Samsung E Commerce is the WORST COMPANY EVER! I wish I could just give it zero stars because everything has been a disaster. PLEASE SPARE YOURSELF THE MISERY! Don't buy anything directly from them! Best Buy is better customer service! I bought a frame tv because it was $200 cheaper and it turned out being way more expensive! The time I have spent going back and forth is insane. When I purchased online, it showed that BestBuy would be delivering and installing. Immediately, I got an email confirming and it stated that Angi would be the installer. I quickly called to cancel the order as I didn't want someone from Angi's list installing the television (this was not clarified prior to purchase). The representative said I could not cancel because it was being processed! There is ZERO grace period from the moment you hit submit. I LITERALLY dialed after that email came in! Once I received the item the nghtmare got worse. We went back and forth because I didn't get a return label. After "escalating" it I was informed a week later that I hadn't received a label because I had to pay the "restock" fee of $50 first then I would get a label. No way around it. So I decided to pay the stupid fee and they STILL haven't charged my card, emailed me back, or answer the line...the number I called was *******864 and I waited 30 minutes. It was dead air until I finally got music and was placed on hold. Wish I had a better ending but I'm still currently waiting for a resolution. SAVE YOURSELF AND DON"T BUY DIRECTLY FROM THEM! THEY ARE AWFUL! In the end, I waited 45 minutes to get transferred and then told that I had to wait 72 hours to process the payment and then I would get a return label. I will return with an update to see if that even happened. By now, we will be past the return window time so I'm not looking forward to this at all!

On June 3,2024, I purchased an AR35 White AR12TXHQBWK A++ ******* BTU Inverter Wall Type Air Conditioner from the EPATeknoloji store on the Hepsiburada website. The seller promptly shipped the item, and with HepsiJet XL's fast and seamless delivery, the product reached me on June 5. On the same day, I called Samsung Turkey customer service to create a service request, but they called me back after three days. When they called back, they scheduled an appointment for June 15, the day before the holiday. Their explanation was that this was the earliest date available due to high demand.

If I bought an air conditioner during the summer heat, the purpose is very clear; such a long waiting time is unacceptable. Every summer, people purchase air conditioners more than in other months, their air conditioners break down, and they need maintenance. The service should have an operation plan accordingly. Saying "we can only schedule this date due to high demand" is disrespectful to the customer. It's like telling a thirsty person to drink water after 10 days or leaving a deceased person at the grave for 10 days. These things might seem trivial, but this truly shows the value Samsung Turkey and its authorized service give to their customers.

I called the authorized service and Samsung Turkey customer service many times. I suggested, "I'll pay out of pocket to have the installation done myself, and you can come and approve my warranty then." They said they couldn't do that and that they had to install and approve it themselves. I wasn't given this air conditioner as a gift, nor will I receive payments for using it. It's a product I paid for, and the purpose of an air conditioner is to cool down during hot summer days. Why they want to make the customer suffer, I have no idea. Also, I've been working all year, waiting for a vacation once a year, and they say they'll come on the day before the holiday, preventing me from going anywhere. Another concern is that they might call on that day and say they couldn't come due to high demand, ruining my vacation, or they might come and say additional things need to be done, delaying the solution until after the holiday.

I will never purchase even the smallest product from Samsung again. It's clear they do not care about Turkey. When I told this situation to my close friend in France, he said this was unacceptable, but in this country, monopolized brands like this treat us as second-class citizens with our own money. In short, I do not recommend their air conditioners or any other product from Samsung Turkey.

To all it may concern,

This letter is to inform all employees above of the issues affecting your company and the effect it may have pertaining to your employment. Your company persists in committing fraud when orders are placed online at a sale price and then any and all excuses are given by your customer service to cancel the orders with the purpose of not sending the items at the price offered.

Under State and Federal law one of the laws it falls under is the clause bait and switch. Are you sure you want to work for a company that in in violation of this law and others and further treats their customers in this matter. If you value your jobs you should take this matter into your own hands and remove from your company employees that practice the many violations of law that they are guilty of.

If you require more information please contact me by email.

Yours Sincerely

To all employees that this will affect,

Further to the last email, after again trying to inform your company that they have committed fraud and bait and switch, they still are not wiling to change their ways and stop breaking US Federal and State laws. Many of your staff are pathetic and follow their orders regardless that they are in violation of the law and they will eventually suffer the consequences without the company backing them in court or any other forum. This email is for your own good and it's written to protect yourself from violating the law. Your company will not protect you from any violations and wil state to protect themselves that you knew they were violating the law and you continued regardless. The illegal dealings of your company is being documented in all forums whether social, written or other forms of media.

The choice is yours, continue working for this company and take a risk in being charged criminally, or either quit or refuse to participate by putting your position in writing to the company, or report the company to the authorities anonymously which will protect you when they are charged. The choice is yours and for your sake make the right one. Send this email to any employee that you believe might be affected by the information provided in this email.
I hope by proving this information it will protect you and your families.

It seems like you don't care about the customers who buy your products. I have sent all my correspondence including my orders that were canceled fraudulently, any other written documentation to a number of media sources and will continue to send this information out to many more worldwide. This will not end until as much of the public as possible will be informed of your fraudulent practices that you are involved in against your customer base. Whether I receive the items that I ordered in not of any consequences anymore, the only thing important is exposing your companies illegal practices. This will not end until all your customers worldwide stop purchasing any of your products.

I will continue to pursue your company as long as it takes to stop your company from committing fraud on your customers. I have already contacted some media and will continue to do so until I contact all sources. You have been reported to a number of government agencies and this will continue. My next project will be to contact media and others in the different countries you sell in and provide them with the same information of your fraudulent activities. This will never end until you are brought to justice.

This is some of the correspondence between me and Samsung USA. You couldn't pay me enough to do business with this company even if they gave it for free, nor would I suggest anyone worldwide to deal with them either.

ZERO STARS!
BUYER(s) BEWARE of Samsung Deceptive Trade Practices: I purchased an 85" Samsung Neo QLED 4K QN90B for our home theater directly from Samsung - Took delivery in May 2023, due to delays on the buildout of the home theater, TV remained unused in factory box until Nov 2023, which is when I unpackaged, wall mounted & setup. February 2024, TV no longer works, bottom right corner of screen has pixel issues. I submitted my claim online, a few days later Samsung sent a technician (NISI of Carrollton, TX) who literally was here for 10 mins, hands me a Repair Invoice stating "Physical Damage" (there is no damage, not even a blemish or scratch) Smarthings App reflects TV usage of 100 hours. Samsung won't repair or replace this unit even though it's still within the 1 year Warranty (also reflected on repair invoice) Samsung customer support is useless, I then sent an email to Samsung Electronics of America CEO office (New Jersey) I received an email & call from assigned "Extra Care" associate who could care less about me. I get the same generic "Physical Damage" response. I have since sent numerous emails for clarification what's considered "Physical Damage" and other concerns, such as consideration of workmanship and material defects, with a response that they are sorry that I am ending my relationship with them and they strive to exceed customer expectations. I did not end my relationship with Samsung, they ended it with me! I have been extremely loyal as a Samsung consumer for many years (Phones, Watches, TV's, Soundbars, Fridges, Chromebooks/Laptops, + more) Clearly no manufacturer loyalty in return. I'm done battling Samsung, you win! However, I won't purchase or recommend Samsung products going forth. Due to the fact you wasted countless hours of my time, I have reported this to the Better Business Bureau (BBB) & Texas Attorney General's Office - Consumer Protection Division and posted negative reviews with NISI, your so called on site Technicians, also worthless! I recently purchased an 85" Sony Bravia Full Array OLED TV, Sony also provides customer support that is located in the USA! Please stop by and pick up your JUNK Samsung!

DO NOT BUY FROM SASMUNG!
I purchased this washer dryer and had it installed three weeks ago by Samsung. I was hearing a noise that sounded like air pressure but assumed this was likely coming from the AddWash door and it appeared to be washing the clothes with no issue. However, I had been noticing splash of water on our hard wood flooring, I assumed this was water spillage from washing dishes but when our electric suddenly flipped in the kitchen, I then investigated and realised that when pressure was being placed on the wooden floor boards from feet, water was seeping up from under the floor boards. I pulled the washer dryer out to investigate to discover that there is a hole in the drainage pipe at the top of the tubing where it connects to the washer dryer which has been leaking water from the day it was installed. I am obviously extremely unhappy and disastisifed with this situation but where the situation gets worse is Samsungs customer service response. I have contacted Samsung via phone on three occasions and spoke to them on live chat twice over the course of 4 days and no resolution or replacement has been organised. I have been repeatedly informed that a manager will contact me via phone within 24 hours following phone calls but I am yet to receive a call regarding the matter. During the phone-calls to Samsung, I have asked for a manager on every occasion to be informed one is not available despite asking multiple times, but weirdly the service agent has mentioned having sought advice from a manager during the call - strange. The customer service from Samsung is honestly the WORST I have ever received. These products are not cheap and a company of this size to provide such poor service is honestly disgusting. I live in a busy household and work as an NHS nurse and need to wash my uniform regularly for infection prevention which I have stressed to them but it appears that nobody at Samsung cares. I have also repeadetly mentioned that not only do I want the washer dryer replaced, but I will need my floor and electric addressing which Samsung should rightly pay for but they continually avoid this during the calls and make no reference to it in responses. In summary - I have had no functioning washer dryer for four days, damaged/warped flooring and electrical issues with no resolution provided. I WOULD NEVER BUY FROM SAMSUNG AGAIN and I would advise anyone else to avoid like the plague.

Hello everyone, my name is Ahenuf Syed, I am from Ahmednagar Maharashtra, I would like to tell about my Samsung service center experience of my Samsung Fold 4 phone. Product model number SM-F936BZADINU product serial number R3CT808CS3D
I bought this phone on 26th August 2022 for Rs ******* but it was not opening properly so I went to Samsung service center and they said that the parts of this phone are not available in Samsung company right now, you have to wait for it. Minimum 15 days for work. This will take time and you will have to submit the phone here for 15 days I could not take the phone for 15 days because all my work was done on the phone, then I went out of India for 1 month for work, when I came back I went to Samsung service center and they said the phone was switched off., the warranty has expired. It will cost you Rs ******* Samsung did not have phone parts on time, what is my fault in this? Samsung is robbing customers like this In these 2 months I found 14 more people who have Samsung Fold 4 and all phones have the same problem, it is not opening properly, it is the fault of the Samsung product From last 2 months I am talking to Samsung customer care but they are not helping me. I also mailed Samsung CEO but he is also not giving any reply. I also went to the customer forum office and he asked them to bring all this in writing with stamp. I asked Samsung for all this in writing but they are not even giving it. Samsung wasted my ******* rupees. I request you all not to buy any Samsung product. Samsung company is no longer the same as before. Samsung is robbing customers
The Samsung customer support team to whom my case was assigned has only wasted my precious time.
I have explained the entire matter to the consumer court officer file the case and will also send a warning mail to Samsung.
I would request Samsung to investigate this matter thoroughly in advance because this matter will prove very costly to Samsung if the matter goes to consumer court.
After checking all the files sent in the email, Samsung will know how Samsung service team wastes the customer's precious time.
Mr. Ravindra's final response on the voice call on November 20 was that the case has been closed, it is on a completely chargeable basis.
The last thing I would expect from Samsung is to refund my payment because in this case it is Samsung's fault if you don't have the parts on time.
I am sending all the voice call records, chats, e-mails of this matter in email attachment, please check carefully.ki

Contact Number *******660

Samsung as a company decided to discontinued part # DA97-*******c or if you like part Da97-*******C which are the same part for freezer door handle, not more available.All samsung parts suppliers(Canada& USA) they are not able to provide the substitute part number for samsung part number, what will solved the customer problem. Calling all authorized samsung service did nothing, accept passing bags on. Parts suppliers directed me to sumsung parts depatrtemens. They did nothing, accept inform me that I'm out of luck and I will need a get a new fridge, At that moment I lost my support as a Customer and will avoid samsung product to rest of my life and my friends and friends of my friends will know, how somsung do not care about their customers} Samsung parts service and customers service SUKS!,and do not deserve customer further support!period!
Samsung misspelling is" INTENSIONAL" to show disregard for the company as they show disrespect and ignorance for they customers approach. DONT BYY SAMSUNG PRODUCT AGAIIN. They need to! Learn they Lesson!

I traded in my old phone for a new Samsung s23 on 09/14/2023 with my carrier, ATT, because my then-current phone was displaying an errant moisture detection error, despite no water damage. Ironically, the exact same error in January of this year was why I traded in my then phone for the then-current phone.

On 10/02/2023 the device very randomly started displaying the same moisture warning for the charging port, despite the fact that I was not even using the phone at the time. There is no water damage to the phone, or any damage at all, as it's less than 3 weeks old. There has never been any water damage, or damage of any kind, to ANY of my phones, and I have no idea why this keeps happening.

I contacted Samsung chat for assistance with the error message the next morning, and we went through several channels of clearing caches for the USB and other things, a soft reset to factory settings. I asked why this error was occurring, and explained this was my third phone with the same issue, despite no damage, water or otherwise. I have done a lot of research into this particular issue and it seems to be an ongoing problem for many samsung users. I asked the rep why this is, what can be done to avoid it or fix it, but they avoided the question.

The problem continued intermittently over the next two days. I contacted chat again on the 4th and the representative, once again, could not answer my questions on why this situation is happening or what I can do to prevent/fix it. Instead, they tried to engage in small talk, which I was not in the mood for if they can't even answer my questions. Eventually, he told me that someone would be reaching out to me within 24 hours because they didn't know what to do with the situation.

In the meantime, my phone completely stopped charging, so I went to the ATT store. They (mistakenly) told me that my warranty was with Samsung, so I contacted them again for support or replacement, but the representative simply sent me a link to schedule a repair with an estimated wait time of 10-14 days. I explained that I've been in contact with them several times and this is inexcusable, and they never responded other than saying "that was the best they could do."

Thankfully, I called ATT customer service and got the issue resolved-the warranty was with ATT originally, so a new phone is on its way to me.

What concerns me is that Samsung was never able to provide me with any sort of meaningful help with a brand new device. These phones are expensive-customers deserve to have adequate service with knowledgeable representatives. The representatives I got were barely intelligible, and could only redirect me elsewhere-they couldn't even be bothered to actually put in a service repair themselves.

Thankfully, I called ATT back and learned the original rep at the store was incorrect, my warranty was indeed with ATT, not Samsung, so I have a new phone arriving soon. But what a complete waste of time this was.

Samsung/Android has been my go to for years. But after this debacle, I do not think I will get another one. The continued errors for no real reason have soured me on a product I once loved, and the lack of customer service has solidified my desire to get away from them.

This will be my last Galaxy.

I'm at total disappointment with this company and where I was a avid Samsung user with several TVs in my house, computers, tablets, and washing machine. I'm at total disappointment because I brought a s8+ tablet less then a year ago and it recently went out I then called care in which they told me my tablet Could be repaired at a repair facility close to me. In which was 18 miles away from me. Which I said ok as long as I can have my tablet back today that's perfect because I work from my tablet. Once I arrived at the repair facility it took them less then 30 seconds to tell me they didn't repair tablets. So of course I was highly upset. I then proceeded to call Samsung back and I was completely irate because I wasted gas and time. Once on the phone the new representative said ok u can send it to us and we will repair it. Now I'm even more frustrated because why didn't we do that in the first place and could save my gas and time. So upon telling them my frustrations I requested compensation where the agent told me he would rush the order and provided me a ups barcode for ship off. The next day I called Samsung back yet again in which they told me they have received the device. So now I was a little excited they completed a inspection and sent me a email stating that they didn't have the parts to repair my tablet. Within a few hours I received a email stating that they will be sending me my device back unrepaired which of course infuriated me yet again because here it is a $1200 device fully paid for that I now don't have and 2 can't use. So I called the company back yet again to share my unhappiness in which the representative reassured that the email was a mistake and upon them being unable to repair this device I would receive compensation of a new device from the warehouse or a refund of the valued device on Samsung.com. So the representative looked and saw there was not any in the warehouse and quoted me that I would get a refund of $1099.00 in form of direct pay,zelle, or any other form of payment. And it usually takes 3-5 days but almost always comes before. I advised the representative that I need this to be sped up because I'm loosing money he said no problem u should be getting a confirmation email by Tomorrow or so I said great refund sound great I'll just go by a new tablet. So the next day I received a email stating that my device will be sent to me in 2-4 business days. I was lost because the previous representative said I would be getting a refund. So yet another day had passed and then I received a email stating my Samsung a11 exchange device had been delivered. So now I'm really lost because I sent in a Samsung s8+ tablet and the a11 phone is atleast 3-4 years old so I questioned is this my compensation?. No it wasn't at all so now I'm pass the max point and not only do they have my fully paid for device valued at $1200 the sent me a phone not a tablet worth 1/6 of the value of my tablet. So now it's been over a week and I still don't have my tablet or any fix to my stressful issue I've lost over $2500 in income because like I said I work from my tablet as well. So upon me calling Samsung back 2 days ago to complain about this issue all I get is a we're sorry it was a computer issue. I don't care as a consumer I need to be compensated and all that employee did was tell me he can't provide any refund until they receive the device that they weren't even supposed to send me back smh. So guess what I had to do yet again? You guessed it burn my gas and waste my time just to go to the ups store to send this device back yet again in which I'm on the phone right now with a representative that told me they received the device yesterday but she can't even proceed to help me until the device is inspected. (Note) I didn't open the device or anything and she stated it hasn't been received for inspection yet. So now I'm lost in where is my device or my refund? On top of all of this the representative stated once the device that was returned is inspected it will take a additional 3-5 buisness days before I could possibly get a refund I've been on hold now for 30 min while I type this. I've stated that I'm loosing money everyday I've lost $2500 and counting I've highly upset and I'm not gonna recommend Samsung to any of my friends and family anymore. And I've also asked for a compensation because I was told this would be resolved already and not to mention the extra gas and time I spent driving to unnecessary locations because of this inconvenience. I hate this and I will never be happy unless it's fixed

I bought a Samsung watch 6 for my wife and when it arrived, I liked it so much I decided to buy one for myself.

However, on reaching their site, the introductory offer on watches had ended, meaning that my 2nd watch was going to be £100 more than my wife's.
So I phoned their helpline and a lady informed me that there was nothing that she could do apart from giving me a £20 off code.
I accepted this and thanked her and went to buy my watch.
This is when the fun started!

Firstly the site would not let me log on, stating that my password was wrong?
This happened five times and, despite my entering their stupid validation codes that they continually sent each time, it still refused to let me in - Then on the sixth attempt, (with exactly the same login and password), it just let me in?

Once in, I ordered my watch and on getting to the final page, surprise surprise it refused to accept the voucher, stating that it was not issued to my email address?
After further numerous stressful attempts, and out of sheer desperation, I entered another email address, (one that I have never used before on their site) and - would you believe - it accepted my code? Despite the fact that said code could never have been issued to that email address?

With my voucher accepted and my £20 discount subtracted I went to pay.
Here it stated that my payment was unsuccessful?
I tried this no less than eight times with three different debit cards - all refused.
Out of sheer desperation I deleted the voucher code and guess what - it worked!

Well - to be more accurate - the site told me it was unsuccessful again but my bank showed the money gone and their email confirming the purchase, sort of confirmed it - despite the fact that the site was still requesting payment.

So I didn't receive my £20 discount after all.

I also didn't understand their email, stating that if I didn't send them my old watch within the permitted time period, (I part exchanged it for the new watch), then they would charge me the full amount yet, no instructions on how or where or when to send it?

When I phoned their helpline the following morning, the chap told me how the return is facilitated and promised me that they would get back to me with my £20 as a part refund style compensation but alas I have heard nothing!

After a few days of silence, I sent an email to their CEO, (address from Google) - however, this bounced back stating that the address did not exist.
I then sent the same email to their customer services which simply facilitated an automated response assuring me that they would respond within 24 hours - they didn't!

Today, (48 hours on), I phoned them again and this time I obviously got a truthful operator as she stated that they would not be able to give a partial refund and never would have, effectively stating that the first operator that I spoke to had lied and fobbed me off.

She said that she could issue another £20 voucher for my next purchase!
I told her not to bother as
1. In my experience they don't work and
2. There will not be a next purchase - EVER

So I ended up buying 2 watches with them, spending over £500 and was not even deemed fit to get a truthful reaction on my first telephone call, absolutely no response to my email and then simply told that the best I could get after all that was a voucher towards FUTURE purchases!

Absolutely atrocious customer service.