Samsung

I ordered the new Fold 3, given a delivery date only to be told they're not in stock. Further, the incompetence of their staff is unmated. No matter my issue it was clear they were just reading from a script. Probably the worst customer service from a major company i have ever experienced. If only Samsung products weren't so good. I was on hold for such a long time only to have them say they'll call me back (they didn't by the way). Samsung must have the worst customer service of any major company and the worst I have had the displeasure of dealing with. I am seriously considering Apple.

I ordered a washer and dryer on 9/25/23 and was told delivery would be on 10/7/23. Delivery was cancelled as items never shipped to delivery warehouse. I called on 10/9/23 and was told to
Cancel the order and reorder and that no one knew why the items didn't ship as they were in stock. I spoke to a supervisor, Honey,
Who said I would get $200 of my order for the inconvenience. However it's 3:26 on 10:10/23 and still no one can tell me when my items will ship. This is an awfully long time to go without a washer and dryer. I did a ton of research, these items had great reviews and I'm also receiving a rebate and government employee discount. I think they don't want to give me the items because of the multiple discounts I'm getting. Such a huge disappointment. I was
Going to buy a Samsung refrigerator too but not anymore. If I could give zero stars I would.

I recently upgraded to the Samsung Galaxy Tab S8 and it has been a pleasure to use. The vibrant AMOLED display and smooth performance make it ideal for both work and leisure. Its robust battery life and quick charging speed are impressive, ensuring minimal interruptions during use. The S Pen, which comes included, offers added functionality and precision, particularly for note-taking or sketching. On the downside, Samsung's keyboard cover, which I feel is essential for getting the full functionality of the tablet, is sold separately and quite expensive. Ordering directly from Samsung was straightforward and fast, with the product arriving in mint condition within the stated delivery period. Overall, it's a solid investment for those seeking a high-end tablet experience.

Flat out lie on a delivery date. Was promised to be delivered in 5 days and then the day before they tell me that they aren't sure when it will be delivered. They have taken the money from my account and want me to just wait until the fridge is found? This is a scam and would easily be considered theft if I did the same thing to someone else. Would never buy an appliance from samsung again.

I have contacted Samsung on multiple occasions to receive a refund for a defective dryer. Rather than tending to the issue, they have given me and my Research Assistant the run around. I have talked to multiple departments, send numerous emails with proof of the defective dryer and repairs that were made, and every phone call there has been an excuse as to why they cannot resolve this issue. I have been hung up on, ignored, and disrespected by the customer support team. This has been a horrible experience and I will not be buying anything from Samsung ever again.

I'm left angry after using Samsung phones. The A11 and A13 have been poor. The problem is it feels as if the phone is trolling me. Trolling me to make me mad. It put's a bad taste in my mouth. There accounts have never been user friendly either. The phone most of the time prevents me from moving forward with things. And i just love Samsung Pass! How they save the wrong passwords and emails. The email or password will be twerked in a way that makes you have to reset everything. Someone is trolling and that someone is Samsung.

A little over four years ago I bought a Samsung refrigerator, stove and dishwasher from H. H. Gregg. The dishwasher didn't last three years, and the cheap plastic knobs on the front of the stove all broke requiring me to spend $174.30 to replace them. Lastly the ice maker in the frig broke about six months ago. After four service visits and almost $700.00, the service company tells me they can't fix it. I'm waiting on Samsung to make what they call an "accommodation" whatever that ends up being. In summary, I don't recommend buying Samsung products.

I purchased a stove from Canadian Appliance store. From the first day the stove wasnt working properly. I was given the number of a so called technician who said he had fixed the problem except it isnt fixed. After calling Samsung several times and given a different answer each time, i was finally told that they would do absolutely nothing! The stove takes forever to reach the required temperature. I will never buy Samsung again and it is the worst customer service i have ever experienced.

I have recently had to write off a Samsung tv and dishwasher both appx 3 years old as they have developed faults.

The customer service is appalling!

Unfortunately I can't give a rating of minus ten.

Never again will I buy Samsung.

I bought all Samsung Appliances for my house Refrigerator, Range Oven, Microwave Oven. After two years Microwave numbers stop working and start working randomly. All numbers on the panel would not work and on repeated trying a random number would work. Oven began spewing steam through the control panel when baking something. On the refrigerator, when I replaced the filter, it will still indicate my filter need replacement and old. All in all Samsung appliances for me is very shoddy quality despite cosmetics on the outside.

I have long been a fan of Samsung products, have had good luck with all, phone, fridge, washer/dryer... Until yesterday when I needed a little help from customer service to reset my freezer temp. Well, I had the pleasure of speaking to two of the most rude men I have ever spoken to in a customer service position. When they have attitudes and hearing issues on top of speech barriers... this is a bad combination! I have never had an issue with c/s from here before but two in one day... uggggg so mad! Ps. Fixed the issue myself by going online... will rethink purchasing Samsung anything in the future.

My S8 Plus Is only a few months old. I am not impressed. The technology is fine as it usually is with Samsung. About the same with everything I've owned S4-S8. But I woke up one morning and it had a huge crack in the screen and I had never even dropped it. It happened because it was in my back pocket and a dime was in there with it so when I bent over to grab something for my kids it spider cracked all the way across. It's in a case that got excellent ratings but I one day last week I took the case off for a second and the entire back glass is cracked also. I have no idea when that happened. For the amount of money I spend on these products, it is built terribly. And spending $200 on an insurance claim for a product that should be able to withstand, in my opinion, at least a fall from pocket height is ridiculous. Samsung should replace every one sold with a quality product. I doubt I will be purchasing a Samsung phone again.

Everytime I order something from Samsung they send it via Fed Ex. Fed Ex has horrible review rating and I can testify that my package is always 4 or 5 days late because Fed Ex is crap. Carrier pigeon would be faster. You would think that a high profile company like Samsung would use a more reputable delivery service. Like UPS!