To all it may concern,

This letter is to inform all employees above of the issues affecting your company and the effect it may have pertaining to your employment. Your company persists in committing fraud when orders are placed online at a sale price and then any and all excuses are given by your customer service to cancel the orders with the purpose of not sending the items at the price offered.

Under State and Federal law one of the laws it falls under is the clause bait and switch. Are you sure you want to work for a company that in in violation of this law and others and further treats their customers in this matter. If you value your jobs you should take this matter into your own hands and remove from your company employees that practice the many violations of law that they are guilty of.

If you require more information please contact me by email.

Yours Sincerely

To all employees that this will affect,

Further to the last email, after again trying to inform your company that they have committed fraud and bait and switch, they still are not wiling to change their ways and stop breaking US Federal and State laws. Many of your staff are pathetic and follow their orders regardless that they are in violation of the law and they will eventually suffer the consequences without the company backing them in court or any other forum. This email is for your own good and it's written to protect yourself from violating the law. Your company will not protect you from any violations and wil state to protect themselves that you knew they were violating the law and you continued regardless. The illegal dealings of your company is being documented in all forums whether social, written or other forms of media.

The choice is yours, continue working for this company and take a risk in being charged criminally, or either quit or refuse to participate by putting your position in writing to the company, or report the company to the authorities anonymously which will protect you when they are charged. The choice is yours and for your sake make the right one. Send this email to any employee that you believe might be affected by the information provided in this email.
I hope by proving this information it will protect you and your families.

It seems like you don't care about the customers who buy your products. I have sent all my correspondence including my orders that were canceled fraudulently, any other written documentation to a number of media sources and will continue to send this information out to many more worldwide. This will not end until as much of the public as possible will be informed of your fraudulent practices that you are involved in against your customer base. Whether I receive the items that I ordered in not of any consequences anymore, the only thing important is exposing your companies illegal practices. This will not end until all your customers worldwide stop purchasing any of your products.

I will continue to pursue your company as long as it takes to stop your company from committing fraud on your customers. I have already contacted some media and will continue to do so until I contact all sources. You have been reported to a number of government agencies and this will continue. My next project will be to contact media and others in the different countries you sell in and provide them with the same information of your fraudulent activities. This will never end until you are brought to justice.

This is some of the correspondence between me and Samsung USA. You couldn't pay me enough to do business with this company even if they gave it for free, nor would I suggest anyone worldwide to deal with them either.

Hello everyone, my name is Ahenuf Syed, I am from Ahmednagar Maharashtra, I would like to tell about my Samsung service center experience of my Samsung Fold 4 phone. Product model number SM-F936BZADINU product serial number R3CT808CS3D
I bought this phone on 26th August 2022 for Rs ******* but it was not opening properly so I went to Samsung service center and they said that the parts of this phone are not available in Samsung company right now, you have to wait for it. Minimum 15 days for work. This will take time and you will have to submit the phone here for 15 days I could not take the phone for 15 days because all my work was done on the phone, then I went out of India for 1 month for work, when I came back I went to Samsung service center and they said the phone was switched off., the warranty has expired. It will cost you Rs ******* Samsung did not have phone parts on time, what is my fault in this? Samsung is robbing customers like this In these 2 months I found 14 more people who have Samsung Fold 4 and all phones have the same problem, it is not opening properly, it is the fault of the Samsung product From last 2 months I am talking to Samsung customer care but they are not helping me. I also mailed Samsung CEO but he is also not giving any reply. I also went to the customer forum office and he asked them to bring all this in writing with stamp. I asked Samsung for all this in writing but they are not even giving it. Samsung wasted my ******* rupees. I request you all not to buy any Samsung product. Samsung company is no longer the same as before. Samsung is robbing customers
The Samsung customer support team to whom my case was assigned has only wasted my precious time.
I have explained the entire matter to the consumer court officer file the case and will also send a warning mail to Samsung.
I would request Samsung to investigate this matter thoroughly in advance because this matter will prove very costly to Samsung if the matter goes to consumer court.
After checking all the files sent in the email, Samsung will know how Samsung service team wastes the customer's precious time.
Mr. Ravindra's final response on the voice call on November 20 was that the case has been closed, it is on a completely chargeable basis.
The last thing I would expect from Samsung is to refund my payment because in this case it is Samsung's fault if you don't have the parts on time.
I am sending all the voice call records, chats, e-mails of this matter in email attachment, please check carefully.ki

Contact Number *******660

Samsung as a company decided to discontinued part # DA97-*******c or if you like part Da97-*******C which are the same part for freezer door handle, not more available.All samsung parts suppliers(Canada& USA) they are not able to provide the substitute part number for samsung part number, what will solved the customer problem. Calling all authorized samsung service did nothing, accept passing bags on. Parts suppliers directed me to sumsung parts depatrtemens. They did nothing, accept inform me that I'm out of luck and I will need a get a new fridge, At that moment I lost my support as a Customer and will avoid samsung product to rest of my life and my friends and friends of my friends will know, how somsung do not care about their customers} Samsung parts service and customers service SUKS!,and do not deserve customer further support!period!
Samsung misspelling is" INTENSIONAL" to show disregard for the company as they show disrespect and ignorance for they customers approach. DONT BYY SAMSUNG PRODUCT AGAIIN. They need to! Learn they Lesson!

I bought a Samsung watch 6 for my wife and when it arrived, I liked it so much I decided to buy one for myself.

However, on reaching their site, the introductory offer on watches had ended, meaning that my 2nd watch was going to be £100 more than my wife's.
So I phoned their helpline and a lady informed me that there was nothing that she could do apart from giving me a £20 off code.
I accepted this and thanked her and went to buy my watch.
This is when the fun started!

Firstly the site would not let me log on, stating that my password was wrong?
This happened five times and, despite my entering their stupid validation codes that they continually sent each time, it still refused to let me in - Then on the sixth attempt, (with exactly the same login and password), it just let me in?

Once in, I ordered my watch and on getting to the final page, surprise surprise it refused to accept the voucher, stating that it was not issued to my email address?
After further numerous stressful attempts, and out of sheer desperation, I entered another email address, (one that I have never used before on their site) and - would you believe - it accepted my code? Despite the fact that said code could never have been issued to that email address?

With my voucher accepted and my £20 discount subtracted I went to pay.
Here it stated that my payment was unsuccessful?
I tried this no less than eight times with three different debit cards - all refused.
Out of sheer desperation I deleted the voucher code and guess what - it worked!

Well - to be more accurate - the site told me it was unsuccessful again but my bank showed the money gone and their email confirming the purchase, sort of confirmed it - despite the fact that the site was still requesting payment.

So I didn't receive my £20 discount after all.

I also didn't understand their email, stating that if I didn't send them my old watch within the permitted time period, (I part exchanged it for the new watch), then they would charge me the full amount yet, no instructions on how or where or when to send it?

When I phoned their helpline the following morning, the chap told me how the return is facilitated and promised me that they would get back to me with my £20 as a part refund style compensation but alas I have heard nothing!

After a few days of silence, I sent an email to their CEO, (address from Google) - however, this bounced back stating that the address did not exist.
I then sent the same email to their customer services which simply facilitated an automated response assuring me that they would respond within 24 hours - they didn't!

Today, (48 hours on), I phoned them again and this time I obviously got a truthful operator as she stated that they would not be able to give a partial refund and never would have, effectively stating that the first operator that I spoke to had lied and fobbed me off.

She said that she could issue another £20 voucher for my next purchase!
I told her not to bother as
1. In my experience they don't work and
2. There will not be a next purchase - EVER

So I ended up buying 2 watches with them, spending over £500 and was not even deemed fit to get a truthful reaction on my first telephone call, absolutely no response to my email and then simply told that the best I could get after all that was a voucher towards FUTURE purchases!

Absolutely atrocious customer service.

New Samsung A34 Phone. Couldn't get Smart Switch to work wirelessly so after half a day of trying switched to cable to transfer data which worked well. Can't get Google Password Manager to work consistently which I believe is because Samsung wants you to use Samsung Autofill and Samsung Pass and Samsung Internet - you get the picture - all about control of your info and data. I went with Android over Apple because I have everything setup with Google but despite making Chrome the default browser on the Samsung, despite turning ON Google offer to save passwords on the Samsung, I can't get this to work consistently. In my previous non-Samsung Android phone (TCL) I never had an issue. Google Password Manager seems to work when using the browser but not when logging-in the apps I use. After another half day of trying and researching still didn't work so opened a live chat with Samsung support since I believe it is their apps noted above which are causing contention and not allowing Google to offer a password or save a password. Samsung agent did not offer a single bit of help or look at anything - they simply said to contact Google support. I tried that and it only looks like Google wants to help businesses and technical admins and not individual consumers. I had previously bought a Samsung phone and right from the get-go had problems with it and Samsung support. I swore I would never buy one of their products again and I'm soooo disappointed in myself for falling for a good sales pitch and making the same mistake twice. Fool me once shame on you, fool me twice, shame on me! Given the number of apps and number of passwords used, it is critical for me to have a seamless transition with my Password Manager of choice so for me this is a big issue unfortunately, Samsung is not up to the task.

My complaint was regarding a product which Samsung sold me which was incorrectly advertised. The complaint went unresolved and I decided to explore my options.

I also decided to escalate as in my opinion Samsung had behaved unethically throughout the complaint. I found various examples of them doing this before just search for Samsung Ethics.

The actual complaint involved a lot of money and and I spent hours of calls and emails trying to get things resolved. From Samsung there was general confusion between departments. My complaint was addressed by several departments but then denied by others. There were claims that text messages and voicemails were left but this wasn't always the case (I substantiated this with my call logs when challenged). There was no follow up from the CEO's office. I documented everything carefully to back up my complaint including all communications

If I have another complaint, I won't spend hours on the phone with them. Knowing what I know now, I would set myself a time limit trying to resolve internally.

The complaint went unresolved, so I made a complaint to the Better Business Bureau which addressed part of my complaint with Samsung though a substantial amount of money was still outstanding. I found working with them was pretty easy but the back and forth with Samsung was tedious and several responses showed they hadn't read the complaints properly. I also left reviews on Better Business Bureau and of course Trustpilot:)

I wrote to my Attorney General. Samsung ignored the letter from them. I found out in the letter that if a Company doesn't respond they won't take things any further. This sounds like it would be common knowledge for any company who is familiar with process.

Finally,I started looking at options (see below). I have my Better Business Bureau transcripts which documents Samsung's actions throughout the complaint. I believe this shows pretty conclusively the validity of my complaint.

Search for small claim courts in your area. FYI. No lawyers allowed on either side. Have seen claim limits as high $10,000. Very cheap to file.

FTC government website

Attorney Generals office: Search for "attorney generals office [insert your state]"

Search for Samsung Customer Service on the Elliot Report Website. Takes you to key contacts at Samsung.

So my husband and I purchased a front load washer and dryer over five years ago. It's on the two of us, no kids, no pets, non-smoking; we keep a spotless home. Nevertheless evidentially we are not successful at keeping a clean washer; it's stunk from the first year. I wash the rubber seal with cleaner, use the tabs, etc. all a waste of time and money. Three and a half weeks ago, while my husband was doing laundry he heard the washer go what he thought was out of balance, and then a loud bang. He ran into the laundry room, turned it off, and then opened the door. The ENTIRE house filled while a white smoke. He unplugged the unit from the wall for fear of a fire. My mom was visiting and was witness to this. I called Samsung the next day and they seemed genuinely concerned that we were not injured nor our house was damaged; which fortunately all was well. They put in a ticket with a repair company to have them come "repair" our washer a week later. When the guy came, he said they "fibbed". He wasn't there to repair it but diagnose it. He said the spline off the rubs broke. That was the unbalance, and then loud bang. He said it would be a major repair, and Samsung may opt to replace the unit. He called them from my house, and I was told it would be 24-48 hours. The washer broke on 3/05, and this was 3/13. Since 3/13 I have been told on at least 10 occasions that someone would make contact with me within 24-48 hours, and I have YET to EVER receive any type of communication from them. I'm told I'm my case is with the Specialized Claims Department, and I have a guy named Johnathan handling it, but he is non-responsive. They've said they have elevated it beyond him, again to no avail. Yesterday, FINALLY I was told someone was coming to actually repair my washer, only to have the same company come back to my house to "diagnose" it. It's already been diagnosed. When the nice repair guy looked into it, I was told our washer if deemed a K7, to be replaced, but Samsung still hasn't sent me anything nor will they confirm it. That repair guy said the same thing. The repairs (if possible) are major, and they will likely replace it. I called Samsung again, told the same thing 24-48 hours, and now the repair company has ordered one small part I see if on order to be here next week. In the mean time, each week when we go to the laundromat, we're speaking nearly $60. I doubt what they ordered, based on what we were told, will be the fix. Stay clear of Samsung! They seem to care, tell you they understand, but really its nothing more then lip service. It's been three and a half weeks, and I'm at the same place I was. No phone call, no email, no response, just some third party company now sending me an email about some small part being mailed... Send me a credit, and I'll gladly get a new washer and close the chapter on this disaster!

The A52 has been the worst phone ever made and by FAR, the absolute worst I have ever owned in 20+ years. I have briefly owned $45 TCL phones that have performed much better. The problems with my phone are numerous but here's a few of the most annoying:

1. In the middle of the night, while I am at work, it randomly calls people or trys to dial random numbers and/or trys to text gibberish to people…. My bosses, old people in nursing homes, people working under me, friends and businesses across the country… No one in my contacts is safe from being woken in the middle of the night for nothing, especially if I have actually contacted you recently. (Yes, I have accidental touch protection on.)

2. It opens bizarre windows and perform random acts while in my pocket (which is a must while at work). I listen to audiobooks while at work, usually suspense novels and mysteries. In the last 10 days, it has returned 7 books while I am in the middle of near the end of them, forcing me to wait months to finish them as there are waiting lists for the books I reserve through a library app. It opens other apps while trying to listen to my books including voice mail; random internet pages; facebook; Pandora; google; misc videos, etc, etc, etc. Last night, for no reason, the phone took approx. 50 pictures of the the cover of an audiobook I was listening to. On really bad nights, all this activity heats up my phone and causes the battery to die much faster than it should. (Again, I have accidental touch protection on.)

3. It changes my settings… Bluetooth or the internet or airplane mode goes on or off. Sometimes it darkens my display so much that I have worried that I won't be able to see enough to navigate to the setting that turns up the brightness.

4. It does not let me arrange apps or move them on my screens. If I download an app, it may put it on a new page, causing me to scroll through unnecessary pages to find what I need. I can increase the touch sensitivity to try to move the apps but it is still difficult and of course, I must change the setting back immediately or the problems above will be worse.

I am sure this phone is defective but after many hours on calls to Samsung (and initially T-mobile), I have given up on both of them. (Yes, I have spent hours resetting the phone to factory settings and then reinstalling everything to no avail.) Samsung says I can send the phone in and do without it for 2 weeks while they look at it. Given the importance of a phone at work, it is impossible unless I purchase a substitute phone which I Should Not Have To Do! Also, the phone is totally unpredictable. It only acts up about 50-60 % of the time, always while in my pocket, (except for problem 4 above). On a Samsung employee's desk it will behave normally so why bother going through all the expense and inconvenience of sending it in for repair? I will NEVER buy another Samsung product and will discourage others from doing so whenever possible. (Since I am interviewing with Verizon and AT&T at the moment, I hope that I will discourage a wide range of people.) I will also be ending service with T-mobile. On the slim chance that anyone in these companies actually cares about customer service, contact me at my alternate email address: *******@live.com.)

After MONTHS of research we decided on buying the QLED Q6DA 50". We had a heck of a time tracing one down as so many claim how great they are. Bought from Sam's on line. PROBLEM right out of the box! The colors, brightness and sound were HORRIFIC! So bad they cause severe headaches, eye burn and even muscle problems. Started that day chatting and calling Samsung.com. LOTS of lip service from overseas, bad English and "REFER TO THE WEDSITE FOR HELP". WE"VE had the TV less than a full week and we are literally sick from it.
We have chatted more than 15 times (at length more than an hour each time) and called over 10 times (being on the phone more than a hour each time). We live in western Georgia and the (1st) ticket wrote for repair was to a "Cyber Electronics", they were suppose to call but never did so when calling i got a bad recording. I decided to look up the company and the reviews (all) were REALLY bad! So i called/chatted and had to go over EVERYTHING again. Finally they said we will contact another shop and they will call. When they FINALLY did they said they didn't know why they were contacted as they are completely on the other side of Atlanta. For ticket (3) went thru having to tell the story more than 6 more times to a-holes that wouldn't take the time to real their screens chat or by phone. I explained ticket one and two and ALL the problems AGAIN. The man using an American (as they all did) couldn't even pronounce it!, tells me we have no more service agents in your area and we WILL hire an outside agent in your area and they will call. So today i return home and on my caller I.D. there is a phone number for ""CYBER ELECTRONICS"! WTH! I called Samsung and they would not answer my question and said they stood behind their techs (for which they didn't have a list of). I EXPLAINED AGAIN and demanded to speak to a supervisor and was told "we have no one on duty". I demanded again and was put on hold for 20 minutes. When he came back he said one would call in 24 to 48 hours. Lets say the call went south! AndI was hung up on. I went to chat and they all must be in the same room or have instant contact as when I signed in and wrote most of the lenghtly problem he would not answer. I sat 25 minutes before closing chat. I called again and the idiot was rude from second one and put me on a 30 minute hold before hanging up. Guess what? Tv gets packed up this weekend and goes back! To bad as the TV has superb clearness and beauty and all we needed was just a few minutes help to set the color setting and sound. NEVER AGAIN WILL THERE BE A SAMSUNG PRODUCT IN OUR HOME

Do not buy their products, today they are of very poor quality and this company does not honor the guarantee of any of its products. I have many of their products (refrigerator, TV, telephones, tablets, washing machine, etc. I used to be this brand name fan until their products begun to break and the company do not honor the warranties). I got rid of the phones a couple of years ago due to software issues. I have been able to return the televisions thanks to the return policy of some stores, the refrigerator has problems with the ice maker and no matter how many people complain, they do not change the ice maker, nor do they repair it and they do not stop putting that problematic ice maker in the new equipment's (if you make some research the company has been sued for the ice maker they put on the refrigerators), they don't care about customers once they have bought their products. If their products were good, you wouldn't have to worry about good customer service, but that's not the case. Their current products from about 5 years ago until now are of very poor quality, my washing machine (2 years old) has rusted all the edge where the bleach is poured and recently the motor broke and guess what? Precisely the engine has a 10-year warranty, at least on paper, but not really, they do not guarantee what was promised. First because of COVID-19 they did not have the staff to go to my house to diagnose the washing machine, that today they make this appliances with so much technology that the only thing they do not do is talk, but this machine shows you a code of the problem it has, this company do not care that the washing machine will show a code that means the engine is broken, they want a technician to diagnose it, a technician who they don't have, so they forced me to pay another company to have a technician come to diagnose the washer machine, a diagnosis that cost me $89.00, I sent them the invoice and they didn't repair the engine anyway. They say they only pay for the part, not the labor, that I have to pay for the repair and send them the receipt for them to reimburse me for the cost of the part. If they warrantee, the part they should send me the motor so I will take care of the labor with any company. They have not reimbursed me the $89.00 that they made me spend on diagnostic, although the washing machine said that the motor was broken and am I going to believe that they are going to reimburse me a part (motor) after this? This has been going on for 9 months since August 2020. They are wordless, unreliable, scammers, do not buy their products, any of their products soon or later will have issues and they will not honor the warranty. Do not become one of the victims of this HUGE SCAMMER COMPANY that take your money with warranties promises, and because their products are poor quality you will need the warranty, warranty that they are not willing to fulfill, they will find any excuse for not honor the warranty. Do not say you were not advising! Be wise, save your money!