismiss 3 advertisements for stuff I had no interest in every time I turned the bastard on. What a wretched OS. Never gain. Stay well away from Samsung and Android if you want my advice.

Saw this on an ad, my idol advertising it that's why I did not hesitate to get it asap! Quite surprise with the quality and performance! No regrets with my purchase! Glad that I did get it!

Me and my wife bought a 1900$ fridge, I wasn't here when they delivered, my sister took delivery, I got him and the doors were not level so it caused warm air to enter the fridge causing the fridge to ice up, and condensation on the fridge doors, I had gone back and forth with him for weeks, them telling me they would come out but never did, I had to find a solution and fix myself, I'd give them a zero rating

We've bought the SAMSUNG CURVE TV worth rupees 1 Lakh on 29th April 2015 which had a warranty of 1 year.And exactly after one year that is on 2nd May 2016 it stopped working. We made a complaint to the Samsung service centre and they took 15 days to know the problem. They've first told the back panel has to be replaced and checked. And on 18th day he came back for checking the product and came to know that it was totally fine but the front panel has to be replaced which is worth around 35 thousand rupees.

About 3 weeks ago my Samsung Galaxy A51 started to have 3 problems all related to sound. Unable to hear callers unless speaker phone is activated, no sound for streaming videos, and no google voice. I have been bounced around like a ping pong ball between Spectrum Mobile, Samsung Customer Service, Samsung Tech Support and the repair shop I was sent to by Samsung Tech Support. It is now 3 weeks later and the problem is unresolved. The phone is under warranty and is only 3 months old. They are doing everything possible to avoid replacing or repairing the phone. Do not buy anything from Samsung. They do not stand behind their products! I left Spectrum Mobile (no help at all!), went back to Verizon and am using my old MOTO Z phone. Otherwise I would still be without a phone. Samsung still has not repaired my phone and doesn't seem to care. Again, based on my own personal experience I highly recommend DO NOT BUY ANY SAMSUNG PRODUCTS! Do your research. 1.8 stars? That's terrible! I have paid for this phone with my own hard earned money and once again been ripped of by a big irresponsible unscrupulous corporation.

I bought a new Samsung Galaxy 9+ a couple of months ago, over $900. I paid. I have been buying Samsung products for many years, including the galaxy since it was created. The phone I upgraded to, was mailed to me. It did not work properly from day one. I finally spoke to someone from my phone company that explained it was the phone and it was on Samsung, Samsung does not have a center close by so I would have to mail my phone in and have no phone, while they explore their error. I do not have time for that inconvenience. I can as always use my insurance and pay the $250 deductible but why would I do that when a company like apple would like to have my thousands of dollars for their products instead. I will never deal with a company that expects me to go out of my way like this for their mistakes. So I basically donated my money to you this time but I promise this, this is small compared to the money I have spent over the years and the money I would have been spending. Thank you for the lesson learned.

I bought a bundle with Washer, Dryer and Jetbot Mop and received discount on each item.

The washer and dryer had a 15 day return policy. But the Jetbot mop didn't arrive until 20 days later. I didn't like the mop. So, I wanted to return it. But I was told I needed to return all three items or else I would only be refunded the amount less the discounts on washer, dryer and jetbot. The home appliance team indicated I couldn't return the items because they were past 15 days. So, basically, the only way to return the Jetbot mop was get refunded $105 for an item I paid $233 for.

After talking to over 5 Customer service (home appliance and small electronics/e-commerce) reps on the phone for over an hour trying to explain this, a supervisor indicated they would be able to refund me the whole amount. So, I returned the mop. But I ended up getting only $105 back.

Since then, I have spent literally hours on the phone and chatting with customer service reps and being passed around back and forth between department and still no resolution has been met.

Samsung needs to get this issue resolved. This seems like a bad return policy. If two items are ordered and one arrives very late, then the first item cannot be returned. It should be that the return date window should start after the delivery of the last item that is delivered, not the first item.

Note: The issue with dryer delivery, installation and repair is another story. Having been a Samsung loyal customer for over 20 years, I am starting to rethink the quality and customer service of Samsung.

Samsung is the most dubious, fraudulent business organization I ever had to deal with. I do not write reviews on products however it may be but this is the height of it. They are so selfish, insincere, no empathy but just want to ripe you off with their fake products. I bought a Samsung Tv 65 inches 8series with warranty ' got spoilt within the 1yr warranty which is of no physical fault of mine but samsung vehemently refused repairing it saying that its not on warranty. Now tell me what is included in warranty? All they go about is just dumping their fake products to unsuspecting customers. Pls FORGET SAMSUNG PRODUCTS. RUN!. CUSTOMER PROTECTIVE AGENCY PLS TAKE NOTE AND REVIEW ALL THEIR PRODUCTS BEFORE IT GETS TO THE STORES. THE ARE NO GOOD! There is no zero. I'm rating them minus zero.

Probably the worst customer service experience I have ever had. I have been a Samsung customer for over 10 years and while I generally like their products their customer service is terrible. Their representatives lie to get you off the phone. I ordered their top of the line Z3 in Thomas Payne addition and had trouble getting the order to go through so called customer service. They told me the order did not go through so I would have to re-order. I checked my credit card company and it showed a pending charge for the first order so I called them back they assured me that the charge would not go through and that the original order had not been placed. I was also told that the charges would not be processed until the phone shipped so I had mothing to worry about. Today I got charged for $3074 added to two credit cards. When I called Samsung they basically told me it was my fault because I ordered two phones and I couldn't cancel the order even though it had not been shipped and would have to refuse delivery in order to cancel. I then asked for a supervisor and have now been on the phone on hold for an hour and two minutes. Samsung does not value their customers and I guess the good news is that they treat the customers who are willing to spend $3000 with them the same crappy way that they do those that buy their low end phones. Time to change my brand loyalty to someone else.