Samsung's reputation is significantly marred by persistent customer service issues, including long wait times, unresponsive support, and difficulties in resolving product problems. Many customers express frustration over complicated return processes and a lack of accountability for errors, leading to a sense of distrust in the company. While some reviews highlight
This summary is generated by AI, based on text from customer reviews
I wasted $1600 on a defective TV with no support. I purchased a brand new Samsung TV, and what I received was completely unacceptable. There was a spider trapped inside the screen and visible screen damage along the bottom edge. This is not a minor issue. I received a defective product right out of the box. To make matters worse, Samsung's customer support has been beyond disappointing. Despite being well within the 30-day window, I was told the TV would not be replaced. Instead, I was instructed to hire a pest control service to fumigate the TV, which I did at my own expense and yet the spider is still inside. The pest control company informed me that the only way to remove the spider is by taking the TV apart, which only a Samsung technician is authorized to do. When I relayed this to Samsung, they refused to take responsibility, claiming the issue is not covered under warranty. How is a trapped spider and visible screen damage on a brand new TV not considered a manufacturing or shipping defect? This is a blatant failure of quality control and customer service. I spent $1600 on a product that is now unusable, and Samsung has made it clear they will do nothing to resolve it. I will be pursuing legal action, and I strongly advise anyone considering any Samsung products to think twice. If this is how they treat customers who receive damaged products, I can't imagine how they handle long-term support. Avoid Samsung at all costs!
Complete garbage! I ordered two items from the Samsung Shop using a 10% coupon voucher. I called prior and was told the coupon was valid until the 31st of May. My significant other canceled my order and the coupon said it went back into my account if I was to reorder. I went back to reorder 36 hours later and the coupon voucher was expired. I talked to customer service twice. Once over the phone with absolutely no help and once over chat where I was told that the coupon would be honored and to wait for an email. 8 hours later and I get an email with subsequent follow-ups telling me that the code has expired and they would not honor what has been promised. Samsung promised two separate times that the code would be valid/honored, only for Samsung to go back on their word. Needless to say, I will never shop with Samsung again and they have lost a loyal customer and over $1,500 in a sale.
This newest update is garbage. If I had wanted an iPhone I would have bought one. I definitly dont want a Samsung cosplaying an iPhone. The whole UI is junk. All the new icons are terrible and it turned on a bunch of sharing options I didn't want.
I am writing this review to express my extreme disappointment with the Samsung Galaxy Ring and Samsung's abysmal customer service. I purchased the Galaxy Ring just a few months ago, expecting a premium product from a reputable brand. I used the ring for its intended purpose: tracking fitness during runs, monitoring sleep, and general daily wear while working at my desk. I never subjected it to any harsh conditions or impacts.
Recently, I discovered a crack on the inside of the ring. This crack rendered the device unusable. I immediately contacted Samsung customer support, hoping for a simple warranty repair or replacement. To my utter shock, they informed me that the damage was not covered under the manufacturer's warranty. They claimed the crack indicated "user damage" and offered to repair it for a staggering £499!
This is completely unacceptable. The ring broke under normal usage conditions, and I have no idea how a crack could have appeared on the inside without any external impact. Samsung's refusal to honor their warranty is a blatant disregard for consumer rights. Furthermore, the repair cost is exorbitant, nearly the price of a brand new device!
The customer service experience was equally frustrating. The representative was dismissive and offered no solutions. They were unwilling to escalate my complaint or provide any reasonable explanation for the warranty denial. I was simply told that the decision was final and that I would have to pay the £499 if I wanted my ring repaired.
This experience has completely eroded my trust in Samsung products. I feel utterly ripped off and treated with contempt. I strongly advise anyone considering purchasing the Samsung Galaxy Ring to think twice. This product is clearly not durable, and Samsung does not stand behind its products. Save your money and look elsewhere. * Extremely Fragile: Broke within months under normal usage. * Warranty Denial: Refused to cover damage under warranty. * Exorbitant Repair Cost: £499 for a repair is outrageous. * Terrible Customer Service: Dismissive and unhelpful. * Lack of Escalation: No willingness to address customer concerns.
Recommendation:
DO NOT BUY THIS PRODUCT. DO NOT TRUST SAMSUNG'S WARRANTY.
Ich habe im Juli 2024 die Samsung Galaxy Buds3 Pro für 212€ gekauft. Nach wenigen Monaten traten Risse an den Kopfhörern und am Scharnier des Ladebehälters auf - ein bekanntes Problem, das zahlreiche Nutzer auf Reddit und in Foren berichten. Diese Risse entstehen ohne Fremdeinwirkung und sind eindeutig ein Materialfehler. Der Garantieprozess war eine Zumutung: Erst wurde ich im Support-Chat abgewimmelt und auf eine mögliche Kostenpflicht hingewiesen Nach langem Hin und Her bestätigte Samsung SCHRIFTLICH: "Ja, natürlich haben Sie Anspruch auf kostenlose Reparatur. Wenn eine Reparatur nicht möglich ist, können wir Ihnen ein neues Produkt anbieten." Nach dem Einsenden erhielt ich plötzlich eine Rechnung über 54€ "Überprüfungspauschale" vom Reparaturdienstleister, der behauptete, es sei ein nicht-garantiefähiger mechanischer Schaden Samsung weigert sich, die eigene Garantiezusage einzuhalten und versucht, Kunden mit bekannten Materialfehlern abzuwimmeln. Die Kommunikation zwischen Samsung und ihren Servicepartnern ist inexistent. Mein Rat: Finger weg von Samsung-Produkten, besonders den Galaxy Buds3 Pro, die nachweislich Materialprobleme haben. Der Kundenservice ist eine Farce und das Unternehmen steht nicht zu seinen Zusagen.
DO NOT BUY FROM THIS COMPANY! I PURCHASED A NINE HUNDRED DOLLAR T V AND WITHIN FIVE MONTHS, THE WI FI MODULE DID NOT WORK. SAMSUNG SENT OUT A TECHNICIAN AND SAID, BECAUSE IT WAS MOUNTED OUTDOORS EVEN THOUGH IT WAS UNDER A COVERED PATIO INSIDE A SEALED BOX THAT IT WAS NOT UNDER WARRANTY. MIND YOU THERE WAS NO PHYSICAL INSPECTION. HE COULD NOT SHOW ME ANY DAMAGE MY LAST OUTDOOR TV WAS ALSO SAMSUNG. LASTED THIRTEEN YEARS, AND IT WASN'T EVEN IN A SEALED BOX. IT WAS JUST UNDER A COVERED PATIO. IF YOU PULL OUT A MODULE AND SHOW ME WATER DAMAGE. I'LL EAT MY WORDS. HE DIDN'T EVEN LOOK AT IT. I'VE BEEN A SAMSUNG LOYALIST FOR THE BETTER PART OF 35 YEARS AND SPENT EASILY $******* ON. EQUIPMENT FROM THAT COMPANY. THAT ENDS TODAY! IF YOU'RE SMART, YOU WILL SPEND YOUR MONEY ELSEWHERE.
A serious fraud committed by one of your authorized service centers. I have faced multiple instances of misconduct, dishonesty, and fraudulent activities during my visits, which have led to severe damage to my device. Below are the details of my complaint:
1. Repeated Fraudulent Repairs
This is the third time I have faced fraud from this service center. Instead of providing genuine repairs, they replace original parts with local, low-quality components without my consent.
2. Proof of Fraudulent Activity
During one of my previous visits, while checking my phone's camera, the staff inadvertently recorded a video where they admitted to replacing original parts with fake ones. Their faces are clearly visible in the video.
3. Deliberate Damage to My Device
During my second-last visit, they were unaware of the genuine parts I had replaced earlier. When I went for a minor repair (charging jack replacement), they tampered with my network and caused an overhead pop-up issue.
Every time I visited to get the issue resolved, they provided conflicting statements, first claiming my speaker was changed, then agreeing that it was the charging jack. After 4-5 visits for the same problem, they finally took my phone and, on the third day, falsely claimed a motherboard issue—even though my motherboard was perfectly fine in all previous visits.
4. Clear Attempt to Extract Money by Deception
It is evident that the service center is engaging in a deliberate scam to extract money by falsely diagnosing issues and damaging devices. This is not the first time they have done this to me, and I suspect they are deceiving many other customers as well.
I have a Samsung laptop which I love. I wanted to buy another. I went to Samsung.com to make the purchase. Their system needed to verify my email address. Over three days they sent me 10 different verification pin numbers, none of which worked in their system. It took three days because their system kept shutting me out because I was "asking for too many pin numbers." Their chatbot is not set up to handle ordering problems, and there is no means on Samsung.com to talk with a human being. Utterly f**king useless.
We bought 4 appliance from Samsung and received the free refrigerator panel set promotion in doing so. However, when we went to use our promotion, someone else had redeemed the code. We called and spent multiple hours on the phone. We were told we spoke to the Fraud department. Samsung does not validate on their website through address or email if the code is being used by the correct person. It was determined our code was stolen and would receive a new code from Samsung by email. We did not. We called again. Many more hours wasted. We again were told we would receive the code. Again we did not. When we emailed to ask for the code we were now told we would not be able to use the code as it had been used. Today I called back and have been told I have no open case and they will not give us a new code. I have a case number from what I was told was the Fraud department. Now I am being told there is no Fraud and Security department and I have no case number. Andre hung up on me because he said I had no case number. There is no one in the United States to speak with and they just pass you around the office in India with no real supervisor who can do anything to assist you. The "supervisor", Michael, told me he would transfer me to "Security Systems" and then I was instead transferred back to the inept Tech support. They all lie over and over and have no honor. It would have been quite simple to give us the code for the promotional set of panels when Fraud had been determined to have occurred. They have horrible security because they lost all record of my previous calls and case number. Samsung has lost all credibility because of their poor website security and worse customer service.
DO NOT BUY SAMSUNG PRODUCTS! They are garbage quality, and the customer service is a joke!
My mom bought a Samsung refrigerator. At that time, she also bought a 3-year Extended Protection Plan. Two (2) years later, she had to replace the fan motor for the ice maker. Thankfully, that was under warranty, so it was covered, with no out-of-pocket costs.
Just under 5 years after the purchase, the freezer door handle completely broke off, leaving the door without any handle, so it's very difficult to open, requires 2 hands to open it, and it looks terrible. Of course, both the Warranty and the Protection Plan were expired. Samsung said the handle cannot be repaired or replaced, so the whole door needs be replaced, but you cannot just purchase the freezer door. You must purchase ALL THREE (3) DOORS! In addition to that, you are required to pay for the installation. The first rough estimate of the cost for the parts alone is $700.00! Outrageous! Unacceptable!
My mom sent a letter to Samsung explaining the situation and kindly asking for some kind of discount on the excessive cost. They texted her back and offered to let her schedule "high-quality repairs" to be paid at her own expense, and acted like they were doing her a favor. Horrendous customer service!
DO NOT BUY SAMSUNG PRODUCTS!
As a long-time Samsung enthusiast, I've invested in their phones, TVs, monitors, and wearables, always trusting in their quality. However, my recent experience with the Galaxy Ring and the Samsung Care+ protection plan has been profoundly disappointing.
A few weeks post-purchase, the Galaxy Ring became completely inoperable. It wouldn't charge, connect to my phone, or reset. Seeking assistance, I anticipated that Samsung Care+ would provide a straightforward solution. Instead, I found myself entangled in an exhausting cycle:
The website directed me to a phone number.
The phone support referred me to an automated system that communicated via email.
The email response redirected me back to the same phone number.
Live agents were unhelpful, with the Warranty department claiming it was a Care+ issue and vice versa.
This back-and-forth persisted for days, each interaction involving lengthy hold times and repetitive troubleshooting steps that failed to address the core issue. Frustratingly, both departments seemed to use the existence of the other as a reason to deflect responsibility, leaving me without a resolution.
Having Care+ possibly made things worse. Instead of streamlining the process, it added an extra layer of confusion, allowing Samsung support to pass me between departments rather than taking responsibility.
After considerable persistence, I finally managed to have a warranty repair processed. However, this was not due to the efficiency of Samsung's support system but rather my own determination. The experience starkly contrasts with Samsung Care+'s promises of "hassle-free service" and "next-business-day replacements."
While Samsung's products are often praised for their design and innovation, this experience has highlighted a significant shortfall in their customer support. If you're considering their products, be aware that, should an issue arise, resolving it may require more effort than anticipated.
Over 2 hours on the phone over a Samsung ring that was both under manufacturer warranty and an extended Samsung care+ package. Still unresolved. Endless transfers often to unrelated departments
They said I have 10 year warranty on compressor and only 6 years old and they said only there company is the only ones can work on it and labor is going to be so high that it would not be worth fixing it
I recently purchased a laptop from Samsung's online store, and the experience has been nothing short of a nightmare. Despite specifically selecting a delivery date of December 2nd during the order process, Samsung completely ignored my choice and dispatched the laptop earlier, causing significant inconvenience and disrupting my work schedule.
To make matters worse, December 2nd was my birthday, and this laptop was intended as a gift. Due to Samsung's negligence, my birthday was effectively ruined. Their courier service, DPD, added to the frustration by not offering delivery time slots and requiring a PIN, making it impossible to leave the package with the concierge.
But the most appalling aspect of this entire ordeal has been Samsung's customer service. Despite my repeated attempts to explain the situation and highlight the inconvenience caused, they offered a measly £30 voucher as compensation and then closed the case without further resolution.
This experience has left me deeply disappointed and frustrated with Samsung. Their disregard for customer choices, inflexible delivery practices, and abysmal customer service are simply unacceptable.
I urge everyone to think twice before purchasing from Samsung's online store. Their disregard for customer satisfaction and blatant disregard for their own terms and conditions are a clear indication of their lack of respect for their customers.
#Samsung #CustomerServiceFail #DeliveryNightmare #DisappointedCustomer #ConsumerBeware
Samsung is a company that you cannot trust anymore. They post discounts on the website. After you buy the product they will cancel the order. Never buy from Samsung online if you want peace of mind. I bought a Galaxy Book4 online with a discount. After getting the confirmation email that the order is ready for pickup, I drove 30 miles to a best buy to pickup the order. The best buy guys said there is a technical glitch and cannot provide the laptop. They had lots of laptops there in the store. When I called samsung customer support, after so much discussion, they asked me to buy the laptop from the store for the current price and they will make a price adjustment. I was waiting for an email confirmation, that they never sent. I called again and they said they will not honor the price. There was no record of any past calls. In spite of calling so many times, Samsung customer service is not ready to help me or resolve this issue. I would never buy anything from Samsung if this is the service they provide. I would give zero star.
Got a Samsung stove less than 2 years ago. Got error message CF2. Found out it meant the oven control board needed to be replaced. For six months been trying to get the correct part number. Samsung keeps providing part number for a fridge control board instead of the oven. Now Samsung is suggesting that I purchase a repair manual so that I can get the correct part number. When I asked why Samsung can't look up the correct part number in the repair manual? There's no response. Samsung offers to have their tech install it for $900 but I can purchase the part for $200 and install myself. Kinda feel like I am getting the proverbial runaround by Samsung huh.
Important Notice: Samsung UK's Unfair Return Policy!
Attention, everyone: Be aware that Samsung UK charges a 20% fee on returned devices—essentially a "handling fee" that, in many cases, costs hundreds of pounds. In my experience, they charged me a shocking £160 just for unboxing and returning a device. This is not only outrageous but could also be in violation of consumer rights in the UK.
Samsung seems unwilling to comply with fair return practices, which is why I'm sharing this to warn others. Consider this carefully before purchasing from them. Let's hold companies accountable for their treatment of customers!
Worse Samsung product.purchaed DDoor fridge but problem came in 1 days complain attended but problem is as it is.No response from Engineer.Life biggest mistake to faith on Samsung Brand.
I bought a high-end Samsung laptop with the manufacturer warranty. The laptop's audio suddenly stopped working altogether only 3 months after, so I contacted Samsung warranty claim which led me to their text customer support service. This service was the biggest waste of time I could've ever done. I had to re-explain 6 times with 6 different customer support technicians the problem and had to sit through their super basic repair suggestions like, "make sure your audio is turned on." After a week of texting with these support members and begging them to give me the information of a in person service center, the number for the service center they gave me was no longer in service. Samsung refuses to honor my warranty and sends me through goose chase after goose chase just to waste my time and save themselves from buying me a replacement laptop. NEVER BUY A SAMSUNG DEVICE.
My recent interaction with Samsung's delivery service left much to be desired. Despite anticipation, my order failed to arrive within the expected timeframe. Contacting customer service proved unproductive, compounding my frustration. Samsung's failure to fulfill their delivery promises has diminished my confidence in their services and left me reconsidering future transactions.
Hi I bought a Samsung stove from home Depot 2 month ago there is a sharp metal on the back of stove couple times we had bleeding when we clean the stove I went back to home Depot they told me there's a part missing to cover the sharp part you have to contact Samsung and The screen some time is not showing anything I emailed a Samsung couple times they are ignoring me it's not fair to pay $1000 for damage stove I'm going to tell everyone at work and my community never buy anything from Samsung The customer service is zero never again.don't buy anything from Samsung they are useless
Answer: Yes it works you need an alexa device to hook it to your alexa tv they have to pair each other, download the alexa app...
Answer: I chose Samsung directly so that my phone was unlocked from cellphone carriers. Also, TD bank offers generous credit limits, and Samsung offers several payment options. Samsung offers service trial subscriptions with its phones... Spotify, Sirius XM, Light room, Cloud Storage, YouTube TV, etc.
Answer: Good luck on your problem. I haven't had any luck with my 8 month problem with them
Answer: They are out of the country and could not care less about customer service
Answer: Yes! You never get what you ordered from them!
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