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Total Points
165

2 Reviews by Raymond

6/11/21

The new ATT TV is great even in the basic version. Two difficulties after installation. First, voice command stopped working after several months and I went to ATT web site customer service for agent by text chat on my desktop. Agent kept repeating measures that did not work. Then I realized that agent had moved to completely inactivating my service, telling me only later, and was leading me through initial installation again. This took a very long time because agent was unable to tell me how to keep keyboard on TV from disappearing repeatedly. Then agent hurried to end the session without telling me that all my client preferences had been deleted and I had to set them again. Second, several weeks later ATT sent me their customer satisfaction program to answer. I agreed and logged in and answered several demographic classification questions and ATT then said thank you and ended the program with no way for me to continue by telling them about the above. So, make selection of efforts carefully if some problem develops after installation. For the satisfaction survey, try to answer the demographic classifying "correctly," or maybe you could be shut off...

Tip for consumers:
If an in service problem, consider carefully whom to consult. For the follow-up customer survey, it would seem that only persons of their selected demographics would be able to continue to answer the questions.

Products used:
ATT TV

Service
1.2K Views
3/24/21

After their urging since Christmas, I did personal taxes in March but five missing inputs, 2 hours and then 30 minutes with techs, no resolution. Told to file but not e-file but paper filing showed much missing. Tech promised refund dept. would phone me, but no call. Had to internet search to find refund dept. to apply, but site often down and only tapping in internet search would connect. Now my application is "closed" and no refund and promised message to me is way overdue.

Tip for consumers:
truthfulness by Turbotax that their programs were and still are not entirely ready to operate, and how to access their refund dept.

Products used:
Intuit TurboTax Online

Service
Value
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Quality

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