Samsung

5 Calls at 3 hours a pop! A dishwasher within the 1 year warranty with a chemical smell coming from the plastic tub. Service Quick came out and said they could not find a reason for the chemical smell. They took apart the machine and said submitted a report saying NDF - No Defect found. But yet at our home said he couldnt find a reason for the defect, but confirmed it was defective. The smell was strong and he understood our concern and reason for calling. The plastic tub must not have BAKED when manufactured and the CHEMICAL oder was leaking onto the plates and utensils. He said the way he has to response on the report is to say its UNREPAIRABLE - but he also wrote NDF - No Defect Found and therefore caused a huge back and forth with SAMSUNG. They said they only cover repairs and since he said NO DEFECT WAS FOUND THEY WILL NOT EXCHANGE THE UNIT OUT. THEY SAID A SMELL IS NOT COVERED UNDER WARRANTY, THEY NEEDED DAMAGE TO THE UNIT TO BE PROVEN. RIDICULOUS!

I had a Samsung tv for around 8 months and it just quit working. On closer inspection I noticed a small crack in the screen about the size of a quarter. The crack was internal and was not from abuse or negligence on my part as a matter of fact no one was even home when it cracked. My family and I left to go grab lunch without turning the football game off so I could rewind it a bit when I got home and when we got back from lunch the screen was black with the small crack. I took many pictures and talked with what they call "customer service" for warranty and the said I was negligent and they were not responsible. They asked if I had kids and I said yes I have a son and they said he probably damaged it with a toy or something when I wasn't looking? Give me a break. Anyway I took it to a tv repairman and he confirmed the crack was from an internal component and was not my fault and contacted Samsung to let them know and they still did nothing. So that is my story and why I will never own another Samsung product again in my life, all over an $800 dollar tv. I have since bought several tv's, a refrigerator, microwave, oven, and new washer and dryer for a new house and multiple cell phones, and they all have the same thing in common they are not Samsung. It's amazing that a company like this will stiff you on a warranty claim to save a few bucks to cost them tens of thousands on a customers potential future purchases?! Anyway, adios Samsung I have not missed you or your products and definitely not your substandard customer service!

I bought several Samsung appliances, including a TV and a $998 dryer when I renovated my house. I had the TV for about 6 months when it pixelated. I did as requested and sent a video of problem. Customer Service Representative yelled at me and hung up on me and did nothing. I bought a new TV - different brand. Some time later, my dryer failed after being in operation for less than one year. Because it was purchased more than one year (not installed because of renovation), Samsung said too bad. I emailed the CEO and had a conversation with a rep by email - Augusto Melian. He kept repeating the same thing - as if I was stupid. After 28 emails, the result was that they could not find a service center in my area (although I had a guy come and look and told me by email that it would cost $700 to repair). I supplied him with the company name and the written estimate and the parts needed no less than 5 times. They would not use the guy who had been to my house. The only 'accommodation' they gave me was to make me pay for the repair and they would reimburse me and sent me a list of 'rules'. I won't do that as they have twice treated me badly and I don't trust them to reimburse me. If I am going to spend $700, I would rather buy a new dryer, different brand. I will never buy Samsung again.

Urgent Attention Needed

*******@SamsungUS,

I applied for Samsung Financing on 08/26/2023 and was approved for a $4200 credit line. My intention was simple: to purchase products for my children. Yet, every order I placed was canceled due to technical issues on your end. I've reached out multiple times, only to receive inconsistent explanations and no real solutions. My account is now blocked, and despite numerous calls (many of which I've recorded) and outreach attempts through website forms and social media, no one from Samsung has addressed the issue.

What's even more alarming is the detrimental impact on my credit score due to these unsuccessful purchase attempts. As a loyal customer, I'm deeply disappointed. I've been patient, tried to resolve this directly, and now I'm reaching out publicly, hoping for a resolution.

It's crucial for a reputed company like Samsung to ensure a smooth customer experience, especially when financial matters are at stake. I sincerely hope that sharing my experience here will prompt a swift and satisfactory resolution.

Have been a loyal Samsung customer for a decade+. In past 6 months bought QLED TV, refrigerator, washer & dryer and a dishwasher for a total $5300.
My fridge was acting up around labor day so checked the deals on the usual places ie Lowes, Best Buy & Home Depot. Samsung.com had a great deal which beat them all. Same price as others but got 2 yr extended warranty, extra water filter, delivery & pickup of my old appliance- all free. Plus got 2 yr interest free financing. They also offered free addl panels for my Bespoke fridge which u got with the retailers as well. No other deal came close to this offer. So went on the Samsung.com & that's where my hell began. Because of financing had to wait to day after labor day for approval, which I quickly got. Went back to site to complete order which took 2.5 hours and was never completed because kept hitting "order now" button which didn't work even with help from customer support. Finally was able to place thru their chat help group.
Was approved for their panel promotion after some time & was sent an email to redeem the offer. Rather than send me to area to order the panels it sent me to the general product area. U would have to be a rocket scientist to find panel area but then they were out of panel i wanted so am now waiting for it to come in.
Obviously like their products but the problem is trying to navigate their website. It is not intuitive at all and the machine generated chat did me no good. Far too much bureaucracy and departments to be useful. FIRE THE IT TEAM.

We've had a samsung dishwasher, while wife complains it doesn't clean well (been working on not overloading) I noticed a rope rack was starting to rust. Kids are all grown up so, there's no reason for it.

I used samsungs technical support via text. Wonderful invention. It was "solved" pretty painless as compared to a phone call. They were going to send a new rack in two days. Figured it was done... nope... only the beginning!

Short version is I bought, installed, disposed of old dishwasher faster than the amount of time it would be required to get samsung to actually do what they said they would do on call one...

3 additionally text supports with same unfulfilled promise. 1 phone call with same promise.

Surprisingly after 6 weeks and a whole bunch of time (hours and hours) we received a new rack.

Given the service experience and the first xleaning complaint, I am now looking for a new dishwasher before there is another problem.

What a disappointment and huge waste of my life in getting Samsung to do what they should have done on call 1.

Well, we got our new dishwasher installed and thought it was going to be great. It was installed improperly came to find the door is bent. When I called Samsung they sent a tech out within a 24 hour process which was awesome however that's when the awesome stopped. The tech told us and well as Samsung it was physical damage... What is physical damage you ask, it's when any of there parts are damaged and don't work right. I asked why the door is opening improperly and they said because the hinge is bent. The hinge behind the door and all the housing is bent and that's physical damage! Wow, surprising because nothing on the outside is damaged! Now a $500-600 dishwasher is junk because the company does stand behind there product. Labor to fix the door is upwards of $500 to fix and the local rep where it was purchased from could care less.
Buyer beware, there is a reason Samsung appliances are the cheapest! They don't hold up to normal wear and tear and the company does not stand behind there warranty.

I bought my refrigerator 3 months ago, and it already broke. They sent a technician a week later who could not fix it and had to order additional parts. Another week passed until they finally fixed it. I had to take off work twice to be present for the technician. I also lost time, food, and money. When I spoke to Samsung, they also told me that they would reimburse me for the lost food but that I could get it only once the fridge was fixed, which did not make sense at all. After the fridge was fixed, I called again and was told that the fridge was not qualified for food reimbursement because it was not a cooling issue. I have a 1-month-old son and had stacked away milk for him that I had to dump all out. The whole reason why we bought a brand new refrigerator was so that we would not have this issue. The product is low quality, and the customer service is horrible. They disrespect you, lie to you, or completely ignore your issues. I will never buy another Samsung product ever again, and I will make sure that everyone I know will not go through this horrible experience.

(I left 2 star so they will not remove my review, ZERO STAR ACTUALLY)

STAY AWAY FROM THEIR SMARTPHONE/CELLPHONE PRODUCT.

I have their mid-end smartphone, their screen is reckless due to bazel can't protect the screen. The product is a year old and first week after i purchased the product, the screen has an issue, i had to file a hard complain AND their customer service will blame you in a rude waya and tell u it's ur fault, at the end they repair it for free (thanks). A year after the first inconvenience, i accidentally broke my phone screen. So i repaired the screen at their authorized service center - not in 24 hours after the reparation which is quite expensive, guess what? The screen just broken again due to a very low impact with a plastic objects. I filed a complaint and the customer service said it was my fault again, their screen built like an eggshell

VERY NOT RECOMMENDED TO PURCHASE THEIR SMARTPHONE.

Hi

M writing with my utmost disappointment with Samsung.

Being a very loyal Samsung user for years, I have to say the treatment I am getting from Samsung is least expected.

We purchased a Samsung refrigerator in March 2015. It has not been working for almost 4 days. We have made numerous complaints to Samsung to fix the problem. Once the engineer came and said "the fridge can't be repaired due to internal leakage and since its not in warranty, it a SCRAP".

Last year too the fridge stopped cooling and the engineer repaired and took Rs *******. The quality is highly pathetic.

On contacting via mail to the customer care again, I am extremely disappointed to get the "supposedly" best solution to my above query. Vouchers worth 35% for a non functional Samsung fridge withing 5 years of purchase. Unfortunately, I will have to seek legal help or resort to other ways of getting an amicable reasonable solution.

Still waiting for your immediate intervention and solution.

I regret being an Samsung loyalist. Wish I had never purchased SAMSUNG products and faced such an issue which apparently Samsung has no solution for.

Thanks
Deepanjali

My husband bought me a new S20 FE for Christmas but after 3 weeks phone started glitching. After a bad attempt to fix it remotely (including factory reset) it was agreed that we will do exchange since I was entitled on one ( complain within 28 days). I sent my phone, they have received it and instead of sending me a new one they've done a refund. When I saw that i immediately sent them and email that was not what we agreed on but got reply: We aim to reply within 5 working days.
When I called them they told me to buy another one, which is now more expensive and I said no, it's their fault and they have to fix it. I asked to talk to a manager and they said that someone will call me. Today I called again and was given info that they will call me at 12:40.40 min after still no call and i have been queuing on the phone for the last 2:30 hours. They tried to arrange a call back but I did not agreed on that. This is the worse customer service I have ever seen in my life. Instead of apologising and sending me a new phone they just don't care. The worst thin is I cannot access my bank account because I have 12 year old phone that has to be connected all the time to a power source and is so old that I cannot install any applications on it. For a company like Samsung this a a disgrace.

Warning to all customers. SAMSUNG TRADE IN DEVICE OFFERS. Samsung Trade In is a scam. The trade in has very strict rules. I followed the strict rules for my 2 devices that had to be sent off. Mine was accepted and a scheduled payment of 8-12 Weeks (too long!) However no choice but to wait. 12 Weeks past NO PAYMENT! Contact Customer Support the service is non-existent, open tickets NO RESPONSE. Contact Again Escalate NO RESPONSE. All Customer service can do is escalate time and time again NO RESPONSE. $800 no payment. Taken my devices NO RESPONSE! If I didn't follow Samsung T&C'S correctly I could lose the devices or a $25 payment! Samsung doesn't follow there own T&C's They just ignore me. WARNING TRADE IN A DEVICE FOR SAMSUNG WAS AND IS A SCAM FOR ME! YOU HAVE BEEN WARNED.

I cannot recommend Samsung televisions. My experience with this TV, namely the problems with its firmware that Samsung either can't or won't fix, indicates to me they are only interested in making sales and have zero interest in service.

The television picture looks good, but these are the issues they will not resolve:

- There is a lip-sync delay with the soundbar that cannot be aligned despite manipulating anything in the settings menu

- Occasionally you will get a frozen "blue screen of death" when switching between apps. The only way to solve this when it happens is to completely disconnect the TV from its power source (i. E. unplugging it)

- It will spontaneously and unpredictably turn itself back on. I've seen this happen up to a minute after the power button on the remote is pushed off. Sometimes I will come home or come downstairs in the middle of the night and the set will be on.

- Some features on the settings menu will periodically gray themselves out and are inexplicably and are unavailable to adjust when that happens

Samsung is aware of these issues. In searching online for solutions to these frustrations, I have read so many complaints about this and their other products that my experience with this QLED set is enough to convince me never to buy any other Samsung product.

I have all Samsung products from phone to dishwasher, washer and dryer, stove and refrigerator. That was my first mistake. The products do not work. BUYERS BEWARE Choose another company