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SamsungReviews 1,384

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Samsung Reviews Summary

Samsung's reputation is significantly marred by persistent customer service issues, including long wait times, unresponsive support, and difficulties in resolving product problems. Many customers express frustration over complicated return processes and a lack of accountability for errors, leading to a sense of distrust in the company. While some reviews highlight

This summary is generated by AI, based on text from customer reviews

service
571
value
528
shipping
415
returns
427
quality
524

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India
5 reviews
8 helpful votes
Follow Gary F.
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It is the ever best company which produces quality cell phones and also i am very proud to say that samsung is the first ever company which sells android touch screen phones for the lowest prices. Though the rate is low the quality is really at its best.

Date of experience: September 3, 2014
District of Columbia
1 review
2 helpful votes
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I purchased a Samsung white French Door Refrigerator in 2010. The ice/water dispenser had to be repaired 3 times in 2013, glad for the warrantee, extended warrantee purchased thru Lowes Home Improvement. The dispenser was repaired but due to it malfunctioning water dripped down the sides and caused the dispenser to rust. This is a totally white refrigerator and now is trashed with brown rust stains. I can no longer stand to look at it in my kitchen. I spoke with Samsung customer service and they told me there was nothing they could do. I asked if I could get a credit on the purchase of a new one and they said there was nothing they could do. So now my fridge, that should have lasted for 20 years, has to go in the dump and I am left with footing the bill for a replacement. Thanks for nothing Samsung. I will never buy Samsung again and I recommend that no one else does.

Date of experience: July 16, 2014
Romania
2 reviews
15 helpful votes
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I love my Samsung galaxy note 2 and im impressed with the new Samsung galaxy s5 that is coming soon into my country. Its far better than iphone, and I really like the new updates of the android system.

I really recommend the galaxy note 2

Date of experience: March 10, 2014
GB
2 reviews
8 helpful votes
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#GalaxyNote3 I'm very disappointed for many reasons.
I would like to disable a few Android Applications but I cant cause Samsung thinks even though I am not using these apps I should still keep them. Every time I browse GooglePlay these Apps keep interrupting with UPDATE! Do you hear me SAMSUNG? I AM NOT USING THESE STUPID APPS.
" Evernote, Flipboard, SPlanner, Samsung Hub, etc..."

I have been Pro-Samsung since my 1st Samsung mobile phone 2001. I have been buying Samsung products since then. I have 4 Samsung Mobiles, 65" 3D Samsung TV, and 2 Samsung Laptops. I feel very stupid Samsung betrayed me.
Now I promise if Samsung dont find solution to this; I promise I will get rid of all my Samsung Devices one by one never to buy again.

PS Samsung increased Pixels on Camera of Note3, but
- The camera effect which I used to love "Fall Effect" is not there
- The Shutter Sound is still there. You will need to disable the whole sound of the phone which you might forget later and miss all the calls.
Come-on Samsung where are you spending all those profits you make.

Date of experience: February 11, 2014
Canada
3 reviews
4 helpful votes
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I LOVE Samsung products! My first real experience was with my Galaxy S3 cell phone. Awesome apps for it and great connectivity with lots of different devices. I then got a Galaxy Tablet, and have now ordered a Samsung Smart TV that I should be receiving anytime. I will be able to control my TV with both devices, as well as view all my photos and videos easily without waiting.

Date of experience: January 2, 2014
Texas
3 reviews
5 helpful votes
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The 40" Class (40.0" Diag.) LED 5500 Series TV is a great product the imaging and menu function works great

Date of experience: December 16, 2013
California
5 reviews
17 helpful votes
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My Samsung Galaxy S4 is way better than the iPhone 5. If you don't believe it, try it. The screen is bigger/better, and it's thinner and faster. Apple is in trouble.

Date of experience: May 6, 2013
Alabama
3 reviews
3 helpful votes
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No words for that incompetent website! Took me forever to find the repair guide in the convoluted menu.

Date of experience: July 17, 2012
NL
3 reviews
6 helpful votes
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I have a samsung ledtv and microvawe in my house. I love samsung and all products. Not expensive and I can use long times.

Date of experience: August 31, 2011
Canada
11 reviews
67 helpful votes
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I'm reviewing the laptop section only, since I recently looked through most major manufacturers to keep current on laptops which just came out, and the specs.

I'm giving them a Meh, because:

1. Their specs did not list display resolutions for most laptops/netbooks
2. None of the laptops/netbooks screens were marked Glossy or Matte
3. Their market speak for features listed on specs pages insults your intelligence.
4. They changed their model names, again, so it's hard to see whats new, and whats not
5. Navigation was horrible - 3-4 clicks to get to specs
6. Overall virtually no useful information among the market-speak.
7. Some obvious mistakes like display sizes which don't exist: 15.3"

Overall the site feels detached from the tech department,
Which is disappointing for one of the top technology companies in the world.

Their products are great, innovation rate is awesome, world acclaimed quality, but the laptop site is grades behind Dell and Lenovo. Lots of room for improvement.

Date of experience: April 21, 2011