Samsung

I bought a smart tv less than a year ago. The remote control on button began working intermittently. Sometimes having to press no exaggeration 20 times to get the tv to turn on. Called Samsung. They took information, saw the product was registered and told me to expect the remote in 507 business days. After 10 days, he tv on the entire time in case the on button stopped working entirely, I call and was told they needed additional information. I had to call the seller to get it. Sent it to Samsung and got a call-they have all the need, expect the replacement remote 5-7 business days. You guessed, no remote. About 10 days later I get a call from Canada with the message they can not fulfill my request until... I CALLED THE SELLER (abt.com in business since 1936/they gave me a great price on the tv and as you can see their customer service is top notch) WHO immediately agreed to send the remote AND DID. SAMSUNG couldn't replace the remote in 8 weeks----recall tv has to be on continuously shortening its lifespan and using electricity --- All for a $5 cost to them for the remote and postage they wasted several hours of my time and their employees time and lost a customer for life. It is the reason the microwave I purchased recently was not a Samsung. Samsung = pitiful the corp
Should be ashamed of itself, bad business decision and judging from the other reviews the company's modus operandi!

When I purchased a Samsung Galaxy Note 10 in November I purchased Samsung Care too - it cost $249.

From the website:
Samsung Care+ is a device swap program that you can purchase for your new eligible Samsung device. With a two year subscription, you can swap your eligible device twice within the 2 year period. Just pay the swap fee ($129) for each swap request and we'll swap it.

As my phone broke I needed to use this service, but when they swapped it, they swapped it for a dud.

They say the only thing I can do is take it into a service centre which means I will not have a phone for three days. That's three days I won't have access to my public transport passes, my banking, or contact with my family - I will also not be contactable by my employer (particularly relevant as we're not able to go into the office due to COVID19) or my daughter's daycare if she is ill or injured.

I feel like they're making me jump through hoops in hopes they won't have to fix the problem. I'm particularly upset that I'm being penalised for their screw up.

Realistically I'm going to have to put up with this problem because I cannot go without a phone for three days as annoying as the problems with the phone are. They win, but as a loyal Samsung user for nine years I will not be purchasing another one of their phones.

I have had several phones in the past none of them have been from Samsung I will never go back to Samsung after I purchase to Samsung Galaxy S20FE I literally had it for 3 months in an Otterbox case The defender seriesI placed it on the ground nearly 6" away it landed flat on its back and it got a spider Web crack on the front of the phone I called them up to complain I spoke to higher management He raised his voice And was being discriminatory towards me as a white man I explained I just want you to tell me why you cannot compensate the damage he explained several times the same nonsense that the warranty doesn't cover physical Damages as if I have the time to read the extremely detailed warranty to learn this no damage covered bs. I proceeded to request why they would not cover damage and He refused to give me a reason he also explained nothing about what is covered when I asked Hi don't suggest anybody buys their phone unless you like getting cracks on your phone super easily

Sent my phone back to be repair phone was just floating around Samsung for over 2 weeks customer service was Horrible was hung up on 10 times was lie to about my phone the worst service ever

This is my second review. DO NOT PURCHASE A SAMSUNG PHONE ONLINE. IF YOU HAVE ISSUES WITH THE PHONE, THEY WILL BS YOU THE ENTIRE TIME. MY PHONE STOP WORKING OVER A MONTH AGO. I HAD A CHOICE OF GETTING A REFUND OR A REPLACEMENT PHONE. I CHOSE A REFUND. THEY SENT ME A REPLACEMENT PHONE INSTEAD OF THE REFUND. I RETURNED THE REPLACEMENT PHONE AND NOW THEY ARE TELLIMG ME IT COULD TAKE UP TO 18 DAYS TO GET MY REFUND. I REPEAT DO NOT PURCHASE A PHONE ONLINE FROM SAMSUNG. BUY IT LOCALLY SO THAT YOU DON'T GET THE RUN AROUND AND BS FROM BEING TRANSFERED OVER AND OVER AGAIN, WHILE STILL NOT GETTING YOUR ISSUE RESOLVED. SAMSUNG IS THE WORST BUSINESS I'VE HAD TO DEAL WITH ONLINE.

I purchased an tablet for my 5 year old online in November. I received notification that my order was confirmed and and that I should wait for confirmation of shipping. A week later and i had not received anything no phone call, no email, nothing so I emailed them their "Customer Service". The first representative told me that they apologized for the wait but that I should be receiving notification within the next few days. A week later I emailed again this time wanting more information again
I was told that on their end everything looked good and I should a notification of shipment soon. I asked them numerous times will I receive this item before Christmas and all they would say is Yes, Yes, Yes. Well on December 15 I received an email stating due to an error in price on their end my ordered has been canceled and they gave me a $10.00 E certificate for a future purchase. As if this wasn't bad enough my son will not receive his tablet and I will not be refunded before Christmas. This company is a JOKE. I would have had a much better and more professional experience with Target.com.

Trying to return a stupid phone and nobody gives a damn about it. Either transferring the call, ghosting you, disconnecting and most importantly all the agents are giving different answers, not generating the shipping label, make you drive back and forth to Samsung store to get the same answer WE CAN'T GENERATE RETURN SHIPPING LABEL, RETURN THE PHONE IN STORE and the store says they don't do that. Have been waiting for the return label and no luck! Escalated the issue and been told to contact in 24 hours. This company is a total scam.

I read about this and I didn't believe it. Now it happened to me, so I will give you my honest review.
I traded my Samsung S9 phone for 40 dollars. Removed it from the Beetle case it has been from day one, charged it, factory defaulted the phone, made sure it was wrapped nicely and added the case to the box I sent. Received a message that "upon inspection, have adjusted your Trade-in Value to $16.00".
Shame on you Samsung! For the 24 dollars difference that you want, you lost me as a future customer for good.
I bought a 512 GB Samsung Ultra, the top watch, own a Samsung TV and a vacuum among many other devices. This was the last time I have purchased anything that has Samsung name on it, for the 24 dollars that you stealing from my pocket. I will not waste my time to refuse it but will take the time to distribute on social media, and tell everyone I know that Samsung is not what I knew it used to be. Shame on you Samsung! The phone I traded and you took pictures of it, was in like new condition. Florentin Salceanu.

S22 top-tier phone is built with faulty fingerprint sensor almost never works. Samsung software consistently interferes & slows phone operation down, poor battery life, phone is overrated

I was so excited to purchase or brand new Samsung washer and dryer combo. The sleek design fit in perfect with our newly built home. I have just owned the products for 2 years when I started having water leaking from my washer. I called Samsung to have the problem looked at and they sent a repair man. The repair man advised that they could not find an issue but would replace the drain as that might help. 2 months later my drain was replaced and still had water leaking. E mailed back again and they sent a repair man. He advised that I am having water leaking from using to much soap. I use tide pods that are pre measured and only one pod per load. They covered the repair man and the parts. No one had ever personally reached out from Samsung only emails or a text if I was satisfied. I had extensive damage to my floors walls and baseboards. They then e mailed and advised that I have no warranty left and they will not correct the problem. I am stuck with an expensive hunk of metal, damage and no solution. Weird they paid for the "repairs" but now I don't have warranty. The amount of money I also spent on laundry service driving to and from town to have clean clothes and all while trying to run a family of 6. You would be better off to buy anything but this product. Buyer beware service is horrible and I now have to get a new washer and could have used the money spent on laundry service to put towards a new machine not to mention the 2500 in repairs to my hardwood and drywall.

Bought a note 10+ for ATT carrier, had a problem. ATT couldn't help, even though I was playing installment plan to them. Was so excited to have my new phone. Samsung doesn't replace, expects you to send it in to repair, past experience means about 3 weeks. I decided to return, took 2 weeks till finally they refunded my funds, but I was told that they whould clear my ATT Account in 72 hours, now its 15 to 21 days and I can't buy my new phone from ATT till Samsung clears my installment plan. This service totally stucks. Never buying from Samsung store again. I lost $50 for Whitestone glass screen protector. Have a new case and fast charger and NO PHONE due to nobody being able to clear my ATT account, and ATT can't do it.

I had purchase the phone on 04/17 and return it on 04/25. But have accidentally send it to trade in department instead of return department. Which trade in department has received on 04/25. Till today's date i haven't receive my refund yet. Initially i was told it will take longer time 21-30 days after 30 days passed by i was told it will take 7 days. I have waited all this days but no refund yet. The product was financed from Samsung i have already made 1st pmt and 2nd pmt is due on 06/17. I am making payments for no reason.
This concern has transferred to so called higher department 10 times already but no response yet.
I don't know what's going on here, i understand since its was my error it takes time but now this is taking ridiculously long time.
None of the customer service know any thing even there so-called supervisor and they are rude, just copying pasting policy and trying to hang up. Mr. Kiran (*******) literary hung up on me.

I have already lost my patient level and I really want refund department to issue my refund. As of now they have my money and your product.

My dishwasher tub liner has a lifetime warranty which states that if it cannot be repaired it will be replaced. Goodman home solutions came on 9/7/22 and stated it cannot be repaired. Now Samsung is saying that because they cant get that report from Goodman, that they will not cover a replacement dishwasher. How does this even make sense? Samsung is obligated to honor the life time warranty and replace my dishwasher. It's not my fault no one is able to get the report from Goodman home solutions.
Natalie the president of Samsung and the rest of their customer service team has the worst customer service attitude and lack of communication skills. They are robots who are taught to just repeat the same non-sensical lines to you over and over again without any higher level of thought. Instead of honoring the warranty by replacing the dishwasher, she thinks that just texting me a $450 coupon for ANOTHER samsung dishwasher is enough. $450 barely covers the value of a new dishwasher! I am certainly NEVER buying another Samsung product for as long as i live. Samsung sells poorly made products and has even worse customer service. It is actually against the law not to honor your warranty. A 1 star is actually too high of a rating.